I would like to express my sincere gratitude to the realtor Serafim for his professionalism and excellent work in the process of selling my property. From the very first contact, I felt that I was in safe hands.
Serafim demonstrated a deep understanding of the market and proposed a strategy that allowed us to sell our apartments quickly and profitably (there were two of them). He carefully prepared all the necessary documents, conducted a price analysis and organized an effective advertising campaign. Thanks to his efforts, within a few days of posting the ad, I received several offers.
What was particularly impressive was his attention to detail and willingness to answer all my questions at any time. Serafim was always in touch, which made the sales process as comfortable and transparent as possible. He skillfully negotiated with potential buyers and was able to get an excellent price for me.
As a result, the transaction went through quickly and without any problems. I was very pleased with the result and the whole process. I would be happy to recommend Serafim to anyone who is looking for a reliable and professional realtor!
Thank you for your wonderful work!
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Лебедева Наталия
Level 4 Local Expert
March 25
Many thanks to the Fattoria Agency! For the help in selling the apartment. I am very glad that I chose them.. all the conditions and facilities for the transaction are right with them - this is a huge plus!
Thank you very much to Natalia Zhikh for her professionalism, for her immersion in your desires, all the little things, any issue was resolved quickly and efficiently. Nice bonuses and, most importantly, humanity..
I've worked with several agencies in my life, but Natalia is the real specialist who will definitely help you!
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Саня Т.
Level 3 Local Expert
May 13
We would like to express our deep gratitude to Agent Serafim for his professional work on the sale of a 4-room apartment in Minsk in a very short time! It was a pleasure to work and communicate! He will explain everything from a to Z, show, tell and advise! Without excess water)) I advise everyone to cooperate!
Especially when paired with a wonderful lawyer, Elena.
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Irene
Level 3 Local Expert
February 1
All future transactions for the purchase/sale of real estate will be carried out by our family and all the people we know from our environment at the Fattoria Plus agency! You will not find such high-quality services in this area anywhere! Full transaction support, literally by the hand! All possible and impossible nuances are thought out in advance! I would like to wish the agency's management success in the future - you have created an incredible team! The realtor Tarasova Natalia Vladimirovna is a specialist of the highest level! We have not yet met such people in the Republic of Belarus! The strongest team! Believe me, we have something to compare it with!
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Юрий
Level 12 Local Expert
December 7, 2024
I recommend this agency, professional specialists, sensitive attitude, promptly solve the most difficult issues, save time and nerves of clients. I have impressions from communicating with other agencies, it deservedly holds a high reputation. Katerina Skachko and Olga Nitievskaya helped me sell my one-room apartment and purchase a three-room apartment in the desired area, many thanks to them for the professionally done work. Registration takes place right next to the agency, it is very convenient, the selection and verification of the apartment, complex settlements at the most favorable rate, everything is in the interests of the client. If necessary, I will contact only here and recommend it to my friends.
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Саша Ананич
Level 2 Local Expert
January 16
I would like to express my gratitude for the professional assistance provided, all employees are 100% professionals in their field, and in particular, Bitsutko Anna Alexandrovna, an employee who did everything clearly from showing the apartment to the transaction.And even after the transaction, I was always in touch, helped in all incomprehensible situations, Thank you more, Anna, you are a great professional in this field!!!!
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Юлия
Level 3 Local Expert
November 19, 2024
I would like to express my deepest gratitude to Ekaterina Pitkevich and Natalia (lawyer) for their professionalism, support, clarity and competent approach. Ekaterina is a mega cool agent who is very comfortable with. We sold and bought an apartment in exchange, at all stages of the transaction, Ekaterina was in the ranks, informed about everything that was happening, encouraged. Viewing the counter option, there were quite a few of them, always took place together, which is important. I would like to wish Ekaterina and all the employees of the Fattoria agency great sales, grateful customers and easy deals!
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Максим
Level 5 Local Expert
December 17, 2024
I would like to express my gratitude to the realtor Serafim for his professional help in selling our cottage. Serafim was very pleasant in communication and demonstrated a high level of qualification. All stages of the transaction went smoothly, and we were very pleased with the result. We recommend it to everyone who is looking for a reliable specialist and company!
