Disgusting service! I handed over the TV for repair in a complete package with a remote control and cable. A couple of days later, the master called back and said that the problem was with the processor. We have diagnosed it and we need to change the entire board. the repair will cost 400p +/-
I gave the go-ahead to search for a fee and clarified that the repair will definitely cost 400p? To which they replied. YES, and if they don't find it, then you won't have to pay for diagnostics. About a week later, the master called back and said that the board had been found, but it was in a faulty condition. We need to look further and immediately suggested an option from Aliexpress. But the price is 680p!!! I was not satisfied with this option and I came to pick up the TV. When the TV was taken out, the woman at the checkout immediately started demanding 35p for diagnostics and offered to check it. She connected it to the network and gave me the remote control, saying check it out. I couldn't turn it on from the remote. I found the button on the TV and turned it on. Everything seems to be OK. I couldn't turn it off from the remote either. AS IT TURNED OUT, THEY HAD STOLEN THE BOOTS FROM THE CONSOLE!!! The woman at the checkout made a smart face and said. You gave it to us without batteries. After my outrage. She took the new batteries out of the box. Then I found out. That there is no cable! To which she replied. Look at the acceptance certificate! There's only a TV and a remote control. To which I said that I would look at home. I didn't find anything at home or in the car. I came to them again. The woman began to deny it. We don't need him. We don't have it. Search wherever you want. I said if you don't have one. Let's watch the video recording! She left for 30-40 minutes, came out and silently began to remove the cable from the screw. to the question of what decision you made. The answer killed me - I'll HAVE TO GIVE UP MINE and I didn't even apologize! The story didn't end there! After I brought the TV to another service, I told my story and asked the guys to check it out. what they did with the TV. A couple of hours later, they called back and said they HADN'T DONE ANYTHING with THE TV AT ALL. ALL BOLTS AND CABLES HAVE FACTORY SEALS!!! By the end of the day, I picked up the TV in good condition!!!
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Влад Нагорский
Level 2 Local Expert
December 31, 2024
Disgusting service!!!!They brought the TV in after the diagnosis, they said the firmware was off, THEY DRAGGED IT FOR a WHOLE MONTH, eventually they ruined the entire board and returned the damaged TV in a DISGUSTING STATE without remorse!!! They said the TV couldn't be fixed, so they turned to another service and repaired it in one day!And the dispatcher behind the phone is lying about all the issues, saying that the TV is under repair, but in fact they are not doing anything!!!!
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Виталий Т.
Level 3 Local Expert
February 7, 2024
I handled the repair of the laptop board, a complex repair of the motherboard was made for an adequate price, plus the pre-prophylaxis of the cooling system with a bonus for free. Thanks guys for the quality work done. You can safely apply.