It doesn't correspond to reality. The branch has been closed since July - August 2025. I work in the building next door, and I visit this building almost every day. Update the information. Remove it from the card

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Бакытжамал Ж.

Level 8 Local Expert

Terrible service, Khairulina's senior manager is not competent in banking matters. In particular, they talked about the possibility of "transferring" overpayments, the third week is coming, and the issue is still being resolved. More precisely, the "transfer" was made only by the end of the second week after the call to the head office of the bank of Almaty, now waiting for the third week, when they will give confirmation of the closure of the card. Conclusion: if you have any questions, first call the Almaty call center, and then go "savvy" to the Nur Sultan bank branch.

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Serafim Borodin

Level 10 Local Expert

The review does not apply to a specific department, but to the organization as a whole. Incompetent support staff in the direction of "Current Accounts/Current Payment Cards/Credit cards. The support staff is not trained in communication with the bank's customers. When receiving a loan /installment plan, the representative of the bank did not mention the disadvantages of Smart Banka for controlling financial flows when repaying a loan / installment plan.

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Eurasian Bank

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18 reviews