I strongly do not recommend this salon! My experience was just terrible, and I don't want anyone else to go through it. On January 17, I signed up for hair decapping with Marina's master, but in the end they did a rinse, assuring me that there was no difference between the procedures and the hair deteriorated the same way. I paid 30,000 tenge for the average length. Even then, the result was far from what I wanted, despite all the explanations. The master assured me that next time she would color it a shade lighter. During the first procedure, Marina said that some of the craftsmen in the salon substitute each other, they can substitute tubes of paint in boxes to spoil the work of a colleague. I don't understand at all why a client would hear such things! On February 12, 25 days after the first procedure, I came to the same Marina again. She promised to make the color lighter, but in the end it turned out to be even darker than the one I washed off in January! It was a complete disappointment, I left on the verge of tears. 😢 When I had the painting done on February 12, the cost of 10,000 tenge was calculated for me. Then I asked why, when my daughter, who has longer and thicker hair, came for a similar coloring in the same tone, Master Hava charged her about 8,000 tenge. Marina replied that Hava was cheating in this way: instead of applying paint normally, she was "pulling" it, so her material consumption was lower. Again, why would the client need to know this? After that, it was agreed that the master would wash off the paint on February 14. I came, but the master just left work earlier without even telling me. Then the administrator rewrote me to another date, and that's when the real nightmare began. During the procedure, the master behaved rudely, said that "no one is waiting for me here," pulled her hair, which damaged it even more. In the process, she burned my ears and fingers, ruined my manicure. Before washing, she didn't even cover her head with something protective, just threw on a towel. Then she dropped the brush on the floor, picked it up, and continued brushing my hair! At the end, a used towel was thrown over me, and I found pieces of someone else's gray hair on me. It's just unsanitary! Moreover, the master wasn't going to dye me at all after washing, she just wanted to send me home with terrible red hair. Only after the scandal did the administrator promise that another master would fix the situation. But then it turned out that the other master refused to fix anything, because "there's nothing you can do." As a result, instead of full compensation for damaged hair, for the money spent and for the need to restore hair with expensive means now, the salon simply returned 10,000 tenge to me and considered it normal! 🤬 Complete lack of professionalism, rudeness, spoiled hair and mood. If you value your nerves and beauty, avoid this salon by the tenth way!

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Оксана Перетятько

Level 6 Local Expert

A good salon, a beautiful interior, a cheerful team, excellent craftsmen, almost all types of services

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