I strongly do not recommend it.
The essence of the claim, in short, was left without a tooth. Staff negligence.
I came to them to treat the gums, because there was bleeding. She warned me that I have an Astra tech implant. I was told that it would be filmed on those. maintenance (that is, they will clean it) and then, when we treat the gums, we will simply put them back.
My crown was removed from this implant along with the abutment. When I asked to return my tooth to its place, the doctor said that it had been thrown out by mistake.
Can you imagine that? They removed an expensive structure (about 50 thousand rubles ~ 240 thousand tenge) and just threw it away.
As a result, I was left without a tooth. They refused to return the money.
The full story, for those who are interested.
I came to treat my gums, my implant was removed, they said they would clean it and return it. The doctor said that let's make you a new tooth for this implant, only there is no Astra tech in Kazakhstan, so he will order from the Russian Federation.
I think, well, what am I risking? If they manage to buy components from them, then great, if not, then they will just put my tooth in my place.
But that was not the case.
First, the left gum shaper was put on, it fell out. Then my gums got overgrown because they couldn't find a suitable one for 2-3 weeks. Well, I thought it was okay, I'll wait.
Over time, I began to realize that everything in their clinic was very strange. The doctor asked to transfer the payment for the components directly to the Caspian Sea. ABOUT
After about 3 weeks, they found a shaper, cut my gum, and put it on. In the process, the doctor did not talk politely to me, I was not pleased. (I'm sitting with my mouth open, he's asking me,
"What's your name there? Olya? Julia?" - I did not guess and scored shorter. He said that now I have to walk with the shaper until he finds the abutment.
At that moment, I decided that I did not want to be treated by them, I was ready to pay for all the expenses incurred by the clinic and just wanted my tooth back. She asked me to return it.
That's when the doctor tells me.
- Do you have a tooth? – the doctor asks.
- No, you took it off for maintenance, – I say, shocked by this question.
- Hmm, that's weird. Well, someone threw it out by accident. – the doctor answers me.
That's where I totally freaked out.
I offered them a refund for the tooth that was thrown out, to which they did not respond technically. The end of the story.
In addition, there is a constant delay of 20-30 minutes, they ask to arrive early, and the doctor arrives later, not a polite attitude, no one knows or remembers anything. By the way, the gums were not cured. Ahah, at least the gums would have been cured, I put 2 points. But no.
I called my dentists and told them - they both laughed and were surprised. How can you do your job so badly?
Plus one is not expensive.))))))
Only if you do not have implants. Ahahahahahah
See original · Русский
София Б.
Level 2 Local Expert
January 4
We just wanted to replace the seal of our daughter, 10 years old.
We were refused admission because we did not fill out the form, which, as they refer to, has been adopted at the legislative level. That's what Dina Ayupova, the director of the branch, proudly told us. That is, they act on the basis of the law. Why do they need their parents' phone numbers and surnames? I, the mother, am nearby, what kind of phone do they need? My phone number was recorded for a doctor's appointment. Why would they call about the seal after that? Do you need the phone number of both parents to make an annoying mailing list later? Or, as in a bank, specify 2 people to issue a loan. Maybe the discreteness of our visit was important to us. She pointed out that there is no allergy, why do they need to know about antibiotics if we only replace the seal? Why should I know about the hospital? Suppose I answer YES in the questionnaire, what's next? Won't they accept it either? I had a lot of questions about each question in the questionnaire "for what"? The most unpleasant thing is, instead of smoothing out the conflict, they simply refused to accept. They probably had "too many clients", although the clinic was practically empty at that time, and the records were free. It is a pity that there is no loyalty to regular customers, there is no individual approach. This is the first time I've encountered this!!!
See original · Русский
1
Igor Mikhayloff
Level 6 Local Expert
February 15, 2023
I needed to put 2 crowns in. I came here by chance to the dentist Zarifzhan Sabyrzhanovich. I liked. He knows his business, is careful, told everything, answered questions, adjusted the crowns after installation. I recommend it!
The prices are average. They do it quickly. They promised crowns a week in advance, but they were done the next day. I was pleasantly surprised.
I installed it a week ago. So far everything is fine
But there are recommendations for the clinic itself: with the recording of misunderstandings (then canceled, then postponed 15 minutes before admission). We are not concluding any contract. It's embarrassing. Therefore, here on 4