Health Lighthouse
138 reviews
December 25, 2024
I visited Dr. Natalia Valentinovna Kostyukovich at this center. An excellent doctor, the entire examination was quick, professional, and painless. All my fears disappeared as soon as I entered the office . A pleasant and friendly atmosphere , and the professionalism of the doctor and nurse ...I recommend Kostyukovich NV to anyone who needs to consult a doctor of this profile. You can find more detailed information on the Internet. Thanks !!!
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May 2
Today I visited the doctor Kostyukovich N.V. The impressions are the most positive. A careful, attentive doctor. The entire medical center staff is very cultured and attentive.
I recommend the doctor!!!
Thank you for your attentive attitude and quick and qualified solution of sensitive issues!
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January 20
I would like to express my extreme dissatisfaction with the quality of medical care provided. Ultrasound diagnostics performed by Irina Bobrovskaya, a doctor, turned out to be of poor quality. The chronic disease, identified by another specialist two days after the examination of I. Bobrovskaya, was not detected by her.
The consultation of endocrinologist Tatiana Leonidovna also left an extremely negative impression. Despite the availability of tests and disagreement with the ultrasound results, the doctor did not prescribe treatment and sent me home with a recommendation to come back in three weeks. It seemed that the goal was only to re–extract funds (ultrasound – 50 rubles, consultation - 55 rubles). Paid medical services assume a higher level of quality than in free clinics. However, I expected professional help and treatment, not a formal approach, which led to a delay in the treatment of my disease.
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5
March 14
A wonderful medical center, we have been contacting you for many years... The staff is polite, friendly, the doctors are experienced and truthful. We really like it.
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December 24, 2024
The theater begins with a hanger, and the medical center begins with its administrators. First of all, I would like to draw the attention of the medical center's management to their competence, which is clearly insufficient, starting with the culture of communication, knowledge of reference information, information that is necessary to answer the client's questions, as well as control over their solution in certain situations. In my case, I contacted the Lighthouse of Health twice to provide medical care to my mother.At the first visit, we were very satisfied with the services of surgeon D.A. Zhidkova, she helped solve the problem, but drew attention to another disease - the presence of a neoplasm in the nose and recommended contacting an oncologist. I approached the administrator to clarify the cost of a biopsy for diagnosis, and I was told that the cost would be 13 rubles.The administrator did not ask any clarifying questions.. The price seemed reasonable to me, and we made an appointment for another visit to this medical center, for an appointment with oncologist Zaitsev V.F. The doctor consulted, announced the diagnosis of basal cell carcinoma and took the material for analysis. We paid 145 rubles. 14 kopecks for the services, including the cost of consultation - 64.09 rubles, cytological examination - 11.58 rubles, puncture biopsy - 69.47. Thus, the analysis cost us 81.05 rubles. The result is formulated as follows: "Cytologically, basal cell carcinoma cannot be excluded." Of course, I am not a medical professional, but for me this wording does not indicate a diagnosis (confirmation or refutation), which I expected to receive by paying instead of the 13 rubles promised by the administrator - 81.05 rubles.After studying the information about the cost of conducting a similar cytological examination in other medical institutions, I realized that it is significantly lower (at times), and varies depending on whether the medical institution charges an additional fee for sampling the material. But, in any case, the price for taking the material does not exceed the cost of the cytological examination itself - it is either lower or zero. From my personal experience, I know what a puncture biopsy is, how it goes, and what the sensations are after taking it (bleeding, etc.).In the case of the Lighthouse of Health, nothing similar was done to my mother. Obviously, to collect the material for the study, another manipulation was performed - much more gentle, and, accordingly, much cheaper (or it should not have been paid at all). I asked the staff in the chat for a valid price list, since it is not available on the website in the form of a document, but there are only prices for individual services (not all). The employee sent the information selectively. I asked again how I could read the full Price List, but I didn't get an answer. But I was promised twice (both in the chat and in a telephone conversation) that information about my questions would be passed on to the doctor, and he would contact me. But no one called me back. I am preparing an appeal to the administration and further, depending on the response, to higher authorities.
