Gp Pochta Donbassa, Ops Doneck 1 - Glavpochtamt

5.0

631 rating

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Alexandr Balashov

Level 4 Local Expert

It's a long time to wait for a package, even if there are no people. But people are almost always there, so it takes about 30 minutes to pick up a parcel. Go either to the opening or to the closing Recently, I am very glad to see how the work of the post has changed. There are practically no queues, and the operators are generally fast. So it takes me a maximum of 10 minutes to pick up my parcel.

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Света Куликовская

Level 5 Local Expert

On the plus side, there are air conditioners in summer and it's not hot in the room, and there's a place to sit while waiting for your turn. The rest are just cons. I have never met such a slow-moving staff in any post office, and due to my work, I visit the post office very often, in different branches. On average, this person is served 15-20 minutes. There are often three windows open, and the queues are huge. If you want to be served in this department, then I'm ready to spend 2-3 hours there and a lot of nerves.

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Анна

Level 7 Local Expert

Rarely do government organizations get a high score, but in this case everything is deserved. A large spacious room, there is not only where to stand, but also where to sit. The service is fast, through the terminal. A separate room has been allocated for parcels

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Сергей Тимо

Level 7 Local Expert

The Central Main Post Office. Electronic queue. It's all clear. Civilly. Usually everything is faster than at the branches. There are queues, but not too big.

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prosto

Level 4 Local Expert

I was in Donetsk for work, I had to send a package. The last time I saw such a bastard was in '91. Everything is on paper, queues, they don't take cash, the tariffs are comparable to shipping from Chukotka, everything was turned out of the box for inspection like in prison, poor residents of Donetsk! As a result, the parcel arrived to the recipient opened, the item is broken. The claims were answered:" We have our own post office and our own rules, go to Russia."

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рифат

Level 7 Local Expert

It was a complete mess, I came in fine, in a good mood, eventually I took a ticket, I was waiting, it showed up that I should go to window number 15, I came calmly, eventually they shouted why I came, explained that my number was displayed on the scoreboard, as a result, a boorish attitude, a spoiled mood, not a solution to my question.

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Александр

Level 3 Local Expert

A couple of years ago, I was glad to have the Donbass Post Office and was always happy to use their services to order goods on AliExpress or other foreign sites. But now it has been turned into some kind of quest, also with an additional payment at each "stop". In short, I strongly do not recommend it, it is better to look for other options before deciding to cooperate with the Donbass Post.

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ЮК ВиП офис

Level 7 Local Expert

For a very long time. A lot of people, few employees. With a certain skill and knowledge of the workload time, you can receive services with minimal waiting. There are no electronic services

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Светлана Ставинская

Level 5 Local Expert

That's how good everything would be, a beautiful building, the staff are trying, they worked even during the intensification of hostilities, but there are big questions for the leadership. Almost the entire city has switched to paying with a bank card and only at the Post Office do questions begin with cash and the search for change. Well, hello, dear leadership of the Donbass Post Office, in what century are you sitting and why don't you want to give up cash? It's terribly inconvenient.

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Сергей Анатольевич Воробьёв Юрист Донецк

Level 12 Local Expert

The work was adjusted, the commission for the payment of communal services reduced the queues, legal entities began to accept separately from individuals. Parcels and letters (receipt) were separated from the main hall. When they stop selling sprats, it will be like the post office.

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Эдуард Петров

Level 13 Local Expert

The golden standard of service quality in Donetsk. Gubenok E.I., a post office employee, took 55 minutes to receive four letters (coupon OP97 was issued at 15:43 and receipt at 16:35). Communication was built through the "lip". They demanded a power of attorney to send the letters, the additional information on the envelope was ruthlessly crossed out, they demanded a passport and refused to accept payment by card.

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Денис С.

Level 6 Local Expert

We processed the parcel very quickly and competently, good specialists, everything is clean and tidy

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/// /

Level 6 Local Expert

When sending the parcel, the girl said that they did not have an adhesive tape to attach the accompanying information to the parcel. She told me to go down to the passage next to it and buy it myself. This is a normal service.

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Влада

Level 7 Local Expert

The boorish attitude of the post office staff. I am writing for department 48 in Donetsk. You still need to look for such boors. There are 3 people at the workplaces, respectively, 3 windows should work, 1 is working. When asked to open at least 1 more window, they started shouting and saying that now they have another job. There is a huge queue, I waited 1.5 hours to send the parcel, they work very slowly. I have to go to the Russian Federation or receive parcels at another branch, where the attitude is normal.

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Владимир Долгушин

Level 3 Local Expert

They came to pick up the zipper, said they hadn't disassembled it yet, asked why the statute was displayed that it was ready for issue (the status was 1 day before arrival) the answer was unique. We don't care about the status of the zipper, don't come in 5 days.

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Илья Мозгоед

Level 10 Local Expert

Hello everyone This is our home post. The staff are well done, fully aware of their work, all in shape and polite. It's nice to talk to people like that. Near the entrance and inside the room, how many times have I received parcels and never seen garbage.