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Анна Макарова
Level 4 Local Expert
February 1
We wanted to buy a plot of land near Minsk with the services of this agency. We have concluded a preliminary purchase and sale agreement, having clarified with the agent whether there are any restrictions / encumbrances / nuances on the site. The realtor said that everything was fine and started collecting the documents. During the validity period of the preliminary agreement (31 calendar days) She didn't make it.As a result, at the very last moment, we independently find out through the district executive committee that all the documents for the construction period have expired (WITHOUT the possibility of extension) and in less than a month it can be withdrawn.There are also restrictions on the use of the site! That's how, having bought a plot through this agency, you can be left without it a month after the purchase. I recommend that all buyers independently check all documents, all deadlines and all permits, as the agent simply does not do this and misleads you.Be very careful, because they just want to sell, and what you will do next is "your personal difficulties."
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Максим Александрович
Level 8 Local Expert
September 24, 2024
I would like to express my gratitude to our realtor, Alina, for her professionalism and individual approach to each client. Thanks to his knowledge and experience, we were able to quickly and successfully resolve the issue of buying real estate.From the very beginning of the cooperation, Alina proved herself to be an experienced specialist who is always ready to help and answer all questions. She listened carefully to our wishes and suggestions, and then offered several options that met our requirements and budget.Alina was always in touch and promptly solved any problems that arose. She accompanied us at all stages of the transaction, from viewing objects to signing documents. Thanks to her professionalism and tact, we felt confident and calm throughout the entire process.I would also like to note Alina's punctuality and responsibility. She always followed the arrangements and came to meetings on time. This is very important for successful cooperation.Overall, we were satisfied with the work of our realtor. We are grateful to her for her help and support throughout the time. We recommend it to all your friends and acquaintances who want to purchase real estate.
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Анастасия *
Level 2 Local Expert
December 7, 2024
Agent Natalia Ageeva. They were concluded on October 11. There were buyers who did not defend the apartment, but switched to signing the sale of their apartment. There was no response to the offer for a week, then a response came with a reduction in cost and a list of appliances and furniture in addition, although this was not in the announcement, the agent offered it herself. All the time I convinced them that they really wanted to buy an apartment from us, but I did not invite them to negotiate in the negotiation room. Instead, I invited not the buyer, but a relative of the buyer to view it, in order to convince him to lend the buyer a certain amount of money to buy our apartment. This man allowed himself to climb wherever he wanted, opened lockers, and demanded plastic pipes, even though the house is only 20 years old. Agents have such a trick: to tell the seller and the buyer the same amount, and put the difference in their pocket, for this reason, there can be no negotiation. When I asked about this fact head-on, I didn't even deny it. Then abruptly in Natalia's life, "something" happened" and she left the country and, as it turned out, for 2 weeks, and later could not fly back in any way, and the connection was bad. Flights were constantly postponed, comparing these facts, they realized that she was most likely in Georgia and could not fly due to unrest. She left Agent Zhanna Bondarenko in her place. And just at that time, according to them, the screenings began. We prepared the apartment and half an hour before the expected time, Agent Jeanne announced that she was canceling all shows. It turned out that she had a deal herself and did not have time to arrive. I made a remark that in this case the display could be shifted, but she did not call back or answer. I threatened to write a complaint and an hour later she was at the entrance. Instead of 4 customers, there were only one: a mother and a married couple. As it turned out later, it was an agent of a young man and a nonresident mother and daughter, and agent Zhanna Bondarenko did not even figure out what she was leading to our apartment. Agent Dmitry searched for flaws in the apartment, photographed them and presented them to potential buyers, devaluing and persuading them to buy his object. Our apartment was more expensive and had a renovation. Before this incident, Agent Natalia had already brought this Dmitry with another girl and they both shone their phones everywhere and took pictures in the apartment. We also took the trouble to find information about this agency: In fact, the Fatoria agency is not the only one, they also have understudies. Previously, there were 2 of them with consonant names. At the beginning of 2024, there was a big scandal, their activities were suspended from March 18 to May 17. The agencies entered into an agreement with both the buyer and the seller, but the agents acted as if from different agencies. And it's true, Natalia Ageeva herself listed me the names of 2 more agencies where I can look for a "discount counter". I want to say one thing - no work has been done on the sale of the apartment, this is a complete divorce. We endlessly heard the pitiful arguments "let's throw it off, I feel so sorry for them", "she's poor, she doesn't have a husband and I feel sorry for her." As a result, Natalia Ageeva did not sell our apartment, but sold the apartment of our customers and the counter for them. I was told a lot of unpleasant words in the spirit: "business is business", "it's your own fault - they didn't go down, because they wanted to buy from you." At first glance, Natalia Ageeva is a very pleasant woman, but she is a very weak agent. She does not work, she has no technique, no strategy, often avoids conversations, does not give a work report, does not analyze the market and discuss further steps. But she promised a discount if, after selling our apartment, we look at the counter at their agency (and in those agencies that she named): the secret is simple - she will just look at the documents and we will not have to pay for the check. The man positions himself as an Orthodox, a believer and a "parish real estate agent." The worst thing is when such arguments come into play, when it is necessary to hound the alleged seller.
