Evropochta.by
68 reviews
April 1
Convenient location near the MKAD and opening hours, prompt staff, courteous staff, convenient service for sending and receiving parcels.
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April 13
Very convenient, not to compare with regular mail! It's a whole new level of forwarding!
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April 9, 2024
Then they have lunch from 14 to 15. Is it really impossible to organize work without lunch???? One employee is working, the other is eating .
Then their cash register broke down
And they 've been fixing it for over an hour !!! Here I have nothing to do, sit under the door.
I can't pick up the parcel for 4 days
What else could happen? ?"
They have some kind of problem all the time
One day, they didn't give my order at all.
And I had to go back to them to change it. How should I solve your problems?
Disgusting pick-up point.
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December 13, 2023
I can't even rate the work of Euromail by one star, it will be too much.
At 9:00 on December 8, 2023, an SMS arrived that you can pick up the parcel.
Upon arriving for the parcel, it turned out that the OPS was closed (Sharkovshchina) on December 8, 2023, as reported in an SMS 7 hours after the SMS about receipt.
After calling the operator, it turned out that my parcel had been sent to a nearby OPS in Glubokoe, a distance of 50 km.
To my question why they did not specify the address where to redirect the shipment, the answer was simple, that this function is not provided 🫣😁
And when asked how to pick up a shipment that is 50 km away from me, the answer was that it was not their problem.
No one even joined in to help solve my problem. Everyone was talking about their standards! I understand that the management is far from indifferent to the opinion of customers. I'm sure this review is the same!
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October 29, 2023
I'm already tired of Euroopt with its disgusting employees! buses will not understand where they stop, now there is also a post office. A notification arrives, there is nothing special about it, the time is 5 to seven in the evening. I went to pick them up, and they wanted to close earlier on the weekend and work on 28 and 29 until 7... And the parcel on the tracker went from the central point here for 2 days. If I knew how poorly they work, I would have ordered another delivery!!!
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September 5, 2023
I applied here twice, and twice I received rudeness and incompetence in response. Rude, arrogant employees who are not only unable to help, they cannot make a simpler face. They show with all their appearance that they don't need it and they are doing me a big favor by sending my parcel. I definitely will not apply here anymore, I would really like the management to make an attempt to make a visit to their organization, if not pleasant, then at least neutral.
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1
November 16, 2023
I choose this department because I work nearby. It is important that never. Queues. And always extremely correct and polite employees. And everything is as fast as possible.
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December 5, 2023
Good afternoon. Arriving for the parcel on 05.11.23 at 18.20, I waited for about 20 minutes while the customer was alone, then the second one sent their orders. Why does one employee work at such a time? There are two jobs, but all are in the same queue.
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October 16, 2024
I like to order an E-mall or mail here, because often there is either no queue or a small one
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December 22, 2021
Convenient parking.
There is free charging for electric vehicles
After the last change, cool shops were added inside, a large selection of inexpensive clothes, as well as MF and other outlets. The food Euroopt is also in decent condition
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1
July 29, 2024
Lunch from 14 to 15, just SOOOoooO!
The bus leaves here at 15:00, seriously?
Some kind of Kringe from the 2000s
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May 31, 2023
The store is big,yesterday 30.05.23 I bought soup sets, opened it at home, God, the smell was like that,I threw everything away, but it's a pity, I had to go, show what people are shaking, and roll up a complaint, service in general,sellers are rude, the cashier guy is not at all what at the checkout,this was my last trip to this store
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1
May 10, 2022
The largest and most modern Euroopt in the Republic of Belarus. There is everything! (Almost) There is a Children's World nearby, which is very convenient. There is a large parking lot, but the exit is not very convenient, there is not enough traffic light on Montazhnikov Street!
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August 19, 2022
It's just a terrible job, I don't advise anyone to get in touch, the parcel, if you manage to send it, takes 14 days.Such an idea was ruined. The branches are open or closed, they work half a day, they don't work half a day, as they want, even if they created an application on the website, it is not possible to send it. the site is constantly hanging, you can't handle the traffic, make a mobile application. If you can't cope, increase the number of branches and employees, you can't increase the cost of parcels to limit traffic. You can't do either, just shut down, don't mock people and their time
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1
August 28, 2022
A great store, the director is good , that's why it's clean and tidy, but she herself takes a big part in the order of product tracking
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May 16, 2022
I don't recommend it.
They've gone bad lately. I do not advise you to buy perishable goods for the future, as well as household goods that are difficult to return and you need to go beyond the MKAD yourself to give them for inspection and so on.
Their rules are such that food products can only be returned within 2 days, even though the expiration date has not expired, but the product is spoiled. They violate the law on consumer protection, which says that low-quality products are subject to return. They refer to the fact that the quality is not shared. But this is not the norm. Trying to get away from responsibility
I ordered for a long time and for large amounts for a week for the whole family, but recently there have been problems with some products: milk, frozen foods, bread, etc
The milk turned sour 5 days before the expiration date. Probably, the storage, packaging and delivery regime is not being observed.
