GiperZoo

4.7

332 ratings

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Мама двух лапочек -дочек

Level 8 Local Expert

A wonderful big store with a huge assortment. There are pets, we bought rats there, and healthy, active animals. Now we are buying everything for the cat. There are also a lot of food companies to choose from, treats for every taste, napkins, clothes, bowls, scratching posts, all conditions for small animals can also be purchased. The staff is polite, always advises what is best to take, they greet and accompany you with a smile. We participated in a secret Santa for animals, our eyes ran away and we chose so many things. The cats checked it out. The owners recommend it. Promotions, contests, and discounts are constantly taking place.

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Инга Щ.

Level 4 Local Expert

On December 19th, I placed an order on the emoll website, delivery is by European post. The delivery date was given on December 21st. On December 21, the delivery date was changed on the mall's website to December 22. On December 22, in the evening, the order is hanging with the status "in progress" and it is still indicated that the delivery is on the 22nd. I called the Hyper Zoo call center. The operator replied that the store had not sent my order at all and planned to do so tomorrow. That is, the order was sent on December 23 and delivered, according to her, in a few days. That is, the order was placed on the morning of the 19th and as of the evening of the 22nd it was not even sent. Incredible speed and excellent customer service. Despite the fact that my order on the email still shows that the delivery is today on the 22nd. I'm just waiting for the store's comment.

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Сергей Лапа

Level 7 Local Expert

It's a great store. I found food in it that is not found anywhere else in the city. It is not often available, but it can be ordered in the online store. The site is a bit crooked, of course, the place is not the most convenient, but I'm not far from home. I recommend

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Людмила Синькова

Level 8 Local Expert

The staff is polite, calls about the order, guides the delivery time to the store. The choice in the store is small, most of them are delivered to order, including choosing something there is not very good. The prices are slightly lower than in other networks. What is important when you take a lot and not the cheapest

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lily0106@mail.ru

Level 9 Local Expert

Disgusting service, no customer orientation. Rudeness. The product is available on the website, but in fact it is not in stock. If there is, it is delivered for more than two weeks when it is not needed. They answer the phone rudely. I will never contact this store again.

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Татьяна

Level 6 Local Expert

Be careful when buying veterinary medicines, the staff is unqualified. She asked for an anthelmintic drug for a dog of 3 kilograms, the girl sold it for dogs from 5 and said that it was possible to divide the pill. It's good that I read on the Internet at home that you can't do this. When she tried to return the pill, the girl showed the instructions several times, misinterpreted it and argued.

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Ксения Цаюн

Level 3 Local Expert

Wonderful store, staff and service... there are discounts and promotions...the convenience lies in the fact that the order was made from 69p. and free shipping to the PVZ ... and for the next order, an additional 5% discount (read carefully on the website page)... the girls will call back and clarify and prompt everything that is necessary...thank you for the service and respect! PS additionally, we put a present for the kitten, a bag of dry treats...it's nice to have such attention for me and my girl)

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Александр Сиротка

Level 10 Local Expert

A good store with friendly consultants. They helped me choose a hamster and explained how to handle it and what to feed it!!!

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Oleg

Level 15 Local Expert

The right store, there is always a good assortment of goods and pet food, I personally buy cat food and filler, smart sellers, always friendly and you can get useful advice, so everything is fine, I recommend it! 👍

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Лазер Профи

Level 8 Local Expert

An order in the amount of 362 rubles (I'm submitting a receipt). The website says that I can receive a gift for the order amount of 299 rubles. (Gifts are also provided for smaller order amounts). When I received the order, there was no gift, I checked with the courier and they gave me a gift: 1 sachet of liquid feed, and they did it with the greatest favor. I would like to ask, and if my purchase amount was 120 rubles, what would I be given a quarter of the package? It's just a disgrace and disrespect to yourself and your customers. It's better to cancel the gifts altogether than this. It is unpleasant, there is a high probability that I will not make purchases in your store in the future.

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Tasha...) Y.