In the past, she was a teacher, worked at a school in her neighborhood. When we went out with her to sign, she had 2 applicants, and we only heard about them. They were interested several times, but "they don't have enough money yet" and "the phone is lost somewhere." Natalia Ageeva specializes in the sale of apartments in Loshitsa, this is the area in which she lives. There is also a note on the website of agents and realtors in Minsk that sells luxury housing. Complete disappointment, termination and period.
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Людмила Остапенко
Level 5 Local Expert
December 9, 2024
Thanks a lot to the Fattoria agency for their help in selling the apartment. The transaction was carried out quickly and efficiently. Pavel Medvedev led the deal. Special thanks to him! I recommend Pavel as a real estate agent in Minsk.
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Виктория К.
Level 6 Local Expert
April 27
I do not recommend cooperation. I liked the house. I've been trying to reach you for over a week. I wrote to messengers. There was no response. As a result, the communication took place, but the viewing of the house was refused without explanation. As I understood it, the realtor had his own plans for the big weekend holidays and showing a house with a rent of $ 2,200 per month was not included in his plans. With this approach, it is better not to contact them. You will be trying to rent or sell your property for a long time and hard.
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Артём Л.
Level 2 Local Expert
January 29
We would like to thank real estate agent Serafim for his help in selling our apartment. You made the process simple and understandable for us, and we appreciated your patience and experience. Your professional knowledge was extremely valuable to us and, without you, the whole process would have been much longer and more complicated. We wish you prosperity, success and always successful deals!
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elena k
Level 2 Local Expert
November 20, 2024
I would like to thank Agent Serafim Pinto for his excellent work. For conducting and fully supporting the purchase of an apartment. Serafim demonstrated high competence and literacy in the field of real estate. A professional in his field, always in touch with the client, punctual and accurate, very attentive to all details and nuances. The deal was conducted at the highest level. I definitely recommend it! Thanks!!! Good luck!!!
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Анастасия Воркович
Level 2 Local Expert
April 12
We came across the realtor Anna Bitsutko. I really regretted the cooperation. It's not enough that we all went to show (the apartment) ourselves, because she always has some other clients. He also constantly hints at a bribe to both sellers and buyers. I quote: "so that there are no problems with the documents." And this is despite the horse commission. One disappointment from working with her.
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Софья Лу
Level 2 Local Expert
December 7, 2024
Fattoria is an excellent agency. I recommend it to everyone. Everything is clear. Our realtor is Pavel. Contact only him. A professional in his field! Thank you very much.
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Света П.
Level 2 Local Expert
May 4
Serafim, thank you so much for your help in carrying out the rally. Your attention to the details of the transaction and the requests of the buyer and seller is very valuable. This allowed us to bring positions closer and get results.
Thanks again. Good luck in business and success.
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Елена Архипова
Level 2 Local Expert
December 13, 2024
A terrible agency. Realtor Anna is absolutely tactless. I just threw the apartment on the playground and is waiting for the weather by the sea. Lawyers do not understand what documents are needed for the purchase / sale of real estate. Apparently there was a merger of offices that had problems with the law. I was very unhappy. Avoid it!
It's much easier to do everything yourself!
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Iryna L.
Level 2 Local Expert
November 29, 2024
I recommend it! Thanks to the knowledge of his business and responsible approach, convenient localization, a deal was made to buy an apartment, register, obtain a certificate and submit documents for registration VERY QUICKLY: within a couple of hours in the aisles of one day. A lot of time and effort has been saved. Thanks!