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5
1
January 25
I started calling when 7:59 changed to 8:00. From THREE phones to ALL possible numbers every second without stopping. Four-digit and mobile are still "busy" (or whatever is with them). The landline number said the number in the queue was only at 8:20. Before that, it was just beeps.
At 8:44, I finally got through. And what will you invent? There are no free coupons anymore. Magic, no other way. I do not know how else to call to get a ticket. It's especially cool to hear this when you have a medical condition that can't wait a month or several until you finally sign up.
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5
1
February 26
I had a very good impression of this medical center until I couldn't make an appointment with a certain doctor for 4 months in a row. I haven't been able to sign up since 8 a.m. — the line is overloaded. When I manage to get through, there are no more seats. Not once in my communication with me have I been offered an alternative. Yes, good doctors, but a very non-client-oriented approach.
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1
April 22
There are no questions for specialists. A huge disadvantage is the inability to get through to make a recording. You start calling 07:58-08:00 and the line is already busy, they called for an hour from three phones, to all possible numbers listed on the website - IT's USELESS. When they got through an hour later, the recording for the next month was closed, and they offered to try calling in May when the recording for June would be available. Thank you for the quality work of the call center
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February 4
Endocrinologist Churai T, takes it very biased, to someone well, to someone not so much. Complaints can be answered rudely and not pleasantly. The pressure in the conclusion writes independently, without measuring it, prescribes to drink the drug without seeing the tests. ultrasound does not explain.
After the reception, it feels like you're nobody and there's nothing to call you. The appointment was delayed by 10 minutes by another patient, no one apologized.
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1
January 8
Gynecologist Maria Takunova is just a gift for girls. A professional in his field, everything is always neat and as comfortable as possible.
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1
April 7, 2024
03/27/2024 I contacted the center about the removal of moles. I would like to say a huge thank you to Dr. Vladislav Sergeevich Suslov, an oncologist surgeon, for the prompt and painless removal of moles. The doctor is very attentive, competent and pleasant to communicate with. After removal, he gave a detailed recommendation for further skin care. I want to express my huge thanks to the doctor and the medical staff. Sincerely yours, V. M. Maidanova.
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December 9, 2024
The most in-demand gynecologists and endocrinologists work here. It's hard to sign up for them, but the wait is worth it. Of the minuses - there is no parking, I did not like the therapist, I did not like the doctor at all. Otherwise, the center is good.
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September 16, 2024
I liked the medical center very much. Pleasant girls work at the reception, advise on preparing for a doctor's appointment, and orientate on the cost of services. There are shoe covers, a boiler with water. After consulting a doctor during surgery, everything is at the highest level, disposable clothes, Bed, the operating room is clean. After the operation, careful supervision by the staff is also provided in the tea, coffee, and chocolate service. They recommend you to visit.
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February 26
I had an ultrasound scan of the abdominal area and kidney today, and I came complaining that the ultrasound was done in 5 minutes. At a cost of 68p for 5 minutes, no one has done an abdominal ultrasound yet. Do you have a stream job there for that kind of money? How can all organs be examined in 5 minutes? The assessment is low only for this doctor who performed the ultrasound.
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March 22
On March 6, I made an appointment with a gastroenterologist via telegram, and on the 21st, when I called on the phone to find out why they hadn't called to confirm the appointment, they told me that my appointment hadn't been confirmed! We offered the next entry only on April 19th! What kind of outrage is this??? Disgusting attitude towards his patients!!!!
