Elektrosila

Rating 4.7
865 ratings
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231 review

Level 3 Local Expert
November 8
We bought a TV. We are happy with the purchase. I would like to mention the work of the staff. They explained it and showed it. Everything is polite. I would like to single out consultant Stas Mikhalov. Thanks for the work
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Level 2 Local Expert
May 31
05/29/2024 I bought an LG OLED65C3RLA TV in the store (located in the TRIO shopping center). I was pleased with the professionalism of the employees who helped with the purchase, in particular Ekaterina (there was only a name on the badge) - she processed bank documents, as well as Vladimir Chernyarov - advised on the product, its features, and also assisted in loading the TV into the car. I was satisfied with their work, and therefore I ask the store management to encourage these specialists.
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Level 2 Local Expert
November 29
A large assortment, good service, very competent consultants on MBT and TVs, took a TV with a guarantee, completely satisfied
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Level 3 Local Expert
October 8
I purchased an MSI laptop. After more than half a year, I discovered incorrect operation of the device, tested it and came across a number of problems. I decided to take it under warranty, having previously recorded a video and attached screenshots indicating a malfunction. The "certified" (not the official repair service of MSI) did not identify the defect, but gave several recommendations for operation (a la - you need to use it in extreme mode), despite the fact that the laptop in my main operation (not games) does not consume 70% of its resource. At the same time, in games and tests, it can be seen that the temperature regularly jumps above normal (gpu and cpu up to 99 °, at a rate of 85-95). The laptop returned, but no recommendations fixed its performance, the same scenario, the same problem, with which the "experts of the SC" tested the laptop in the game, with their words were 3 hours "and even left the game for the whole night," but when I turned on that very game, I was greeted by the inscription - "time spent in the game 37min." Reading numerous reviews and forums, I have seen quite a few similar appeals, even with the same defect, but most users wrote that the company had no problems exchanging equipment or returning money. I sent it again, again the defect was not detected. And again, I had to record new videos, more screenshots and a huge textual description of the problem, a comparison of technical characteristics and system requirements indicating that the operation of this model does not meet the technical specifications, despite the fact that the defect is obvious, which is clearly seen in numerous videos, in pm and the store employees who were shown the defect expressed the agreement is that the laptop should not work like this, with such parameters. As you can already understand, the third appeal did not give any result. The "specialists" of the SC again gave feedback that they tested the laptop, although in the 2015 game, it's funny, but alas, incorrect operation is visible on their video, even in the 2015 game, but apparently - if the laptop does not turn off from this, then there is no defect (circus). At the same time, each shipment takes 2 weeks or more, i.e. in total I spent more than 6 weeks without working equipment, the whole situation stretched out and in general for a little over 3 months, and the warranty period expired. The store 's management , in turn , has no solutions . No loyalty program works the same way, despite the fact that I am a regular customer. We have not found a solution to this problem. The store itself only humbly bends under the supplier and under the hired SC (RRS), which has certifications for servicing this brand. The store does not have another alternative shopping center either. All that the store can offer in such a situation is to send it again, or use an independent examination, which will take months again. It is funny and strange that such a large network has its hands tied with regard to the quality of warranty service. The SC or the supplier works in the same way, only 1% of people will apply for an independent examination, and this is what they hope for.
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Level 6 Local Expert
May 13
A good store for household goods and appliances. Convenient location in the shopping center "Trio".I bought a Samsung vacuum cleaner for the promotion. I am very pleased with the purchase that is profitable and necessary in everyday life.
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Level 5 Local Expert
September 2, 2023
One of the major electronics stores. But the attitude of sales consultants to the account of additional service is annoying. I recently bought an Atlant refrigerator. It seems that everyone understands that drip refrigerators are quite reliable and work for 10 years before a serious breakdown. But the consultant wanted to conclude an additional service so much that he had already started lying. For example. Like the official service at Atlanta is pretty bad, there is only 1 state organization. In fact, there are 4 of them in Vitebsk. 2 types from a scoop, 2 sole proprietors, with instant speed with repairs. But sila has it. by one service center.... Type drove that the FACTORY soldering of aluminum and steel near the compressor is not necessary. But the same IP changed the compressor for me at home, and even they are fine, they know how to use both a flux and a burner. So the conclusion of the service in any way is already too much, it already infuriates. Then I bought a hair dryer, a blender, a coffee grinder - and again, for every little thing, sign an additional service program with them and like live happily ... And sometimes the prices there are normal, but....