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Евгений

Level 7 Local Expert

This mail is straight from our past. The years around the 00s. All the pleasures: a lively queue; diligent, but very long registration of any service; lack of Wi-Fi (although it is promised on the door); absolute indifference of employees to customers; if lunch according to the schedule comes, according to the employee, earlier than it is possible to serve the client, lunch will start earlier. Of the advantages - all the same, although very slowly, but the services are provided; some of the work can be paid by card (but some - strictly in cash!); decoration of the hall during childhood. If you are here, keep in mind that what in the rest of Russia will take you fifteen minutes, here it may take an hour, two, three... Or you may not make it to closing time!

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Марина Чуйкова

Level 9 Local Expert

Everything seems to be fine, but we need a specialist who would tell us where to find the right service in the box. There is no one to turn to. And so quickly, without rudeness, not like in post offices.

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Igor

Level 4 Local Expert

The service is unhurried. But if you don't hurry anywhere, on the part of the staff, everything is fine, attentive and polite. The procedure is as follows: you came, received a coupon in the terminal, you wait for your number to be on the screen, you wait for the number to be invited to the window, then you go to the reception-issue window, present the document, make out.

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Екатерина Чуб

Level 5 Local Expert

The Central Post Office of Donbass, convenient location, can be reached by bus routes No. 2,10,17,37,77, tram No. 1. Provides all types of postal services. The staff work as quickly as possible, the hall is clean and has air conditioning.

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Денис Воробьев

Level 16 Local Expert

Everyone can scold the mail, but you also need to praise it!!! The main post office is open, and they also accept passport documents. There was even a courier in Donetsk! The best index search service on the site is much better than that of the Russian Post. Thanks to the post, the queues have been reduced recently. Minus- the electronic queue is not working, I hope it will be fixed soon.

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Владимир Сапронов

Level 4 Local Expert

The queue is huge. The staff is not working well. With 17 windows, only 3 work and are very slow. We waited in line for 2 hours and they closed.

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Леон Пирогов

Level 11 Local Expert

A beautiful old building, but absolutely terrible renovation inside. But not only that, this building was taken and closed with absolutely tasteless and terrible clapboard, which ruined a beautiful building in the very center of the city, thereby disfiguring the entire surrounding area.

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AlbI.

Level 12 Local Expert

Long queues, not all windows are working. I sent a registered letter within 6 hours!. I took a turn at 10 o'clock, the turn came and sent the letter at 16 o'clock!

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Алеся Плишкина

Level 7 Local Expert

excellent department. the only drawback is that there are often long queues, but mostly fast service

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Елена Гуляева

Level 5 Local Expert

I sent a parcel from Engels to Donetsk on December 19. On December 21, she was picked up from Rostov and on December 23, she already arrived at the place of delivery in Donetsk. I want to point out. that it is very fast.

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Кирилл Вячеславович

Level 8 Local Expert

The queues are such that it's scary even to go to this mail. Make an electronic queue and it will be great. And so the staff is polite, responsive

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Александр

Level 4 Local Expert

Filial hell on Earth! Tariffs are 80% higher than in Russia! They gut parcels when they are sent. Some kind of local monopoly... turned the post office into someone's "small business".

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Альбина Литарова

Level 8 Local Expert

Excellent post office.excellent staff. The queue for coupons, everything is fast and efficient

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Артем Иванов

Level 8 Local Expert

The service is terrible, I stood in line for 2 hours to receive the parcel. The most retarded structure in the country.

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Борис Никитин

Level 4 Local Expert

The service is at the highest level! The waiting time is minimal! The staff is friendly! Everything is clearly and on time delivered with parcels! A lot of things are available from the literature)

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Анна Нойманн

Level 7 Local Expert

There is no complaint against the staff, two very pleasant girls work in the department to which I belong, they will always answer and help, they work to the maximum of their capabilities, given that the department is small and there is only one operator, it is very rare to get into a long queue. At the central office, of course, it is more difficult, there really are not enough employees, and the queue may be delayed. In general, I can offer anyone dissatisfied with long queues to get a job with them, this will greatly help in solving the problem with the queue) I often send parcels, and if you carefully read the procedure for sending them, there are no questions, yes, this is not a quick process, but it is there, and it's already cool.

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Двнат Сабиров

Level 2 Local Expert

The situation at the post office is terrible. I came from Pokrovsk, and I almost got hurt on the way. They did not give out shoes at the post office, they showed disrespect to the veterans of their military. The staff was rude and cursed. It's a shame and unclear what's going on.

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А. Шведенко

Level 10 Local Expert

In a word, "Main Post Office"!)) convenient location. A large number of services provided. Until recently, it was very difficult because of the large number of people. Now, responsibilities and premises have been redistributed. It has become much more convenient

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ВАДИМ

Level 19 Local Expert

Awful. It was the first time I sent a package. Two and a half hours!!! There were 3 people in front (one receiving and two sending). There are three windows and huge queues under each one.