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Сергей К.
Level 2 Local Expert
March 7
I would like to express my gratitude to Agent Julia Venskovich for her help in acquiring real estate, for her sensitive attitude to the client and work.I wish there were more such agents! I recommend it!
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Анастасия Г.
Level 7 Local Expert
January 17, 2024
The best real estate agency in Minsk: convenient location (near Molodezhnaya metro station, public transport stop). A huge staff of real estate agents (about 200 people) and realtors. There is a state registrar on site (when making a transaction, you do not need to go to Bogdanovich, 153) High-quality transaction support and excellent service. I definitely RECOMMEND IT
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Oksana Pr
Level 6 Local Expert
August 12, 2024
Heartfelt thanks to the Fattoria agency and agent Kuznetsov Vladimir Sergeevich! They sold quickly, at the price they wanted. There is something to compare people are really interested in helping with the sale, and it's not pointless to put up an ad and wait for the buyer to find them himself)
In general, my best recommendations!
Contact the laboratory and ask for the number of Vladimir's agent ;)
With great gratitude from our family ♥️
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28962
Level 4 Local Expert
May 31, 2024
Realtor Elena is a professional in her field. I planned to sell the apartment for a certain amount, however, Elena made an assessment and oriented that the market value of my apartment was higher than the amount I wanted, which helped me sell my apartment for a relevant amount.
From the moment of signing the contract, the very next day we arrived, photographed the apartment and placed an ad during the day.
We held screenings and found a buyer quickly enough.
Elena guided by the necessary actions throughout the transaction and answered any questions that arose.
The transaction itself was very fast and comfortable, you don't need to go anywhere, all the necessary specialists are within walking distance.
The sale itself took less than a month - for this, special thanks.
Total:
If you do not want to make the sale of an apartment cheaper, sell it cleanly and quickly, then you definitely need to contact Elena.
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Оксана
Level 3 Local Expert
June 6, 2024
The service is at the highest level! Many thanks to Agent Irina Vodianovich! Everything is clear, fast, always in touch with the client! Very pleasant to talk to! Thanks to Irina and Julia, the apartment was sold in the shortest possible time! I will recommend this agency!!!
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Инна холодинская
Level 7 Local Expert
October 6, 2023
I want to express my gratitude to Olga and the entire staff of the agency! I was very pleased with the work done when selling the apartment! Olga, a professional in her field, a person who knows the approach, is executive and sociable! And most importantly ! A man who aroused trust at the first meeting !!! My best recommendations !!! Contact us if you need fast and high-quality work of the team!!!
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Мария Ш.
Level 2 Local Expert
December 7, 2024
I would like to express my special gratitude to Seraphim.
A professional in his field!!!
Thanks to him!!! Accompanied all transactions!
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Александра М.
Level 3 Local Expert
February 11
I don't recommend it. Dishonest. They say one thing and do another. They'll throw it without warning. Read the reviews on domovite, for example. They look like the truth. Well, the review of the license last year says a lot.
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Наталья Шульгина
Level 3 Local Expert
March 4, 2024
The Fattoria company employs super professionals and wonderful people!!! I sold a house and bought an apartment through an agency. She collaborated with agent Anastasia, a professional with a capital letter, a person exactly in his place, always in touch, has up-to-date information and loves what he does. Special thanks to realtor Alexey!!! I always recommend Fattoria to my friends and acquaintances, because I certainly trust its staff!
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Диана
Level 15 Local Expert
November 28, 2024
It is here that you will find an agent with dementia - Alexander. Repeatedly, he could not even remember the price of the object that "leads", did not understand who the seller was, did not call back, just forgetting... 🤦 The man is already retired, it's clearly time for him to rest, not work, so if you work with a factory, choose someone younger🙂
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Evgen Vankovich
Level 10 Local Expert
October 16, 2024
Excellent real estate agency. High-level work helps to solve difficult problems with the sale, as well as the selection of any type of real estate! I recommend it!
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Helen Dubovik
Level 3 Local Expert
March 6, 2024
I express my great human gratitude to the real estate agency "Fattoria". I could not imagine that a real estate transaction could go so smoothly and clearly. Agent Anastasia Zhidovich and realtor Alexey Kostechko did their best, smoothed out the sharp corners and did not lose their sense of humor. How gratifying it is when not random people meet on the way, but professionals in their field.