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Level 3 Local Expert
February 14
I bought a hood in October, we install the kitchen only in February 24.The seller showed me the hood, but did not say what should be included in the kit.well, the hood and the hood.We brought them home and put them on.In February, they began to install, one part is missing.We call the store, and they say that we are not obliged to change and give you this part, and in general they said we do not trust you.Tell me, did I really throw away this spare part, or did I do something with it to cause myself problems?And what kind of rudeness is that?Terrible sellers, not competent.I don't buy hoods every month and I don't know the configuration, but then what is the consultant for?And instead of solving the problem, there are also hamsters.
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Level 3 Local Expert
January 29
The Electrosila store in Vitebsk is at the highest level. Polite and helpful staff, do not climb when you do not need it, when you need help - they are always ready to help and prompt. 5 points without a doubt!
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Level 3 Local Expert
December 20, 2023
I visited a store in the Trio shopping center.The quality of service is at a high level, I bought a laptop,the consultant correctly selected the product I needed, I recommend visiting, an excellent store.
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Level 3 Local Expert
May 23
The polaris 3900 robot vacuum cleaner broke down during the year of use, corrosion in the charging base and in the water container, in the second year I brought it to the store, according to their "extended warranty" I have to buy the parts, because I am to blame, it is unclear what kind of repair at their expense ... they lie and do not blush... no extended warranty works, they offered to refund the money for it, for the warranty!!! Awesome!!!Avoid them!!!
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Level 2 Local Expert
January 29
I want to express my great gratitude to the sellers, the guys are great fellows, they suggested which phone is better to buy for grandma, so that the price is quality, and everything was very easy to use! Thanks a lot
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Level 5 Local Expert
September 7
A great store, the only thing is very intrusive consultants with insurance on equipment.
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Level 13 Local Expert
October 16, 2023
The store itself seems to be quite good, but the attitude of the consultants leaves much to be desired. The consultant, whom I asked to tell me in more detail about the technique I needed, simply brought the box, opened it and went to another visitor without answering any questions or explaining anything. When I went myself and asked him to come up and consult on issues of interest, he said "now", and that's it, complete disregard, he never came up again. Before that, I was going to buy the equipment I was looking for in this store, but after such an attitude I bought it elsewhere. I'm not sure I'll come here again.
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Level 5 Local Expert
November 11, 2023
A pleasant store with a huge assortment, polite staff, professional advice (especially in technology). I turned to the phone warranty manager - everything was clearly decided.
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Level 2 Local Expert
November 29
Sigma staff, top devices, good prices, went on to play Mobile legends:bang bang
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Level 10 Local Expert
December 28, 2023
Hello, I read the previous reviews and decided to write in defense of sales consultants about my experience and purchases. Perhaps I was very lucky, three times at the same time, but the equipment that I bought and which I have been very happy with for 3-4 years of operation (it is still ongoing), thanks to the very competent approach of sales consultants. And in the matter of the washing machine, they even suggested such a moment that we, consumers who knew exactly what we wanted, missed the fact of the ratio of the dimensions of the machine and the bathroom door... It's okay, there would just be additional problems. In fact, we took the washing machine on the recommendation of a sales consultant, who took into account both our wishes and the possibilities of the room. I quickly got my bearings in the model range and we left with the product, which we are happy with to this day. Perhaps there are novice specialists, they gain experience, knowledge, or the ability to listen to the buyer. A little patience, if the purchase is worthwhile, you can contact several consultants and make your choice.
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Level 9 Local Expert
June 24
A good store. I bought a set of Cook pots. The service is excellent
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Level 5 Local Expert
June 8, 2023
The best customer service I've ever met. I took all the appliances to the kitchen, consultations, prices, a wide selection, opportunities to compare products right in the store. Making a loan and installments on the spot. I didn't like the color of the refrigerator, it was changed to another one without question. Excellent store and professional staff, I recommend it.
