Dear service center administration! I am writing to you with a complaint about the actions of your employee, which indicate an inadequate level of customer service. Today I visited your office in order to use the passport scanning service. For a long time, the employee I contacted ignored my presence, being busy with a personal phone conversation. I had to expect attention without any interaction on his part. The service was started only after the intervention of another employee of yours, who drew attention to me. Such behavior is unacceptable and damages the reputation of your company. I ask you to take appropriate measures and strengthen control over compliance with service standards and labor discipline.💘

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Мила М.

Level 5 Local Expert

Dear owner, work on customer orientation, for Christ's sake. I applied for a miscalculation, no one answered, I called, they said they would give an answer, as we can see: we still need to run after you to leave you the money. No question, 60+rubles went to another center. But maybe I wouldn't have written you a review if there wasn't a blue pen today when you asked me to sign the documents, so I had to buy it for a ruble to sign it and give it to you (!) for a scan, I didn't do the scan, I didn't wait. But charging me 1p and losing 63p is powerful. And the girls who work there, it's not their fault, but the trouble always lies in the processes and management. Therefore, I'd rather walk to the center, where there is a pen and they will answer.

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timofey

Level 3 Local Expert

I love this place. I always print photos and take pictures here. The staff is very polite and kind, with a good sense of humor. They'll help you and tell you anything you ask. The prices are very reasonable. I am completely satisfied with the service!

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