Freedom Bank

4.4

451 rating

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Алина Морозова

Level 3 Local Expert

We took out a mortgage with my husband at Freedom Finance. This is our first apartment and mortgage, we thought that a run with bank documents would begin now, we postponed it because of this. To be honest, we were afraid that it would be very unnecessary) it turned out that everything was wrong, it seemed to us that we were lucky and we immediately came to Freedom and were told that we could do everything remotely! That was settled, everything was sent, we received approval in a couple of hours! Not even days! To say that we are shocked is an understatement! The bet is great, everything is fast. We heartily recommend it!

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Наталья Семенова

Level 3 Local Expert

I dreamed of buying a Hyundai, but I didn't have enough money. This bank provided a loan with a down payment of 20 percent. So I picked up the car on the same day, the owner waited for me, but did not sell it to another. The manager is such a nice girl, she helped to arrange all the docks quickly and also choose insurance. Well, in short, I was very pleasantly surprised. If I had known, I would have taken money for a car here a long time ago, otherwise I was tormented with my old piece of hardware.…

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Евгений Гришин

Level 4 Local Expert

I took out a car loan from this bank. The rate seems to be normal, but not everything is so smooth. It was approved in a day, which is a plus, but when I started to figure out the terms, it turned out that there is a commission for early repayment. It's in the fine print in the contract, I almost missed it. So I advise you to read all the documents carefully. The application sometimes freezes: for example, a payment has been completed, but it appears in the history only after an hour. The manager was polite, but he answered questions about insurance with templates — it was felt that he was in a hurry to close the application. I also noticed that SMS notifications arrive late.

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Kio

Level 9 Local Expert

I have been using Freedom Bank's services for several months now. Overall, the bank makes a positive impression.The mobile application is stable, and basic operations are performed without problems. Customer support responds promptly, although sometimes you have to wait for a response. Conditions for deposits and loans correspond to the market average. It is especially convenient that most of the services are available online — you do not need to waste time visiting branches. The bank regularly offers various promotions and bonuses, which customers also need. I can recommend you as a reliable banking partner for everyday use.

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Егор

Level 3 Local Expert

I like working with Freed. Everything is nice: from the stylish website to the functionality of the terminal itself. A huge selection of tools and analytical materials. It is also convenient to have linked cards for the investor. It's fast and practical. There were no problems with depositing and withdrawing funds. The broker has been on the market for a long time, so I trust him and trade with pleasure.

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Елизавета

Level 3 Local Expert

I got a mortgage and finally got relief. At first, the manager assured us that everything would be ready in five days, but the process dragged on for a whole week, and we had a deal coming up. at the same time, the documents were collected quickly, and we received the money, although the bank took a long time to decide whether to approve us or not. In principle, this was expected: we have three children, and only my husband works. the main thing is that everything is settled safely. We were given exactly the amount we asked for, because the first payment was minimal.

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Александр Брагин

Level 2 Local Expert

Girls and boys, I want to share my experience! I've been trading for a year now. For beginners, it's just a paradise here — there is a cool tutorial with real examples, everything is chewed and understandable. No hidden fees, everything is transparent. The interface is user-friendly, everything is intuitive. There are a lot of tools, you can analyze and trade for fun. Withdrawal of funds is fast and hassle-free. I also liked the app, it works smartly, everything is at hand. Security level: two-factor authentication and all that. I just wanted to share my emotions with you. Here. Thanks!

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Олеся Р.

Level 4 Local Expert

A great bank for modern people! I have been using Freedom Bank for several months and I am very satisfied. Online banking is intuitive, and all operations are performed quickly. The support service works promptly and professionally. The conditions on the cards are attractive: cashback is credited on time, and the bonus program is working. The mobile application is modern, with rich functionality. Rating: 5 out of 5

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лика

Level 3 Local Expert

Freedom is power. I opened a business account here, and I've never regretted it. Everything is working stably, the support is adequate, the accounting fees are normal. On the plus side, there are a lot of different loan offers, and refinancing is available, I think the conditions are good. The registration process is just a fairy tale, no queues and bureaucracy.