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Level 5 Local Expert
April 12
Polite and positive staff, prosperity to employees and management 🔥I was satisfied with the purchase and consultation ☺️
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Level 8 Local Expert
September 2, 2023
When buying a washing machine (LG) The seller offered an extended warranty for 290 byn, and said that the installation of a washing machine is included in the price. The seller also said that as soon as the machine was delivered, he paid extra for delivery, you can call and order the installation, adding that it will be installed the next day after delivery. The delivery was on Friday, he clarified, they will install it on Saturday, the answer is: yes, they will install it, do not worry. They brought it, called the service and said that the installation wizard would contact me within a day. 10 minutes before the deadline per day, I call the service myself, I was told that they would now remind the master about the call. Silence for half an hour. I call you back myself, the answer is: the master will call you back, he has a lot of requests now and he is currently in service, as soon as he finishes, he will call you back. Silence again. Half an hour later, the master installer calls and says that he did not have any applications for the weekend and he went out of town to the country. This is already a deception from the service. I'm starting to figure it out further. I'm connected to the store. And what, in the end I was deceived by both the store and the service.!!! The master is resting at the cottage, and I have a lot of unwashed laundry. The maximum that the store can do is to apologize, from which the laundry is not washed. I advise you not to trust sales consultants, as they need to get involved and earn a PO. And it doesn't matter that people have similar problems after that.
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Level 2 Local Expert
September 20
A great store. Good service. The staff is excellent
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Level 2 Local Expert
January 24
A lot of goods at pleasant prices, an excellent choice of equipment, did not leave without buying. I will definitely come back here for shopping!
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Level 28 Local Expert
August 27, 2023
The hardware store of the Electrosila trademark. A large assortment, average prices, similar to the 5th element. There is parking, but it is almost always occupied. There are shares. There is a website.
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Level 2 Local Expert
May 5
We bought a Samsung dishwasher, washed the dishes, the water stopped flowing once, the master arrived, changed the hose, washed the dishes, now the water does not overlap .maybe under warranty, let them come wash the dishes themselves.
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Level 5 Local Expert
November 26, 2022
I really liked the store, there is a large selection, the sellers are friendly, they bought a grill, they told me everything, they even advised recipes. We are delighted with the service, we were very surprised by the friendliness! Well done, keep it up!
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Level 13 Local Expert
September 22
Excellent selection of products, polite consultants.
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Level 7 Local Expert
December 7, 2023
I put one star on it! Sellers are not interested in selling and do not have information about the product, sellers absolutely do not care, you can stand for half an hour and no one will come, and if they do, then they shift on each other, like everyone is busy, and if they offer you something, then the most expensive! There is also a pleasant seller who sells phones, knows everything, will explain everything, there would be no more of them and there would be no chance to leave without shopping!
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Level 3 Local Expert
August 24
Sales consultants are funny guys. From the beginning, they dissuaded from buying a TV and then a phone.
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Level 2 Local Expert
October 31
A great store. I was satisfied with the consultation.
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Level 4 Local Expert
September 25, 2023
25.09.2023 I bought goods. For me, the most important thing in consultants is not to impose their opinion and not to sell a product that is more expensive, as for example "5element" does. The staff at Electrosila is very pleasant, it's nice to shop.
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Level 14 Local Expert
March 27
Attentive attitude to customers. A good range of products. There is a cumulative program.
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Level 13 Local Expert
December 21, 2023
A large electronics store that is alone in the city , installments , loans are all in place , not bad conditions for additional insurance of goods with the return of bonuses at the end of insurance
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Level 13 Local Expert
June 4, 2023
A good store. The staff is responsive, they will show you everything. A large selection of high-quality products. There is a delivery. There are no queues.
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Level 8 Local Expert
September 19, 2023
The lack of a flow of customers forces employees in the hall to impose their opinion on the product, but I would like freedom of choice and professional advice about the product (price, quality, shelf life, etc.)
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Level 11 Local Expert
November 12, 2023
So-so. On 10/11/2023, we were hanging around the microwave ovens, choosing for ourselves, and the consultant didn't even come up (he was busy with his phone). As a result, we bought it in the 5th element, where 3 employees worked with us)))
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Level 6 Local Expert
July 14, 2023
If there is a need to purchase electrical equipment, then I purchase it only in this store. The service is excellent. Thank you very much.
