Ecolines Minsk
406 reviews
April 2
I use it often, the service is always excellent, comfortable driving and the courtesy of the drivers. Boarding and disembarking is organized quickly, and stops are provided along the way. Buses are equipped with everything necessary for a long-distance trip, movies (personal screens), drinks: water, tea, coffee. The seats slide apart and the backrest is height-adjustable.
There is a bio-toilet, equipped with hand detergent and a washbasin.
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February 6
Always neat, polite and on time. Comfortable buses, neat drivers. The price is reasonable. It's better to pay a little more and drive comfortably (including with a coffee machine and toilet), rather than running around obscure gas stations and queuing to go to the bathroom for a san. stops.
I definitely recommend it.
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March 31
When visiting the company's website, a sign with the Ecolines application catches your eye. "Of course, it's more convenient this way," I thought, "all the tickets will be in one place."
I bought 2 tickets from Moscow to Minsk, and in 2 days we decided to change the date of the trip a day earlier.
We arrived at the Moscow bus station, and they told us "there must be tickets in printed form." Of course, I saw this inscription earlier on the ticket, and they were printed out.,
BUT on the old date, because no one sent me tickets for the new date, they only replied that the numbers remained the same.
The bus station staff was not satisfied with this situation, and they told them to print out a PAID duplicate ticket at their ticket office for a new date..............
Secondly, and most importantly,
It is possible to change the date and/or time of tickets in the application. As I mentioned earlier, we did just that. Upon arrival, it turned out (AFTER CALLING THE BELARUSIAN OFFICE) that, you see, I can only change my ticket in the application, the rest of the tickets are changed on the website.
What?!
What's the point?!
I have attached a screenshot in the attachment that I see that 2 tickets have been purchased. I could not even imagine such a wonderful thing that I change only myself from the entire order...........
If I had a family of 6 people, would the expensive flight have burned down??? That is, I would change it for myself, and my husband and four children would have the old date, like "they have to change it themselves." I don't mind, but WRITE IT IN THE APP!!!!! Why have I never seen this (strange) information in your app while using the app?????
It's disgustingly simple!
I had to buy a new ticket for my own money, hand over the old one -30%.
The company on the hotline said "contact wherever you want," tickets (it turns out) had to be returned on the website."
After I said that it was not indicated anywhere when using the application, that I simply did not even have the opportunity to understand this horror, they told me, "Girl, we can't change the ticket anyway, before departure." 2.5 hours."
I'M JUST SHOCKED.
What is the problem with accepting your mistake and how a civilized modern company can change a ticket 2.5 hours before departure, taking into account that it is solely your fault (the girl on the line did not deny it), remains a mystery to me.
I cannot imagine that such a large company allows itself to make such mistakes and refuses to resolve issues caused by its incompetence. The only thing here is to apply to consumer protection and bring this matter to an end with them.
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April 5
I went to St. Petersburg and liked everything. The bus was clean and tidy. There was a vending machine with coffee and tea. The staff was kind and polite. The bus was equipped with computers, sockets, a toilet, comfortable seats with adjustments. The bus drove smoothly, I advise you carefully!
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1
November 21, 2024
Trips to Moscow. We book via the Internet, since buses have 2 floors, the choice of location is a little unclear, maybe you can finalize it in the program. I like everything else. There is Wi-Fi and charging. There are movies and games, but you only need to take wired headphones with them. We didn't use it, but there are people watching, playing, and they don't create any discomfort. Tea and coffee are non-stop. The toilet too. The chairs are comfortable and can be moved in width. The arrival time is even earlier than planned. Drivers are correct, professional driving. Prices can be very attractive, maybe we were just lucky that we came across such prices, since there is a difference in price on weekdays and weekends. We will continue to cooperate. Thank you.
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March 15
Great company.buses are convenient. I am glad that there is a tablet/ coffee / tea / toilet on the bus. Prices and discounts are also encouraging. drivers, in most cases, are all smart. We only travel with this carrier all the time. R.S. It's time to update the list of movies on your tablet. Almost all of them have already been watched)
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January 31
This is a great option for traveling to different countries and cities, especially considering that tickets don't cost very much. All ecolines buses have a toilet where you can safely walk and a coffee machine that can make you quite a variety of drinks. That's why the rating is 5 stars!
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April 5
A great, comfortable bus for little money. I was driving from Minsk to Moscow and was very pleased. Before that, I used Minsktrans buses simply because it is convenient to arrive at the Solarievo bus station, now I will only use Ecolines, even though it stays at the Northern Gate.