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Дмитрий Лебедев

Level 3 Local Expert

I opened an account for the sole proprietor, and everything went remotely. Very quickly, I spent a minimum of time. Freedom Bank really inspires confidence. Everything is intuitive on the website, you can figure it out on your own and you don't need to go anywhere. I have been using the bank's services for a year now, no questions have arisen. Later, I applied for a loan for an individual entrepreneur – also without any problems. The application is submitted remotely, and the money is received promptly. In our world, when every minute counts, this is a huge plus. I recommend it!

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Егор Маисов

Level 2 Local Expert

We have an online store, and we needed an acquisition. An individual entrepreneur account was opened at Freedom Finance, and it was there that we also organized acquiring. As always, everything was super convenient and fast! We especially like the speed of solving issues in this bank. We are currently expanding and considering a salary project for our employees, and, of course, we plan to contact Freedom, and where else. It's just a great solution for business!

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Карина Салимова

Level 2 Local Expert

I took out a loan for a car — everything seems to be OK, but not without problems. The bid was announced alone, but in fact it turned out to be more, albeit a little. But they approved it in a day: I submitted an application in the morning, and I already took the keys in the evening. The app as a whole is normal: I drop payments, but when I try to see how much is left, it gets stupid, and I have to restart. It also infuriates me that text messages remind me of the payment in three days, not a week.

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Maria Yashkina

Level 3 Local Expert

It was very easy to open a deposit: in just five minutes in the app, without having to visit the office. The interest is calculated on time, which is nice. However, mobile banking sometimes fails, especially when switching between sections — you have to restart it. The phone support service is a separate story: I had to wait 15 minutes for an answer before I was connected to the operator. Everything is not perfect in the branches either: the parking lot is always busy, I had to go around several blocks. But I like that you can partially withdraw funds without losing interest — it's convenient for unexpected expenses.

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Михаил Калугин

Level 3 Local Expert

I closed the loan at Freedom and I want to point out that I talked to the manager a couple of years ago when I was applying for it. The bank is clearly moving forward: loan processing has become much faster, many processes have been transferred to an online format - this is great! Everything used to take much longer. My impressions were positive. If I need a loan again, I will definitely contact them. I recommend it!

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Дмитрий Шишкин

Level 16 Local Expert

It was very convenient and inexpensive to create a card of this bank remotely, with the receipt of a Kazakh IIN a couple of years ago (unfortunately, the practice of remote IIN establishment has already been curtailed). Transfers from the Russian Federation work well through an affiliated Russian Digital bank. Among the disadvantages, I would like to note the sluggish client service (but they still respond via WhatsApp, albeit slowly). After the expiration date of the old passport, an inscription appeared in the application: "Data is outdated." The passport data update can only be performed in person by appearing at the MFC in Kazakhstan. However, before the card expires, it can also be used with outdated data.

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Борис Щ.

Level 3 Local Expert

It's a disgusting bank. A buggy application, buggy ATMs, a complete lack of support (the whatsapp number on the site simply does not respond! within two months). Payments are delayed for no reason (I can't get my salary, the bank holds my money!) the cover is beautiful, but the inside is nonsense!

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Сумайя Ходжаева

Level 2 Local Expert

I have been trading through Freedom Broker on various exchanges for six months now. Access to the main markets is good, the connection is stable. Orders are generally executed normally, although there are sometimes minor delays. The spreads are quite reasonable. Technical support is fast and efficient. Although the terminal is not the most convenient, you can get used to it. It is convenient to transfer money between accounts, and the commission is at an average level. It is suitable for multi-market trading, but without much enthusiasm. If you need a broker to work with multiple exchanges, it's worth a try.

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Александр Гурьев

Level 8 Local Expert

I visited this department for personal matters in September 2024. The staff is friendly. The issue of my bank card was resolved pretty quickly.

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Владимир К.

