Dr. Groom
14 reviews
January 14
Dr. Groom is a wonderful place. I have a puppy, a dwarf Brownie poodle, 4 months old. My baby got his first grooming experience here. The groomer is well done! I managed to calm the puppy down, got a great haircut, cleaned his ears, told him about the inflammation (I didn't know about it, I immediately went to the vet for otitis media), and they trimmed his nails. My baby was as calm as possible. They gave me recommendations and told me about the peculiarities of caring for the breed even more than the breeder. The receptionist is very friendly and always willing to recommend products. I only go to them for food, harnesses, combs and other things. Thank you so much for your hard work and support for the beauty and health of my baby Brownie!!! We love you❤
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3
November 12, 2024
I rarely write reviews, but in this case I just can't help but admire! My pet and I came to the groomer for a full range of services — this was our first visit. I left my baby with the master for only two hours, and what can I say: This is a real MASTER with a capital letter!
Not only did my girl come back to me, the most beautiful, happy and well-groomed princess, but the groomer also recommended that I go to the vet, as she noticed that the baby might have problems with ears and eyes.
I immediately made an appointment with the veterinarian, and here I have the most real delight! The veterinarian confirmed the concerns, and also said that with the naked eye, at home, it is impossible to notice otitis media at such an early stage. And here I would like to pay my respects to the groomer!
Thus, my girl not only left the master with a magnificent appearance, but also thanks to the sensitive observations of this specialist, we were able to identify health problems in a timely manner. I am absolutely delighted and sincerely recommend this groomer to all pet lovers. Thank you for your care and professionalism! From now on, only to you!
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February 10
I signed up via instagram, as usual.I am present personally when they cut the cat's hair and wash it.I help to keep my cat (not wild and vaccinated, a domestic cat)
I signed up again, calculated the time because I have a small child with a babysitter.
Two days before the haircut, they called, reminded me and offered to vaccinate the cat, I refused because the cat is vaccinated (I'll clarify the passport is in another city), and it's decent to go for it
During the day, they call and confirm the record and ask you to take your passport, they won't take it without it!OK!
I explain how it is, and ask why I was not warned in advance?and why were our previous haircuts without this document?
To which they replied, they warned me when recording! Guys, no one warned me.
I was refused a haircut without a document!
These new innovations are certainly great!
Time is wasted, the mood is ruined, the cat said he won't go there anymore😂
We lost a client!
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February 5
The best salon in the city, which employs professionals in their field!!!
My Bichon BAGEL🐶 from 4 months in Tatiana's hands✂️
The breed is very fastidious in care, and only after visiting the DrGroom does the dog stay clean, snow-white and itchy for a long time! And the shapes of the haircuts are just WOW!!!!
All the staff is very friendly, Bublik is very comfortable there!
I recommend🤗
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3
February 15
I liked everything. Quickly, clearly, all the nuances were clarified over the phone. They have various rodents, toys and food available. I definitely advise the residents of the complex and my neighbors.
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January 16
I recommend it!!! Very nice salon!
The friendly staff was happy to tell us how to take care of the Bichon's fur between trips for haircuts. I was very satisfied!
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2
October 21, 2024
I really liked the place! I called, recorded the next day, washed, combed, fed with sweets! It is difficult to find a grooming service near the house, which also works with large breeds with such love. Thank you from Diezhich and me, we will come again❤
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2
September 28, 2024
Terrible customer service. I wrote in order to sign up for the service, they promised me to find a window and let me know when there would be an opportunity to approach, as a result, they made promises twice and disappeared. I was glad that grooming opened very close, but, as it turned out, in vain. Extremely disappointed.
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November 4, 2024
I visited a grooming salon with my dog. I really liked the haircut, the staff is friendly. Now only here))) Thanks
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January 10
I want to share my negative experience of visiting this grooming salon.
With the exception of communication in yandex. Direct, the first impression of the salon was quite positive. Everything went well at the first grooming, and the staff were friendly. We also brought the dog for a claw haircut – there were no complaints.
But the last visit ruined all the good things. I signed up the dog for grooming in advance, a few days in advance. An hour before the recording, they wrote to me asking if the dog had any tangles. If there is, then the groomer will not be able to provide us with a service, since there is no time for this. Why couldn't it have been clarified right away when recording? Then I would have gone to another salon and wasted no time. And anyway, if not in the pet salon to untangle tangles, then where?
We arrived on time, but we were greeted in a completely different way. The girl at the reception literally started lecturing me that I was supposedly not taking good care of my dog, since she had tangles and I hadn't combed them, and that I didn't understand that it actually hurt the dog when grooming. It was extremely frustrating.
The groomer we came to for professional help examined the dog with one eye and stated that “he has the right to refuse the service.” And she refused.
There was a feeling that they just wanted to get rid of us in order to be released earlier.
It is worth noting that I do not have a huge dog, but a poodle, which formed a couple of tangles from wearing overalls, which I could not cope with on my own, so I came for professional help.
In total, we left more than 150 rubles in this salon for goods and services for a month. We planned to keep contacting them, but it seems that the salon has such an overabundance of customers that the staff allows themselves such a boorish and unprofessional attitude.
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February 4
I recently visited a salon, pleasant staff, groomers quickly found an approach to my problematic fluffy
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September 24, 2024
I don't understand the work schedule, or if that's how I get there, but a sign is constantly hanging from those. A break. At least they would indicate the time from how much and up to how much ... an interesting approach to business
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January 29
Very unfriendly staff and indifferent attitude towards customers, their pets and their complaints!
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January 9
Terrible salon, they took the dog bald
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