Georgian Airways Ltd
57 reviews
August 5
We flew from Munich to Moscow on 04.08
We arrived in Munich 2.5 hours before departure. There was a huge queue for registration, but no one was in a hurry. We were checked in a little less than an hour before departure, and after us there were still people in line. Everyone was very nervous - no one explained anything. Then everyone ran and asked to be let through at passport control - additional stress. As a result, we took off an hour later. The plane was very old, the landing gear wheel was changed after arrival
At Tbilisi airport, the luggage was inspected (there is a sticker about it on the suitcase) - a suitcase with an open lock arrived - everything inside is turned upside down. It is very unpleasant that someone rummaged through all things like that (now they scan things at all airports and if anything, call a passenger separately). Our things seem to be in place, but cash rubles were stolen from a friend's suitcase (they were in a cosmetic bag - so everything was also opened). Then I read reviews of how other people's things were stolen when flying with this airline (it's good that I didn't read them before the flight)
And plus, they feed very modestly (for a 5-hour flight - one small sandwich and water)
If it is possible not to fly with this airline, do not fly
See original · Русский
4
August 24
In the current conditions, the best option is how to get from St. Petersburg to Nice. Transfer to Tbilisi in 2 hours is comfortable and relatively inexpensive, much, no, MUCH BETTER than flying through Yerevan with their "strange" airlines)
See original · Русский
1
2
November 2
The first and last time I flew with these airlines from Nice to Moscow!
Flight A9-936, the plane is very old, just repaired, they don't give food, well, that's okay, the most unpleasant thing was that the suitcases of all passengers on arrival in Moscow were opened, the locks were open, they rummaged through things, everything was turned over in the suitcase, we were lucky, nothing was pulled out, but other passengers robbed, I really do not recommend this airline! It is better to pay extra and fly Turkish, nothing like this has happened to them, although I have been flying them for many years!
See original · Русский
1
August 18
I flew on the evening flight A3990 from Nice on 08/17/14 via Tbilisi to Moscow. The suitcase came open, everything inside was turned over, an emerald ring, several gold rings, two gold chains were stolen, the rest of the jewelry that did not have much value was bent, broken and torn. All the things were turned over, apparently they were looking for money.
In general, I advise you not to fly these airlines, or wrap your luggage in a thick film, although it is not a fact that it will not be torn.
There were 40 minutes in line for passport control and re-inspection for transfers.
See original · Русский
5
September 21
I don't care about the kids!
It is not a customer-oriented airline at all. I have a child of 10 kg and 9 months old; I asked for a cradle - to which the company said that their company does not provide for this.
Even when flying business class.
Let your hands fall off, you can't not eat or drink or go to the toilet - they don't care.
This is monstrous!! You don't think about your passengers and their comfort.
About single mothers. Shame and shame!!!
Shame and shame!
I have never encountered such disregard for mothers with young children.
See original · Русский
1
September 10
On September 9, he flew on flight A9-930, on the route Tbilisi-Moscow (Vnukovo). We received the luggage upon arrival. But at home, when they opened one suitcase, they found that an expensive gold chain was missing.
Everything in the suitcase was rummaged through. Upon closer inspection, we saw that the lock on the suitcase was bent back and then returned. So gentlemen, be vigilant.
See original · Русский
2
1
June 9
The flight was delayed due to a connecting flight, but there was no information about it anywhere.
People waited in line for more than 1 hour for boarding
The plane is old, the landing gear (most likely) creaked terribly before landing and after takeoff
It was terribly cold after takeoff and before landing, but there were no blankets on board
Tea/coffee - for money, only water is free
On the plus side, the flight was generally good, the staff on board was adequate
See original · Русский
3
June 22
When registering on the site, I chose a place and paid for it. It is indicated correctly in the receipt. The boarding pass indicates a completely different location. The support service does not respond to phones, emails, and insta. I arrived personally at the office, it is indicated on the cards that it is working today, in fact the door is closed.
I'm not sure that with such shoals in the usual basic service, they pay attention to the quality of aircraft maintenance and safety.
See original · Русский
2
August 13
This is probably the only airline that is unrealistic to reach. Their official number on the site is just not working. support service... the email address is specified. There will also be silence in response to your requests. We bought air tickets, we want to add paid services, a place, and make online registration. Your booking has not been found, writes. Shame on such a service... They also position themselves as the national carrier of the Republic of Georgia.
See original · Русский
3
July 27
I bought a ticket in business class Moscow-Tbilisi, it turned out that the flight is operated by Armenian air diligence. The plane is so old that I was very upset when I bought a ticket at full cost. But then I ate a chicken skewer with potato slices, ate khachapuri, washed it down with mineral water and in general there were no questions about the service. But the old plane was shaking terribly on landing and sat down a little bit harshly.
