Grand Hotel Abkhazia
1389 reviews
October 16
We rested from 6.09.24 to 16.09.24.I really liked the hotel, especially the views from all sides of nature, mountains, sea.On the 15th floor there is a dining room where you can have a sooo delicious meal and enjoy the beautiful views.The guys in the dining room are great, they work well together, they cook delicious.It's hard not to overeat))).Of course, there is a problem with elevators, but because they feed there, we walked to the dining room and to the sea (we lived on the 8th floor).Sometimes charging is not comforting.))The attitude of the locals is very friendly, we traveled all over the peninsula from Tsandripsh to Sukhum in a car that we rented.Of all the beaches, I liked only Gagra.The water is clean and warm.Because we went in October, we didn't catch any rotoviruses.In extreme heat, all the locals say that the rotovirus walks strongly.Everything is fine in September and October.
See original · Русский
4
3
September 19
We rested from 02.09.24 to 12.09.2024. The overall impression is a solid 4. Among the advantages is an excellent location, a relatively fresh hotel (restoration in 2019), the staff is generally good and knows their job. Of the disadvantages, 2 elevators cannot cope with the load, and this is a fact. The number of floors is high, and you have to wait for the elevator for 5-7 minutes, which is unacceptable; Wi-Fi clearly does not pull and is constantly cut off, at night and early in the morning it's fine, the rest of the time is completely different, which is nonsense nowadays; the food is slightly monotonous, but if you don't find fault much, then it's okay, you won't get bored for 7-10 days He'll be in time. And yet — there is no bar in the hotel on the 1st floor, the coffee is disgusting, and the cognac is pale (the cheapest 150 rubles / 50 gr.) — that's for sure! Most importantly, it all depends on your mood, if it is positive, then the rest will be normal!
See original · Русский
16
8
June 6
The hotel is located in the very center of the city of Gagra, all rooms have sea and mountain views, excellent and varied 3 meals a day in a large and spacious dining room, the staff is nimble and quickly clean up, the small heated pool is designed for adults and children.
The hotel has a very beautiful and well-maintained garden, with trees and a huge number of roses and other flowers, there is Parking, security, a children's center nearby, 50 meters from the sea from the wide and long Gagra embankment.
Cons of the hotel--- very slow and small elevators are clearly not designed for such a number of rooms in the hotel, the rooms are too small, everything is very compact, the pool is crowded with tourists at the height of the season.
See original · Русский
13
16
July 20
I went with my family to relax at this hotel.
Positive:
- the location of the hotel in the city center
- beautiful view of the sea and the city of Gagra
- the food is very tasty and varied
- on-site swimming pool
Minuses:
- the maids hack only as they want, as it was indicated, a change of bed linen every 4 days, as a result, I've been here for 5 days and no news.
- the elevator is very long for so many people that it is better to take a room no more than the 5th floor to climb on foot.
- room cleaning consists only in replacing soap soap and toilet paper.
P.S. I just found out that the bed linen is changed EVERY 7 DAYS.
Of course, I understand everything, but this is not the way it is done in Russia, even in a hostel they change many times more often. Shamefully.
Next time I will contact your neighbors via the hotel accommodation wire :)
See original · Русский
34
27
May 12
I went to the May holidays with friends, the hotel is clean and cozy, the staff is friendly and helpful, the food is good, there is enough for everyone, delicious juices and interesting dishes, the territory is very beautiful and pleasant, the pool is clean, there is enough space for everyone to sit next to on the sun beds.
Special thanks to a girl named Nila, in a word, a professional, charged with positive and friendly communication, thanks again so much for your work, we will definitely come again!!!🔟/🔟👍👍👍👍
See original · Русский
13
14
July 22
Everything you can expect in a foreign hotel is here:
great nature
and delicious homemade food,
And a good location next to the sea for 2 minutes
and a well-groomed area for relaxation , and children are entertained,
And they do sports
super
What really doesn't exist is the service...the cleaners are fighting with the guests))
there is no cleaning in the rooms and there
are no normal mattresses!!!
this is probably the most vivid impression.
Otherwise, Abkhazia is a country of the soul - we are in love! The disadvantages are erased during the stay. People in the country are honest...They are, you know, honest in the Soviet way. It's very endearing. The whole family was satisfied. My husband and I had a vacation and my daughter was 4.5 years old.
See original · Русский
21
15
July 15
A good hotel , all amenities , courteous staff , near the beach, were on tour.vouchers , very convenient , the company biblio-globus accompanied us on excursions , the only thing we did not know was that excursions from morning to evening , we immediately dialed and paid , it was very hard , we thought in the morning for an excursion , in the evening to the beach , as it is , everything is wonderful . We had a buffet in the dining room at the hotel, it was convenient, my head didn't hurt where to go to eat, the food was normal, we didn't pick up any roto virus.
See original · Русский
6
9
May 10
The hotel is good, on the first line. Large area, clean. The pool is nice. The breakfasts are excellent, everyone will find food to their taste!
But..... I took off a star for the attitude towards the guests at the reception. We checked into the room, but instead of two beds there was one double bed. We rested a little and went down to the reception, asked if we could be moved to a room with two beds, but the girl (light, with a square, I don't remember the name) answered quite sharply that we did not go down immediately and therefore nothing would be changed for us. Then, when it was time to check out, we came in advance (in the evening) and asked to extend our stay, if possible, in the same room, so as not to walk with suitcases, to which we were told to wait! After waiting for about 15 minutes, we came up again, the girl (the same one) She said, "Wait, I heard you!" The tone was irritated! It's unpleasant!
