Good morning! I want to leave a complaint about one of the branches of your bank. Department address: Almaty, Kokzhiyok microdistrict, 57. We arrived at the department with a disabled grandmother. We asked the employees of the bank's branch to provide an elevator for wheelchair users, which is available in this branch, to which we received the answer "it does not work, take the stairs." The staircase is a meter wide, which means that it is not possible to take the stroller from both sides. It is saddening that not a single bank employee deigned to help in lifting grandma with a stroller up the stairs, as a result, the two of us with the girl somehow dragged her into your branch. I will ask you to deal with this problem, put the elevator in working order and have a conversation with the staff of this department.

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Dana Alimanova

Level 4 Local Expert

The staff is helpful, they always explain everything. There are few people, if not the first in line, then the second.

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Наталья

Level 13 Local Expert

The specialists did well, they quickly helped with my question. There was no queue at all, it was hot outside, and the air conditioner in the bank was super!

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Halyk Bank

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