See original · Русский
2
1
April 13
I flew Georgian Airways from Berlin to Moscow with a transfer to Tbilisi. Everything is fine, only on the first flight a seat was bought in advance in the nose of the aircraft, and upon landing it turned out that this place was occupied and a new boarding seat was given in the very last row of the aircraft near the toilet. I wrote to tech support, they said they would find out everything, but it took more than 2 months and they ignored it. I do not advise with such an organization.
See original · Русский
5
July 8
I flew Moscow - Tbilisi once. We took off without delay, arrived on time. During the flight, they offered free water and sandwiches (cheese or ham). The staff is friendly.
See original · Русский
June 7
In general, a normal airline, planes take off and even land.
But I have never seen such a low level of communication in my life.
They measured out the evening flight, changed it to my departure at 6 a.m.
I write to them by e-mail, I call them on the phone, no one answers.
It's a shame for the flagship airline
See original · Русский
2
April 10
Good afternoon! I want to add my feedback about the company to the available ones!
We bought tickets to Batumi from Moscow, there and back by Georgian-Airways at the end of June and began to wait for the long-awaited trip! But the answer came from the company, the flights will not take place! A letter of refund was written on the company's website, a week later we received a response about making a refund and received all the funds back in full! It's a pity that we didn't fly with this company, but everything is ahead! In any case, they are able to solve issues with clients, they are worthy of respect! I recommend it!!!
See original · Русский
1
July 10
I flew on flight A9 930 from Tbilisi to Moscow on 06/23/2024 at 23.00. I have not met more boorish attitude of flight attendants anywhere. There are no smiles, they are rude. Food is almost thrown at passengers . It 's just a nightmare . Especially the flight attendant, a young man with glasses , came across to us , well , not at all a service one .. very ill-mannered and not customer-oriented
See original · Русский
1
August 23
I bought a ticket on 09/16/2024 from Moscow to Tbilisi, and on 20.09 back. The return flight was canceled. Did you reply by e-mail that you want to cancel your flight from Moscow? He answered yes and disappeared. The money was not returned. They do not respond to an email about a refund, and if you call Georgia, you wait 10 minutes and the operator still does not respond.
See original · Русский
1
January 7
Convenient, decent, professional❗️Courteous staff, affordable prices ❗️It is very convenient that there are flights to Russia🙏🏻 We will fly more often if you work like this💯
See original · Русский
1
3
November 6
I flew on the Larnaca-Tbilisi-Moscow flight 04.11.2024. The suitcase was opened, jewelry was stolen, everything was turned over. I read the reviews, but I didn't think that this would happen to me. Unfortunately, this is probably the practice in this airline
See original · Русский
1
November 6
Flight Moscow-Nice, I wanted to pay for additional baggage, the price on the website is 90€, at the airport it turned out to be 165€ (because allegedly due to the fact that the flight is with a transfer), payment is only in cash and without a check
See original · Русский
April 3
We flew from Paris to Tbilisi in business class on 02/25/2024, flight 628, departure at 15.30. During the flight, a girl from economy class was transferred to a business and a pilot sat down with her, with whom they talked for half an hour, looked at photos and had fun. Then the girl went to the cockpit, and the pilot waited for her in the aisle near the toilet for about an hour. To my question to the flight attendant: what is the girl doing in the cockpit and why is the pilot not in his place, she told me that this is the pilot's wife...... then she started saying that this is their employee.... I asked why then she was not in the uniform of an employee, to which she again replied that she was the pilot's wife.... If you remember that heated incident when the pilot put his children in the cockpit and they crashed....then it's a terrible stress for the passenger..... I didn't get into their car, but paid for my flight and hoped that people were responsible for my safety and peace of mind. I haven't seen such a mess in a long time.... Only if in the 90s.... Service and safety are at zero!!! Think carefully if you are going to fly with Georgian airlines.....
See original · Русский
11
July 31
Disgusting service, I do not advise anyone to buy tickets. They don't get in touch, they don't answer the phone. It is not possible to check the reservation status on the official website, and even more so to register online👎👎👎
See original · Русский
3
August 7
There was a normal airline quite recently. But in pursuit of a long ruble, it lost the quality of service and dropped to the level of an air taxi.
It's a pity!
See original · Русский
June 19
the poor attitude of the flight attendants to the passengers, they spilled water and disappeared at the end of the plane, they did not even take the garbage from all the passengers before the flight, although they asked.
See original · Русский
February 14
We bought tickets Moscow-Tbilisi-Milan, with a transfer of 2h 30 min, as a result, the plane was shifted by 20 minutes, but the transfer was 55 min , the question is where did the 1h 30 min transfer go. What are we flying at all if the flight from Moscow to Tbilisi is 4 hours? I will never fly with them again, it was easier and closer and more comfortable with the Turkish ones ... I was led to do it more quickly and in the end even longer.and there is zero comfort.... With all this, the price is like that of Turkish airlines.
