Grand Hotel Sukhum
102 reviews
March 13
We had a rest with the whole family for the New Year holidays!A very nice hotel, decorated in a modern style. At very affordable prices, the rooms pleasantly surprise and amaze with their style and appearance. They have almost everything. The restaurant on the sixth floor, where buffet breakfasts are held, offers visitors a huge selection of dishes and drinks — and everything is delicious and only "from the heat, from the heat"! The staff is incredibly polite, friendly and helpful. The bed linen is of high quality, the mattresses and the blanket are very comfortable (it was very important for us!The impressions from the stay are the best! I will recommend this chic and cozy hotel to my friends. Thanks!!!
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July 14, 2024
A magnificent European-class hotel! We had a rest from June 28 to July 10, 2024. We were delighted and very glad that we chose this hotel! We recommend it to everyone and will definitely be happy to come back again. The architecture and aesthetics of the hotel will give you a pleasant feeling for the entire holiday period! A hotel with a high level of service. Indeed, one of the best hotels, although in my opinion it is the best! Friendly and responsible staff. Thanks to the work of which your vacation will be as comfortable as possible! We would like to note the work of the hotel administrators, who will always help and answer all questions. They will help with the organization of excursions (the hotel cooperates with the Mayak - T company), call a taxi, tell you how and where to go, where and what is better to buy. Especially, we would like to mention the administrator Irina, who is also an excellent guide. Irina and I went on 2 excursions and just got a lot of positive emotions. Irina is not only an administrator, a guide, but also just a wonderful person. We would like to thank Irina once again for her love of work, kindness, openness and responsibility. You can always contact her and she will always help you with everything! The hotel has a great location. Near the embankment, cafes, restaurants, 5 minutes from the beach. Everything is nearby, which is very convenient. The hotel has a clean swimming pool. Breakfast is served on the 6th floor of the hotel, an open space with stunning views and a panorama. Just a special aesthetic. The rooms are clean and comfortable, and cleaning is done daily. The rooms have everything you need, including bathrobes and slippers. Very comfortable beds, we slept like babies) Clean linen of good quality. The wi-fi works perfectly. TV with a selection of applications and cinemas, tea set, refrigerator, hair dryer, tea accessories. Opposite the Leon restaurant, where you can eat very tasty, we recommend it! The hotel is very quiet and has a pleasant atmosphere conducive to relaxation. A great place to relax! We received positive emotions, vivid impressions and enjoyed our vacation in Sukhum! We will be waiting for a new meeting!
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1
August 17, 2024
I'll start with a good one)the hotel is new, conveniently located, close to the waterfront. The rooms are large, the beds/pillows are comfortable, there is a kettle, cups, tea, glasses in the room. There is a swimming pool, small but clean. That's it. The hotel is not cheap, 4 stars! Towels- 2 per person, water in the room (in bottles) 1 time upon check-in, not a single chair in the room (the first time I see this) there are frosted glass doors in the bathroom, and inside there is a blue lamp that cannot be turned off!!! I.e. you sleep with blue light. Breakfast is very poor, cottage cheese and yoghurts standing in the sun, chechil cheese and cookies? But, in principle, you can have breakfast with a beautiful view of the sea) But all this could have been accepted if not for the stunning attitude of the staff!!! A huge heavy umbrella by the pool was torn off, and by some miracle it did not touch my colleagues. The "signor", sitting at the reception desk, came up and instead of apologizing, began to explain-why did you open the umbrella (although it was already open, no one touched it), we are not responsible for the wind, why do you even need an umbrella?to my polite address- how is it, guys, you have such a pleasant the hotel, and this attitude towards customers?? The answer is "signora" - we don't need good reviews, we're fine as it is. A curtain... Honestly, I've been to much more budget hotels in Sukhum (this is the 4th time I've been here for work), but this is the first time I've seen such staff. I remind you- this is 4 stars, the price is not small...
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4
2
October 28, 2024
We rested during the period 20-26.07.24
Plus: quite decent rooms, although even visually it is visible that they are much smaller than the declared area. Clean bed linen, towels and bathrobes. A serviceable air conditioner.
Minuses:
1. There is no toilet room in the reception area and the pool, this is the first time we have encountered this. To visit the restroom, you need to take the elevator from the pool to your room. Also, upon arrival, when the room was not ready yet, it caused inconvenience.
2. Parking is declared, but entry to it is not provided, unless the car can overcome a high curb. But even if he overcomes it, he will not be able to leave at the moment when he needs to, because the gates of the "parking lot" will be filled with other cars.
3. There were no breakfasts, although we deliberately chose the hotel so that we could eat in the morning and go on an excursion. Breakfast is sent to the dining room, a 10-minute walk along the dusty road over the bridge. The receptionist at the hotel gave a lecture that the "new dining room of the USSR" is not a dining room, but a five-star restaurant - it's funny and sad at the same time. The dining room is a real one, where you stand in line with a tray in your hands and where poorly heated semi-finished products are served. But it's not even the quality of this dining room, but the fact that if we were planning to have breakfast in such establishments, we would rent a room in the private sector, and not book a 4* hotel with a rooftop restaurant. And yes, in this dining room you could choose food for 300 rubles per person and pay extra for the rest. It will not be possible to understand how much a particular dish costs, since there is no price list, the cashier thinks as he wants, they do not give checks. We went to this dining room once. The hotel administration refunded us the money for the remaining days for breakfast at the rate of 300 rubles per 1 person. For information, in the nearby cafe Leon, a set breakfast costs 500 rubles without a drink. Why Grand Sukhum does not cook breakfast is confused in the testimony, then allegedly the Turks failed and did not supply the equipment, then the cook escaped according to another version. It is strange that these legends are composed and broadcast to the guests by quite adult people. To avoid conflicts, it is enough to inform guests before arrival that the kitchen will not work and, if the guests are not satisfied, refund the money for accommodation so that people can choose another accommodation facility where they will rest as planned, and not as the Grand Sukhum Hotel administration sees their rest.