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Мария Г.
Level 2 Local Expert
March 12, 2024
I would like to express my gratitude to Agent Anastasia Gaikevich. Professionally, clearly and to the point. I am very glad that there are still honest and responsive people. I wish your agency success and prosperity.
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Вика
Level 4 Local Expert
April 20, 2024
Boorish behavior, complete lack of understanding of the case, not only do you have to pay for finding an apartment YOURSELF, the announcement of which was not even made by them, but also to listen to verbal incontinence simply because they themselves did not even read it. A complete lack of communication skills. I was fed breakfast for a week in order to eventually give out information that could have been said even during the first call, even after a ton of irony and sarcasm from someone. If you want normal cooperation with the agency, attention and working off your 10 basic for rental services, go anywhere, but not to them.
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natalia y.
Level 3 Local Expert
January 10, 2024
Good evening, I want to share my experience of buying a house, my agent was Denis, the transaction took place 22 years ago in May.
First of all, thank you and only for finding a house that suited us, and nothing else.
The debt check has not been carried out at the time of purchase, in full, receipts for debt are still being received. The debt for gas was 7,000 br. In the end, with a big scandal, it was paid by the former hostess.And for other services including electricity and....when accepting the house, an agent arrived without a contract , where it was indicated that the hostess leaves.
As for checking the territory, the borders also turned out to be incorrect.not an attentive agent, the owners left the house like a trash can.Nothing has been cleared .
I can't remember much, but of course I wanted to write so that no one would get into such a situation.
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Александр Ж.
Level 4 Local Expert
July 20, 2023
I would like to express my deep appreciation and admiration for the work of the Fattoria real estate agency, and in particular, for the outstanding professional in his field, Tatiana.
Tatiana, thanks to her irresistible charm and kindness, created an atmosphere of trust and comfort from the first meeting. Her ability to cope with tense moments without succumbing to emotions and remaining calm deserves special admiration.
We turned to the Fattoria agency for help with the sale and purchase of an apartment. Tatiana demonstrated a unique approach to the display of our property: starting with the least strengths and gradually moving on to the main advantages of the object. This tactic not only aroused the confidence of potential buyers, but also increased their interest in the apartment, making the step towards the deal more conscious.
When we were looking for an apartment to buy, Tatiana carefully paid attention to all the details, pointing out possible weaknesses, but always skillfully shifted the focus to significant advantages, which helped us make informed decisions.
The speed of the agency's work made a huge impression: in just 1.5 weeks from the moment we contacted them, we successfully sold and bought apartments. This once again highlighted their high efficiency and professionalism.
I sincerely recommend the Fattoria real estate agency and, in particular, Tatiana, as experts in their field with unsurpassed communication skills and a unique approach to their work.
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виталий
Level 13 Local Expert
April 20, 2024
The execution of the transaction for the sale of the apartment went perfectly! Realtor Olga umnichka, a beauty! Everything was done, thanks to her, at a high level! Super specialist!🥰
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Александр Рускевич
Level 15 Local Expert
October 13, 2024
An excellent real estate agency. 🏠🏠🏠🏠🏠 parking problem . It's not convenient to stop by. And so in general everything is great.
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J Х.
Level 2 Local Expert
March 14, 2024
!!! DO YOU WANT TO SELL AN APARTMENT EXACTLY NOT HERE!!!
When evaluating real estate, the price was artificially inflated,
the agent NEVER brought a person to view in 3 months
, did not keep feedback,
when we called, he lowered the price (equivalent to more than 14 thousand US dollars in three months) motivated by the lack of calls and customer interest.
Accidentally bumping into a potential buyer personally , walking on the playground near the house, we learned that the buyer could not see our apartment for a week, because the agent either does not pick up the phone and does not call back, then REFUSES to go for the sake of one client to the show (which we did not know about from the agent ). Naturally , not believing people , they personally asked us to recruit an agent . The agent did not pick up the phone for a long time and still deigned to answer and said that it was IMPOSSIBLE to organize a show in the coming days ( THE AGENT HAD KEYS AND SOMEONE WAS ALWAYS AT HOME )
THANK YOU SO MUCH FOR THE LOST TIME AND THE NEGATIVE EXPERIENCE OF COMMUNICATING WITH THE REAL ESTATE AGENCY
P. s. Upon termination of the contract (due to incompetent agency AN Fattoria ) they also took off the money , not big , but not pleasant
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Виктор К.
