Disgusting service and employees' ignorance of the basic basics of accounting. They could not explain why the final and initial balances did not match in the statements for two adjacent days: on December 31, the balance was 72 euros, and on January 1 it was already 55 euros. The employee honestly said, "I do not know." I went for a certificate of account closure three times, the first two times I was told that a certificate would be issued, but come back later when the card is closed. On the third visit, I was told that such a certificate was not issued at all.
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Kalyshev Sultan
Level 2 Local Expert
August 21, 2023
The manager is on vacation: Tasmina, I provided a replacement for another manager: Nigara, he is on sick leave in the department, they say there is no one else, I want to withdraw funds to an account in another bank to make a payment, there is no solution on the block. The support sends those to the managers and they are not in place) there are no comments.
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Айдос Кожуков
Level 8 Local Expert
September 22, 2024
A good bank, personally, my opinion is that the employees have found out how everything should be in more detail
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Михаил Нефедов
Level 10 Local Expert
December 7, 2023
It's just a huge waiting time in the queue. There are constantly no available consultants. You wait in line for 40 minutes. But in general, the guys are smart
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Евгения Борескова
Level 12 Local Expert
November 3, 2022
An illiterate specialist at the entrance confirmed the possibility of express issuance of a plastic card. As a result, I sat in the branch for an hour and found out that express release is possible only in the branch, not in the branch. 5 people passed in an hour. The operators are in no hurry, laughing, talking, leaving their jobs. Lame department, unqualified staff
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Артем
Level 9 Local Expert
May 16, 2022
I came to open a premium card, it says that the bank has VIP service, but there is not even a regular service here.
I can't write the manager's name because they don't wear a badge.
Managers talk rudely, when they examined the questionnaire, they were asked to go into the hall and let other clients pass, they had to wait another 20-30 minutes. The manager can insert leave to chat with a friend or answer a personal call.
At the same time, the opening of the card costs 4000 tenge + a monthly fee of another 4000 tenge.
In the same caspi, I opened the card for free in a regular branch and the service there is perfect. Fast, polite and pleasant.
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Кonstantin
Level 12 Local Expert
February 3, 2024
The worst branch of the bank, I took a number, there was a second one, none of the customers were in the hall. There are 7 seats for operators in the hall, only two of them were in place. In general, I sat for 30 minutes until I became indignant, after that I was only accepted.
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Anonymous review
October 24, 2021
It won't be long to wait, there are few people, a large aquarium with fish- you can admire it... Everything is fast, the staff is polite, the queue is by the numbers - everything is very good.
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Кемран Сулиев
Level 2 Local Expert
October 18, 2024
The Best Bank
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Дмитрий Шевченко
Level 7 Local Expert
August 11, 2023
I went in, reissued the card, promised to do it in 5 days. They do it and didn't even call.
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Mirа .К
Level 6 Local Expert
November 7, 2022
We were served for a very long time, I waited in line for an hour , I don't like waiting for a long time , and the staff was polite thank you
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1
Джедай
Level 20 Local Expert
May 7, 2024
High-quality service
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kaz_uz_almaty
Level 30 Local Expert
December 24, 2021
There is nothing special about this bank since a year ago the ATM of this bank did not give me 30,000 tenge a server failure along the way and since then silence as if it should be) let's see what happens next!
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Дмитрий К.
Level 9 Local Expert
October 11, 2022
In WhatsApp, the consultant says that non-residents need a passport and an IIN, the department asks for an extract and an employment contract.
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zhansaya imanbekova
Level 8 Local Expert
September 26, 2021
The best and most beloved bank and the service is on top, the deposits are the best and the cards have high bonuses! What else is needed for life
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1
Лейла
Level 10 Local Expert
September 6, 2021
The staff is pleasant and friendly.It's cozy inside. They serve you quickly and accurately
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336095 Шумакова
Level 2 Local Expert
April 15, 2022
The manager from Almaty, who serves clients in the Ayagoz district of East Kazakhstan region, is very rude, talks on a high note.
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Алексей Алексеев
Level 11 Local Expert
August 20, 2021
Department number 1. That says it all)). Parking is a problem, but everything is fine. The staff is friendly)
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Людмила Водолазкина
Level 9 Local Expert
October 29, 2022
The department is focused on lawyers, so ordinary people have to be greedy for a long time
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2
Евгений Пак
Level 5 Local Expert
November 13, 2023
The queue is always long
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Кристина Байменова
Level 14 Local Expert
April 23, 2023
Operational service.
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кайра кайра
Level 5 Local Expert
August 27, 2021
I went to the Eurasian bank in Orbit, I wanted to go to sartir security guards, the attitude is very rude, please sort it out with the security agency
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Юрий Беккер
Level 17 Local Expert
August 28, 2023
Pulls only 3 😡
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Kamila M.
Level 3 Local Expert
October 19, 2023
Great
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Юлия
Level 12 Local Expert
February 17, 2020
I did not meet the moderator's manager on the spot. You need to get all the information from someone.... The operators work very slowly. And to take a statement on your deposit, you need to pay 100 per sheet. Is everything really that bad at the bank????
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4
Фархад Кулиев
Level 10 Local Expert
January 4, 2023
It's sad, it's still a branch of hell
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Drawings Silva
Level 7 Local Expert
May 7, 2021
Keep an eye on your cards and documents, the cashier takes them out of the cash register for a couple of minutes!!!
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Victor Varadero
Level 9 Local Expert
May 21, 2021
So-so department... Dead managers... If you want to waste time, come here!
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2
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Assem zu
Level 9 Local Expert
May 15, 2022
Responsive staff.
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Борис Минеев
Level 15 Local Expert
September 29, 2019
A good bank! Good service, courteous staff.
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Тимур Г.
Level 9 Local Expert
August 12, 2019
Excellent customer service by operators and staff in general