Level 3 Local Expert

I haven't logged into the app since April, there were 2 thousand dollars in the account. I had to pay for something. I found zeros on all accounts. I contacted the bank and they say the card is closed. The answer to any question is the same: "We apologize for the inconvenience. Our specialists are working on your application. We ask you to expect feedback." It's been like this for a week. When asked if it is possible to personally come to the bank to withdraw money, the answer is: "Thank you for waiting! At the moment, the card is closed, transactions from the card are not available, please wait for a response to your request." I think I will not wait for an answer.

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Гарип Алтыев

Level 2 Local Expert

Good afternoon! My friends, my advice to you is to run away from this bank, my family and I flew away on a long-awaited vacation, and upon arrival, Freedom Bank blocked all our cards, I am writing to support, ridiculous answers, we are solving your question, wait. And so it is constantly. The whole vacation is without money and on my nerves, I will file a lawsuit with the court and collect the entire penalty. The lawyer is preparing an appeal to the court. The worst bank in Kazakhstan, shameful. The boomerang tends to come back.

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Rustem S.

Level 5 Local Expert

A good bank. Thank you for your loyal attitude to customers and efficiency. Special thanks to Manager Akerke. A very competent specialist. Explains it easily and in an accessible way in Russian and Kazakh.

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517889 ведерников

Level 3 Local Expert

A good department. The team works clearly and efficiently.They try to help as much as possible and do their job quickly. Special thanks to Kanagat Akerke, a very qualified and customer-oriented manager!

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Andrey zkh

Level 6 Local Expert

A little earlier, I left a review about this bank when they asked for a commission of 94 euros for a transfer of 74 euros. But then there were additions that it is important to tell about. After I did make this transfer, even agreeing to pay them this commission, they called me and asked me to confirm the source of the 74 euros. They demanded to provide: an agreement with the employer, an act of receiving money, an extract on the receipt of money to the account, a receipt for transferring this money to this freedom finance, a certificate of self-employment, a receipt for paying tax on this money. Further, they reported that the documents had been accepted and sent to the parent bank for consideration. According to the money laundering protocol, they must carry out the entire check. A couple of hours later, I received a reply that the head bank refused to transfer this amount to me. Apparently, they thought that I had laundered these gigantic money. Just in case, I will write that we are talking about 74 euros. Not thousands, but just euros. That is, literally 7.5 thousand rubles. Freedom Finance, you are outstanding morons.

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Святослав Гусев

Level 19 Local Expert

Excellent bank branch, we opened an account here, pleasant staff, Timur Turlov did well, he built a good ecosystem. A lot of services for residents.

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Татьяна Бочкарева

Level 2 Local Expert

I came from Russia to get a second Freedom card. The girls in the department are very responsive. I only had 2 days of business trip. But the manager of the Akerke branch did everything promptly and carefully! Thanks to her!

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Natalia Z.

Level 4 Local Expert

Disgusting bank and remote customer service. I issued the card after changing my full name and clarified 3 times in the chat what needed to be done to get the working card and it was linked to the current account, which I received in the end, only the phrase issue, asked again, said nothing, then clarified again with the courier, nothing. As a result, I transferred the money to the card, they didn't link the account, they accused me that I hadn't done anything and had to come to Astana in person, while explaining that I asked about changing my full name and you didn't answer me. They have one answer, go to the bank branch and it doesn't matter at all that you are from another country and issued the card remotely, they answer with one answer and do not solve anything, the attitude is disgusting, the money is not returned from the card, they say we will not activate the card until you arrive at the bank, well, your money will burn so it will burn. If it were possible to put 0 for service, service and attitude to the customer, I would do it.

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Aleksandr Sazonov

Level 10 Local Expert

I liked the interaction with the bank in this branch. Everything was explained quickly and clearly. The long processing of the request to open a banking product caused only some inconvenience.

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Александр О.

Level 4 Local Expert

I do not recommend it. My card was blocked almost 3 weeks ago. During this time, I called support 4 times: they don't know the reasons for the lock, when it will be unlocked too, they just throw up their hands. Considering that they do not have swift transfers in dollars at all, and the conditions for transfers in euros are such that in fact they do not exist either, it is better to find another bank.

