Extremely Disappointed with Our Stay Our holiday at this hotel was completely ruined due to unacceptable service and unprofessional staff behavior. We had originally booked two rooms. On the last day, three of us moved into our parents’ room, as this was the one arranged for late check-out so we could all stay together. However, we were not permitted to remain there—only our parents were. We were literally forced out of the room. At that moment, we were in swimsuits and underwear, and the staff insisted we leave immediately without even allowing us to get dressed. This was humiliating and absolutely unacceptable. The front desk manager, Ahmed, behaved especially poorly. He was extremely unprofessional—shouting, acting aggressively, provoking conflict, and even bringing in a security guard. Such behavior is entirely inappropriate in the hospitality industry and left the worst impression of all. To make matters worse, even after we had already checked out and placed our luggage in the luggage room (as per hotel policy), Ahmed insisted that we must pay an additional $51 for using our parents’ room—despite the fact that we had not had lunch at the hotel, had not used any services, and had only stayed in the very room that we had already paid for late check-out. This demand was completely unfair and unacceptable. To be fair, the hotel does have some positive aspects: • The structure is decent, the beach is nice, and there are no corals, making it a great place to swim and relax. • The serving personnel in the restaurants and bars are very friendly, polite, and always willing to help. • The food is decent and varied. However, there are also serious shortcomings: • The buffet system leads to long queues at breakfast, lunch, and dinner due to the large number of guests. • Cleanliness is awful. Unless you tip and specifically tell housekeeping what to do, the rooms are not cleaned properly. • The furniture and equipment are outdated and in poor condition. • Our room had dust, dirt, other people’s hair, a constantly flooded bathroom due to a leaking shower tray, and a barely working old refrigerator. Overall, instead of a relaxing holiday, we experienced stress, disappointment, and humiliation. Despite some good points like the beach and the kind serving staff, all of our positive impressions were completely ruined by the outrageous treatment we received during check-out and the unfair extra payment demand. We will not be returning to this hotel, and we strongly do not recommend it to anyone.

Лев Аккерман

Level 4 Local Expert

A very good four, the service is certainly not 5 stars, as there are minor nuances, but all the staff are very friendly and helpful, they will try to help with any question, and this is the main thing. Everyone understands and speaks Russian, just like every person in Egypt who deals with tourists. The beach is nice, comfortable deck chairs, cute umbrellas, fine sand and smooth access to the sea. The atmosphere is sometimes spoiled by obsessive Egyptians offering their services on the beaches (tours, boats and other outdoor activities). The hotel is right on the beach, two minutes and you're there. The territory is very clean, beautiful and well-groomed, stone by stone, leaf by leaf. The food is delicious and homemade (pilaf, rice, beans, potatoes, salads and vegetables, fruits, desserts, etc.). The rooms are average, but again, the four hotel is quite decent for four. The bed is clean and comfortable, the light and air conditioning are working, there is no mold, cobwebs and insects in the room. Nothing else is required, no one spends most of their time in the rooms anyway. I recommend Gafy as a very good foursome!

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Александр С.

Level 8 Local Expert

We had a wonderful vacation in June. We really liked the hotel! The staff is friendly and attentive, the atmosphere is calm and cozy. A big plus was that there were no crowds of tourists in the hotel, so there were always plenty of empty seats by the pool and on the beach. Cleanliness is excellent: the territory is well maintained, the greenery is cultivated, the lawns are neat. The room is standard. Coral-free beach, entrance to the sea from the shore. There is a street with shops and cafes nearby — it's nice to walk in the evening with your family. In general, we were satisfied!

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