Eco Village Kaskasu
Address
Business hours
Closed until 9:00 AM
Directions
60 reviews
July 18
I would like to say that the places here are magnificent! The recreation center itself is very cozy, the territory is beautiful, deer walk. The peacock often spreads its tail. Very beautiful! But we won't go there anymore. With their very expensive prices, the service is simply disgusting. The reception is generally unclear why it exists there. Requests need to be repeated several times. The maids are on the premises like zombies. They barely walk. When asked to treat the shower room due to an unpleasant smell, they looked, listened and left. In room #5 (standard rooms), the carpet has a musty, rotten smell. It was extremely unpleasant to sleep in such a room. The buffet breakfasts were only on weekends and everything was very tasty and a good choice. On weekdays, porridge and eggs every day, plus yogurt, nuts, dried fruits, are also not bad. In general, the prices of the restaurant are too high, if you also take into account that there is nowhere else to eat. The big drawback is coffee. Sometimes there were no coffee beans, then all the bartenders were busy, then at breakfast the bartenders had not yet started work. You can just put an automatic coffee machine. People can make any coffee for themselves at any time, pay and not guard the bartenders. It is forbidden to bring food to the territory of the base. Ah! that's what the girls at the reception are most likely for?!? To ask a hundred times if you have brought any groceries? At the same time, jeeps enter the territory of the base (which is prohibited) and unload food and alcoholic beverages in crates. There are photos, but the license plates are visible, so I will not post them. At the same time, I would like to note (I do not know the position of the person), let's call him a senior manager, his name is Ruslan. A man who is everywhere, one has only to think that his help is needed. It is clear that he gives his best at work! I also enjoyed riding ATVs. I advise everyone. Dmitry is a good mentor, he also accompanies on the trip. He showed the most beautiful places. Well, the last straw is the transfer. There were 7 of us and in order not to order 2 taxis, we decided to take a transfer from ECO village. The cost is 20,000 tenge. We waited 40 minutes from the appointed time. No one offered to stay in the rooms for now. We sat on our suitcases and waited. One more moment . It is not possible to call and invite to accept the numbers. I called from three numbers. Uselessly. So, the driver arrived and began to ask in a raised tone where he would put our suitcases and bags. Of course, there are 7 of us and, accordingly, there are a lot of things, and even considering that we arrived from another city. Really, after paying 20,000 tenge, we have to report for our belongings to the driver. I'm sorry, but such a vacation is no longer needed.
See original · Русский
1
October 14
Excellent location near the mountains. Clean air, beautiful nature. strict rules of location give advantages in terms of cleanliness of the place and the order of the guests. A great place away from the city. The staff is nice and courteous. But most of all, the beauty of nature fascinates
See original · Русский
June 8
We booked a cottage on the day of arrival, arrived from another city. And we immediately stopped by our house. We were not warned at check-in that TV, Wi-fi is not working. The balcony door is not locked with a key, and there is no key at all. There is no promised safe in the houses for storing valuables. We did not notice the above when checking in, immediately went swimming, came an hour later and found everything. And they called the reception, they sent the administrator, but he couldn't solve anything, he just dragged his time until 00:00 at night. They don't even know what's going on in their cottages, the cable hasn't been paid, etc. We were very sorry that we came here to rest, they ruined our vacation. They said there were no other available rooms for relocation, but they would not make a refund. And the problems will be solved tomorrow. And tomorrow we have to go out. They turn out like this and stall for time so that they don't make a refund. It's the first time in my life I've seen such a service, and they've also set such prices
See original · Русский
4