I came to the bank on 11/14/2024 at 14:10 on a cash transaction. the department was operating normally, while the cashier was absent on site. The manager at the bank said that the cashier was alone and the employee had left for lunch and would only be back in 40 minutes. When asked how the bank operates without cash transactions and why there is no substitute employee, the question remained open. To the fact that this is generally not an order, and if I hadn't asked, I would have spent a very long time in line. When asked if it was possible to file a complaint, the manager laughed at all. You will either immediately warn that you will not carry money to your bank... or 3 guards who just sit and chat "for life" could warn your customers that some functions are currently limited and unavailable to customers. Take a couple of customer service lessons from Kaspi.

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Raushan Abdirova

Level 12 Local Expert

I came to pay for the services of the Csi, since the account of the Csi is in this Bank. I arrived at 14.07 and got in line (at the checkout) after 37 minutes, when the queue came up, the cashier declares that he cannot accept, as he first needs to see the manager. I get back in line to the manager 15.14 the manager accepts and then sends it to the cashier. But I didn't have enough patience to stand for another half hour, I had to yell at everyone, after which the manager helped me pay through the okasya terminal. I would like to be prompt in service, since standing in line for an hour is a horror. I used to be one of the best BVU!

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Оксана Якимова

Level 4 Local Expert

Everyone is very polite, everything is fast, clear and, if necessary, they will tell you how to do it correctly or faster. It is a pleasure to work with such a staff.

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Eurasian Bank

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