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March 9
A good bus operator. In the cabin, each seat has a TV with a huge number of movies, music and games. Everything is clean, comfortable and tidy
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April 7
I was traveling by ECOLINES bus on April 5, 2025 (flight number 3007) on the route Marijampole - Minsk. Everything was just great! A driver named Dmitry broke all world records in the field of service and correctness. Polite, attentive, with a great sense of humor and amazing friendliness, he won the sympathy of our entire bus team! I, who left the European bus of the same name an hour ago, was particularly acutely aware of the difference in attitude towards passengers when the driver rushed to meet us in bad weather, took the suitcases out of his hands and placed them in the luggage compartment himself, asking him not to worry about anything and take his seats. The bus itself was perfect compared to the double-decker European bus: plenty of legroom, a fancy shelf at the top, and a backpack with water and sandwiches comfortably placed under the seat. In such conditions and with such a reliable, professional and respectful driver, it was possible to safely drive to Lisbon. Thank you, Dmitry! Thanks to ECOLINE from Minsk!
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March 7
From the bottom of my heart, I would like to thank the driver Anatoly, who worked on the Vilnius Airport - Minsk flight today. Attentive, kind, smiling, ready to help every passenger. From the very first minute, a pleasant impression was created from the trip to Belarus. Thank you very much.
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1
November 3, 2024
There are no complaints against drivers and employees.
There is a HUGE claim to the quality of the service provided: the bus shakes so that there is no way to sleep on the Moscow-Minsk night flight at all. There's a blast from the door because it won't close, the bus is rattling, shaking, buzzing. I couldn't even sleep with noise-canceling headphones. To complete the picture, imagine that you are rushing to hell on a chert, with noise, noise and shaking. I'm glad they didn't burn down. And so we left on time, arrived even earlier.
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January 16
A couple of days ago, on January 14, I was traveling by Ecoline bus from Vilnius airport to Minsk. The flight is at 0.50. The impression is wonderful! The bus has all the conditions for a comfortable trip.:TV, music, toilet, phone charger. Excellent service: polite and helpful. Thanks!
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April 7
Free hot drinks, toilet all the way, comfortable seats.and a TV in every place. There are also stops.There are 220 outlets. And a normal Internet connection that works all the way.
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November 6, 2024
October 31, 2024 My son and I were 5 minutes late for the Severnye Vorota International Bus Station for the Moscow-Minsk flight at 22:30. I asked my sister, who was also traveling to Minsk with her son (we traveled together) and was already on the bus, to inform me about my delay. My sister informed the driver at 22:00 that my child and I were late (a taxi was stuck in a small jam), asked the drivers: Strelchenko V.V. and Veko R.V. (information from the bus, but according to my Novel there was someone else) to wait 5 minutes, to which, categorically and even received a rude refusal, without any attempts to try to coordinate the delay of the bus for 5 minutes. My sister and I were in touch all the time and the taxi was not late at first, but we got into a little traffic jam on the road and I called and said that we were at the train station in 5 minutes, but they closed the door. A taxi brought me and my child to the train station at 22:35, my sister was crying in the driver's cabin on her shoulder and asked to open the door, we were standing at the closed door of the bus, I heard her tearfully begging to open the door. But the regulations and rules of the company or the integrity and cruelty of the drivers did not allow them to do this. They referred to the cameras and the rules and did not open the door. Isn't there anything human about your company's employees, when it was possible to go to a meeting, open the door and agree on a minimum delay of 5-7 minutes? The drivers had time to coordinate this with the management from 22:00-22:30 - ask permission from their management and nothing terrible would happen with a delay of 5-10 minutes.
But the drivers found time for an incomprehensible stop on the MKAD in Moscow (the bus just stood for 5 minutes).
This incident caused considerable discomfort and stress, as I had to look for additional accommodation or alternative travel options in Moscow (a foreign city) at 23:00, which led to additional financial expenses and time. I would like to emphasize that this behavior of drivers does not meet the expectations of a company that positions itself as providing comfortable and reliable services. Drivers are expected to be more attentive and polite to passengers, especially in such situations. I'm not talking about the situation when the bus left and was half an hour late, but looking into the eyes and not opening the door is a complete disorientation of the company, disrespect for passenger customers and inhumanity. Please consider this complaint and take the necessary measures to prevent similar incidents in the future. It would be useful to review the company's regulations and rules and be more flexible to each situation, instruct drivers on the importance of observing passenger service rules and the opportunity to coordinate cases of delay within a certain time frame.