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Александр Руденко

Level 2 Local Expert

Very good staff, they meet customers halfway, no nerves, everything is calm, high-quality and professional.

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Святослав Филиппов

Level 4 Local Expert

With the whole range of services, from insurance to starter packages, they demanded a box to send the parcel, to which I reasonably offered to sell it to me, and it turns out that they do not have them. I had to go home and make an ordinary cardboard box on my own. It is a pity that they do not have the basic things that accompany postal services....

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Александр Федяков

Level 12 Local Expert

The large department is fast, the staff is polite, they will prompt you and help you

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Любовь Полевод

Level 5 Local Expert

Not the Main Post Office, but don't get it!!! All the departments are like departments, and these are just some kind of weirdos!!!! Normal OPS work on Saturday until 17:00 (for example, OPS 283045 and 283050) or even until 17:30 (for example, OPS 283052) and these weirdos refuse to serve at 15:30, such bastards!!! And they're still being rude!!! Especially the operator from window No. 17! She's screaming like crazy!!! And he doesn't want to serve!!! The OPS chief is often not in place! THE LAWLESSNESS is simply OUTRAGEOUS!!! This is not working with clients, but what the hell!!! And the cameraman is in the small hall!!! This one is also weird when issuing correspondence!!! On March 29, 2025, when handing over the letters to Polevod, A.V. did not unpin the notification of delivery of the registered letter! We have already written a complaint against this unfortunate employee, let him respond strictly as he should!!! So you have a huge disadvantage for this kind of work!! And I also want to add that for the third week now these dibbers have been refusing to sell the newspaper "Healthy Family" No. 4 for April 2025. And we would like to buy this newspaper... Please ask your superiors to pay attention to this in the end and take action!!!

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Галина Коновалова

Level 6 Local Expert

Hello!We sent a letter from the military on August 5th and still haven't received it!It's hanging in one place! Oh, that's terrible!

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Андрей Чалов

Level 6 Local Expert

There are no special complaints about the work of employees. People are working and there are not enough of them. Questions to the management. Who was prevented at the Main Post Office by the terminal where they took the ticket with the queue number? The whole world is switching to an electronic queue, and everything that simplifies life is alien to us ((Now everyone is standing in a regular queue, arguing and swearing. There is almost always only one window that works. As for the district offices, this is no longer a post office, some kind of MFC. You can buy everything from toilet paper to canned food, pay for communal services and get insurance, sign up for a passport, buy a starter communication package... As a result, people who came for postal services cannot receive them because it takes at least 15 minutes to get insurance for a car, and utility bills take at least 5-10. For comparison, it takes 3-5 minutes to receive or send a parcel.

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Кристинка Прокофьева

Level 9 Local Expert

I sent a message to Donetsk, I can't track it, because the website doesn't work, it's also impossible to get through, no one answers.

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Александр П.

Level 3 Local Expert

The electronic queue terminal was removed at the Main Post Office. Because of this, endless conflicts and confusion arise. I am especially sorry for those who rarely visit the post office. Instead of waiting for the operator to call, a person is forced to run around the room and find out which window he needs. The service speed is sooo slow. Even compared to the turtle capabilities of the Russian Post. Even the delivery of a parcel takes 5-10 minutes. And sending the simplest correspondence stretches for half an hour or longer. The administrator explains the queues by reducing staff, but how to explain the speed of service?

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Dave Malkovich

Level 7 Local Expert

Parcel delivery has become much faster than before!

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Сильвестр Сергеев

Level 12 Local Expert

Comrades who work at the post office, work better, otherwise come by 8 a.m. to send a letter, and go out at lunch!

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Andrei Andreev

Level 3 Local Expert

When you arrive at the post office, you are greeted by a consultant who tells you which window to go to, convenient electronic queuing, so there is no messy queue. There are also soft seats for the elderly, or if you need to sit down to watch something on the Internet since there is free wi-fi, in general everything is at a decent level.

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Айртон

Level 6 Local Expert

Previously, there were few operators and many visitors . It seems to be better now. Thanks to opc1, I made so many orders with Ali. Offer , set up automatic delivery of parcels . It will be convenient for customers

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Иван Морозов

Level 23 Local Expert

The mode of operation is strange. If a person wants to send a letter on Saturday, wait for Monday. What weekend? This is the mail

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jey

Level 11 Local Expert

I've been trying to send regular emails for three days!!! Queues, everything is slow! It will be faster through carrier pigeons!

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vika n.

Level 2 Local Expert

I regularly send parcels from the Main Post Office. On the 2nd and 3rd windows (sending and receiving parcels), the queue lasts up to two and a half hours.... Two weeks ago, I waited in line for two and a half hours before the branch closed.. as a result, the operator Zueva from the second window (one window was working) said that the working day was not over and she no longer serves. I approached the administrator (last name, it seems, Kovaleva), but she retorted with the phrase "well, why should I tie her (the operator) to the workplace.".... And also, I would like to see the electronic queue returned, there was more order in the queues with it.

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Gp Pochta Donbassa, Ops Doneck 1 - Glavpochtamt

200 reviews