See original · Русский
21
18
August 3
We are currently staying at this hotel. I put 1 check-in only for the kitchen. The kitchen - well done! They're trying. Delicious, clean. Everything is very fast. Then there are only disadvantages. 1/ The main disadvantage is cleaning. It feels like Abkhazia doesn't know what it is at all. Be prepared for the fact that you will be drowning in mud! There are no bath towels at all! You will be given 1 towel for face and 1 towel for legs per person. And they won't change them for 7 days!!!!!!!!! According to the regulations, they are supposed to be changed on the 4th day. But no, we were unlucky. They said no . The carpet will not be vacuumed, to wash the bathroom and the floor on the balcony is generally out of the realm of fiction ... mission impossible! We had to buy towels! A whole set with a reserve, so as not to wipe both face and ass, sorry, with one towel for many many days. My husband couldn't stand it, made a scandal at the reception. Oh, the miracle! There were towels. Both towels and bed linen are terribly washed, yellow, and battered. The standard rooms are small, with 15 meters. Handles, doors - everything is broken. The toilet is yellow . It's disgusting! The water drains badly in the sink and shower. 2/ elevator. There are 2 of them . A constant queue. They can't handle the flow. Get ready for the fact that you will go down on foot, and climb up after standing in a huge queue. 3/ reception. Polite, but stupid girls. Requests for appointment are not transmitted. They don't have normal communication with anyone. Therefore, all your requests will not be resolved. An empty number. Just yell.... Then at least something is solved. 3/ swimming pool. Little. If you want to suffocate from chlorine fumes, then you are here. I do not recommend this hotel. All these pleasures for 252 thousand rubles. This is unthinkable!!! Now the most important thing . Sea. It's just a quiet horror!!!! One gasoline. Your children will swim in yellow gasoline by the shore!!!! This is such a sea! The filth is unbelievable! We have to rent a catamaran every day. We sail away on it and swim there in a relatively clean sea. At the risk of his life. Because crazy boats, boats, bananas, ATVs are chasing around. They drive over their heads! They don't care. They need to sell... they don't care about the rest. Safety 0. Every 5 minutes, some barkers from boats/boats/ships shout. My head is splitting. Sun beds/umbrellas are paid. There are only cheap tents with beer and chips at sea. Some kind of aperol from the field of fiction. The children visited the hospital on ivs 2 days later. They vomited further than they saw. It costs 2,300rubles per day +200rubles of medicine. The business is fine-tuned. Gagra is one continuous anthill and a dirty sea. How we regret that we came here!!!!! 🙈🙈🙈😨😨😨
See original · Русский
63
43
October 25
The rest was at the end of September. The velvet season in Abkhazia! What could be better?! The weather is excellent, the sea is warm, the nature is incomparable, the location of the hotel "Abkhazia" is almost near the sea.
But... everything else leaves much to be desired! A huge hotel, and the dining room is located on the top floor (!), two elevators at all - it's just a disaster! The queue near the elevators is huge - someone is going to the room, and someone needs to go up to the dining room! This is another test!
The buffet is completely unsanitary! Nothing is organized for the convenience of vacationers!
Room service is just a name! Towels do not change throughout the rest, there is dust in the rooms, dirt in the bathroom!
There are staff at the reception desk who are generally incompetent! He can't really answer any of the questions!
I strongly do not recommend it!
See original · Русский
6
October 5
I stayed at the hotel in September 2020. Then everything was at 5. There was special admiration from the canteen and all its employees. They cooked very tasty and communicated with people kindly.
I really want to go back to the hotel. And we will do it! Well, I started reading reviews. Practically nothing has changed in 4 years. The same claims apply to elevators and living conditions in the rooms. The rotovirus has not gone away, although we did not suffer from it.
And that's what I'm writing for. I just want to tell vacationers that it is very difficult to find the perfect place to relax, especially for those who are used to whining and finding fault with the little things. I've vacationed a lot in my 66 years. And everywhere and always there were disadvantages. Maybe you don't need to look for them on vacation? Well, we tuned in to rest and positive emotions, so we don't care about cleaning, a towel, a cramped room. We lived in the same conditions, but we didn't find fault with anything. The towel was washed and the floor was wiped, it takes 5 minutes. The main thing is that we came to the sea! And the sea in Abkhazia is incomparable. There are sun beds, the views are beautiful, the food is great. Is the hotel noisy? And where is it not noisy on vacation? People are resting. But the Embankment is very beautiful and fun. This year we had a rest where there is no embankment and cheerful cafes, it was very boring. Rotovirus? Tell me, where is he not? In Turkey and Egypt, they were very seriously ill with this virus, but in Abkhazia they did without it. They observed basic hygiene, did not swim in the pool, did not drink water from the sea. We drank a lot of cococola. Although they write that it is not useful, it apparently saves from rotovirus. I wish you all a good rest, optimism, peace and kindness.
