We ordered a general cleaning, moreover, we contacted the administrator in ADVANCE to explain all the subtleties and details, where and how to clean it. We were asked to send us EXPERIENCED cleaners, as the cleaning was going to be big. Having met with the cleaners on the day of cleaning, we ADDITIONALLY conducted them around the apartment, stating all the requests and requirements BEFORE starting work. After the time expired, the apartment was rented at about one o'clock in the morning and in a terrible, dirty condition (photo attached). After our indignation, we agreed to come and continue cleaning the next day. One of the cleaning girls apparently had no experience at all in cleaning (wherever she cleaned, there were stains, grease and dirt and had to be cleaned again), nor in communicating with clients (behaved unfriendly, even rude). The dirt was not cleaned in even the most easily accessible places: with them, we had to take a damp cloth and run it over the surfaces to remove dust, showing that they had not been cleaned there. We will never order freshroom services again.
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гавриловa а.
Level 3 Local Expert
July 23
Thank you so much for the cleanliness!! Many thanks to Vera! Excellent quality window cleaning work. Very professional, just perfect! Thank you and I highly recommend it!!
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Александр Васильев
Level 10 Local Expert
October 1
I ordered a general cleaning of the entire apartment. For a second, 600r is very expensive. I'm still cleaning up after them, they haven't even wiped the TV, and I'm generally silent about the dust on the coffee machine and other devices. I had to go and poke at the acceptance for another hour of work, for example, the tile at the door, the bathroom is dirty, the map on the wall is dirty, the children's bed in the form of a house with boards is all in dust, even the shelf above the bed and so on. The cleaner complained constantly, I had to ask them to do their job. By the way, even washing or steaming curtains during general cleaning is not included.
I will never contact this company again.