Also, please note that the bus arrived in Minsk with a delay of 1 hour and 2 minutes, which is more than 10% of the travel time, which resulted in the loss of tickets for the minibus of my sister and her son (Minsk -Baranovichi), worth 30 rubles.
The pocket did not take long to wait on the MKAD in Minsk, the bus had a tire, and these "wonderful drivers" had to wallow in the mud and change the wheel. Moral: as they acted like pigs, they were lying in the mud on the side of the road.
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March 17
The most terrible trip of my life. We left Vilnius for Minsk at 20:20 on 16.03. The bus is double-decker, the height on the second floor is 1 meter 70 centimeters. At the border, you have to gather half-bent at the customs control with your belongings. There is no place for hand luggage, knees are pressed against the back of the neighbor. It was unbearably hot on the second floor, and it was impossible to sit in a T-shirt. You sit and sweat, and then you have to go outside with your bags in the cold and you have a temperature difference of 30 degrees. The driver, when asked to reduce the temperature, says that the bus is broken, he can't do anything, just shrugs his shoulders. He says write a complaint to the office. As it turned out, this is not the first time other passengers have encountered this situation.
It would be better to go by Minsktrans
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March 18
I went to St. Petersburg and back. Excellent staff, comfort, good driving. We were a little late there (but there were severe weather conditions), and we arrived back a little earlier. The first impression is positive. In the future, I will use it if necessary.
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March 16
It was a terrible experience traveling with this company. One of the drivers is clearly offended by life and decided to take it out on my elderly grandmother. The bus was half empty, even by the end of the route there were plenty of empty seats, but this "professional" in a raised voice and aggressive manner said that the grandmother was not going anywhere because her wheeled bag allegedly did not meet the size requirements.
Let me remind you: the bus has two luggage compartments, and in extreme cases, she could just take this bag on the bus and put it in front of her. But the driver seems to have decided to exercise his authority and simply humiliate the elderly man. The most boorish behavior, absolute disregard for the condition and position of the grandmother and just a vile attitude towards passengers.
I sincerely hope that the company will take action against this employee. Or at least life will teach him empathy when his own elderly mother is thrown out of transport or forced to carry a heavy bag on her hump. Although with such a son, perhaps his mother is no longer in this world...
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1
December 25, 2024
I purchased two tickets for the Minsk-St. Petersburg flight for a trip with my wife, and I registered them through the website from my personal account. Upon boarding, they reported that it was incorrectly issued, because they did not specify their spouse's full name when buying. They demanded that the driver pay for the ticket in cash on the bus again. It is very unpleasant, given the normal level of service (good buses, reputable organization), such petty schemes of deception. I can't call the double payment of the ticket price any other way. Dear management, if you monitor reviews, pay attention to such actions of your employees, it dramatically undermines the business reputation of the organization. Thank you.
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March 24
A stable company. There are charging outlets, so the first thing I do is look at them in the schedule. I was disappointed once when I was on a bus in Moscow, I was 5 minutes late, even though I wrote to wait, the bus left in front of my eyes. I had to run with heavy bags back to the subway for the train. And they didn't even mention any bonus, like a discount on another flight... The sediment remained.
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February 20
Hello.
I took the ECOLINES bus from Minsk to Vilnius. 20.02.2025
The official website of this passenger transportation network states that buses have a chemical toilet and a coffee machine for the convenience of passengers.
The toilet is not working on this flight, which left at 12.30 from Minsk!
How dare you launch such buses on a journey that will last about 5 hours?
This is not normal, with such a long trip without a toilet, no one warned in advance about a non-working toilet!!! It turned out at the most inopportune moment, you can't treat people like that!!!!!
The coffee machine was also not working to make tea/coffee on the road . This service is included in the ticket price, which is an advantage from other carriers.
Please answer this question as soon as possible.
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3
January 16
I was driving on 15.01.25 at 21:45 across the Republic of Belarus. Minsk-Vilnius.The bus is ancient, there is no stewardess for the entire route (maybe it should be, I do not know).But the main thing.It's cold on the bus. My feet are frozen, the driver is saving fuel or something.He asked me to turn on the stove, but I didn't turn it on for long.The bus arrives at 4:50. We arrived at 1:50 a.m. in the Republic of Belarus.Lithuanian time is 00:50. Stay at the train station until morning.In general, this Ecoline company disappointed me. Rather, they were blown away.Five years ago, it was an elite and an example to all carriers, comfort, and now it has been beaten in the dirt.