See original · Русский
3
4
May 16
Thank you for the rest. You know, somehow everything is so sincere, the staff is friendly, you rarely meet in Sochi in hotels. The guards who will ask how you are resting and wish you a good day, at the reception everything is very friendly and in the dining room they will smile in response to the words thank you and thank you in return. We will definitely come back
And here's a tip for vacationers: don't be wild, but don't take out food with trays from the dining room, with three meals a day, where do some people drag this food!? and a wish: do not smoke on balconies, people are resting next to you and not everyone smokes and the smell pulls. It is necessary to introduce a fine and remove the ashtrays from the rooms
See original · Русский
19
12
July 23
Nice hotel by the sea. The economy room was very small, but with a beautiful view of the sea. There is a swimming pool. Beach. There is no separate smoking area on the beach and many people sit and smoke visitors from all sides, this is especially noticeable from those people who use sun loungers, while without a bracelet from the hotel. In the morning, it is problematic to find a chaise longue on the beach-almost everyone is already busy. The food is mainly preheated semi-finished products
See original · Русский
1
2
September 12
We stayed at this hotel in early August. Among the advantages: there is a large swimming pool with sun beds, an entertainment program for both children and adults throughout the day, next to the sea with sun beds from the hotel, the view from the hotel is stunning to the sea.
The most interesting thing, of course, are the disadvantages.
1. Some kind of problem with towels, they gave one for the legs and the second for the body, wipe your face with whatever you want, it turns out.
2. The most epic. We were POISONED by food at the hotel, first my mother-in-law and my father-in-law ate the liver, then my husband and I fell ill from meat. Putting all the puzzles together, it couldn't be from the sea. We haven't been swimming these days.
3. There is no mirror in the room, only in the toilet and that is very small.
We do not include the disadvantages that the elevator was always crowded, we walked mostly because you can't wait for it. Such a stream of people and 2 elevators, queues to them were constantly huge on the 1st floor. Are we going back to this hotel? Of course not. When 3 years ago, when we arrived in Abkhazia for the first time, we looked at this hotel with some admiration, as a result, when we already turned out for the second time and such surprises awaited us, we do not want to return.
See original · Русский
4
2
August 28
Positive: the sea is clean, the pool, prices in the store and on the market, there is no crowd and crush on the beach, the food is homemade, delicious from the USSR, the reception staff is polite, understanding. Cons: on the third day, every second family gets sick with rotovirus infections (be vigilant), but the ambulance arrives quickly. Next-dirty dishes in the dining room, terrible beds (in the comfort room) a place for a child - two mattresses are put on the floor, gray linen, blankets with blood stains from mosquitoes (but changed immediately as asked), the shower is terribly small, if you wash for a long time, then water can leak into the room, transfer from The biblio globe is just disgusting. We waited an hour from the airport to Sochi, we waited for about 40 minutes on the tour, and we didn't come to one of them at all. The elevators are small, but this is a hotel of the Soviet Union, we make a discount. In general, if you go for the sun and the sea, this is the right place. In order not to find fault, you need to go to newer hotels, there are many of them, on the same coastline. Good luck on your journey and keep an eye on your health
See original · Русский
4
2
June 19
I liked the hotel. It's not even bad for three stars. The rooms are clean, toiletries and towels are replenished on time, the hair dryer is working, air conditioning,TV,refrigerator too. The rooms overlooking the old Gagra are noisy until 23-30 from the neighboring restaurant on the shore. If you like it quieter, take rooms with a view of the pool. In the cold season, the pool is heated. Food, buffet. The choice is small, but you won't leave hungry. The only drawback is the elevators, there are two of them for guests, not enough for 13 floors with a full hotel. The beach is 50 meters away. There are a lot of sun beds. I would have come back here.
See original · Русский
3
7
October 23
We stayed at the hotel from 9.10. To 15.10. We took the junior suite, which offers views of the sea, mountains and neighboring hotels. Our room was on the 13th floor, everything in the room is standard, everything you need is there.(kettle, fridge, hair dryer)It is especially beautiful to watch the sunsets from the balcony and just admire the sea. They were very afraid of rotovirus, but, fortunately, they did not catch it. Someone is looking for the pros of a vacation, and someone is looking for the cons. The food in the dining room is varied. The fruits were plums, melons, tangerines, oranges, apples. There are a lot of people, despite October. I liked everything very much, the only thing is that elevators are really a problem. You go into the elevator and everyone is already angry there. I also didn't like that the sunbeds were occupied from 7 a.m. But we are optimists, we did not pay attention to the shortcomings, because we have been to many places and they are everywhere.
See original · Русский
August 2
Definitely five stars. A lot of impressions and positive emotions. Beauty, purity and grandeur, admiration. The administrators work quickly, smoothly, the check-in took place in five minutes, the rooms were next to each other, which we were very happy about. The balcony was generally impressive, I was delighted with the pool, the sea is nearby, the territory is beautiful, well-groomed, there is a place to sit, take beautiful photos for memory. The dining room is excellent, the food is delicious, there is a lot of it, i.e. there is enough for everyone, both those who came to the end of lunch and those who came to the beginning. All the dishes are signed, which is very important. The staff is smiling, ready to help you figure out if something is unclear. The music is pleasant. There is a large bathroom, there is an area to wash your hands before eating. If you want to know what Abkhazian hospitality is, then you definitely need to go to the Grand hotel Abkhazia. I really want to visit this hotel again.
See original · Русский
2
7
April 8
Отдыхаю прямо сейчас! Я очень часто путешествую, хочу сказать, что это отель супер, чистое белье, номера чистые, с хорошим ремонтом, панорамные окна🔥, персонал доброжелательный, бассейн шикарный, вода теплая, хлоркой не пахнет, ухоженная большая территория, с множеством скамеек, столиками, детской площадкой,завтраки хорошие, можно выбрать по вкусу! Моему 11 летнему сыну очень понравилось, хотя он тоже искушенный путешественник. Виды просто потрясающие.Экскурсии прямо из отеля! От души рекомендую, хотя когда читала отзывы, думала так себе, а оказалось на 👍🔥🔥🔥!!! До рынка мин 15 ходьбы, аквапарк сразу напротив, рядом аптеки, магазинчики, вообщем, все, что надо на отдыхе. 2 лифта кстати скоростные!