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2
September 22, 2024
A healthy hotel, clean, beautiful, the staff is very polite and kind.
My husband and I really liked it
There is one disadvantage: the dining room is not in the hotel itself, we went to the Soviet dining room and ate there.
It would be great if we ate at the hotel without leaving it
I put 5 stars , I don't even want to clean up because of the dining room, because we really liked this hotel, we are delighted, and in general we are delighted with Abkhazia and Sukhum 👍🏻👍🏻👍🏻
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1
September 17, 2024
I really liked the hotel. Clean, beautiful, quiet. The cleaning is good. One of the disadvantages is the lack of breakfasts, but the money was refunded for them. Of course, it would be more convenient to have breakfast at the hotel with a child. But we found a way out- opposite Leon- porridge 100 rubles, omelet, shakshuka, etc. 200 rubles. And personally, I didn't have enough chairs in the room to hang things, sit, feed the baby. There would also be a pool bar so that you could at least drink water. And so everything is fine! See you soon ❤
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1
July 11, 2024
We stayed at the hotel with a child from June 26 to July 5. The hotel is nice, clean, the rooms are excellent, stylish, new, beautiful. Huge shower room with toilet. The linen is changed every three days, the room is cleaned every day. The room has a safe, a balcony. The pool is cozy, clean, the water is warm. The owner of the hotel, though demanding, always meets you halfway. He gave us an excursion to hydrogen sulfide springs, for which I thank you very much. The hotel is in the city center, next to the embankment, where everyone walks. There is an ATM at the hotel. If you withdraw more than 3 thousand, then the commission is not charged, if less, then the commission is 150 rubles. regardless of the amount of withdrawal. The hotel staff is friendly. Everywhere in the city, you can make payments by transfer from your phone to a card, or through a terminal with Russian cards. Leon restaurant is across the street from the hotel. Have breakfast for three 1100 rubles. Dinner 2400 with beer - everything is delicious and satisfying, the portions are large. Also nearby is the dining room "New dining room", where it is cheaper to have lunch 1400 rubles (first, second and beer) for three and it is also delicious as for a dining room. We went swimming to Mocha beach - two stops from the hotel by minibus, bus (7 minutes drive), travel 15-30 rubles per person. There is a sandy and pebble beach. The beach is large, there are not many people, there are always free sun beds, but they are paid - 500 rubles. for 2 sun loungers with an umbrella for the whole day. There are bars on the beach, Wi-Fi. The water temperature was 26gr. I tried different beers, the best one is Sukhumi (150 rubles for 0.5, 80 rubles in the store). The price of fruits, oddly enough, as we have in Yekaterinburg - cherries 350 rubles / kg, this is a minus. The city itself is completely deserted (unlike Sochi, for example), except for the embankment, arboretum, beach, there is nowhere to go. But there are a lot of excursions. But good excursions cost from 4 to 8 thousand for three people.
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March 16, 2024
We stayed at the hotel from March 8 to March 16, 2024. The Grand hotel left an exceptionally pleasant impression, the external infrastructure, a relatively new interior and a very pleasant, polite staff, where every guest will be welcome and ready to help solve any issue at a high level!
About the advantages:
1. We were very lucky with the helpful staff of the hotel. The receptionist Irina answered any questions we had (for example, where is it better to go for a walk, where to buy the necessary goods), solved any problems (there were no chairs in our room, kitchen appliances - a knife and forks to have a snack in the room). We also went on two amazing individual excursions with her: to Chernihiv, to the springs, to the Ritsa and to Gagra (Irina is not only an administrator, but also a wonderful guide who will tell you about the history and beauty of Abkhazia). We do not stop thanking her for her human attitude, help and hospitality!!!
2. The hotel itself cooperates with the company "Mayak-T", which provides a number of places to visit as part of a group.
3. I would also like to mention the work of the Flock administrator, who helped us with the heater (it was very humid and cold in the room on the first night of arrival).
4. It takes about 5 minutes to walk to the sea, there are many places nearby (restaurants and cafes) where you can have a snack and a drink, there is also a bus stop and a beautiful promenade, a botanical garden and a monkey nursery. You can also climb Sukhumi Mountain to admire the beautiful views of Sukhum from a bird's-eye view.
5. Very nice view from the hotel, new room, clean bed linen, towels that were changed regularly. The maids work here with a bang.
6. The room itself has everything you need: a large TV with a huge selection of online cinemas for watching movies and TV series, Wi-Fi, refrigerator, cabinets and safe, stationary hair dryer, spacious beds, pillows on which you sleep like a baby after walks and excursions. There is also a tea station including a kettle, cups, spoons, tea/coffee, sugar. There are wine glasses and a corkscrew.
7. There is an ATM at the bottom near the reception where you can withdraw cash (without commission over 3000 rubles. - using the Tinkoff card).
Cons:
1. We had breakfast included, which were not provided to us. Apparently, this fact is due to the fact that we got into the off-season and no one organizes the kitchen for a couple of vacationers. The money for breakfast was returned to us, we had breakfast at the nearby Leon hotel-restaurant opposite (where they serve very tasty and hearty food from 8:30 to 11:30, we recommend it).
