Феникс

Rating 4.2
517 ratings
Rate this place

166 reviews

Level 3 Local Expert
November 12, 2024
There are no advantages, only disadvantages, I'm not talking about this place, but about the services of the Phoenix operator in general. What am I paying money for ...? But for what: to talk on the phone, you need to get through, when communicating on the phone, the voice of the interlocutor is like from the grave and what he says has to be thought out or asked again if he could not guess them from fragments of words and put them into a sentence. Not only is the Internet terribly slow, but traffic is cut off and periodically disconnected, i.e. 15-20 minutes of Internet takes place, and after that 3-5 minutes is missing and this process is continuous. P.S. I am sure that when the courts in this region begin to work as they should and there will be more of them, then this operator will snatch a lot of grief for his croilovo, like many operators in Russia, in due time....) I will be in the forefront with the claim.
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Level 3 Local Expert
November 15, 2024
I came to replace the SIM, it was changed quickly and for free, although they used to take money for it, there are no complaints about the service in the cabin. But to get through to the operators or contact them in a chat or telegram, this is practically not an achievable task. The connection itself, from the beginning of its appearance to this day, has NEVER worked normally and efficiently. The internet is also not working properly. The company has been a monopolist in the region for a long time, there were no alternatives, and this was used. We are waiting for other worthy operators. PS. It is not possible to top up your account online every day, so here is the service for you...
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Level 2 Local Expert
July 23, 2024
The operator girls are doing well, they are trying to deal with the problems of subscribers, delve into the essence of the issue in order to choose the most suitable offer, I am very satisfied with the service. With regard to the connection itself, there are flaws, but in general, given the military situation - for a solid four, competitors were not lying around - it's good that Phoenix lets subscribers of one of them into its network, otherwise they would be very sad. At the same time, we still need to grow and develop in many ways.
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Level 14 Local Expert
February 8
The service level is zero!!!! Neither the operator, nor the telegram bot, nor the personal account could help, generally useless Phoenix appendages. So it turned out that everything is very sad in the customer service center. To buy a card, yes. Financial issues only through an application to the accounting department!!!!!! What is this????? When a SERVICE appears in the work of the Phoenix operator, and not just kicking people off: come tomorrow, we can't provide it. It's a shame!!!!
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Level 7 Local Expert
October 4, 2024
The best telecom operator! The staff is friendly and very welcoming. They help to solve problems. The most beautiful cashiers!!
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Level 3 Local Expert
December 4, 2024
It is better to sit without communication than to use Phoenix. Communication is even more or less in principle, the problem is their inaction. They take advantage of the fact that people have nowhere else to go. Their tower burned down on Leninsky... No connection, no Internet. The operators don't care at all, they're not going to do anything, much less fix the tower. Keep in mind that if you have a problem, then it can only be solved with God's help.
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Level 2 Local Expert
February 21
This is the most disgusting operator I've ever encountered. You can say there is no connection at all, and everything is arranged in such a way as to make you pay them once again. Many cases of debiting money from me can be regarded as theft.
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1
Level 3 Local Expert
December 19, 2024
With such technical support and problem solving. They write off the subscription fee in the negative, you will find out about it later when you have already changed the tariff plan, paid for it and after 7 hours you have a minus, and the tariff has changed and the money has been withdrawn and still owes the same amount. It's just gorgeous. For whom I went to fight , I got it
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Level 7 Local Expert
October 29, 2024
First, the Phoenix connection is disgusting. The Internet speed when displayed on a 4G phone does not allow you to download a simple video file. Specifically for this customer service center, there are wild queues and attempts to impose unnecessary services on the client. Three stars just for the fact that there is still a connection.
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Level 15 Local Expert
November 20, 2024
recently, I have been very pleased with the work of both the communication itself and the service center, the downside is long queues
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Level 6 Local Expert
October 7, 2024
It's all good. I didn't really like the fact that you can't choose a phone number from toll-free numbers. All Russian operators have this opportunity.
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Level 11 Local Expert
January 2
The service is fast, the staff is polite, they helped quickly and efficiently, I recommend
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2
Level 2 Local Expert
March 12
Phoenix-- what a misunderstanding! I'm trying to log in to LK PF--I've been waiting for an SMS with a code for half a day. I'm starting to enter this code--it's beeping "outdated", so who's to blame if it's outdated? And so for the whole day I could not enter the LC!