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October 2, 2024
Thank you very much for a great trip, today I drove from Warsaw to Brest, the departure was at 09:05, a very pleasant trip, and very polite and pleasant drivers, special thanks for the well-organized staff.
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March 6
A calm, polite driver. He helped arrange the suitcases in the trunk. Informed about the border crossing procedure. The toilet was working, and so was the coffee machine. The cabin was clean.
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November 17, 2024
We often travel with you along the St. Petersburg/Minsk route. A big request! Update movies in multimedia! We have already reviewed everything)))
The driver is Alexander. We express our gratitude.
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December 6, 2024
The bus was delivered on time. Two drivers. Polite, attentive. We always provided the necessary assistance (accommodation, suitcases, information). The trip was comfortable.
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December 8, 2024
I met an inhuman attitude from Ecoline.
I was returning home from Georgia.
Before that, he was robbed in Turkey. There was no backpack.
There was a large trunk with things.
People helped to carry around Moscow, in the subway. I was wildly tired.
It was my first time in Moscow.
There was already an online ticket for the Moscow-Minsk flight.
However, the driver refused me because he did not want to take my bike.
Bile is missing. I had to get to the Belorussky railway station with a trunk and a bike in a downpour. It's good that an outsider helped.
Along the way, the driver is Belarusian
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September 15, 2024
Good company, we use the whole family, we are very satisfied. The staff is polite and professional. The drivers are professional, the buses are nice and cozy. We book tickets in advance as it is in demand for quality.
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November 4, 2024
The drivers are rude, and the company itself returns 50% of the ticket price when the flight is canceled due to their fault, and even then they respond to the appeal after a few days.
If you suddenly find out that your flight is delayed by 4+ hours and want to take another bus /other transport, ecolines will also refund you 50% of the cost by responding in a few days.
Bus transportation between countries is usually trash.
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September 3, 2024
Many thanks and appreciation for the high-quality passenger service on the route Mariampole-Minsk 01.09.2024 flight 3007. The driver is very attentive to the passengers. Thank you for your kindness and professionalism.
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August 17, 2024
One of the most expensive carriers in the Republic of Belarus, but actually for what?
I was traveling on the Minsk-Warsaw-Minsk route.
The first thing I want to note is that I booked a ticket via the Internet and chose seats according to the layout of seats on the bus.
And as it turned out, it did not correspond to reality.
There were three of us and he took seats so that we would sit "as if in a line"
As a result, I was sitting across the row from my family, while the numbering of the seats coincided.
Secondly, I was driving in the summer, it was hot. And the conde was blowing very hard with a cold wind. Yes, my flow was regulated. OK. But not my family. The neighbors helped plug this "air hole"
for the third time. Multimedia did not work adequately back and forth. I couldn't watch the films. Either there is no picture, but there is sound, or vice versa. In general, the error crashes. Only nerves will be shattered by this.
Fourth.
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July 1, 2024
Good afternoon! I express my great appreciation for the high-quality passenger service on the Minsk - Moscow route (06/25/2024 22:15), as well as Moscow? - Minsk (06/26/2024 22:30). The flights were performed perfectly! Both the company and the drivers are sincerely respected! Thank you for your professionalism and humanity!
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4
April 17
It's more expensive than other carriers, but it's worth it. The buses are comfortable, the drivers and staff are polite. It's quite convenient to drive.
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November 6, 2024
The most disgusting carrier. Instead of Ulm, I took 8 people to Berlin, and then get as you want, they didn't grow together, you know. And on the way back, they took money for the bag, and forced them to leave the second one in Ulm (fortunately, the daughter lives there).
They should be judged and not allowed to transport people.
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April 15
I recommend it! The quality of service is high (coffee, bathroom, tablet and Wi-Fi) the drivers are confident and strictly comply with traffic regulations!!!
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November 10, 2024
In my opinion, this is the most convenient way to cross the border at the moment. With all the disadvantages of the situation, the maximum possible comfort of passengers is ensured
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September 16, 2024
The story of how the driver wouldn't let us on the bus. route Moscow-Minsk 09/15/24
We drove up to the bus station, we see our bus and the driver standing, through the fence (grid) we called the driver and asked him not to leave, that we were already running. We were really just flying with our suitcases, and we were already starting to suffocate, but we ran. When we ran to the access system at the bus station, the man said that our bus had already left. So we decided to run back and intercept him. We run out and indeed, the bus has already left (thanks to the driver). I see that he stops at a red traffic light, and I run right up to the driver's door, knock and beg him to open the door, to which he just waves his head along with the second man who was sitting next to him (also an ecolines employee). There was a red light at the traffic light for 40 seconds and all this time we were standing near the door and asked to open it, but we didn't even look in our direction anymore. The light turned green, and he drove off. Until the last one, there was a hope that he would let us in after all. It was incredibly disappointing that our efforts were in vain.