2. Unfortunately, the pool was not working, so we could not enjoy swimming. In the future, we hope that it will be heated and it will be possible to swim at any time of the year.
3. The lack of electricity and hot water in the period from about 13:00 to 15:00 was a little sad (in the off-season, such outages are on a permanent basis throughout Abkhazia). Moreover, in some other hotels, this problem with disconnection is solved by the presence of a generator.
4. One door in the bathroom was missing, so when we washed, we were always afraid that water would spill on the floor.
We wish prosperity and hope that in the future there will be as few shortcomings as possible. Thank you so much to all the administrative and management staff for our wonderful stay!!! We will definitely come back to enjoy this atmosphere of kindness and hospitality again!!!
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4
2
August 29, 2024
The impression is twofold. On the one hand, the room is clean, there is everything you need, from and to (hairdryer, slippers, towels, bathrobes, TV, kettle, caring hosts even left a choice of black and green tea, safe.) But my daughter and I were placed in the 2nd building, there is an almost vertical staircase with high steps, which is not very convenient. There is a live ironing board in the lobby, and only one room key. And my daughter and I had different plans for the evening, we had to arrange how we would get to the room, who would have the key. But, I can't give less than 4 stars because of the restaurant in the hotel. They are divinely fed there, very very tasty. You should definitely have lunch or dinner there. Or both))) Very competitively able prices, wide selection, and ah.... How delicious
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August 31, 2024
Good afternoon! We stayed at this hotel from August 15 to 27, 2024. The renovation, the furniture of the hotel are all excellent, the photos correspond to reality, but that's it. The hotel's policy is not aimed at attracting customers. What didn't you like:
1 There is a dining room , but ordinary guests are not fed in it, unless some guests arrive . During the 12 days of our stay , we were fed in the hotel dining room only three times , and then only when the choir arrived with a performance from Moscow . This hotel has an agreement with the city that all performing groups, artists or ensembles live with them - This information is from the words of the hotel manager. The rest of the days we were invited to go to the dining
room, which is a seven-minute walk away, on the next street. For our family, these morning walks were not convenient. For this reason, we had breakfast in the room, having purchased breakfast the day before.
2 Smoking on the balcony, hanging things to dry was prohibited. Although the room was purchased with a balcony for these purposes. I think this point should be reflected on the website, or indicate that the hotel is not for people with this habit. In another case, make smoking areas on each floor, and not behind the hotel garden near the river.
3 We certainly did not live in bungaly , located near the pool of this hotel , but the guests who stayed there all complained of stuffiness and mosquitoes.
Of course, you can choose, the gloss of the hotel is fascinating, but that's it, our company decided for itself that we will not come to this hotel anymore.
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2
November 19, 2024
A beautiful hotel with a good renovation. And that's probably the end of the advantages. There is not a single chair in the room, it is forbidden to dry things on the balcony after bathing, where to dry it is unclear. We approached the administrator several times about this, but the appeals were ignored. For breakfast, I had to walk almost a kilometer to some kind of dining room, which is also very inconvenient. The pool is small and cold. There is a green backlight in the bathroom, which cannot be turned off at all. Not a very convenient place to spend your vacation
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1
September 19, 2024
We visited this hotel last year, and I liked everything so much that we went to the same hotel
in this one..Alas, it was a big mistake..never go back to the past places..Firstly, upon arrival, we were immediately told that we were not welcome here and in general we drive here on the cheap..Well, for someone it may be cheap, 130t.for two, and I'd rather fly to another place.. In general, the attitude towards visitors deteriorated, all requests were ignored, literally everything had to be achieved-the required safe, chairs..The mattresses were changed over the year, they became so soft, plus 2 toppers!!It's the same with pillows.You literally fall into a swamp, it's impossible to sleep.After suffering for 2 days, I just slept on a rubber inflatable pillow.. Is it really so difficult to provide not only for those who like to sleep softly, but also with spinal problems?!When I asked for another pillow in another hotel in N.Athos, it was brought to me in 10 minutes!The room was different, although I seemed to choose the same one..It was 5m less, but it was very noticeable.. Strange..and in other hotels, if you come for the second time, they give you some bonuses..But, apparently, not in Abkhazia..Oh, and the backlight, which did not turn off!In the shower, for some reason, it burned at night..It felt like you were in a morgue..Well, the cherry on the cake.Breakfast! Which was included in the price, took place on the roof, from where there was a stunning view of Sukhum.So, upon arrival, it turned out that the cook had disappeared there, and breakfast was moved to a cafe located 0.5 km from our hotel!In the morning, in the heat, stomp up to him and then pay extra for taking the extra..And as it turned out, anything could be superfluous, since they thought it was original, they did not give checks, and everything was exclusively in favor of the cafe.In general, the breakfasts were also paid..Well, in general, the hotel, which positioned itself as respectable and only for adults, has become even more with children screaming in the pool and adults drinking there..Well, maybe someone likes it, but I'll find a nicer one.
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2
August 8, 2024
As the hotel is not bad, good rooms have a swimming pool, service for 3 about breakfast they are included in the price of the day, but there is a nuance if there are few residents in the hotel, they will not cook breakfast, they will send you to the other two coffees, but they are far away and open one from 9:00 the other 9:30, so I advise you to take money for breakfast. they themselves offer such an artel, the beach is not far away, but it is bad, the river went out nearby, so the sea is dirty, we went to marnero beach by taxi 250r there is better water and the beach is fully equipped with everything sun beds with umbrellas 500r a day there is a bar on the beach, a cafe is not bad, in general, I will no longer go to Sukhum purely because of the sea it is there dirty .