See original · Русский
3
1
September 6, 2023
Начитавшись отрицательных отзывов об авиакомпании было очень волнительно, но то ли я непривередливая, то ли мне повезло, у меня не осталось плохих впечатлений об авиакомпании. Летела в Тбилиси прямым рейсом из Москвы, вылет точно по расписанию, в стоимость эконом билета входил багаж 23 кг и ручная кладь, что очень порадовало, для меня цена 28 т.на двоих с багажом показалась очень адекватной. За сутки до полёта зарегистрировалась на рейс онлайн, выбор мест в салоне бесплатный, что также считаю большим плюсом. На посадке габариты ручной клади не проверяли, пассажиры шли с разными сумками, никому не было дела. Стюардессы вежливые, питания на борту нет, но воду по просьбе дают. Поставила бы пять звёзд, если бы хотя бы чай или кофе предлагали. Вообщем плохих впечатлений от авиакомпании не осталось.
6
January 19
I flew with Georgian Airlines with a fairly short (less than 2 hours) transfer to Tbilisi. Naturally, I was afraid of being late, but the plane took off from Moscow and landed at its destination strictly on time. The connecting flight also went smoothly, without delays. The service is modest, but for me it is not a problem, especially on short flights up to 3 hours. I flew with this company for the first time and was satisfied. I will definitely fly again.
See original · Русский
1
October 16
The airline is for passengers! There are problems (we had a delay in the first flight), but all problems are solved.
See original · Русский
May 12
The flight from Moscow to Larnaca was canceled. They didn't offer anything in return. It is impossible to get through, they do not answer the e-mail address, it seems that it is also problematic to return the money for the ticket. The horror!!! The wild ticket price and such a creepy attitude!!!!
See original · Русский
3
July 24, 2023
Никому не рекомендую летать этой компанией, потому что у них нет клиентской поддержки от слова совсем. Georgian Airways просто не несет никакой ответственности за ущерб, который они могут нанести.
В моем случае они сломали мой чемодан, который не подлежит восстановлению, так как переломлен надвое. Я сразу же заметил это при получении багажа и там же, в аэропорту, у стойки Georgian Airways, составил акт о повреждении багажа (документ прилагаю). Менеджер сказала мне связаться со службой поддержки по электронной почте, и я сделал это позднее в тот же день.
После двух недель без ответа я снова отправил свою жалобу и скан акта на все адреса электронной почты компании. После месяца безрезультатного ожидания я пришел в центральный офис «Грузинских авиалиний» на проспекте Руставели в Тбилиси. Там работали четыре оператора, которые не особо могли чем-то помочь и, более того, сказали, что у них нет клиенсткой службы как таковой. Они попросили меня решить этот вопрос на той же стойке в аэропорту и дав мне номер телефона этой же стойки. Когда я позвонил по указанному номеру, женщина на том конце сказала, что она отвечает только за утерянный багаж и никак не отвечает за поврежденный. И тут очевидно, что Georgian Airways не будет ни за что отвечать, ни за поврежденный багаж, ни за потраченное мной время.
Я уехал из Тбилиси и некоторое время был за границей, и когда я вернулся в тот же аэропорт, я, конечно же, подошел к менеджеру к той же стойке «Грузинских авиалиний» с тем же вопросом. В ответ я получили только тотальное хамство и крики. Когда я потребовал на месте составить официальную претензию, она отказалась помочь и просто стала меня игнорировать.
В процессе я также связался с администрацией аэропорта, там мне вежливо сказали, что не могут никак помочь мне с претензией и ситуацией в целом, это на стороне Грузинских авиалиний.
В общем, вывод тут один. Georgian Airways ни за что не несет никакой ответственности и, выбирая эту компании среди других, вы очень сильно рискуете, и багажом и, возможно, даже своим здоровьем, если вдруг что произойдет на борту. Тут просто нет клиенсткого сервиса, о чем представители компании сами открыто и говорят.
Будьте внимательны при выборе рейса в Грузию или через Грузию и никогда не выбирайте Georgian Airways, берегите себя!
10
2
January 30
I've flown twice, everything is cool and clear. I take off 1 star for a paid and expensive escort service (my leg was broken, a stroller was needed)
See original · Русский
1
November 1, 2023
It is impossible to contact the guys in any way! We asked a person to come to the office to add a dog to the ticket, but no one knew about it on the day of departure and until the last moment they didn't put us in, asking if they could take it in the luggage. And the same story was with several families who had animals in the cabin. Buying from intermediaries and confirmation of the attachment of the animal you will receive!