Dumplings and so on are stuck together. And so on
I don't recommend it
I will buy it myself in other stores.
Probably, the owners living in Monaco are greedy and indifferent to the client.
Goodbye Euroopt
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March 25, 2022
Dear friends, if you are interested in an attractive payment for Euromail services, then think about the lost nerves, the product, as well as the negligent relationships of employees (generalization due to statistical information on all nodes of Euromail centers provided in the Yandex platform rating). And also, ironically, personal experience. Even information support staff will not be able to figure out this issue of incorrect service (who will gladly attach a template answer in the form: we (do not) try our best to solve this problem, fill out the questionnaire (creating the appearance of being heard by the dissatisfied party who receives the transport service of Europost. By overpaying a modest amount, you can get the correct service from Belpost (faster-more reliable). Don't worry, good luck)
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3
August 23, 2022
The post office is good, new ,service is fast,you can pick up any goods,good large Parking !
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December 24, 2021
I sent the parcel by courier to the city of Borisov, at first it was lost, then it was found and sent back to me, I paid for delivery by courier, as a result, on 12/24/2021 I picked it up at the pick-up point, the parcel was in terrible condition, half of the products were missing altogether, the parcel was gnawed and the products in it were eaten by mice, only the phone remained intact, at the same time, I was told to write an act on damaged items, but in this case they will not give me the parcel back, and if I want to pick it up today, I have to pay 5p for a refund, since I am leaving for another city, I do not have the opportunity to wait a month until the parcel is sorted out and the money is refunded, and also due to the fact that it contained valuables such as a phone, a power bank and headphones
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September 22, 2021
Hello! 09/10/2011, I sent a package. So, since 09/15/21, she has been on her way to the sorting point!!!! The operator was looking for her in our department, but did not find her, and I am sure that she left, since the city is small, and she knows my parcels! apparently the parcel left, but was not further registered or did not reach!? WE KINDLY ASK YOU TO LOOK INTO THIS ISSUE!! Since this is not my first appeal!! You are not losing my first parcel, sometimes there were several pieces at once!!
Perhaps this parcel arrived, but was not accepted at the sorting point, please look and check, since the parcel is not the smallest and it is difficult not to notice it!! PLEASE FIND HER AS SOON AS POSSIBLE!! thank you!
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October 10, 2021
This came to me from Minsk, from the sorting warehouse. I'm just in shock, and the most important thing is not to find the ends. All I was offered was to return the goods to the sender and she would write an act, yeah, so that upon arrival back the mice would finish everything else. I'm just in shock. Such a huge organization with a lot of shipments, and no respect for people. At least the mice were killed in the warehouse.
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June 10, 2021
The Euromail service is a complete failure.I have never seen such a disdainful attitude towards customers.On April 29, I sent a gift by Euromail - an air humidifier.The parcel has not progressed beyond the sorting shop.They answered my calls: "Write claims through the form on the website."The department told me that they could not help me in any way.I wrote three! claims via the reverse form of the Euromail website.
I have a large audience on social networks and after such a service I have a great desire to share this review with all 56,000 Belarusians.
It's a shame to ignore people like that after losing your parcel!
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5
July 9, 2021
I thought Belpost was a delivery horror. It turned out that Belpost is Super!! Compared to Euromail. The parcel from China arrived in Minsk at the center. The warehouse was opened on May 20 and disappeared safely. A lot of phone calls, four letters, two complaints, and silence in response. The support service sends requests somewhere(7) and that's it. As it was written above, they would not have taken on parcels from Ali Express.
more on otzovik:
https://otzovik.com/review_12150980.html
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March 18, 2022
There are no longer notifications about parcel delivery, the support service is stacked on top of each other. I can't help you. One operator actually said I have nothing to help you figure it out for yourself. Moreover, notifications do not come to you only from European post from the rest of them all
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1
July 22, 2022
Excellent service. Fast and convenient. Having tried it once, now I order there all the time.
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December 24, 2020
I got acquainted with this delivery recently. I sent the parcel myself a couple of times in Belarus, there seemed to be no questions. However, I decided to order delivery through them with Ozone. So if you chose courier delivery and the sender messed up with the address, then you can only change the address to pickup (although it was clearly visible that the address was incorrect, but why think-it's so difficult). Then, changing the delivery to pickup from OPS, I had to wait for the parcel to reach OPS (it took 10 days! Karl, 10! With wildberries, they will be delivered from Mars faster). All this time there have been attempts to contact colo-centrol, then it does not raise, then the waiting time is half an hour, but there is zero sense, they say wait for SMS. As a result, I also had to pay for the storage of the goods, i.e. you can deliberately not carry the parcel for a long time to OPS and hop you get the money. In short, the most scammers!