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ALEKSANDR

Level 8 Local Expert

I arrived in Kazakhstan in the morning. They quickly opened the map. I flew to Moscow Time in the evening. The staff were friendly, answered all questions, explained how to replenish, how to use the application, etc. Thank you.

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Светлана Кузьменко

Level 6 Local Expert

It's safer to keep money under your pillow than in this bank. 1. The information on refunds is not at all obvious. Stores and services have refunded money to me several times, but it is displayed on my account every other time. 2. They do not accept an application for challenging transactions. That is, they say they have accepted it, but if you clarify the status after a while, they ask you to send a new one with a new date. After several such iterations, they simply sent a reply stating that, according to the agreement, "I did not provide a complete list of documents" (which was never announced to me) and therefore the solution to the situation was "to close the disputed situation without further investigation, and the Cardholder undertakes not to dispute it in the future." Isn't it convenient? I have a decent amount in my account, as soon as I can transfer it to an account in another bank, I will close the card, I really regret that I chose Freedom Finance one day.

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Zifa B.

Level 5 Local Expert

Good afternoon. He doesn't make payments to Europe, requests a lot of documents, imagine, but the bank refuses. Moreover, the amounts are small.

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Дмитрий Колотов

Level 7 Local Expert

I do not recommend contacting this bank, especially if you are a non-resident of Kazakhstan. They just debited money from the account for no reason. They wrote - see the rates. There is simply no tariff with this amount. Pure fraud. They offered to issue their supposedly free card remotely, and then they just started charging it for registration. Trash.

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Владислав И.

Level 6 Local Expert

Once again, I am faced with the incompetence of the work of employees and the bank. Constant failures in work, unjustified write-off of funds without explanation. There is an eternal problem with transfers both on the territory of the Republic of Kazakhstan and abroad. The so-called "improved application" always gives an error that, as part of security, the transaction is rejected by the bank. Employees will figure out and figure out the reason for the incorrect operation of the bank for several days - but there will be no result!

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Ekaterina Golubeva

Level 10 Local Expert

Attentive attitude and friendly staff. There are no queues and a pleasant atmosphere.

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Dis38

Level 6 Local Expert

I DON'T RECOMMEND IT!! The most INCOMPLETE branch of Freedom Finance Bank. They do not understand and do not know their products and workflow. They don't want to work at all, they sit like sleepy flies. People wait for half an hour. I didn't need any help yesterday. It's already necessary today. In general, I do not recommend it.

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Аллилуич

Level 18 Local Expert

The department is not bad, but not everything is so clear! The normal middle section. Convenient to get to, average in queues. The girls at the entrance, and the guard (where to go without him!), will always tell you something. If there is a difficult issue (as I had) that cannot be resolved from the app or by phone, they can send it to another department. It is not entirely clear why employees cannot resolve issues from their workplace, but write to some kind of SOS chat, send them to other departments, and so on. In general, I would like employees to have more rights and that the department could resolve issues on the spot. A man came, here's a passport, so he can do everything on the spot in 1 time. This is how banks operate all over the world.

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Игорь О.

Level 5 Local Expert

The card is issued very quickly at the branch using a QR code from a smartphone, the TP works perfectly (the card was not linked to samsung pay, it was decided in 5 minutes). The card was delivered to the hotel where I ordered it while I was driving by taxi, I didn't even have time to go to the room, they handed it to me under a painting. I see a lot of negative reviews, but my impression is that the bank is super - very modern. Only the rating from S&P is confusing, but it seems that the bank has changed its outlook from negative, this is a plus. I issued the card on December 19, 22. Registration of a multi-currency card of 15 thousand tenge for non-residents. You can transfer funds to the card in rubles / tenge / dollars / euros, they will come to one of the 4 accounts that are opened with the card (this is a huge plus if your bank can send rubles to Kazakhstan without commission).

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Максим А.