Level 4 Local Expert
June 15, 2024
Many thanks to Fattoria Plus real estate agent Alexandra Ivanova for her work! A professional in his field, always in touch, punctual and accurate, very attentive to all details and nuances, will tell and explain everything. She is a very pleasant girl, all negotiations with her participation are easy, but at the same time, Alexandra will do everything possible to ensure that your wishes and interests are fully taken into account. Excellent knowledge of the real estate market, very conscientious attitude to work. Alexandra Ivanova is the best real estate agent. Alexandra - thank you so much for your Work!!!
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Елена Кулесинская
Level 15 Local Expert
June 7, 2023
I am very grateful for the professionalism and speed with which our apartment was sold. Realtor Zhanna literally coddled us, explaining everything clearly and in detail, took me to all offices to collect the necessary documents, helped solve the issue of privatization. It feels like a huge experience. I recommend that you can safely trust the sale or purchase of an apartment.
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Ульяна С.
Level 3 Local Expert
August 13, 2023
A complete divorce!!! Agent Veronica has been leading by the nose for a long time.
There is a two-room apartment on Botanic 7a at a very good price. They easily went for a discount, then Veronica said that someone had given a higher price and was giving a deposit.We suggested even higher, supposedly the owner agreed (communication with the owner through an agent).
We wanted to meet the owner. Veronica, she was stalling, then he is on a business trip, then the documents are not ready (the apartment is for sale, but the documents are not ready)
- What do you mean, not ready?
- Don't be afraid, is he just transferring money from the company to himself?
- And why is it impossible to sell from the company?
We asked to see the apartment again, and were ready to give a deposit.Veronica told us to decide on the time and call back, but they can't take the deposit yet. The documents will be ready later.
When I called back, she didn't pick up the phone and didn't call back. So we did not have a meeting with the owner, and we were left without this apartment. Apparently there was something wrong with the documents, some kind of scam.
I warned Veronica that we are deciding between two apartments and we are afraid to miss the second one if nothing happens here. This apartment was a priority.
As a result, the Botanical is still hanging in the ad and no one is calling us, although we were real buyers.
And we missed the second apartment by wasting time on empty waiting .
‼️Apparently we were like a backup option! Veronica was stalling and twisting something!!!
I do not recommend buying apartments with this agency!!!
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Паша Белугин
Level 6 Local Expert
September 18, 2023
It's a terrible agency, I don't recommend contacting it.
I liked 2 kv, it so happened that both were for sale through this company.
First of all, constant pushing - decide now, otherwise there will be no tomorrow. Standard behavior for bad sellers.
At first, I dealt with realtor Lolita for 2 weeks, and I asked a question, waited for an answer, did not receive it, and when I reminded, it was always "oh yes, I forgot to give you the answer." When everything was finally discussed, I asked the owner to contact me to consolidate the agreement and conditions. We have already met and communicated with the owner before.
I waited for an answer at the agreed time, but did not receive it.
In view of this, I decided to stop at another square. There was good communication with the realtor, but the real estate object itself turned out to be "smelly", we learned this already on making an advance payment, it's good that we have our own lawyer who pointed this out. The realtor later said that they were not aware, but there was also information that they had been cooperating with this seller for a long time.
In this regard, I decided to contact Lolita again, to which I received an absolutely boorish answer that the owner would not communicate with me and was not going to sell anything. And then either Lolita distorted the information all the way, which there were many hints, or the owner had a craze that he confirmed all the conditions, and when it was time to receive the money, he merged.
And this despite the fact that the seller urgently needed to sell the square. We've already bought it for ourselves, but it's still hanging in the ads.
In general, if you value your time and nerves, it is better not to deal with this agency.
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Елена Новаш
Level 5 Local Expert
September 22, 2023
I express my gratitude to the realtor Zhih Natalia for helping us sell our apartment!A master of his craft, as a decent and honest person!Always there, always 24/7!Please contact Natalia!You won't regret it!!!I wish you good health and grateful customers!Prosperity to the Fattoria+ Agency and more valuable employees like Natalia Zhikh!!!
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Дарья Ф.