44
34
August 29
We flew in the period from 19.07-26.07.
This was the second vacation spent in Abkhazia, in Novaya Gagra. The territory of the hotel is very well landscaped (lots of plants, flowers, benches, playground, swings). It is a 3-minute walk to the sea, there are small retail outlets along the way to buy everything you need.
There were a lot of sun beds, there was enough space for everyone. The sea is very clean, the hotel has fences for swimming (which is a big plus, because no jet ski came close and did not interfere with the rest).The food at the hotel was good, fruit was provided for lunch and dinner. The hotel staff is very polite. You can find a taxi near the hotel and get to Staraya Gagra (500 rubles). Of the DISADVANTAGES of this hotel, of course, is the elevator. There are 2 elevators for guests to use. The elevator goes for a very long time, a queue gathers at the bottom, as a result, you can wait for it for about 10-15 minutes. We also watched as the elevator lights up with the "OVERLOADED" button and again we have to wait. After 3 or 4 days, we discovered a technological elevator (which is designed for staff). It turned out that we were not the only ones and other guests of this hotel also used it. There is an embankment next to the hotel, where people gathered almost every evening. You can sit by the sea, smoke a hookah and watch a movie, go to a restaurant or cafe, just take a walk, eat ice cream, ride a Ferris wheel.
See original · Русский
2
August 1
The hotel is clean, cozy, friendly staff, they respond quickly to any requests (at least to us, I don't know how the rest, if you come to rest in a good mood, then everything will be fine)the dining room is located separately from the hotel (buffet food system), which is just wonderful, there is no smell of food in the hotel, the staff in the dining room are like bees watching for cleanliness!,There are flaws in the rooms, but this is not critical, which is typical for a humid climate (we came to relax all day in the room),there is air conditioning,TV, refrigerator, safe (not in all rooms)Good security, there is always a lifeguard in the pool , the pool is warm!Next to the sea , the only point is that other people outside the hotel can relax on the sun beds , and no one tells them anything about it 🫣they come in the morning take the sun beds and leave 🥴
See original · Русский
3
July 2
Nice hotel. We had a rest at the end of May. The room was on the 9th floor. There are 2 elevators, of course it's not enough, I had to wait, but it's not critical. The room is spacious, TV, air conditioning, telephone, refrigerator. The iron is shared on the floor.The view is gorgeous on the sea. The staff is friendly and nice. The food is acceptable, not delicacies, but it is always delicious and clean in the dining room. View of the sea and the embankment. At that time, it was in the process of construction, but it does not interfere with rest) There is a swimming pool, many benches, tables, chairs in the garden, a playground and a million scarlet roses))) very beautiful. Wifi catches well, in the room and on the territory, sometimes even on the beach. There is a water park nearby, near the market and shops of various kinds. I will definitely check it again.
See original · Русский
1
5
June 11
We really liked everything at this hotel yesterday we just arrived, we were very lucky with the weather last week it was hot , the food was delicious , but not varied , the children were given popcorn and ice cream, for free every day from 15 to 18, there was also a snack bar there they gave lula ,fries ,burgers ,The pool is warm , the sea the cleanest nearby, the room has all the amenities we had a two-room standard, each room had a bathroom, there was access to the balcony from two rooms, two refrigerators, the room was cleaned every day.The only problem was there were only two elevators and one of them was constantly breaking down and we had to walk up and down from the 10th floor with small children , on the whole we were satisfied ✌️
See original · Русский
4
6
June 4
Nice hotel, clean and tidy .Daily room cleaning.Located on the Black Sea coast, it has its own beach with sun loungers and umbrellas, as well as a heated swimming pool.We took full board with meals .Everything was delicious and decent.The only drawback is 15 floors and only two elevators.I recommend
See original · Русский
4
6
May 16
Great hotel! The service is super! The food is not a restaurant, of course-at home, but the choice is great and everything is delicious! A menu for every taste! I liked the Shvets table! It is located right on the beach, you sit in a cafe and look at the sea! The view from the room is just great!!! You can see both the sea and the mountains!!! I recommend it to everyone!!!
