The legal organization of this studio raises many questions. The only document they have is a quote: "studio policy on the door." They refuse to return the money referring to their door policy. Read for yourself and draw conclusions about whether it is worth contacting them. [ June 8, 2020 11:33 a.m. ] Anna: Good afternoon! Please tell me, do children go to dance classes now? [ June 8, 2020 11:46 ] Tatiana: Good afternoon. Yes, classes in the gym are held in Borovlyany [ June 8, 2020 11:53 ] Anna: We do not plan to go in the summer. And we don't know if we'll study later. We were paid for 8 classes in March, but we didn't go out all of them. According to my calculations, Eva went to only 3 classes out of 8. We would like to return the rest. How can this be done? [ June 8, 2020, 18:59 ] Anna: Tatiana, can I get an answer to my question? [ June 8, 2020, 19:01 ] Tatiana: Yes, I'm sorry. We do not return the money , we can only leave classes . Either a child or an adult . [ June 8, 2020, 19:20 ] Anna: why don't you return it? [ June 8, 2020, 19:21 ] Tatiana: Because there is such a system. Alas, the funds are not returned , but you can withdraw for an unlimited period. You can't even do that in other studios . [ June 8, 2020, 19:23 ] Anna: what kind of system? where is this prescribed? I'm sorry, but this is kind of weird. [ June 8, 2020, 19:25 ] Tatiana: Here is such a system in the studio 😟 [ June 8, 2020, 19:27 ] Anna: and where is it written? A contract? The rules? If we don't go, why should I just give this money away? [ June 8, 2020, 19:27 ] Tatiana: Recalculations on certificates , without certificates , the lesson disappears . [ June 8, 2020, 19:29 ] Anna: show me the documents where it is written. When I recorded the child, I did not read or sign it. This was not even discussed when recording [ June 8, 2020, 19:34 ] Tatiana: Classes do not burn out, but they can be worked out, and this is a big plus. You don't need to give money to anyone, come and study these classes [ June 8, 2020, 19:49 ] Anna: It's very strange how you work without a contract. Is that okay? The client pays nowhere and then cannot return the money. Well, it doesn't work out for him, and then what? [ June 8, 2020, 19:54 ] Tatiana: The teacher handed out the contracts. You probably weren 't there . The studio's policy is as follows: passes for a valid document can be worked out within two weeks , without a valid reason, the lesson burns down . However, we offer you , without providing documents , to work out the amount paid . In no case do we refuse to provide services [ June 8, 2020, 20:25 ] Anna: It is very interesting how the contract was drawn up if we did not provide passport data... [ June 8, 2020, 20:29 ] Tatiana: Whoever does not sign the contract attends classes according to studio policy [ June 8, 2020, 20:31 ] Tatiana: Alas, no one recalculates the rent and salary of a teacher [ June 8, 2020, 20:33 ] Anna: Listen, what kind of policy??? Where should I have known her? Where is at least some document? The contract must be in place when providing services. What does it mean who doesn't sign the contract? It is your responsibility to ensure that each client has a contract and is familiar with your policy. It turns out that someone was given a contract, and someone is visiting according to some kind of policy. [ June 8, 2020, 20:36 ] Tatiana: The studio policy is hanging on the doors at the entrance. Everyone is notified about the visit . If you missed something, I'm sorry. Your classes are not burned out, they can be worked out at any time convenient for you [ June 8, 2020, 20:43 ] Anna: This is all very unprofessional on your part. The policy is not hung somewhere on the door, but is provided for review under the signature, so that there would not be such situations later. You can hang anything on the door. There are simply no words, client orientation and legal organization are at zero. If you really want to, any competent lawyer will tell you that this is all wrong. It is a pity that they still work like this with us, in words.

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