It's bad, the queue to ask what kind of list of documents is needed, you have to stand for at least 30 minutes. No one advises beforehand, all questions are on a first-come, first-served basis. The specialist at the reception is very unhappy that you are applying without having copies with you, although there is office equipment at the workplace, but apparently making copies is not part of her job responsibilities. In general, it seems that you get into a time capsule - a passport office from the 90s.