See original · Русский
5
3
June 3
We had a rest with my husband from 05/16/24 to 05/24/24. When we arrived, it was quite cool and windy, although we were still lucky with the weather. because before that there were rains. The hotel is located near the sea, so the wind was felt during this period. The pool is shared by children and adults and very hot water, there are a lot of sun loungers. The room was on the 5th floor standard, Windows overlooking the pool and the sea. The hotel has 2 elevators, which are always overloaded (this is a minus of the hotel), can not cope with the flow of tourists, we went up and down the stairs. For food: the dining room has regular tables and chairs, the food is normal, no frills, but you will not stay hungry. Casserole for breakfast is generally my love... for breakfast: cheese, sausage, vegetables, porridge, pasta, sausages, casserole or eggs, pancakes, cottage cheese, sour cream, condensed milk, for lunch: cookies, something from baking, soups, pasta, potatoes, chicken, fish, zucchini/eggplant, olivier, vegetables, pickles, for dinner Questioner: more modestly. but there is also a lot to choose from.. chicken, side dishes, vegetables, pickles, salads, there were apples / peaches for fruits, by the way instant coffee is terrible))). The hotel is located in Novaya Gagra, we walked to Old Gagra once, walked for almost 1.5 hours at a slow pace, caught a minibus back, the cost per person is 25 rubles...I want to draw your attention to the fact that last year the embankment of the whole Gagra was very badly damaged by the storm, it is being restored, repairs are everywhere, dust is not very nice, the beaches were not equipped yet, but maybe the season will start and everything will be done. The hotel has a good lobby, not much Internet, I didn't take it in the room, but I took it on the floor near the elevator and at the reception. There is a bed in the room, the mattress is very soft, you just fall through, TV, air conditioner, dryer, balcony, towels, gel /shampoo, carpet on the floor. Cleaning was done every day, towels were changed after 4 days. There are many shops, almost near the market, not far from the store with the Pyaterochka sign, the prices there are humane, payment by card, but the cashier can punch one product 2 times, be careful. At prices in the shops wine Abkhazia from 270 to 650 rubles, my husband said cigarettes are cheap, water 1 liter from 40 to 100 rubles, cheese from 300 to 600 rubles, ice cream from 25 rubles and above, next to Pyaterochka there is a good dining room they took pastries to the airport, the prices are humane. The cafe's price tag is not low (I think it's cheaper in St. Petersburg), hookah from 1500 rubles, shish kebab from 400 rubles, beer from 150 rubles, we bought strawberries from 230 to 300 rubles. We have not tasted wine on the shelves, it is good in bottles in the store. There is a water park next to the hotel, when we were there it was not working yet, but keep in mind that there is a construction site nearby and all the dust gets into the pools and what I really didn't like, so it's everywhere the construction of hotels, the embankment, a lot of CIS citizens, the hotel will be sad for young people, it's not bad with children, it's suitable for people of age. For the young, there are many cafes with discos on the embankment, you can hear music from the Pearl cafe, there was an eternal full house, DJ abhaz is colorful, by the way, waitresses cheat there (keep in mind). the beach is pebble-stone, access to the sea is better in corals, there are a lot of sun beds / umbrellas from the hotel, the sea is clean, we saw a family of 4 dolphins. Conclusion: Gagra embankment is under repair, the racks are everywhere, the price tags for everything are not humanely inflated, the wine in bottles is not bad, the 4-star hotel does not hold up. I also wanted to write that we went to Gudauta, it's much cleaner there, although the price tags in the cafe are not low)
See original · Русский
11
2
May 31
Where to start. From the good - excellent nutrition. That's what the hotel is good at - it's about nutrition. How thoughtfully the menu is designed. Thank you very much to the chef. And the staff of the canteen works harmoniously. In general, the hotel staff is competent and polite. There are no complaints at all. Here's a huge minus in the hotel - it's renovation and furniture. Everything is very old. This red carpet is smelly. We were given a room. 9kv for everything. Entrance hall, bathroom, bed. My daughter and I are petite, but we were sooooo cramped. Everyone writes about mattresses - they are nothing. It's time to throw them away. And a shower stall. Everything is pouring by. It's kind of uncomfortable. The toilet, the cabin, the sink neither sit down nor stand up. Many people have written about rotavirus. He covered us on the second day. My daughter's body is rapidly dehydrating. We ate only in the dining room. There was no diving in the pool. This E. coli just permeated everything around. The medic at the hotel is good, she called us a taxi to the only hospital in Gagra. She works around the clock at this hotel. She is called to almost every room. Medicines from such a stream of patients quickly ran out. There's an IV in the hospital, an injection. 2 o'clock and home. While they were lying under the IV. More people have arrived. Some live in the private sector, some in other hotels. Everyone is equally ill, the same symptoms. Wild vomiting, diarrhea, fever, fever and weakness. I realized that this stick is contagious throughout Abkhazia. There are no sewage treatment plants. People swimming in the sea, which is clean in their opinion, do not even imagine in which sewage they rinse their mouths in order to improve their health. We didn't go to the beach or eat in cafes and eateries and still quickly picked up this evil spirits. We decided not to push our luck . I took the child back to Russia with us. He is being treated at home.There is no point in treating them when even bottled water has both a smell and a color that is not pleasant. Another unpleasant thing in the hotel is the karaoke bar on the side of the carousel. Don't even dream of getting enough sleep. They shout like that. It 's like you 're at the table with them . no closed doors or earplugs will help. Every evening, at least until one o'clock in the morning. Apparently, it will be trampled. Every evening from 8 o'clock. One way out is to be there every evening and shout along with those who like to have fun. The last highlight. The hotel's gardener is just a wizard - the roses are amazing. They put their hand on it. 2 days and goodbye Abkhazia. We will not come again. It is original and there is no owner there. Poor Abkhazia. So beautiful and warm. But yes, it is definitely in need of major repairs.
See original · Русский
18
4
April 7
A great hotel for a solid four. For Abkhazia, it's generally SUPER 👍I rented a junior suite..of course there are minor flaws, but...gorgeous sea views, pleasant staff, as well as nature and weather, smoothed out all the shortcomings. The food is a buffet, it would be possible to diversify, but in general it is fine. For lovers of gourmet dishes, there are many cafes and restaurants with excellent service. Also, the market is within walking distance.