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2
July 25, 2024
We stayed at the hotel from June to July 2024, we really liked the hotel.
The staff is friendly and helpful.
The rooms are clean, cozy, and spacious. Everything worked, nothing broke.
It's really cool that there is a swimming pool.
And the observation deck and the views on the top floor are just a delight.
I want to come again
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August 10, 2023
I liked the hotel. The staff is polite and friendly. The rooms are comfortable and clean. The pool is clean and well maintained. There is a large selection of dishes for breakfast, I haven't had enough for 10 days. There were comments - a day before the check-in, they changed the room with a full-fledged balcony to a room with three French balconies. It was frustrating. When moving in, there was no remote control of the condenser, they searched for several hours, and it was hard outside at +37 ° C. Bottled drinking water is not left in the room every day (although it may not be necessary - I did not find out).
The beach is 400 - 700 meters away. Shops and cafes are within walking distance. There is an embankment nearby.
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2
1
August 21, 2024
It was the biggest mistake to book this supposedly one of the best Sukhumi hotels in the whole trip.
The hotel has no parking, the hotel has no view from any side and nowhere, you can look at the trash, you can look at the neighboring hotel or the old five-story building. The hotel does not have a safe, there is no hot water in the shower and the hatch in the bathroom falls out. The bathroom also lacks a shower door.In addition, upon arrival at the hotel at the reception, a very unpleasant man, it seemed to me that I owed him something, considering you to be the scum of society, he communicates with you extremely impolitely. I ordered a room with a double bed, going into the room I saw two and a half double beds, going down to the reception, I said that the room was not the same, they told me well, move the beds and it will be easy for you to have a double bed. And in general, we increased the room category for you just like that (we gave you a room for 3 sq m more).This was not all the adventures: the room was terribly dirty: the hair was in the bathroom, on the washed cups, there was dirt on the floor, the carpet was stained. The bed linen is all dirty, stained black and yellow. We were especially pleased with the rules, which indicate not to wipe cosmetics with towels and foundation, apparently they wiped their faces on the bed.
All of the above reviews, in my opinion, are just far-fetched. I just stopped by, I don't know, it's scary what awaits next when staying ((
Torn bathrobes and dirty sunbeds(
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2
2
September 19, 2023
We were on vacation in September 2023
I really liked the hotel, it is 4 stars, but in fact you can safely put 5 !!! 💥
Beautiful modern design of the hotel, with a twist, a swimming pool with crystal clear water!!!
A variety of breakfasts with a local Abkhazian bias , cooked with love , delicious coffee 💥
A chic room, comfortable and comfortable, attentive, polite and helpful staff! 💥
Good location, great view from the balcony!
Thank you for your hospitality!!!, we will definitely come again and recommend it to our friends!!! 💥
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4
July 18, 2024
We had a family vacation (5 people: 2 adults, 3 children) 09.07.2024 - 07/16/2024.
The impression of the hotel was spoiled by the "cottage" in which we were able to be accommodated. We "couldn't fit into the rooms in the main building."
Unfortunately, we could not evaluate the restaurant, as it was not ready "due to lack" of equipment during our stay, we had to go to the hotel opposite ("Leon"), their restaurant is very decent, I recommend it.
We travel by our own car, so having our own private parking was very convenient. Unfortunately, local residents often parked their cars right in front of the gate, preventing free passage.
The street itself is densely parked by locals, it is difficult to leave. Sidewalks are completely blocked in places by cafes and restaurants, construction sites, and you have to go out onto the roadway.
Check-in to the hotel is very fast. The staff is friendly, responsive, and solves problems quickly.
About the "houses" by the pool (lived in No. 8):
Positive: convenient location, right in front of the pool, its own "veranda".
Negative: well, very tired furniture, very tired plumbing, sagging bathroom door (because of this, it does not close). All the walls are in the cracks between the boards, the street is glowing. On the second floor there is a window without glass. Behind the houses there is a wasteland overgrown with weeds. Local mosquitoes from the wasteland enjoyed using it at night, they ate it. The air conditioner hung up repeatedly (also very tired), I had to ask for help every time so that it would be overloaded.
Daily room cleaning, there is a change of towels.
The pool is clean, not heated, sometimes it's cool to go in, but it's a matter of taste.
Thanks!
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3
January 11, 2024
It is a good hotel for Abkhazia. The rooms are pleasant and fresh. For breakfast, the Swede is passable, plus a beautiful view of Sukhum opens from the roof, aesthetics is also important when eating:-) About the pool, let's say it's there, it's clean. The location of the hotel is gorgeous, everything is close, everything is convenient, there is an evening promenade to the center along the embankment, and normal cafes, and private beaches. Good luck to the hotel! Haters - Boarding house in Gagra!
See original · Русский
5
1
August 31, 2024
The hotel is aesthetically beautiful, but if the hotel positions itself as a 4-star, then you need to match it! The main disadvantage is the lack of breakfast in the hotel itself, which is not mentioned when booking this hotel, we were offered to go to the dining room 15 minutes on foot with a one-year-old child, the dining room so that you understand the cheapest and called the USSR, why such disrespect for the guests why couldn't you choose a cafe that corresponds to their concept?! The answer is greed and treating your guests like pigs! In response to the refusal to eat in the dining room, we were offered a refund of 300 rubles for an adult and 150 rubles for two children, i.e. for such an amount they consider it possible to eat! I would like to change the manager, he behaves very ugly, in this situation, this gentleman threatened to evict us, since we do not agree with the refund amount! Conflicts are not being resolved, but only getting worse!
There are still disadvantages.