See original · Русский
3
May 20
A very difficult relationship with this airline
It is difficult to purchase tickets
They do not answer phone calls and e-mail messages
Tickets are expensive, and the service is 0
See original · Русский
2
May 12
It's not a bad airline. Registration was quick. The service is good. Departure is almost without delay.
See original · Русский
December 16, 2023
Old cramped planes without TV, the cabin is hot and stuffy. We lost our luggage on the flight from Paris. Lost and Found airlines said they could deliver it to Vnukovo in a few days (not to the passenger's home). An absolutely backward airline from the 90s of the last century.
See original · Русский
2
1
August 25
They took the film off the suitcase, ate the sweets that were inside and threw candy wrappers, rummaged through everything!
See original · Русский
February 26
I wanted to fly with the dog, but it's not possible to get through, they don't read letters to the post office either. And it was only at the counter on the day of the flight that I found out that confirmation was not needed.
See original · Русский
October 10, 2023
Today is the 19th day I have not been answered about damaged luggage!! It's a shame!!! An act has been drawn up, the damage has been assessed, there is no response to official letters. I do not recommend these airlines! disgusting service, old planes.
See original · Русский
5
1
November 12, 2023
Generally irresponsible airline. They don't take the tubes, it's not possible to buy tickets. How can you work like this. The site does not give payment, the money was written off and that's it. What a horror, all the nerves are frayed. We do not recommend it for flights.
See original · Русский
3
August 16
We flew without any problems, the staff is polite.
See original · Русский
October 27, 2022
Ужасная компания.Летел с семье(жена и трое детей)рейсом Тбилиси -Тель-Авив. МЕСТА БЫЛИ БИЗНЕС КЛАССА. На посадке потреьовали детям пакеты ,на непредвиденный случай.в итоге счас счас счас и уже взлет.при взлете 1 ого из детей вырвало на пол.В итоге бортпроводнийа принесла салфетки и в грубой форме потреьовала убрать за ребенком.На вопрос почему не принесли пакет,она сказала что они отсутсвуют.Потребовал чтобы убрали сами,я такой же пассажир,тем более в бизнес классе, на ято соьрался консилиум из стюардесс и старшего бортпроводника с пиханием мне салфеток в лицо. МНЕ убрать не сложно ,я убрал,но отношение авиакомпании к пассажирам просто ужасное. Видел такую ситаацию в Аэрофлоте рей Самара Москва но не с моим ребенком, проводницы пересадили пассажиров на время все молча убрали и посадили всех обратно.Грузинские авиалинии это как будто новички не опытные
20
8
March 1
I flew to Tbilisi and back to Moscow, I am very happy. The pilot did well.
See original · Русский
1
September 18
Unfriendly aircraft staff
See original · Русский
August 12, 2023
Дважды летал самолетами данной компании.
Задержек с вылетом не было.
Воду дают.
Персонал вежливый, как и во всех авиакомпаниях.
3
1
October 12, 2022
Прислали письмо, что мы не явились на рейс, хотя рейс через месяц. Что-то уточнить нереально: ни почта, ни чат, ни телефоны не отвечают. Глухое молачние! Полнейшая безалаберность и неумение работать с клиентами.
8
November 15
They don 't feed you 😅
See original · Русский
May 6, 2023
рейс по расписанию,но самолет довольно старый ,сидения оставляют желать лучшего.
2
March 8
It's better than Koltsovo, although it looks more like provincial, but people are kinder
See original · Русский
June 10, 2021
Пока мне ни чего не нравится.На письма не отвечают,на звонки тоже.Нам должны были ещё в мае 2021 дать ответ когда мы хотим приехать,но нам ни чего не прислали.Дозвониться не можем всё время отвечает автоответчик.Звоним с мая месяца,и тишина.Почему молчат не понятно.Надеюсь всё таки ответят,и мы посетим Тбилиси.Не думала что в Грузии так принимают гостей.Когда брали билеты с нами связывались,а теперь что мы видим от этом компании?Надеюсь всё таки с нами свяжутся.
4
November 25, 2023
The most unobtrusive service of all time! There is no wine, even for money…
See original · Русский
1
January 9, 2020
Безобразное отношение в клиенту!!! За несколько дней до вылета прислали два сообщения о переносе вылета из Тбилиси в Ереван с 9 утра на 6 утра 7 января 2020. Вынуждены были провести бессонную ночь, не спала и вся семья провожающих родственников. Приехала в аэропорт к 3 часам, но представителя авиакомпании в аэропорту не было, никто не мог пояснить во сколько же рейс на Ереван. Никаких уведомлений о том, когда будет рейс, и состоится ли он - не поступало. В итоге улетели в 9 утра, то есть целую ночь пришлось провести без сна в аэропорту. БЕЗОБРАЗИЕ, ОТВРАТИТЕЛЬНАЯ РАБОТА АВИАКОМПАНИИ !!!
7
1