I rested for the first time and was a little doubtful whether it was worth it or not?!..Because I've heard a lot of negative things...But I didn't regret it..🌴👍And those who write a lot of negativity...they probably judge by themselves😊 It's not for nothing that they say - "WHAT YOU RADIATE, YOU GET!!!"
See original · Русский
36
16
October 12
The hotel has cozy, clean rooms. Polite staff, attentive hotel guides. All requests are executed very quickly. The beach is 50 meters from the hotel, which is very convenient. Spoiling the impression is the dining room on the 15th floor and only two elevators, constantly waiting in line to leave.
See original · Русский
2
August 19
Excellent comfortable hotel, first line, beach with sun beds and umbrellas! The food is good, buffet style! The place is central, a hangout, many restaurants and cafes! Who likes a quiet holiday, maybe a little noisy, but fun! Of the minuses, small elevators, first of all, often have to climb on foot!
See original · Русский
3
August 11
Hello, we had a vacation with my husband at the end of June.
The room is standard, they asked for a lower room, they gave the 3rd floor.
I liked everything: the beach, the best: there are enough sun beds, the entrance is normal,.
I liked the full board meal: the next day a delicious casserole, cabbage pie, sausages to taste Soviet, delicious pastries. ,There are a lot of dishes for lunch, I fell in love with chicken stomachs, although I never wanted them before, I would like to say a huge Thank you to the kitchen staff for their work!!!.
There are comments on sleeping places: the mattresses are worthless...There were 11 days, during which time they never changed the towels..
In general, I liked the hotel, especially the food, the beach and the location😀👍
See original · Русский
3
2
May 25
We had a rest on May 12-15 with breakfast. Price =quality ratio! Convenient location, close to the sea. A pool with warm water. For breakfast, everyone will choose what to eat)
On the downside, many vacationers want to take the elevator, so it's easier to walk than wait for the elevator. For such a hotel, 2 elevators are sooo small.
See original · Русский
1
3
September 15
The hotel is wonderful. There is a swimming pool, a playground and a green recreation area where roses of different varieties bloom and tangerines grow. The rooms are different with snow-white linen, the cleaning is timely. The dining room is large and comfortable for a buffet. It 's very close to the sea . On the beach there are sun beds from the hotel and umbrellas. The rest was a success!
See original · Русский
2
August 19
The rooms are cozy, lived in economy and standard rooms. Unlike the housekeeper in the standard room, there is a kettle, 2 bedside tables and an additional stool with hangers for clothes, and both there and there are: TV, hair dryer, dryer, additional heater, mini fridge, wardrobe, table, 2 glasses, ottoman. The rooms are well serviced, they come and clean every day. Without key access to the room.
A soft bed!
The view from the balcony is awesome.
The food is delicious 3 times a day, buffet, lots of vegetables, fruits and everything else.
The staff is polite and kind. The dining room itself is very large and beautiful with sea views.
There is a swimming pool, a garden with benches and swings, a bar, a comfortable waiting area with sofas and armchairs, a large parking lot for cars with security in the courtyard.
See original · Русский
August 16
Good afternoon! I would like to leave a review about our stay at this hotel. We have been vacationing since July 20, 2024. I'll start with the pros. The hotel is located in the center of Novaya Gagra. The well-maintained territory of the hotel. The area is clean. There is a swimming pool. We didn't use it. The hotel is clean. The room was cleaned every day. There were 3 meals a day, buffet.
The sea is clean and warm.
Now about the cons.
- no beach towels ;
- mosquitoes fly everywhere (in the room, in the elevator, in the hallway). Mosquito repellents are also not provided, I had to buy (I couldn't sleep well the first night);
- two elevators are very slow, which are not designed for such a number of vacationers
- the tulle was torn in the room (when contacting the reception, they offered to apply for a replacement, they lived in the room for 10 days, but nothing has changed).
- half of the umbrellas on the beach were old and torn. The photo is not the worst version of an umbrella. After numerous complaints from vacationers, they were replaced.
I will not go to this hotel for a vacation anymore. This is my opinion. To rest there or not, everyone decides for himself.
See original · Русский
1
1
May 23
We rested from May 18 to May 23. The sea is cold, the pool is very, very warm. The food is great. The economy rooms are very small, but beautiful, panoramic Windows and wonderful views of the sea and mountains. The rooms are not cleaned, only garbage is brought in. During the week of stay, the bed linen was never changed, the towel was changed once. Everything else is great! I think we'll come back again.
See original · Русский
6
October 19
We had a rest in August 2024. Advantages of the hotel: 1. Gorgeous view from the window (sea on one side, mountains on the other). The panoramic window allows you to admire this landscape with awakening. 2. Proximity to the sea (the hotel is on the 1st coastline, ideal). 3 beautiful hotel grounds, a variety of roses. Well, that's all the pros, and the cons negate everything. The cleaning that didn't happen. Yes, the maid came every day, went with a vacuum cleaner, added soap, shampoo, gel, and that's it. Bed linen has never been changed (according to the rules of the hotel - 1 time in 10 days, so there is no court), towels were changed 1 time at my request (and so once every 4 days). When we checked in, there were not enough towels, there was garbage in the bathroom bucket - a lot of toilet paper. I concluded that they just didn't clean up in front of us. The curtains, which are always brushed, are also never washed. It was good that it was hot and we didn't need a blanket, it was stained yellow. The food is so-so, although varied. Fruits - apples, peaches - are always cut and dried. There were plums, figs - absolutely not juicy, not sweet and did not look very appetizing. But the watermelon was sweet, sugary, but rare. Tomatoes are plastic, like from the Pyaterochka supermarket. I couldn't add salt to the vegetables, but all because there were open salt shakers on the tables, from which salt could only be reached with my fingers. Rotavirus, of course, was caught, medicines did not help the child, they turned to the hotel nurse. Despite the insurance, 1.5 rubles were paid for the system. But she was only a temporary relief. After I gave the child Rehydration, he immediately put him on his feet. The elevators did not bother at first, they were understood to the 7th floor without problems, but after rotavirus, shortness of breath appeared, it became difficult to climb.I do not recommend the hotel, since such a vacation is not a vacation, 4 out of 7 days are lying down. The reason for rotavirus is bad, or rather no cleaning, washing dishes, tables, and perhaps something in the kitchen. I think it is necessary to close the hotel for a while for a good san. processing and further review the attitude towards cleaning.