Level 4 Local Expert
October 19, 2023
I never write negative reviews, but here it's not a review, but a cry of the soul! I really want you to just have an idea of what you can expect and avoid interacting with "specialists" for whom the client is NOBODY, IT's not THEM FOR US, but we for them.
I don't even know how to describe the work of this agency. Today we have completed the purchase of an apartment, we feel spat on and humiliated. The only positive thing is that this nightmare is finally over. I am writing to warn all other buyers who will be forced to cooperate with this agency as we do. And so.
The agency (as I later found out) was formed as a result of a merger with another smaller one and all the enthusiastic reviews about the old Trading post.
The agency is huge, so there are a huge number of employees: some people prepare documents, other people (agents) show housing. And no one!!! Not responsible for each other's work. There is no clear person who conducts your transaction. We had documents for an apartment with a different address printed out on the deposit, other data of registration certificates (there were 3 owners in our apartment).
Everyone was running around, slipping, xer-ing, typing out papers. As a result, the deposit was not given, there were problems with the power of attorney and the absence of the husband of one of the owners. We arrived for the 2nd time. They mixed up the documents (agreement with the agency): they wrote dad's passport and gave mom to sign, and as a result they made me guilty that we didn't check it, and they didn't give the wrong document, even though they took mom's passport. Further more. They began to enter into a deal, they drove us faster - 1 owner goes abroad. We broke the original contract with our agency and went for a separate sale of our two-piece (we had a buyer with a loan) to come with clean money for the deal. Which we did. In the morning on the day of the transaction, it turned out that the owner (1 of) did not check out of the apartment, which violates the agreements and the contract. As the realtor Anna Zhukovskaya told me: "we have a lot of transactions, there is a flow and we do not have time to control everything, these are not my agents at all" on the same day before the transaction it turned out that the owners had not yet drawn up gift agreements, etc., etc. due to the fact that there were no persons responsible for the transaction, everything was left to chance until the last. Already at the transaction, the registrar revealed that the footage does not match: in those passport 1, in other documents another. We already thought that we would have to come for documents 2 times, but the registrar found a way out, then on the street the realtor Anna shouted for us to come for checks (we were not given a check right away because there was no cashier, although we came at 17.30, and the agency until 21.00) and acts. And taking the sellers went to the agency. We went to the key transfer, where Agent Alexander arrived, who initially showed us the apartment, and then also rude that we don't follow what we sign. He came with the owners and in a boorish form began to reproach me that, like, he sold me an apartment as a hero, that he ran for me.. etc. The treatment was as if I was an empty place, and I should be obliged to him and the agency, as if out of pity they sold us an apartment and made us happy in general by allowing us to participate in the transaction. There was another agent Galina, who appeared and disappeared, was 1 time, was not on the deposit, then appeared again on the deal. She, too, turned out perfectly well to be rude. In general, in fact, my realtor Yulia from the Expert agency saved the deal, who literally led me by the hands, called up with this bunch of incomprehensible "specialists" who did not even deign to keep me informed of the client.
One thing pleases the deal has passed, I still have the documents for the apartment and terribly unpleasant bitterness and pain... I hope my review will be useful to someone and by contacting, as we need with this agency, you will at least know what to expect and what to be for you...
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Галина Поха
Level 9 Local Expert
February 17
Everything is clear! Quickly and efficiently
I recommend
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Лена Н.
Level 2 Local Expert
March 5, 2024
We used the agency's services when selling 2 apartments, both times we worked with agent Anastasia, everything was clear, fast and knowledgeable. Special thanks to Alexey!
See original · Русский
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Елена Свиридова
Level 3 Local Expert
May 3, 2023
Tatiana Alexandrova's professional approach to her business led to a profitable deal, both on the part of the buyer and on the part of the seller.A competent distribution of forces between the parties, as well as a caring and responsible attitude. An important aspect is the sociability of Tatiana's agent. This is actually a rare human quality that needs to be appreciated. Thank you Tatiana.
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Dima M.
Level 2 Local Expert
February 20
Disgusting! Some agents are tactless, arrogant, and their customer orientation is near zero. They don't tell you or refuse to answer questions about the objects directly. I regret the time I spent.
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Palina Ryzh
Level 8 Local Expert
February 22, 2024
Excellent agency, special thanks to Anna and Julia
We sold out quickly, everything is as transparent and adequate as possible