Level 2 Local Expert

It says on the website that it is available, in fact, we arrived at one store, the necessary goods were not in place, we arrived at another, the same story. The availability of the product on the website and in the store does not correspond to reality! We drive around the city in search of a specific product, such a service. …

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Лариса Шишкина

Level 2 Local Expert

Not far from home, this wonderful store always pleases with a large selection and friendly staff, tempting discounts often take place, from which it is impossible to leave with nothing))) I will come again!

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Егор Булюк

Level 4 Local Expert

We wanted to get rodents, we ordered a large cage on the World Bank in advance. Upon arrival at this store, the choice fell on gerbils. As a result, an unqualified seller "drove" us a cage smaller than we ordered on the WB, and even twice as expensive, offering to simply cancel the order on the WB. As people who didn't know anything about gerbils at that time, we trusted them. As a bonus, corn filler was also "driven" to us, although it turned out that this was not quite right, since gerbils gnaw everything and can eat up the filler, which can result in blockage of the swollen intestinal filler. In fact, gerbils need a cage with a deep tray or an aquarium in general, which needs to be filled with filler normally, otherwise they will gnaw the cage and the tray itself under stress. The filler should be paper, not corn. Bottom line: the seller as a seller is excellent!He can sell shoes to the dead. But as a zoospecialist, he's lousy. Not a foot in this store anymore, and that's understandable, since no one wants to go back to where they've already been scammed)

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Денис М.

Level 6 Local Expert

Cool store. A wide range of products, friendly staff. Manager Dmitry explained everything clearly. Both I and the pet were satisfied with the visit!

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Екатерина

Level 6 Local Expert

Prices for some items are lower than in other pet stores. There is a delivery , which saves a lot of time . Although the store is not far away, you can pick it up there. It happens that the product is out of stock or you need to wait for an order from 1 to 3 days , but so far I have not felt any discomfort from this . In general, I like it, so far I have not found an alternative to this store

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Наташа Дмитриченко

Level 13 Local Expert

A pleasant salesman. A good assortment. They bought baby rats there. They told me how to take care of them.

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Лёля

Level 5 Local Expert

Our pet loves Gryzli treats very much. The store where we always bought them ran out of them. I found this product online in HyperZOO at a good price. I immediately liked that the product can be booked without registering on the website. Which I did, specifying the quantity - 5 pieces (screenshot attached), and indicating that it would be pickup from Uborevich, 95A. I booked the product at night from Saturday to Sunday, hoping that we would arrive to pick up the order on Sunday. On Sunday morning, an employee of HyperZOO called me back and informed me that there was no such product in the store on Uborevich Street, and that it would be delivered only on Monday. I asked to cancel the order because it was inconvenient to go there on a weekday. But on Monday, I receive a text message that my order is ready and will be stored until Thursday. The employee also called back with the question: "Will you pick up the order?" To which I replied: "We'll try to pick it up before Thursday." One day, I asked my husband to drive an extra 30 km after work to pick up the order. Imagine my surprise when the seller handed me one pack of the ordered treats!..))) And that's what we were driving for?))) I couldn't prove that I ordered 5 pieces, because I didn't register on the website, so the order wasn't saved. I only had a screenshot of the order. Conclusion: the store is not bad, the prices are good, the staff are responsible, but inattentive.

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Таня Ч

Level 9 Local Expert

An excellent store, a wide range, average prices, somewhere lower. There is delivery in the city, there are enough pick-up points. I can fully recommend it!

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Артем Корнейчик

Level 16 Local Expert

the prices and the car parks are super. but the constant postponement of the delivery time is just a kindergarten. fix this point.

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олег м.

Level 4 Local Expert

Close to home, prices are often lower than competitors. It happens that something is missing, but they quickly order individually for you. The staff is pleasant, they will always help and advise

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Dzmitry

Level 3 Local Expert

A good store, always happy with gifts, fast delivery and low prices, I definitely recommend

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Павел Саврицкий

Level 5 Local Expert

Staff. Selection of goods. Delivery. Discounts and promotions. Everything is on the level.