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1
Level 3 Local Expert
March 18
A disgrace, not an operator.It's just an abject disgrace.Just think about it, for so many years you can't establish a connection! It is impossible to get through even by phone in the city center.As they say, everything that is state-owned is all shit and will be
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Level 11 Local Expert
January 4
Waiting in line for about 30 minutes. The camera girls need to put up a monument for their patience and understanding. I applied because of the replacement of the SIM card, we did everything within 10 minutes.
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Level 5 Local Expert
September 10, 2024
This is not a connection, but a mockery of subscribers. It still works in cities, but in villages, towns, and even more so in the field, the Internet connection is CONSTANTLY disappearing. There seems to be a connection, but I moved aside 10 meters and it is no longer there. At the same time, it is worth noting that the operator is not cheap. Due to its monopoly, the operator pulls three skins from subscribers. The quality does not match the price in principle. During these three years, we could have modernized ourselves. But no, as it was, so it remains. The main thing is to cut money from the Goyim. It's a disappointment.
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Level 3 Local Expert
April 5, 2024
A very pleasant atmosphere right from the entrance.Excellent staff, everything is explained competently and clearly, fast service, in general, I really liked everything!!!
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Level 2 Local Expert
November 17, 2024
Disgusting connection, I can't wait for another operator from the Russian Federation to come, I'll switch in principle, even if it's expensive, and Phoenix and his entourage burn in hell.
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Level 6 Local Expert
June 6, 2024
Good service, we can say high-quality communication, everything would be fine if not for the situation.... A friendly team! But it could be cheaper)
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Level 3 Local Expert
February 16
I like it, it's a good connection. Price and quality. And if you don't like it, go to Ukraine, everything is at the highest level there.
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Level 6 Local Expert
January 1
Fast and high-quality customer service. Even the friendly security helps.
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3
Level 2 Local Expert
December 6, 2024
How can this be? It is not possible to log into the Phoenix personal account via the Phoenix mobile Internet, only via VPN. Nonsense
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4
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Level 3 Local Expert
March 18
A terrible operator, they haven't been able to fix anything in 10 years. They constantly bully their customers, and support is just for show.
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Level 2 Local Expert
July 23, 2024
The worst operator in Donetsk, a monopolist. In the proletarian district, there is no connection in the apartment for 3 years, you need to lean out of the window, then something catches. It is impossible to get through to the operator, queues of 20 + Internet are also not of high quality, at first they lured people with the lowest price, and now the price is like everyone else's. If possible, avoid the Phoenix (Dead chicken) side.
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Level 5 Local Expert
November 9, 2024
The connection is disgusting, the mobile Internet is even worse. I will be happy to switch to another operator at the first opportunity.
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4
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Level 3 Local Expert
December 10, 2024
Broken connection, terrible attitude of the operator, it is better to use another connection!!!than this "under-company"!!!!!!!!!;
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3
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Level 4 Local Expert
November 27, 2024
They write off money for no clear reason, and also to find out the history, you see, you need to tell them the passport data, as if they do not have this data.
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Level 11 Local Expert
July 22, 2024
A polite professional, they will explain everything about paying the tariff, by the minute. Convenient location of the service point.
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Level 3 Local Expert
October 6, 2024
Good afternoon, when asked about the maintenance of technical service terms, an indistinct answer was given, and then the tube was immediately thrown.What is it??
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Level 9 Local Expert
June 10, 2024
The connection is terrible, the mobile Internet is no better. To get through to the operator, you need to hang in the queue for 30-40 minutes, and as a result, the call will simply be reset. It also happens periodically that you call one person and get to another, the operator explains that these are "small failures" in the system. Communication tariffs are unreasonably high, and the quality of services is disgusting.
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Level 2 Local Expert
June 11, 2024
You know what I can say. NOT WHAT. CONNECTIONS 0. MOBILE INTERNET 0. Hmm, probably you don't have to pay enough for such a connection? No. I've rewritten this review on your Internet 5 TIMES. The very worst connection. There are more towers than pillars, but there is no sense. People don't waste money.
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Level 3 Local Expert
July 10, 2024
We bought a SIM card, the maximum package, for two months we paid 1600 rubles for all this time, no communication, no Internet! I can't say a single good word!!! You don't even deserve one star! And the call center works disgustingly, in principle, as does your connection!