The conclusion is that the hotel does not value its guests! I hope this review will help someone.
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4
August 9, 2023
Indeed, a magnificent hotel with a very high level of service. Impeccable administrative staff, very attentive, taking into account the slightest wishes of customers. The magnificent design of the European level. Excellent, varied breakfasts for every taste, excellent multi-level swimming pool, large, spacious rooms. The location of the hotel is very good. Really, the hotel is of a very high level, which you want to return to. Sincere thanks to all the administrative and managerial staff!!! Bravo!
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4
1
October 18, 2024
The rooms are clean, the furniture is new, the staff is helpful. Breakfast is served in another cafe, it takes 10 minutes to get there. There is a view cafe on the roof, but it does not work, it upset me.
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October 31, 2023
We rested at the hotel from 21.10 2023 to 29.10.2023
I liked everything very much: the service, the room, the food. All with a soul!
The breakfasts are very tasty and varied.
The rooms were cleaned daily. Everything is clean, nice!
The location is excellent, near a beautiful embankment, bus stop, beach.
We are very glad that such a hotel has appeared in our beloved Abzasia!
We definitely recommend it!
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3
2
October 3, 2023
Excellent staff, clean rooms, a beautiful swimming pool, a mattress and pillows deserve special praise just super long since they didn't get enough sleep with their wife =)
Breakfast for four and the kitchen staff talks through their teeth plus it won't hurt to sign some positions with juices, so it's absolutely necessary to do it.
Breakfast is from 9 to 10 if you come closer to 10, then you will either have to sit in the sun or clean up the dishes for someone, since the staff apparently does not clean the tables at all!
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1
1
September 11, 2023
An ambiguous impression. A very expensive hotel. It is positioned as one of the best. But for this money I want more) The rooms are not bad, it is clear that everything is tasteful, as it seemed to me quite new, but cosmetic repairs are already needed (plaster has peeled off on one of the walls). Matte / transparent (we had two rooms) walls of the bathtub and toilet are of course too much (the idea, frankly, is unclear). The pool needs to be cleaned (green blooms can be seen from the window above). I frankly did not like the breakfasts (I simply did not find scrambled eggs), there are no air conditioners, transparent ceilings are heated from the sun. The staff is causal and polite.
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2
May 13, 2024
It's terrible!!!We moved to another hotel. In my entire travel history, this is the first time such an attitude has been shown to guests of my country and hotel. We rested with a friend for a week in early May, chose a hotel through a tour operator, because of the very convenient location, beautiful rooms and good reviews. The hotel is not cheap, but I really wanted comfort and safety. But the hotel manager has set his own rules for staying at this hotel. It turned out that the guests should sleep, walk until 00:00 if later, the doors will be closed. It was all monitored by cameras, it was clearly hinted at at the meeting, in general, if 2 girls came to rest, it means they will bring strange men to the room and everything else, which was just an outrageous lie. For our money, we felt like we were being watched by cameras and judgmental stares. As a result, we were literally told: "This hotel is not for people like you!" According to the owner, this hotel is exclusively for government delegations, and we are a mistake that came to them by accident. Moreover, there were a lot of empty rooms in the hotel, we did not meet any delegations in 5 days. As a result, we moved to another hotel at night, and the manager himself suggested it, after we told him that we might come after 00:00. This hotel is several levels below the Grand Hotel and no one has returned the difference in money to us.
If it weren't for the beautiful nature of Abkhazia, the sincere, helpful locals, the rest would have been ruined. Choose a hotel wisely, for such money the service is 0, there was no breakfast, which we were not warned about, the declared heated pool did not work.
There was also a bat in the room, which was removed the second time.
See original · Русский
5
1
September 3, 2024
Wonderful hotel, wonderful people who work there! The room is modern and clean, the pool is clean, the linen was changed! I really liked everything!
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1
August 18, 2023
Have a wonderful day, everyone! We rested at the hotel from 01 to 11 August 2023, we have been at home for a week now, and every day I dream of returning back to a carefree, calm, beautiful place! The hotel is wonderful! Bright, spacious, clean, beautiful! There is not enough lobby bar in the lobby, it just asks for this space! But, I was told that the hotel is new, it is open for the second season, and the bar is already planned! The hotel has spacious rooms, with French windows and a balcony, this is one of the advantages for which we choose hotels, size. There are two chairs and a table on the balcony. The windows of our room overlooked the pool. The room itself has everything you need: a large TV, a huge bed with a magnificent mattress - this is the second plus, according to which we choose a hotel; safe, refrigerator, wardrobe, bedside tables. The room has comfortable bathrooms with all necessary accessories. I really liked the snow-white linen on the bed, soft pillows. I slept like a baby)))) room cleaning is daily and on request. It's very cozy. We liked the breakfasts. Stable, tasty, satisfying: tomatoes, cucumbers, melon, watermelon, peaches, apples, plums, cheese, sausage, sausages, omelette, fried eggs, boiled eggs, yoghurts, sour cream, cottage cheese, dumplings with cottage cheese, cabbage salad, two types of porridge, pancakes with meat and cottage cheese, stewed vegetables, cherry and currant jam, juices, fruit drinks, tea, coffee, milk, cereals, bread, butter pastries. I'll explain why I'm painting it. Many expect Turkish All. He's not here. But there is everything that, as a rule, both an adult and a child eats. There was enough food for everyone. The hotel is large, but due to the spacious rooms, their number is not large, and there are no crowds in the hotel, so there were always enough places, both in the restaurant and sun loungers by the pool. And this is another huge plus, the hotel is suitable for a relaxing holiday, both with and without children. Regarding the restaurant, as I said, everything is delicious, special thanks for the dumplings with cottage cheese and cherry jam.But! There is a flaw. On the balcony near the tables, it is advisable to make either a canopy or put umbrellas. After all, it is so pleasant to eat food sitting on the balcony and at the same time in the shade))) and the morning sun does not give you the opportunity to enjoy it to the fullest. We also need more fans in the restaurant itself. Thanks to the chefs!