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38481 Павлющенко

Level 11 Local Expert

I really liked the store. A lot of pets, small rodents, rabbits, spiders. A good selection of goods, medicines and at reasonable prices.

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Aliaksei Kukel

Level 4 Local Expert

It's a great store. Always courteous service. And there is a weight feed available

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Илья П.

Level 5 Local Expert

Disgusting service, ordered dog food in an online store, chose the delivery interval, half an hour before the end of the interval, called this store, the girl said that she had not even taken the order for processing yet, although the SMS notification came, eventually agreed and postponed the order to a later interval from 16 to 19, waited until 19-20, no one called and did not arrive, called the store again, the girl said that the courier would call back, the courier called back and said that he would be able to bring it only in an hour and a half. As a result, a hungry dog and a lot of wasted time. This company does not value the time of its customers and does not even consider it necessary to warn that it is late or rescheduling deadlines. I do not recommend it.

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Konstantin

Level 4 Local Expert

A wonderful store with an appropriate assortment and quite reasonable prices! The variety of accessories for animals is quite large. The store's employees deserve special attention. Incredibly professional, incredibly polite, sensitive, understanding and responsive girls! You always leave in a good mood and you definitely want to come back again.

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Елена Драко

Level 12 Local Expert

They told everything about the fish competently, it is very convenient that there is such a store on Chizhovka.

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Колганова Ольга

Level 3 Local Expert

The daughter wanted to buy a rat, the sellers said that only a couple, and since there are 3 boys, then only all of them... The question to the administration is why can't I buy 1 rat???

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Анна С.

Level 3 Local Expert

Terrible delivery, I chose the morning from 10-12, called and rescheduled from 14-18, as a result, I called the courier at 17.55, and they rescheduled for tomorrow, could not get through, called the office, the same thing, I did not receive any calls or SMS, did not apologize, but made me guilty.This does not happen at Garfield, tighten up the service!

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Артем Лызов

Level 4 Local Expert

Positive : 1 large selection of goods 2 affordable price 3 delivery to the apartment Minuses: 1. Long wait for the order,waited 10 days 2. They promised compensation in the form of treats for animals for waiting, but they never brought it. 3. I ordered for more than 200 rubles, chose a backpack as a gift, as a result, the backpack was not brought. 4. I called about this for two or three days, they said they would sort it out and call back, in the end no one figured it out and did not call back.

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Белоснежка

Level 13 Local Expert

Three points for cheating. I made an order on the Brit care cocco feed website (7 kg), - I chose this online store, because the cost of food was minimal compared to other online stores (119 b.r.), plus they promised a bonus of two mini packages with food. The manager called back, said that unfortunately, only the last pack was shipped and it was not available, offered a similar feed of the same manufacturer (sensitive), but for 139 b.r + bonus. As a result, the food was brought, no bonus was put, the missing food (which is for 119) is still hanging on the site, as in stock. Oh, and they don't give you any checks or invoices. I do not recommend this store. Order number 2108/287

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Елена Кононович

Level 2 Local Expert

Thank you so much for the excellent service.It's not the first time I've ordered. Everything is at the highest level. We are pleased with discounts, service and gifts. Special thanks to the consultant Veronica!!!

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Ольга С.

Level 6 Local Expert

I won't order anything else there! And I don't advise you! Until you wait, the cat will starve to death) The prices are slightly lower in comparison, but then the product is out of stock-wait, then there is no such weight, so the main thing is, I waited 3 days! I agreed to it later, and then they promised to bring me and they didn't bring me, and they didn't even call me back. The service is zero. Even on the phone for 10 minutes we couldn't figure out what and where my order was. The store was given 2 chances. And there was a delay on the first order.

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Михаил

Level 8 Local Expert

A good choice for animals, lots of food and everything else. The prices are not cheap, but acceptable, the seller's girlfriend can advise what is better, I recommend it.

