I sent the parcel well, paid the money, and a month later the parcel was returned. I'm wondering if I have to pay for the fact that the service is not completed?

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Ekatérina

Level 10 Local Expert

Everything would be fine, but, unfortunately, the parcel that was supposed to reach its destination in 5 days returned a month later (it was long before the outbreak of the pandemic). I had to send it again by regular mail. At the same time, a decent amount is charged for sending parcels via EMS.

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БАХТИЕР

Level 10 Local Expert

So far, 4 stars because there is a queue, one woman works to receive letters, she is polite, she tries but there are a lot of people, she does not have time.

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6 reviews