Level 30 Local Expert

I used to be grateful to the bank for the opportunity to pay abroad, but now I'm disappointed. Online payments are constantly being debited. Expenses unknown to me. It's the same for my friend. He has not used the card for three months, the technical verification did not help, and payments in the USA are being processed. I'm attaching screenshots of my and my friend's story.

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Ольга Павлова

Level 7 Local Expert

As previously written, Russians are not liked here, everyone is denied the opportunity to open an account, and it would be fine to do it from the threshold - you suffer with a questionnaire for 20 minutes, and then you get refused.

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сергей жулин

Level 13 Local Expert

I opened an account as a non-resident of the Republic of Kazakhstan, was fully consulted, went through the procedure, and opened an account with a debit card))

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Александр Романив

Level 13 Local Expert

They do not open accounts for non-residents, although both on the website and on a personal visit and support say everything is OK, we open it)) come to the office, they give you a qr code scan before filling out the application online, fill it out, then go through an online check (internal), and at this stage they say, unfortunately, according to the results of the internal check, we will not be able to continue)) funny) I have been a client of Freedom since the time when it first opened as nettrader, then tradernet, and then Freedom)) I'm talking about the Russian Federation)) they accept an application only by invitation from a wealthy client)

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Bolat Tileuov

Level 3 Local Expert

Terrible bank, service 0 in order to shorten the loan term in the 21st century, it is necessary to come to their branch to stand in line on the second floor, which does not move at all (2 times I came both times I did not get there, write a statement manually, queue at the cash desk to pay the fee for the bank's service in the amount of 10,000 tenge. It is not clear for what? no bank asks for a reward for these services! And they put an adult man in the window who works very slowly, probably specifically so that fewer people use this service!!!

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Аслан Анохин

Level 5 Local Expert

A good bank branch. They helped me with issues unrelated to my account. I was disappointed that the ATM does not accept contactless card scanning and requires inserting the card into the ATM (in my case, this was a problem). The department has personal managers for premium clients. Competent employees.

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Lana

Level 11 Local Expert

Ouch... the managers who meet the guests deceive that it is impossible to make a plastic card. I went to the senior manager, and everything was done!!!

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Леонид

Level 8 Local Expert

I didn't expect to be served so quickly! I read a lot of reviews, but in the end: 1. Helped to make the right decision about opening an account, with a lower commission 2. We consulted on all issues 3. I received the card after 3 days. I am happy with everything and recommend Yasmin's manager!

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Евгений Патраков

Level 8 Local Expert

Of the advantages, only multicurrency cards. One of the disadvantages is the inability to send payments remotely- formally, the payment goes away, but a day later a refusal appears in the application without explanation. Sending payments via the app only in the morning, payments in euros are not possible in principle. When sending through the department, stock up on 1.5-2 hours of time and a lot of patience so as not to break into the outright stupidity of employees. Support is only via chat. Draconian tariff changes. Nothing good.

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Елена Мохова

Level 3 Local Expert

A good bank. We came to pick up the card. The girl at the entrance pointed to the right window. In the window, too, everything is fast and without unnecessary movements)))

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Наталья Захарова

Level 16 Local Expert

This is the only bank that disappointed me. They didn't really want to talk to us and explain anything. We came there twice and both times there was the same attitude, I didn't like it at all. It is better to make a map in Moscow, you are not welcome here at all

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надежда т.

Level 4 Local Expert

A nightmare! Conversion from 100,000₽ 8000₽. They steal a lot and pretend that everything is fine. There is only one answer. Make an extract, and there are only those amounts that they need. I lost a lot of money abroad

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Владислав Наганов

Level 11 Local Expert

The staff is polite, explains everything clearly. However, in the end, I did not open the card, since I already had a Kyrgyz bank card, and there was no need to pay extra for a similar card from a Kazakh bank (18,000 rubles for a nominal card is expensive, 5,000 for an unnamed one). I opened a registered Visa Gold in Kyrgyzstan per day for 2000 rubles. But if someone needs it, then why not.

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Freedom Bank

182 reviews