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Волк Татьяна

Level 3 Local Expert

Thanks a lot to the HyperZOO online store!For your top-level sales service! Very competent sellers, consultants, they are very pleasant to communicate with, explain everything clearly, answer all questions!!! Especially many THANKS to the consultant Softi!

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Ольга Соболевская

Level 2 Local Expert

I made an order in an online store for an aquarium. The order was accepted quickly, helped with the selection of soil, grottoes and plants for it. The delivery was fast, I was satisfied, I will order more)

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Алексей Хомченко

Level 4 Local Expert

A good assortment. The employees are pleasant in communication and always ready to help, explain and advise.

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Елена Клишевская

Level 6 Local Expert

My favorite dog store. I always go there. A wide range of products, good quality, friendly and courteous sellers. They will always advise and help with the choice.

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Вероника П.

Level 3 Local Expert

A large assortment of goods and living inhabitants. I was looking for a place to buy a hamster and stopped at HyperZoo. They picked up both a cage and food for him. They answered all my questions. I will order more. Thanks!

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УП Светлотекс

Level 3 Local Expert

As soon as you enter the site, the prices of goods are bribed. But that's where all the advantages end. The order was processed within 1.5 hours. The order number was not assigned, the order number was not sent to the phone number or to the e-mail. Only the guy called back and clarified the nuances of the order. The first time was promised to be delivered in three days. Three days passed and nothing happened, I called and the young man (after a long apology) promised that the goods would be delivered in a week and a gift would be enclosed as an apology for the long wait. The courier delivered the goods on the specified day at 22.00 hours. (if I hadn't called the courier myself (by the way, his phone number came by SMS) and agreed to late delivery, the goods would not have been delivered to me that day). The promised gift was not in sight. In short, some disorders. I will not recommend this online store to anyone.

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Ирина Бусько

Level 8 Local Expert

A wonderful store, there is always a good assortment!

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A. A.

Level 12 Local Expert

It is spacious, sparsely populated, a large selection, competent and fast service.

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Anonymous review

A wonderful online store. The site is still in the process of being finalized. But all the unclear questions can be found out by phone. I really liked the consultant Tatiana. Thanks to her, I got a wonderful aquarium.

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Галина

Level 15 Local Expert

There is a lot of choice, but sellers discuss their personal lives in full, not paying attention to customers. Price tags are not everywhere. When asked about the price, employees fall into a stupor. Three stars only for a good assortment.

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Аня

Level 10 Local Expert

A good store. The prices are pleasant, the staff are very polite and can help with the choice!

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Ольга Романова

Level 2 Local Expert

Today I went to mazagin on 02/16/21, and was horrified.There are dead fish in the aquarium, there are a lot of them, moreover, where the living swim. How can you buy fish from you after this, if it is assumed that they are already all contagious. And not only in aquariums, but also in jars separately. Unfortunately, this is not the first day that when I go in, I'm alone. Please take action.

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Елена

Level 8 Local Expert

Disgusting service, I made an order on March 2, the operator called back, clarified all the details. We promised 7-8 everything will be fine. I'm calling for the fifth time on March 9th and no one can clearly tell where my order is and what's with it!!!! What's that supposed to mean? My time is also expensive, why should I waste it on incompetent sellers? Order 2203/307. Is it just some kind of mess and irresponsibility to feed your dog breakfast????

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Artdecolife Decor

Level 4 Local Expert

I liked everything. I put 100,500 stars for the consultation. It is clear that people with knowledge of pet supplies are working. They couldn't tell me everything so clearly anywhere else and pick up my cats like here.

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Виолетта Я.

Level 2 Local Expert

Great store, polite sellers. The assortment is super. And nice discounts. The only store in Chizhovka with such a wide assortment.

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Яна С.

Level 2 Local Expert

We bought degu protein here, very nice and active guys. The sellers are just super, they suggested everything, told us about the care and nuances of the content. In general, we were satisfied with the store, we will definitely go here

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GiperZoo

124 reviews