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August 28, 2023
Buy a pair of donkeys, delivery will be faster on them than on foot
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September 11, 2021
I give you one star for the fact that your services are fast and cheap.But if I treated visitors and work like that, I would have been fired a long time ago!! This concerns the city of Polotsk!!! Good luck in business development))
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December 28, 2020
There were no problems with the mail until mid-December, but then it started. The loss of parcels, some parcels went for about a week both in Belarus and Minsk. If a parcel is lost, you must come to the branch, write a handwritten piece of paper about the loss, and then wait 30 days until it is found or 0.1 of the base value is returned (if the parcel was sent without the declared value)... 2020 is in the yard, and they can't be seen without paperwork... I can't get through to the call center, they don't answer the feedback, and the manager for working with legal entities can't get through either
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July 6, 2021
I want to leave a review about the European Post Office in Vitebsk, on the street of Builders
Terrible service, terrible employees, do not know their working regulations, the parcel was lost, they could only be returned with the help of the police!!! Be vigilant!!! And think before you apply
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September 10, 2020
The terrible work of the European Post office on Montazhnikov Street 2 in Minsk, in particular its employees. 09/10/2020 I brought a parcel to this department for shipment marked “fragile”. The parcel was packed in its original packaging (cardboard box), placed with cellophane, all details were fixed, as well as the parcel was packed in an additional cardboard package and sealed with tape. A few hours before shipment, I stopped by the department and clarified what kind of packaging should be, I was recommended to pack the goods in an additional cardboard package on top of the factory one, which I did, as well as packed with additional cellophane for reliability. The parcel was not accepted from me with the comment that it should be packed in a film “with pimples”.
1. The question of why I had sent parcels up to this point, including those marked “fragile” and there were no questions, I was never answered. We ship DAILY.
2. When asked where the information is that the product should be packed EXCLUSIVELY in a film “with pimples”, the answer was received that this was “not a public order from the authorities" (quote). In this case, I do not understand at all how the term “non-public order” applies to the work of a serious organization
. P.S. Several times, over the past month, I have encountered a return of goods through this department, the goods are returned to you in a battered, often not in a saleable form, at best the packaging is dented, at worst, damaged, torn, it is cut, respectively, the product is also damaged, it is not possible to sell it. It feels like the employees are playing football with your package. To the question of what to do with the goods that are returned in such a terrible form, the employees of Europost have a good answer that they are not responsible, they do not bear responsibility, if you want to take it, if you want to throw it away. If you do not lose hope that your shipment should arrive intact, send it marked “fragile”, otherwise there are no guarantees. But this service is much more expensive than regular shipping and, as it turned out, also has a lot of nuances.
Here is such a story) Success to everyone in their work, I wish you not to get into a situation with this delivery service, as I got into it.
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May 22, 2021
A parcel has arrived from China, they offer to fill out a form with passport data on some left-hand website. In fact, there is no form, but write all the passport data in a message. There is not even a little information about the confidentiality of the data. To the objections of the operator of the European post, she tells me that we are the site of our partners.
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December 25, 2021
Disgusting service, it takes a long time to deliver, tracking is filled once a day, at the end of the day, in warehouses of unsanitary conditions and MICE. Queues. I do not recommend it
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October 2, 2021
Everything is fast and cheap ! The best employees of Alexandra and Arvydas!!!!!
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January 31, 2021
A terrible place, the place where, during maintenance, a specialist can get up and go shopping in a nearby Euroopt, leaving you waiting indefinitely. Delayed delivery is a common thing for them. I would put a minus star if I could.
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3
July 15, 2023
The service is amazing, obviously!
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August 21, 2021
Allegedly, personal data is collected "for customs clearance" and with mandatory consent to their processing. Real scammers, it's amazing that no one has filed a lawsuit yet.
The maximum that is required by Decision No. 142 (referred to by Europost) is the series, number, and date of issue of the passport, and no "data processing" and even more so the indication of a personal number.
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March 27, 2021
Your department is quite close to my house, so obviously it's easiest to contact you! I am satisfied with the service.
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August 12, 2022
Fast, convenient, I really like it
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January 16, 2022
They work fast, the staff is responsive. I like.
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May 20, 2021
I used it three times, and every time there were problems. The package is not known where, it is not known when, and technical problems!
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May 18, 2021
The parcel is in a branch that is not the closest to the delivery address. I will continue to stay as far away from the post office as possible.
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March 27, 2021
The right compartment is in the right place. The service is pleasant and meets these standards.
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October 22, 2020
Awful. The staff is not very happy about you. I can't get through to the main office at all. The shipping itself is cheap, but you have to pay 3 times more for envelopes and packaging than for regular mail
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October 5, 2020
There is practically no queue, 2 cash desks for service. The same should be done for Zhilunovich and especially for Derzhinsky in Titan
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September 29, 2020
I do not recommend this mail to anyone , everything is very long .Horror (((((I've been waiting for a parcel in Minsk for the devil knows how long. I can't get through to the main office . I would have known ,
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March 16, 2021
A good branch, a few people and you can go to the store!!
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April 25, 2023
Everything's fine
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December 7, 2021
Very cheap, neat and on time.
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August 6, 2021
Disgusting, the order is more than 3 weeks, don't understand where and I never received the delivery
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