On 03/31/2026 at 11:57 a.m., I called the Gomel Vodokanal at 35-85-35 to clarify the issue of charges in the receipt. When I asked why the amount indicated by the counter in the receipt did not match the amount that the system accepted for payment, the employee immediately began to respond in a raised tone. Instead of calmly explaining the situation, I was faced with an irritated reaction and a raised voice. When I made a comment about the unacceptable tone of communication, the employee continued the conversation in the same manner, actually raising her voice and not making an attempt to correctly explain the situation. I consider such behavior unacceptable for an organization providing services to the public. Employees are required to provide explanations on charges correctly and respectfully, and not to allow shouting and emotional pressure on subscribers. I ask you to check on this fact, evaluate the actions of the employee and take measures to prevent similar situations in the future.

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Владимир

Level 12 Local Expert

There is no one on Saturday, there is a queue on weekdays. Yes, the population is accepted on Saturday. There is a bike parking area to the left of the entrance. Electronic queue. There is nowhere to sit in the hall. The booths are designed so that visitors must again stand in front of the seated staff... They are serviced promptly.

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Виктор

Level 5 Local Expert

A pipe burst, the apartment was flooded, the emergency service was driving for 2 hours, when they saw that the faucet was not working in their well, they said: we can't do anything, let it flood, we're leaving..... Ignorance and non-compliance with laws, arrogance, stupidity, lies. This is the constant work of non-specialists Vodokanal is unable to fulfill the terms of the contract, their employees are not burdened with conscience and reason, but they love money.

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