I have had difficulties with servicing at this bank several times. The first time I came to the main branch, as I urgently needed to use a safe deposit box before the trip. The website states that such a service is available, but the branch reported that it was impossible to use it that day. I had to look for another solution. Another time, I decided to exchange the currency. I sat in line for about half an hour, but the exchange was carried out only through managers, and priority was given to legal entities. As a result, despite the wait, I had to postpone the operation. Unfortunately, both times the situation turned out to be inconvenient and took a long time. I would like the information on the website to match the actual availability of services, and the processes in the department to be more transparent and convenient for customers.

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Армен Хачатурян

Level 2 Local Expert

Once, an additional fee was charged for the transfer 15 days later, although the transfer was made in the currency at that time at the specified exchange rate, we had to borrow money, then money was transferred from the company's account to another account without the client's knowledge, if we hadn't noticed, it would have gone unnoticed, then the transfer was made incorrectly, after the request, they began to correct their mistakes, the interest rates on loans are high and require a lot of documents, although everything is visible from the turnover of the account.

See original · Русский

Ar Si

Level 2 Local Expert

EVOCA is a game I have never seen before in the banking sector! Starting from March 12, 2025, my bank account does not show my money, which is on the VISA card. In other words, there is this money on the card in the application, but there is 0 money on the account linked to the card. For this reason, I can't use my money, I can't withdraw it or transfer it somewhere, I can't pay for anything. When I contact EVOCA Bank, they tell me that the issue is under consideration. It's been 2 (!) for a month, the bank has not resolved the issue of access to my money. There's a small amount on the card right now, of course, but what if there was a large amount? Imagine that your money is just frozen for more than 2 months and you can't do anything! I don't understand at all how money that is in the bank on the card can not be displayed on the card account? I've never seen anything like this in any bank in my life! Tip: think about whether you need such a bank? Thanks for attention.

See original · Русский

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