Special attention in the hotel is paid to the rules of behavior of residents, which is an additional guarantee of safety.
Solving issues at a high level. Here I want to thank Margarita the administrator for her sensitivity, attention and quick resolution of issues. Thank you. We checked in quickly, when we left we had to stay for an hour, which we were allowed, and also provided the opportunity to take a shower after the sea in a cottage located on the territory. About cottages, as far as I understand, they are not giving up now, but these buildings exalt their flavor, and can serve as a temporary accommodation place for guests: they arrived while they were preparing a room, you can put a suitcase and change clothes, and go to the sea, so this is a kind of lifesaver for the hotel, and a highlight. Also, at the exit from the hotel, I rented the room, settled in a cottage. It is advisable for hotel guests to do this for free.
Swimming pool: large, clean, there is a zone for children, include a Jacuzzi and fountains in the evenings, the water is warm, I heard that in winter water is suspected. There are sun beds and umbrellas along the perimeter, and there is a mini garden. Very cozy and beautiful territory. Another advantage is the location of the hotel. You will go left in a minute and you will find the embankment, beautiful, wide, with restaurants, a park, eucalyptus trees (air is a separate topic that I enjoyed in Abkhazia). You'll go to the right and come to the beaches. Near the hotel are the beaches of the sanatorium "Country of the Soul", MVO, 2.5 km from Mocha beach. There are shops, restaurants, cafes near the hotel, and the botanical garden is not far from the hotel. The hotel can offer guided tours.
About Abkhazia. The land of the soul, that's what they call it, and it lives up to its name! Beautiful, hospitable, kind! Sukhum is in my heart forever. I travel a lot. And I can safely say that I will return to Abkhazia, because I have not seen so much here yet. And what I saw, I want to visit again.
Thank you very much to all the staff of the hotel, the chief executive for our wonderful stay!! 🌞🌞🌞
I wish your hotel prosperity, and reach for 5 stars! Now you already have a 4c big plus!!
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5
November 25, 2023
A beautiful, stylish hotel with good breakfasts, with a wonderful panoramic roof! Straight Instagram place)
The rooms are too small . There were four of us, we were given the "largest room", but in fact it is one room, 25 meters (
If a small composition or one at a time -super!
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December 18, 2022
A wonderful hotel on the waterfront in the center of Sukhum, opened recently. Spacious, stylish rooms with large beds. The balcony offers scenic views of the sea, river and mountains. Change of towels and daily cleaning (on request). A gorgeous heated outdoor swimming pool with lighting, hydro massage and fountains. If you take the elevator to the sixth floor to the restaurant, you will have a panoramic view of Sukhum: the sea, the mountains, the city. And they feed delicious breakfasts) The staff is friendly, they will always prompt and help. Perhaps this is the best hotel, there is nothing of this level in Abkhazia! I recommend it!
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August 11, 2022
It's a great place! The rooms are clean and new, the restaurant is on the 6th floor with panoramic views. The breakfasts are delicious, the staff is friendly. The hotel itself is beautiful, both inside and out! The pool is nice. There is an ATM in the lobby of the hotel. We were withdrawing rubles without interest and problems)) The location is great! The embankment is a few minutes away, but it is quiet, the street of the hotel is blocked by barriers. The restaurant opposite, as we understood it, is a fashionable place, but this does not interfere, there is no music, no shouting, although the windows of our room looked out on it. We were there from 25.07 to 02.08.22, we liked everything. Let's come again! I recommend it!
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May 3, 2024
A great hotel, visited with my family when we went on vacation. It is comfortable, there are all conditions for a good stay. I recommend you to visit!
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April 16, 2023
A wonderful European-class hotel. Beautiful interior design in the lobby. Large rooms equipped with everything you need. Great pool, good service. Beautiful breakfasts. Thank you for a great stay!
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August 3, 2022
A modern European-class hotel. New, clean rooms, cleaning every day. A variety of breakfasts on the roof with a gorgeous view. Responsive staff. When we arrived, we had just opened, the rooms were not fully equipped, but they brought everything we needed very quickly. There are two of Sukhum's best restaurants nearby, the embankment, but the rooms are quiet, nothing prevents a relaxing holiday. Clean, warm pool, plenty of sun beds, plenty of room for everyone
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January 2, 2023
Perhaps the best hotel in the city! Brand new, comfortable, recommended by all residents) Crazy sunsets from the restaurant terrace, cute pool, friendly Manager! We were pleasantly surprised for "the same money" we were provided with a Deluxe room instead of comfort 👌
Relax with pleasure.
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3
April 20, 2023
We are currently resting at the hotel, the hotel is really good, but there is a very important thing, but the "heated pool" does not work all year round, or we were just so lucky, the hotel staff said that if you turn on the heating, the water will only heat up for 3 days. It's a shame, it was chosen precisely because of the pool.
The hotel was contacted in advance, but no one warned that the pool would not work.
In addition, we were also provided with the wrong room (standard instead of improved standard) that we booked. Since the reservation was made through WhatsApp, all the information in the correspondence is saved, but at the reception they said at check-in that "all our rooms are improved", but in fact there is a gradation of rooms on the website and the improved standard differs from the usual standard by the presence of a full-fledged balcony.