See original · Русский
5
September 5
Everything looks good, the embankment is nearby, the rooms are normal (we lived in a suite), this is probably the end of all good things. The roads, as they were 19 years ago, remained a remnant of luxury from the Soviet Union, they are trying to do something, but very slowly. The local Schumachers have not learned how to ride culturally.There is no service, the staff will not help you with anything, the food is good, it is monotonous, the rooms are cleaned, for the sake of appearance, slippers that should be may not be given, bathrobes seem to be washed once before the start of the season, the elevator often does not work. Rotovirus can be picked up immediately when crossing the border, then cuddle with a stone friend for two days. As usual, there are not enough sun beds, there is so much chemistry in the pool that I do not recommend diving with my eyes open because they just burn out. Well, somehow, think for yourself whether it makes sense to go there. We have the same thing on the coast, but the attitude seems better to me.
See original · Русский
4
October 18
The beach is clean, there are sun loungers, the beach is rocky, it is more convenient to walk in slippers or special shoes. The entrance to the water is rocky, the water is purest, azure in color, even before the rain there is no dirt. I really liked the beach in Gagra. There is a very long coastline and a beautiful embankment, with very beautiful plants and palm trees, a lot of cafes, WiFi is distributed everywhere (if you ask, no one refused).
See original · Русский
September 3
The food does not please with variety, although I am probably biased. There are many dishes, but they are not all delicious Abkhazia, south. But the fruits are not ripe. We cook fish better than fry, fried potatoes half-cooked, sour cream, powdered milk. If an orange appears, it is crushed to a smoothie state.
Towels and bed linen are not changed until you yourself remember
The TV lives its own life, it wants to show, it wants not. I left a request at the reception every day, only on the fifth they deigned to come and check.
The beach is dirty, the boats approaching every fifteen minutes the stench of exhaust fumes negated the whole thrill of the sea breeze.
Umbrellas survived the Great Patriotic War and maybe the First World War.
The beer stall is spinning Hans then rap and all sorts of stuff that is difficult to call music. But in addition to this, some people with megaphones walk around and shout, and they always stop at the same place, and this place is always next to you.
The cafe at the hotel. A special review. Young people who do not have musical taste put a musical series to their taste., where there is no music as top, but if you listen closely and the lyrics of the songs, your ears wither. It is impossible to change the sound range or at least make it quieter.
Dishes can be waited for hours, a salad is made longer than a barbecue and salmon is baked even longer, they forget to change the appliances at all, but they do not forget to include a tip of 10 percent in the bill.
To be honest, I'm not completely sober, but I have no desire to go to Harry and the Abkhazia Hotel again, and I advise you not to.
Here, they put a big, big device on you, for your own money.
If you don't care how they treat you, then welcome to the Grand Hotel Abkhazia. P.S.
And the Abkhazians are cool.
I bow low to the older generation and my peers. I'm 55.
See original · Русский
7
2
August 16
The only advantage of this hotel is the location next to 2 pharmacies, when eating only in the dining room of the hotel, the whole family caught rotovirus, as a result, the whole week of rest turned into an attraction who will be the first to reach the toilet. Thank you for such a terrible vacation, Abkhazia is the worst country for a vacation, go to Crimea or Sochi, yes it is 10-15% more expensive there, but you will rest and not be on duty at the toilet.
We gave things to the laundry as a result, after 2 days at the eviction, wet things were returned to us with the words that their car was broken, things had to be almost forcibly knocked out from the staff. There is mold in the bathroom corners, huge queues for elevators, terrible staff, room cleaning includes only garbage removal and a new roll of toilet paper.
See original · Русский
3
2
November 8, 2023
We rested at the hotel in October 2023. We liked the hotel. It is located on the 1st coastline. Excellent location near a water park, children's attractions, a lot of cafes (for every taste). We had an economy room. The room is super small, we ate together, but it didn't stop us from resting. The room has everything you need for living: a bed, a wardrobe, a TV, a mini fridge, a clothes dryer and even had a heater. In the bathroom there were 2 sets of towels, shampoo, shower gel, hair dryer. But the most important thing is that the room has a large balcony with a gorgeous view of the sea. When booking, we only took breakfast. But in the cafe it was possible to pay for lunches and dinners when visiting, lunch cost 550 rubles. dinner 450 rubles. We liked the breakfasts, there were always 2 porridges, scrambled eggs, dumplings, vegetables, sausage, cheese, pancakes, pancakes, tea, coffee, etc. We were at lunch several times. The dinners are also quite good. 2 types of soup, salads, vegetables, several side dishes, fish, meat, chicken. The hotel has a small swimming pool with warm water and a beautiful territory. If we are still going to rest in Gagra, then we will definitely consider this hotel for our rest.
