The central branch in the capital is one of the leading banks, but the air conditioning does not work in the operating room, half of the cash registers do not work. You guys need to work on the service

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Зафар Мирзоев

Level 4 Local Expert

They cheat all the time, the exchange rate is overestimated on the site, in fact, you transfer to a ruble up to three below, so it's not fair, for example, for two days in a row on the site The exchange rate of the ruble 117.5 is translated by 116.5

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Евгений Сергеев

Level 6 Local Expert

02/13/2023 ordered a card (visa gold), 02/16/2023 said that it was ready, went to the Surgery, where he issued it, arrived at 16:09, it turns out they work until 16:00, called and asked to deliver the card home, said that they would deliver 02/17/2023. 02/17/2023 at 11:47 called the call center, asked status and specify the delivery time to calculate your day, and not wait for the card to no avail. At 11:47 a.m., the call center operator said that the courier had the card in his hands and he would call back soon. At 15:59 (4 hours later, no one called), I call the call center and they tell me the same thing that the card is with the courier and they will call me back soon. At 16:33 (no one called), the next call center operator says they will call back in 10 minutes, at 16:39 the operator calls me and says that the courier has arrived, and the office is already closed. Then how did the courier have the card in his hands at 11:47, and at 16:39 he came, and the card ended up in the office, which is closed? Your delivery service does not know the opening hours of the offices, and the call center gives incorrect information to the client. On 20.02 I came to the branch, they told me that the card was lost, from 15:00 to 18:00 they called the couriers, but they said that they did not have a card, they checked the cameras, it turned out that They just didn't get an envelope with cards, there were at least 2 more people like me. I asked if it was possible to refund money for an unproven service, they said no, wait until we find it. I have no time to wait, as well as the desire to have any business with such a bank, so I give you 200 somoni, learn to work.

See original · Русский

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18 reviews