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February 22
Everything would be fine if it weren't for the difficulties of making an appointment with your favorite specialists. It really resembles the "Hunger Games", when you frantically dial the numbers of the medical center again and again from 8 a.m., where the phones are overloaded and not responding, and when you finally manage to get into the call queue, after some more time "hanging" on the phone, you will most likely hear that everything is already scheduled for today, call next month. People who manage to get through and make an appointment - you are very lucky, check out the casino on your way to this medical center))
But joking aside, it's very frustrating that you have to give up your favorite doctor, to whom you've been going and trusting your health for several years, simply because you can't sign up. It's a pity that at least they don't make separate waiting lists/pre-records for new and regular customers.
Success to the center, and success to me in finding a new one.
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April 21
It is simply impossible to make an appointment with a gastroenterologist. The record is kept one day a month from 8 a.m. The phone is constantly busy, it is impossible to get through. The recording is already closed at 8:40. I've been calling you for the third month now. Disgusting center! How can you not make an appointment with a doctor for three months in a row?
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February 15
Excellent multifunctional medical center. There are a lot of administrators, so there are no queues. Friendly attitude towards the client.
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August 25, 2024
I am grateful to Dr. Ryndin A.A., a urologist. I came with a problem that bothered and scared me for 2 months, there were very unpleasant symptoms, + all sorts of bad thoughts-assumptions.
But 30 years of experience (+-, I didn't calculate exactly :)) are very visible. I received recommendations, following which my problem was solved in a week. Well, that's cool, as for me, I'm very glad that I applied, the quality of life has returned to normal!
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March 10
I had an appointment with Dr. Kostyukovich N.V. I liked the doctor. The center is also pleasant. The first impression is positive
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June 20, 2024
The review concerns the record, not the qualifications of the staff. It is simply unrealistic to sign up!!! I applied on June 5, they said everything was scheduled, contact me on June 20. On June 20, at 9 a.m. (the center is open from 8), there was no free time to record! And contact us again from July 20th. The waiting list IS NOT WORKING! The receptionist didn't offer any time! Although the request from me was received on June 5th! I was on the waiting list and also didn't offer anything! I DON'T BELIEVE there are no windows! Someone always cancels, gets sick, circumstances change, and so on.. I rate the work of the administrator as UNSATISFACTORY! Don't waste your personal time, go to other centers and sign up without any problems👌
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2
February 22, 2024
faye is very beautifully decorated and pleasantly located. The receptionist girls are very friendly and calm.
I was at an appointment with a doctor-practitioner Kostyukovich - the appointment was easy, super-calm and not stressful with her. I explained it simply and clearly, the treatment and prevention plan is clear
to the medical center and I advise the doctor💙💙💙
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3
June 7, 2024
Good afternoon.I would like to thank all the staff of this wonderful medical center!!!! After I visited this center for the first time, I realized that I couldn't find a better clinic.Everyone from the reception to the medical staff is very friendly and attentive!!! Truly professionals work here!!! Thank you, thank you, thank you!!!!!!
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November 6, 2024
I was at a gynecologist's appointment with Olga Konstantinovna Pokatovich, I had only pleasant impressions, the most detailed answers to all questions, I definitely want to trust the doctor!
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February 18, 2024
I would like to express my gratitude to Dr. surgeon Ryabkov E.M. for his professionalism, competence and courtesy. I applied on 02/16/24, (I removed the lipoma), the doctor is very attentive and polite. I performed the operation as carefully as possible.
Also, special thanks to the administrator Elena, a very polite and pleasant girl.
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1
March 29
I really liked it, the staff was very polite, and the ultrasound was done at the highest level.
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August 9, 2024
I was at a gynecologist's appointment with Olga Konstantinovna Pokatovich. The doctor is wonderful, explained everything in detail, prescribed the necessary tests and nothing superfluous. After the appointment, there were only positive impressions about both the doctor and the center as a whole, so I will definitely return to other doctors if necessary.
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August 31, 2024
A pleasant center, they meet customers halfway. It can be difficult to make an appointment with some doctors, it is better to find out when an appointment for a month opens and make an appointment on that day. I really like the gynecologist Ivanchenko Alexandra Alexandrovna!