It is a pity that such inhuman people work in your company. I do not recommend and will not recommend your company to anyone, just for this quality, because there are really a lot of decent transportation companies now. BUT the HUMAN FACTOR plays a MAJOR role for me when choosing a company.
I don't think that + 5 minutes of time would have played a role on the road, but the impression of your team and the terrible attitude towards people —yes
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August 14, 2024
I wanted to write a negative review, but after reading the reviews here I just want to say "thank you for bringing me alive"
And now the situation is: flight Moscow- Minsk 13.08 22:30. Firstly, when I bought a seat, I took where I want to sit (the last two), on boarding I was told "your seats are 1 and 2", you try to argue and show the ticket — the answer is one:"that's right for me, that's right," as a result, we agreed on the spot directly with the passengers. No one cares about your questions and problems, fire!
Secondly, I live along the way, I was asked to make a stop (with only hand luggage, it's literally less than a minute), because if you go to the end, you lose 4 hours of time in total. At the request, the driver snorted "no. Nowhere. No way", but the drivers (and) calmly stopped smoking where they wanted and for as long as they wanted (obviously, without letting anyone out).
The toilet is dirty, the coffee is terrible. I do not recommend 0/10.
But the bus itself is not bad, yes😎
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July 23, 2024
The buses themselves are comfortable in general, but the human factor killed the whole impression, namely the inhumanity of the drivers. During the entire trip and the many hours spent at the border, they let me off the bus only for passport control, I already began to develop claustrophobia and numb knees. When asked to stop at the bus station in Brest (the bus is scheduled and a stop in Brest is provided), the driver replied with a rude refusal and dropped everyone off in the forest immediately after the checkpoint
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July 26, 2024
Indifference and boorish attitude towards customers. I don't recommend it anymore!!!
The situation is as follows:
I planned the trip in advance and bought a ticket with a time reserve. Unfortunately, my plane was delayed for 4 hours and I only had 10 minutes to get from Chopin to the Nearby train station.
On July 23, the scheduled departure of the bus was at 9.05. I realized that I was 5-10 minutes late, taking into account traffic jams in the morning in Warsaw, so I called the hotline with a request to wait 10 minutes.
The taxi drove as fast as it could, but standing at the turn, I saw the bus leaving, literally 3 minutes were missing in time.
To catch up with the bus to the border, I boarded the first departing bus towards Brest in the hope of taking my place there.
When I reached the entrance (barrier) to passport control from the Polish side, I immediately ran to the ecolines bus and addressed the drivers.
The drivers were talking very unfriendly, as if I owed them something, or wanted extra money, but I don't know. They said that my ticket was canceled and sent me to resolve the issue with the administration, closed the door.
In fact, I was just left alone at the border with my luggage with a paid ticket.
This is the first time I have met such indifference and indifference to a person, and to a compatriot.
Yes, I understand that there are rules of transportation, but there is always a human factor.
I think that you can't do this to people, situations can be different and you need to go to a meeting.
I had to look for empty seats on the next bus to Minsk, wait, and buy tickets again.
Charmed.
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7
October 2, 2024
The second time I eat and the second time I need to pay extra for my luggage, and after the transfer. In Minsk, they put you in jail - there are no claims to luggage, in Mariampol, when transferring to Warsaw, for one large, no more than 15 kg, and for one small suitcase less than 5 kg (which accepts any lukoster as hand luggage), they threaten to throw you off the bus and demand 50 euros. Then they agree on 30 euros. They get it in their pocket and do not give receipts. Who have you recruited? Flight on October 2.Line 846019 Riga-Berlin . Ecolines Estonia OU.
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August 6, 2024
Hello.
I can't say anything about the drivers, they drive and drive automatically.We went to the toilet, no one looked, everyone came or not.But the office staff .....
I was driving to Moscow, they closed the door in front of my nose, the fact that they had a break was told by passengers who were put out and told to go to the bus station, there are more than 300 people in front of me.When the cashier came to the window and asked if they would ever work there....
