High-level specialists!
The cost of restoration is lower than that of other companies, they work honestly!
See original · Русский
Александр К.
Level 3 Local Expert
May 28, 2023
I usually don't leave reviews, but then I decided it was worth sharing my experience... in short:
- space prices
- cultural communication with the client - maybe next time 😄=)
- masters of twisting words =)
well, now in order:
I brought an sd card for diagnostics (to restore video from an action camera), after 3-4 days I received an answer that everything is difficult there and it will take time (well, everything is as usual), but you can try... they said it would be known about the price later, when they would sort out the problem at least in some form, but I asked them to name the price range in order to understand whether it was worth starting at all, which I heard - from 500r. to 1000r. (a good run-up, by the way, there was up to 10 GB of data on the card, if anything), in general we talked and I said that I was not ready to pay even the minimum price I heard, in response I was asked to name my amount that I was ready to pay, I replied 250 rubles., then they clarified the importance of a particular video (I he said that there is a video that interests me and that without it there is no point in restoring anything at all), well, they told me that they would continue to investigate the problem (even for experience) and contact me later! a few days later, they called me, said that they figured out how to restore the data and offered 300 rubles for it, which I agreed to - at this point everything was fine, polite communication, adequate cost, everything seems to be normal... after some time, they contacted me and said that they had managed to restore my video and with a bonus they restored other videos that were shot on the same day ... i.e. not all the data, and in general it turns out that we agreed to restore one video for 300 rubles. (by the way, I was offered 100% recovery of all data for 400 rubles elsewhere), i.e. they clarified that a specific video was important to me, to which I replied "yes", and my answer turned out to be the task of restoring only this video 😶=))) for 300 rubles. 😄=))) I wondered if I had somehow set the task incorrectly... but on the very first day I asked the cost of restoring all the data and accordingly further I discussed the cost of this particular task, and the guys concluded for themselves that only one video (the most important one) needed to be restored, since no one directly told me that for 300 rubles. they can restore ONE video! as a result, I said that I needed more videos, and the price rose to 360p. (at least 2 videos were not restored, one was partially overwritten, and the other is not visible anywhere), well, I think it turned out to be cheaper anyway, so it's normal =) when I came to pick up, it turned out that these two videos were not tried to restore (why, the task was not the same), and like you can try to restore them too =))) as a result, they asked for another 150 rubles for this. (the second video was found and restored, and the partially overwritten video is also on the way to success), as a result, I refused these two videos (I decided that they were not worth another 150 rubles., and the final amount turned into at 510p., although we agreed immediately for 300p.) and here, alas, cultural communication ended))) then they also twisted my words that they were charging me 400 rubles for one video in another place. (I said that I applied to another place), and they say they did everything for me for a penny and even restored something for free! as a result, the master who worked on my order did not even come out to return the memory card to me, he asked a colleague =)
what is the result:
- the prices are simply cosmic, if the guys are faced with a problem for the first time, then they will figure out how to solve it for your money (although the problem is not unique, since I contacted MHDD where I have already encountered such problems and offered an adequate price)
- it is better to clarify all the points in the task several times, otherwise There may be a surprise at the exit
- if you are told the estimated cost in the range (from 100 to 150 for example) - the result is always a higher number of 💪 (i.e. 150)
- cultural communication ends after you disagree with something or refuse
See original · Русский
1
Денис Рожков
Level 9 Local Expert
March 18
They took the hard drive for recovery and disappeared. They didn't call themselves. My calls were always answered, The situation is difficult, but not critical, that the disk is in operation, we will call you as soon as we finish. A year has passed.
Disgusting.