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Level 3 Local Expert
March 28, 2024
1. There are no advantages from the word at all 2. A monopolist in the provision of communication services and mobile Internet in the territory of the republic 3. if the operator gets through, then the probability of encountering rudeness and rudeness when clarifying one reason or another is unfortunately very high. In fact, the service is at the lowest level, the quality of communication is terrible, well, as long as the operator is a monopolist, I'm more than sure everything will remain in its place
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Level 9 Local Expert
March 23
You can break your head in a service contract and not understand anything. You write it down, sign it, pay it, and leave
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Level 4 Local Expert
November 10, 2023
The service in the sales center is excellent, but the connection itself and the mobile Internet are just the bottom you pay for a normal connection and you use it is not clear what, I am engaged in the implementation of state construction projects, and when you talk on the phone with the customer's representatives, it's just terrible, a word through one is clear, you are trying to send a photo or information in the Internet messenger with the 4g icon+ can't even upload a photo
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Level 17 Local Expert
September 13, 2023
The office is normal, they serve it quite quickly. The security officer sees that there are a lot of people and, sometimes, regulates this queue by directing it to one or another window. The connection itself leaves much to be desired, I'm sure it's temporary and everything will be super-duper in the future))) Good luck!
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Level 17 Local Expert
June 8, 2024
Normal connection, restored old numbers. He takes it pretty well.A very expensive Internet. They take advantage of the fact that there are no other operators, and so everything is pretty good for the DPR.
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Level 3 Local Expert
August 25, 2024
The operator is disgusting.The service is boorish, they just don't respond to requests.First of all, I will switch to another operator.And let these burn in Hell.
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Level 10 Local Expert
March 20
A disgusting connection. I don't see any point in going through verification and standing in a three-hour queue!
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Level 2 Local Expert
October 17, 2023
I didn't get an answer to any of the questions. Standard excuses. 411 can't get through in queue 55 or 80 after 5 minutes of waiting reset.There is NO mobile Internet!!! even after switching on roaming. When you call, you can hear everything croaking and lagging through the word. In the chat, wait for an answer for 5 minutes, so it's not clear if you were heard or ignored, and when you heard the phrase on duty again (they copied and pasted even there is no live communication!) You can change the tariff for free, but in one month you are charged two tariffs both for the one that was and for the new one immediately without compensation........WHEN WILL THE MONOPOLY OF THIS OPERATOR END!?
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Level 9 Local Expert
December 23, 2023
Constant queues! We haven't been able to work with clients for so long. Everything is the old-fashioned way, passport, operator and queues. Many have already switched to remote service, but not Phoenix, this operator will come to this in 10 years.
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Level 2 Local Expert
February 24, 2024
I'll say this:I have used many telecom operators in my life, but I met such a bad operator for the first time, neither you have a connection, nor you have the Internet, and they only charge money for that
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Level 3 Local Expert
February 8, 2024
There is no queue control , I stood for an hour and a half and bought a SIM card like that, I need more sales windows, one Phoenix office for the whole city, yes it's a laugh, stop mocking people
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Level 3 Local Expert
March 18, 2024
The connection couldn't be worse....money is withdrawn even if the phone is disconnected for more than a month. Getting through to the operator is just a tin!!! If possible, use Russian operators in roaming, your nerves will be fine, than Phoenix operators will have to prove their innocence, this is a state within a state.
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Level 6 Local Expert
April 29, 2024
The Internet in the city center is working with the last of its strength. He writes 4 g and can't download the video. I've been calling the operator for 2 years and I can't get through, then 46 in line, then 58. It's hard to understand what I'm paying money for.
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Level 4 Local Expert
August 25, 2024
It's just a frostbitten office!!! Who don't give a damn about people! The connection is not working and they are not fixing anything! They do not respond to requests!
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Level 2 Local Expert
January 14, 2024
Why is Phoenix not working well in the Berdyansk district. The village of Nikolaevka, the main population - elderly people now (January 2024) do not have the opportunity to contact their relatives or just ask for help! The most interesting thing is that money for services is debited regularly! And where is the connection??? Explain the reason! And how much more time does it take for ordinary people to have the opportunity to be in touch somehow
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Level 18 Local Expert
August 14, 2024
They serve quickly, but they don't treat people gently, and abruptly. The queue for operators is always longer than their capabilities
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Level 2 Local Expert
August 12, 2024
It is impossible to get through to the operator, there is always a queue for 30, you wait half a day for a connection, but does not connect but resets the call
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4
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Level 3 Local Expert
November 5, 2023
There is no worse connection in this world anymore! I replenished the account for 100 rubles., after 4 days there is no money on the account! Abon.the fee is 4p. per day, there is no Internet in the tariff, there were no additional expenses. Where is the money?, Zin?.. One star for the opportunity to write a review. There are no words, patience is also over...
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