From Moscow they bought tickets on the Internet, before paying, three people double-checked the date, time, arrival, and paid.There were tickets for July 17th.Since we were visiting, it was not immediately possible to print it out, and when my Aunt brought the printed tickets, it turned out that the date had gone wrong and my Child and I had to leave yesterday.They started contacting the office that the program might have failed, they asked for the phones of the authorities, asked to put us with the Child on any date, on any available seats, because there was no money for tickets, no one called, did not specify, maybe we were late, maybe in the subway, they see that I am not alone, got drunk and I overslept, but with the Baby.To which Anastasia, the consultant, replied that the tickets had been canceled, and that we should solve our problems ourselves.That is, they have rules that protect them, but they forgot about the purely human....Then she wrote mockingly that you can write a complaint to our administrator.I wish she would find herself in the same situation, in another country, without money for tickets, and with a Child, and that she would get such a,,Anastasia,,.I do not advise anyone to travel with them.
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August 18, 2024
Disgusting service! We regretted using it a million times! We booked three tickets in the same name, a couple of hours before departure it turned out that the system would not miss, we had to cancel tickets, lose half the cost of tickets and book new ones. In fact, even the tickets were not checked upon boarding, let alone the passports! Then, 40 minutes before departure, an SMS message came that the bus was delayed for an hour. Another 40 minutes before departure, a message came that the bus was delayed again. When I called the operator to clarify the exact information, the operator without a shadow of apology, on the contrary, even rudely answered my questions. Terrible attitude and service!! I do not advise anyone!!!
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3
November 15, 2024
The best bus carrier! In my experience, there have never been bus replacements, postponements, delays, and so on, unlike some. I recommend it!
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July 27, 2024
Disregard for customers. My husband changed his passport, and it was important to buy tickets in advance, since prices are rising by leaps and bounds with this carrier. By calling ecolines, we were assured that it would be inexpensive to change our Last Name 10% of the amount. We took round-trip tickets, and we ended up alone using the loyalty system. As a result, the data cannot be changed in those tickets that use the loyalty system. Ecolines didn't mention this. You can only refuse them and lose 30% in total, and then buy new ones at a new cost and almost 2 times more expensive. Ie, to simply change the name on the tickets, we must give the service the amount = one more trip. It was cheaper for us to fly by plane. THANKS, but we won't be driving ecolines anymore. We have never seen this anywhere else, there have never been problems with changing data at the airport, the railway, tickets were recently changed in Belavia, for example, and it was free!!!!
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July 3, 2024
I was traveling 04. 06 24 by the Minsk Marijampole route at 14 . 40 from Minsk . I would like to thank the driver for his high professionalism and attitude towards passengers! Special thanks to the company for the bus and comfort! Everything was on top! Thanks !
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February 20, 2024
Traveling with your company is a pleasure! The bus has all the conditions for a comfortable trip: coffee machine, clean toilet, water, comfortable seats, footrest, individual screens! The drivers are professionals, the road is not felt and does not tire! Thanks! Good luck and prosperity to your company!!! You are ahead of everyone!
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October 7, 2024
4.10.2024 I was traveling by bus Warsaw-Minsk at 9:05 .I would like to express my deep gratitude to the flight drivers for their polite, attentive passenger service and professionalism.
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August 12, 2024
The most terrible service. We were traveling from Minsk to St. Petersburg. The bus broke down after leaving the station a kilometer away. They waited for the mechanic for about an hour, and when the mechanic arrived, he spent about an hour repairing the bus. Having failed to repair, they called another bus, and this is another + hour. (Why not call a serviceable bus right away? it was unclear to everyone) but this is not the end of bullying people. As we approached the border, we had to wait for an additional bus that was coming from St. Petersburg behind us, the result + another 3 hours of waiting. (Why not immediately go to the end point, no one answered!)As a result, instead of the required 12 hours, it took 18 hours to get to the road. The company promised some bonuses, which I never got. If you want to get a lot of irritation, negativity and uncertainty about whether you will get to the end point, then this is the company for you.
Personally, I do not advise you to approach this carrier either
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May 17, 2024
I used this company often, but after the last plazdko ( which never happened) any desire was repulsed.
I'll start with the fact that other companies are waiting for passengers for half an hour. We were 7 minutes late. We followed the bus and asked to be stopped. We drove all the way to the border. But the driver refused to put me in the rudest form. He said that my ticket was cancelled.
Their rules are like this now, but they can pick up passengers for an additional fee
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