See original · Русский
27
7
August 8
Without thinking, I give the hotel 5 stars. We are resting with my husband now. Of course, there are disadvantages. But. How can such a huge farm be covered without nuances?)
We rest for a week and were confused by only two things - queues for the elevator (you can wait 10-15 minutes, people quarrel, get tired, someone walks). I think you just need to accept this moment right away, be philosophical and not spoil your vacation. And secondly, if the windows on the Sokol hotel are open, the music is booming until 00.00 in the Pearl cafe .It's really very loud. You can take earplugs or go to bed later)
Otherwise, many thanks to all the staff!!!
The territory is clean, 28 varieties of roses grown by the gardener, they are simply magnificent,
There are places to relax. the administrators, the staff of the canteen are all smiling and very friendly! The animator girl is smart, charges children and adults with her positivity!
Luxury food, you can feed both a child and an adult. My digestion has never reacted badly.
You can write a lot, but it's better to come and see.
I wish prosperity to the hotel, strength to the staff in the season, and politeness to tourists!
I will add to the whims- the hotel has a three-star rating, this is the rare case when the star rating is most likely underestimated.
I will add a few words about rotovirus. He lives in any water in Abkhazia , if it is not boiled . Everywhere. In the sea, in the pool, and wherever sick people touched anything with their hands.
Therefore, we collect the right first-aid kit before traveling and take precautions.
The hotel is not to blame for such a terrible weather situation.
See original · Русский
1
3
July 8
A great stay at this hotel. Plus, your own beach is within walking distance. Beautiful view of the sea and mountains from the room. And buffet meals. Everything is very decent. The locals are very nice and friendly people!
See original · Русский
5
November 2
We have been staying at this hotel since 10/30.24 . Still here. The hotel is not bad. Food is more or less-there is meat, good soups, porridges, cottage cheese for breakfast.Vegetables, pastries are very modest.From fruits, tangerines, sliced apples, not very ripe persimmons. Also, not everyone has enough fruit, we went to lunch half an hour before the end, but there are no fruits anymore (((Sadness. Another big disadvantage of the hotel is the elevators!!!! They either don't work, or there's a queue, in general, we train our legs to eat, since the dining room is on the 15th floor! The pool is warm, there are a lot of people, since few people swim at the sea anymore. The pool is open from 9.00-19.00, which is also not very convenient.The sea, shops, market, pharmacies are all nearby. There is a construction site next to the hotel, but it didn't bother us much.On day 3, the child has rotavirus (vomiting, fever 38.4, headache)- before that, I was nowhere on vacation (((.For the first time in Abkhazia, we will come back, but not to this hotel!!!!
See original · Русский
May 30
Pros: The location of the hotel is good, close to the sea. The view from the balconies is very beautiful. There is a private garden and a heated swimming pool. There are sun beds and umbrellas on the beach. The food is simple, delicious without frills.
Cons: queue for the elevator.
See original · Русский
1
2
August 25
I really liked the hotel, 5 minutes to the sea, silence at night, which was very important to me, cleaning every day, the staff is polite, special thanks to the canteen staff, everything is always delicious, fresh, just super, well done, the only thing I didn't like was washing things, one thing is 100 rubles, and they erase from 5 things, well, of course I'm already finding fault, I recommend to rest in this hotel 100 percent!
See original · Русский
1
June 2
Vacation in Abkhazia is a miracle!!! People are very friendly! The transfer is not included in the tour, you can order an Elite tour +7940 9923777 group costs 700 rubles from the airport to the hotel, per person, 5 people are included in the car. And back in a day, go to the reception and order a transfer, a day in advance! The room is not big, but the balcony is large and opens to the eye - the beauty is the sea, the mountains and the Ferris wheel! The sunsets are fabulous! There is a hairdryer, 3 towels per person, a wardrobe with hangers, a dryer, a heater, a refrigerator, a kettle (if there is no kettle in the room, you can ask at the reception), a bathrobe can be rented at the reception for 500 rubles. Breakfast, lunch and dinner buffet, sooo delicious! Porridges, soups, salads, vegetables, fruits, sausages, cheese, dumplings, pancakes, aspic pies, biscuits (cake), lots of juices, tea, coffee! When you eat in a cafe, you can admire the sea! The market is 10 minutes from the hotel, not far from the Dolphinarium! Payment in rubles, if there is no cash, then they give WiFi, and you pay by transfer, next to a mini market, you paid with a MIR card.
See original · Русский
4
2
July 2
The hotel is lovely. Safety at height. Delicious breakfasts, close to the sea😻 It's great to relax with children. But I was without children-and it's a thrill and relaxation. It's great that the hotel has been restored. Near the water park and construction site😁
See original · Русский
3
October 1
Good location, nearby there is a place to spend time with children, a small water park, a children's center, attractions, a market nearby. The hotel itself has terrible unsanitary conditions, black mold in the shower, rooms are rarely cleaned. There is a special problem with elevators, there are only 2 of them and you often have to wait in line for 10 minutes. And to go up to the 15th floor to the restaurant on foot, somehow I don't want to. When we lived there in September 2024, one of the elevators was constantly breaking down. My husband even got stuck once, it was lucky that not for long. The staff is generally unresponsive. I would not recommend staying at this hotel.
See original · Русский
1