About the hotel itself. The location, the comfort of the hotel, the interior, the staff are really good. Modern renovation, clean rooms, air conditioning, underfloor heating in the bathroom, all appliances in the room are working, tea, coffee, water, bathroom accessories are provided. They change towels and do the cleaning.
Since only we rested at the hotel, we had a chance to talk with the owner, a very pleasant person, advised sights, restaurants and interesting places.
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September 5, 2023
The hotel is new. We liked it and the location is good, everything is nearby. The only thing I didn't like was the breakfasts on the panoramic roof: eat and sweat, you dream of getting to your room as soon as possible. It is better to choose a room with a view of the city and a large balcony, then the sun will not incinerate you
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September 25, 2023
We rested for 10 days in September 2023.
2 stars only for the external component of the hotel, and even then, given the short-term operation of the hotel, it is strange to see cracks on the walls, flickering light bulbs, the smell of sewage in the rooms, etc.
And now the cons:
1) A huge minus is breakfast! Considering that the hotel is considered one of the best in Abkhazia, such a sad menu, and even more so not changing for 10 days, was a great surprise and disappointment. Oatmeal filled with boiling water without salt and sugar, more like an incomprehensible slush than porridge. Semi-finished products (pancakes with cheese, dumplings, etc.) are over-baked and tasteless from time to time! Desserts (stone cookies) that no one eats and at the same time the staff does not even think to clean them;
2) The hotel is completely unsuitable for children under 5 years of age. There are no children's chairs, no heated swimming pool (despite the fact that the water in the pool is always cold), no children's corners. At the same time, it is surprising that upon check-in at the reception, we were told with a smile that this is the best hotel in Abkhazia for a holiday with children.
3) Stock up on medicines, because if anything, there is also no first-aid kit in the hotel at all, why is that, I am very surprised ...
4) there is also no drinking water in the hotel, when checking in 2 0.5 bottles and then drink from the tap or boiled. I had to buy drinking water in supermarkets every day, because I couldn't find a cooler in the hotel either.
5) and finally, the attitude of the staff (with the exception of the cleaners - they are great fellows, good-natured and will always help if you contact them) is just depressing. They will not ask how they rest, upon departure only a sad "goodbye", neither "how did you rest", nor "did you like everything", etc. The hotel clearly does not shine with kindness and attention. Although it is probably possible to understand them, because every day when vacationers are "pestering" them about and for no reason, either the manager / director of the hotel (they did not fully understand).
This is how the Grand Sukhum 4-star Hotel appeared to us...
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5
1
August 15, 2024
Two stars, and then only for the interior)
Breakfasts are not provided in principle, go to the dining room for 15 minutes and eat there only for 300(!) rubles😂 where can you eat normally with that kind of money now?
And now about the interesting thing:
The hotel has a chic rooftop restaurant, all in white tiles and with a beautiful view of the city and a piece of the sea. It WOULD BE a great pleasure to eat there, but it did not work, allegedly the Turks did not bring equipment 😂
However, one day, we went up to this restaurant in the evening just to look at the city and saw that the whole kitchen was working perfectly and the locals, obviously the hotel workers, or the owner, were eating, there were 6 people and everything was perfectly set for them :) everything was prepared and everything worked.
Well, there were few vacationers in the hotel, apparently because of this, it is not profitable for the hotel to hire a permanent cook, waiters, etc. This is to be expected, because the hotel is under arrest (400 million) and a lawsuit is underway)) The owner is greedy. We pay 18k a day and we are not provided with the promised breakfast. In principle, the hotel was chosen in favor of breakfast, but they were very mistaken.
Instead, they are sent to the "new dining room" (which is a 15-minute walk(!) from the hotel for a second) and it is hard to walk in the heat. At the same time, breakfast is only 300 rubles 😂 this is carefully monitored and forced to pay extra if God forbid you took more.
There are no questions about the rooms, the maids are probably the best thing in this hotel.
And, even after 1:00 a.m. you will not be allowed into the hotel, these are the rules))) This is ridiculous. I'll attach their rules. Girls need to walk covered, roughly speaking with their heads down. Any eye contact with the opposite sex will be regarded as an invitation to get acquainted.
It is also forbidden to drink at the hotel, and you cannot swim in the pool at night. You can't drink or eat by the pool. Nothing is allowed, you will not feel freedom here.
The owner has a fat minus and shame for ruining such a beautiful hotel with his attitude and greed. In principle, karma has already arrived for him)) Since the hotel is under arrest
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July 3, 2024
The hotel is new, the rooms are new, but there are nuances. Room cleaning for five, but there is no service as such. There are no breakfasts. In general, you can put 4*
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September 1, 2024
The hotel is very nice, perfect cleanliness, beautiful high-class rooms. The pool is clean, but not heated. There were no promised breakfasts. We were hoping to have breakfast right at the hotel. As a result, the hotel refunded the money for the breakfasts. All the issues that arose were resolved without problems.
Prosperity hotel! See you soon)
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August 6, 2023
A hotel that will emphasize your status. For me, the photos from the hotel worked better than any advertisement.
Very nice pool, incredible view from the panoramic restaurant on the roof of the hotel; carpets in the hotel are top class!
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1
October 15, 2022
A new hotel in the center of Sukhum. 5 minutes to the beach and the promenade. There are many restaurants and shops around. With large rooms from 25 m2. The rooms are clean. The staff is friendly, the rooms are cleaned daily. Breakfast buffet. Heated swimming pool. I really liked the hotel.
