Everything is fine!
We flew from Kazan to Dubai and back in March 2024.
Brand new planes, clean, well serviced. They upgraded the class of seats there for free, and flew comfortably. Without delay, we arrived on time.
They landed back without delay, but when checking the systems, they revealed problems, while checking, a snack kit (water and crackers) was immediately delivered to the plane, after all passengers were taken back to the airport, where hot meals were offered, the company manager informed about further actions immediately. Very quickly, our board was replaced, we landed and the flight was sent. Food and drinks were also offered on board.
The flight was delayed, but the actions of the company's employees were clear and prompt that all passengers were satisfied. Safety is above all! Many thanks for the excellent work!
See original · Русский
3
1
Наталья И.
Level 3 Local Expert
March 29
Good afternoon, I want to share my impressions of the airline Fly Dubai. We flew from Moscow on flight FZ966 on 03/16/24, everything was fine, the impression from the airline was positive. But the return flight changed everything... We returned on 03/28/24 on flight FZ965. At first, we were surprised by the appearance of the flight attendants. It feels like they were recruited from different airlines: one was in a blue pantsuit, the other in a blue shirt and skirt, the third in a polka dot shirt and skirt, the flight attendant in a plaid shirt and blue trousers with an apron, in general, who is very good at what. Then it was more interesting, about an hour and a half after the flight, they began to carry a cart with food back and forth through the cabin of the aircraft. We still did not understand what kind of demonstration it was. Then, as always, not everyone got pasta with chicken, the rest were offered rice with vegetables. People started to get indignant. My son and I just refused such food. Further more, when tea and coffee began to be delivered, at first, according to tradition, the cart was again rolled back and forth around the cabin, then about half of the cabin was offered drinks, and in the second half something went wrong. Either they were just tired, or the boiling water in the kettles ran out, but they just "scored" on the other half of the people. Apparently they decided that if they closed the cage with a rag like a parrot and he fell asleep, they did the same thing to people - they just turned off the lights in the cabin and decided that it was time for everyone to sleep. We had to go for tea and coffee ourselves. Thank you for at least pouring it. At the same time, the staff themselves were quietly enjoying dinner at this time. Thank you for at least flying without delay.
See original · Русский
4
2
Виктория О.
Level 5 Local Expert
June 27
We flew with this airline as a family to Dubai on 06/26/2024. The flight was amazing. I'm very afraid to fly, but the pilots were great here. A soft landing. They were fed different food, you could choose. The plane is clean. All the staff did well. Flight fz 968 Moscow Dubai 4.40 am