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Level 4 Local Expert
August 10, 2023
Terrible quality and price of headphones. We recently bought small wireless ones, changed them twice. Now we are waiting for 4 weeks until they figure out the causes of the breakdown. The next thing is more interesting: we bought a second pair already bigger. QCY H2. Market value: 40BYN. And okay, they increased the price more than twice, but you should have guessed to put out the cable and instructions from the manufacturer! Quiet horror…
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Level 3 Local Expert
January 22, 2023
Please pay attention to the delivery. Each customer (buyer) strives to pick up his purchase on the day of registration. In this store, you need to wait for a certain period of time, mainly from 5 to 7 business days. Having repeatedly asked the question: why do you have one machine running, if you can attract others, there was no answer from the store manager. Involve other carriers in addition, the buyer should not suffer because of the "negligent attitude" of the head of this store in VITEBSK shopping center"THE TRIO."
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Level 7 Local Expert
April 30, 2021
Cool store. I especially like the consultants here. I have hardly ever met such literate guys in other stores. They are polite, courteous, and know their business. But the prices in this store are high. I bought a washing machine here, it was serviced according to the first category. They told me, they made out, delivery, bonuses, everything. That's just when I was returning home, I foolishly went to the "Fifth Element", and was blown away, because I could buy the same product for $ 50 cheaper. And all these bonuses in the electric car are a complete divorce, since the buyer does not win anything in the end.
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Level 3 Local Expert
November 22, 2023
Nice shop, friendly staff. We bought a TV, we are very satisfied.
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Level 5 Local Expert
June 9, 2021
Yesterday, once again, we went for the equipment, OF COURSE, only to the electric power!!a great store and, indeed, a good team of smart people!!neat and polite consultants!!!they select the equipment corresponding to the requests in 3 seconds-in an ideal price-quality ratio👏👍👍Vladimir Chernov especially helped-patiently and respectfully explained everything to his mother!!up to date with all the promotions, responsive...I mentally accompanied and encouraged new purchases in all departments👏👏 The store, like the staff, is undoubtedly the best in the city👌but, one day, I had to go to the competitors for a vacuum cleaner 😩since there are no budget models with an aquafilter at all(((otherwise -credit and gratitude 💓👍
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Level 5 Local Expert
May 21, 2023
I am quite satisfied with the service and the choice of goods, they will always help me make a choice, I like it
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Level 4 Local Expert
December 1, 2022
I really liked the store, the consultant is very polite and does not "sniff" as they need, but tells specifically about the selected product, favorable prices, fast service, told everything, showed everything, set up.
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Level 2 Local Expert
January 31, 2022
Excellent work of the sales staff, pleasantly and in detail explained the functionality of the product, offered promotions, this is not the first time we buy goods here, everything is on the level, we will definitely come shopping to them, and more than once!
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Level 3 Local Expert
March 2, 2022
This is not the first time I have visited this salon. And I am constantly surprised by the team that works there. Everything is coordinated and everyone knows their place and product. The seller (guy) who sold me the vacuum cleaner made a huge impression on me with his knowledge of the product and told me all the pros and cons. I went for one, but I came with a completely different one. At the same time, I really like him and I am very happy. Good luck to you and see you again))
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Level 3 Local Expert
June 29, 2021
A wonderful store with a large assortment and good prices.There are very steep discounts, the consultants are attentive, and they know their products and will be happy to tell you everything and answer all your questions.I would also like to mention the administrator Svetlana Alexandrovna, who treated my situation with understanding and helped solve my problem. More sales and good customers.
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Level 10 Local Expert
September 16, 2023
Electrosila, you can buy quite a lot of equipment here. If we take the prices of phones, they do not differ much from the prices in MTS and other places. The choice is quite large
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Level 2 Local Expert
August 9, 2022
Many thanks to the sales consultant Stanislav Mikhailovich (electrosila store in Trio - Vitebsk) for his help in choosing a TV! Fast, clear and all information on the shelves 😁
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Level 3 Local Expert
September 2, 2023
We bought a washing machine as a result of cheating both in the store and in the service. We paid for an extended warranty, when we applied for an extended warranty, we were sent far away.
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Level 2 Local Expert
March 3, 2022
We bought a robot vacuum cleaner, and were very satisfied with the service of the seller of Elizabeth's Kitchen, this is not only a competent employee who can tell and show everything very quickly and make a purchase, but also a very polite and cheerful person, and nowadays this is not unimportant. Many thanks to the store for the good product and especially to such employees.
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