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March 9, 2023
I would like to thank you for the comfort of your stay at the hotel, the hospitality and attention from the administrators and staff to the guests of the hotel. We came to you out of season in February 2023 and were very happy about it) there are not many people and it turned out that you had a good rest) the rooms are excellent, bed linen and sailors, pillows are comfortable, I slept at home😍 I would like to say a special thanks to the administrator Margarita, such professionalism is inherent in managers only in large cities of Russia, where customer orientation is an important task of the hotels🙏🙏🙏🙏
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July 24, 2022
We got the first pleasant impression from the interior. The restaurant, which is open for breakfast (6th glazed floor), is something magical and adjusts to the right tourist mood in the morning. Everything in this place and nearby is beautiful, and the huge windows allow you to see the beautiful views. The rooms themselves are decorated in a rather restrained style, which pleases.
The location of this wonderful white building was also pleasantly surprised, because there are two beaches nearby, a magnificent promenade, green parks, a huge number of various cafes, restaurants, shops.
The service did not disappoint either: there were always kind and helpful workers at the reception, ready to prompt and help, the breakfast was led by the most hardworking and nimble girls who quickly cleaned dirty dishes and added new dishes, the maids cleaned the rooms so imperceptibly that at first we did not know about the daily cleaning, these bees also monitored the cleanliness of the snow-white nice towels and the most delicate linen.
Thanks to the staff for a wonderful stay!
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1
June 27, 2022
The hotel definitely claims to be one of the best hotels in Sukhum. We had a rest in June 2022. Heated swimming pool with hydromassage compartments, with two children's areas. The rooms have everything you need, clean and comfortable. Good breakfasts in the hotel restaurant on the 6th floor with panoramic sea and city views. I liked the hotel, I definitely recommend it.
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July 17, 2022
The freshest hotel!) there are small disadvantages, such as:
-no safe in the rooms
-not all rooms have refrigerators,
(but I think everything will be fine soon)
Now the pros:
+Very bright and spacious,
+good breakfasts ON THE ROOF!!!
+ excellent 24-hour swimming pool!!!
+ Responsive and helpful staff!
+ THE NEWEST AND FRESHEST HOTEL in Sukhumi)
I liked everything)))
4 stars are temporary, as soon as the missing equipment is filled in, there will be a solid 5 stars
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May 15, 2024
Brilliant, especially delicious at breakfast. Good service, comfortable beds!
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August 12, 2022
We had a vacation in August 2022, went to Sukhum by accident, because of my stupidity (the passport expired, but I did not know). We were pleasantly surprised.The hotel is fresh, in places so much that it is not finished yet)) But it's not scary, there are many hotels of a similar level in the whole of Abkhazia. Excellent, high-quality rooms, the area is more than enough for two. A good Buffet for breakfast, not big, but everything is there, everything is delicious, the breakfast itself takes place on the 6th floor with a panorama of the city and the sea, which is a huge plus. The territory is small, but well-maintained, the embankment is just around the corner, the center is also, the location is excellent, in a word. There are the slightest girls at the reception, the staff is trying, but there are still questions, we voiced them at the hotel, it's useless to write them here. We set five stars with a foundation for the future, if the hotel is brought to mind on all fronts and quality work is carried out with the staff, it will be one of the best hotels in Abkhazia. (P.S. it is almost impossible to find a hotel, in the insta it is signed as grand.sukhum.hotel, at the end of the official in my opinion. See the current photos on the intourist or alean website, they correspond to reality)
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August 16, 2022
I'll dilute the good reviews a little. Yes, the hotel is pleasant, fresh and my review would be different if not... We are 2 adults and 2 children, we took two double rooms. 3 days before arrival, I received a call and was told that the rooms were heated and we were offered to use a 2-storey luxury cottage, but we agreed, and where to go if you can't find anything in 3 days. In fact, the second floor of this cottage is an attic, where you can't even stand up to your full height, they just put 2 mattresses there for children, it's very very stuffy there, although there is a useless fan. There are glass walls on three sides, and a partition to the toilet, too, although, of course, there are curtains. The house is tilted into the river, it feels very good, the door to the bathroom did not close, and they just used a curtain. There is also a large window in the bathroom, which is not blocked by anything, well, except for the tree that grows under it. And the house is opposite... It's very unpleasant. And if I see people walking around the house and see the windows of this house, then I can assume that they see me in the evening with the light on, tin of course. We used the bathroom, sorry, in the evenings without light! And there are also many insects in this cottage, spiders, candles, locusts, of course, it is clear that we are in nature, but nevertheless we need to take into account. The children slept for three nights in the attic, and then we lowered the mattress to the first floor so that they could sleep normally with air conditioning. These cottages can only be occupied if you are no more than 2 people. Everyone writes that there is a cool restaurant on the 6th floor, well, the view there may be cool, but again it is immediately under the roof, there is no air conditioning, it is very hot, very bright, some even ate with sunglasses, because it is not pleasant to the eyes and music is playing loudly. You come hungry, but in this heat your appetite disappears. The water was indeed periodically turned off, also not good. In general, we changed our plane tickets and left 2 days earlier, because we had enough of this vacation. For the first time in many many years, we wanted to leave the sea. It's not just about the hotel, but also about the service of the country, but I won't write about it here. In general, keep in mind the information above, if you are suddenly offered these wonderful cottages. And yes, we accidentally saw dirt inside the Jacuzzi, so you can't wash there either! It is a pity that we used our comfortable 2 rooms for this terrible cottage. And we were also generously provided with it without additional payment, it seems to me that we should have been paid extra for this. As a result, for a lot of money, we got a bad rest for 2 days shorter than planned.
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