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January 23, 2024
I regularly go for an ultrasound at this center to Kabirova Nadezhda, I am very attentive.
First, I asked important questions about my health and only then started the ultrasound. After the diagnosis, breast cancer, I am being monitored by mammologist Vasily Fedotovich Zaitsev.
On issues of women's health in menopause, Elena Kudinova was recommended to me.
I have not met such specialists for a long time, modern, scrupulous and very pleasant. In general, the clinic has only pleasant impressions, the administrators explain everything in detail, communicate politely. The interior of the clinic is unusual and impressive!
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2
February 18
I was going through a complex on the heart.
The holter worked strangely. There are only 13 measurements per day, although the setting was for every 30 minutes.
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May 8
Everything is fine. Competent consultation, attentive to patients.
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January 13, 2024
This center has some of the best and most famous gynecologists, to whom it is almost impossible to get to first. You call on the day of recording from 8 a.m. to all 5 or 6 phones, somewhere they do not answer, somewhere they are busy, somewhere they seem to be dropping. I wrote to 3 messengers, they answered only after 20 minutes that the recording was closed in 10 minutes. Allegedly, you get to one line from all the rooms, which is overloaded. Well, let them make such a line (as in almost all state organizations), where the robot immediately responds and says "you are in line 100500, wait for an answer." So at least it is clear that the call has been received and you do not need to poke your finger at the "call back" screen without stopping. Apparently, indeed, you only need to come personally to the center at 8 in order to make an appointment.
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5
July 22, 2024
Excellent medical center. Endocrinologist Pupkevich Inna Anatolyevna is a doctor who really helps patients. Thanks to Inna Anatolyevna for her professionalism and attentive attitude to patients.
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April 11
I can't write anything positive, I applied once, I was in a hurry to make it at the appointed time, and in the end I waited for half an hour
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January 20, 2024
On December 13, I made an appointment with an endocrinologist on January 21 (although I was supposed to get there in the fall, but for some reason the appointment closes with a doctor in 10 minutes). I coordinated this issue with the insurance company, and a letter of guarantee was sent. On the eve of the reception (today, January 20th) I got a call to confirm the recording. I informed them that the appointment was valid, and then I was confronted with the fact that since January 1, they had made changes and now the doctor to whom I was registered is "highly demanded" and demanded to make changes to the letter of guarantee. The insurance company, of course, does not pay for the appointments of "highly demanded" doctors. As a result, this medical center refused to accept me the day before. Disgusting attitude towards customers. Not another foot! If your time and nerves are important to you, save them without contacting this center!
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2
June 22, 2024
Prices are the main drawback of this place. It is also worth noting the lack of parking spaces, if you are lucky you may be nearby, as well as the entire parking lot is crowded with residents and tenants. The staff level is good, the specialists are competent.
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January 6
I really liked the service. But prices bite a bit
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November 29, 2024
Normal. It's not very expensive. In terms of probably the average price segment
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1
January 5
Pleasant service
The doctor did everything very delicately
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August 12, 2024
I have been seeing an endocrinologist for a long time, I really like the professionalism and attitude of the doctor, I would also like to note the courtesy of the staff and the convenient location, not far from the metro! As for prices, they are higher than average than in other medical centers.
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September 9, 2024
Good equipment and specialists, the Turks and Safina had, everything will be explained in an accessible way.. I recommend
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1
August 14, 2024
We made an appointment with a neurologist, described the health situation. But they signed us up for a nephrologist. Taxi, at work for several hours at your own expense... That's the kind of staff. I can't say anything about the doctors, they never got to the right one.
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1
February 4, 2024
The service is excellent, polite, professional. The doctor performed a super examination. I liked the interior very much. I recommend
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March 15, 2024
A wonderful doctor. I listened and analyzed everything. She gave me a clear plan of action. Very friendly. The consultation was an hour long, but I wanted to be with this doctor for another hour
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1
December 11, 2023
I was there for the last time almost a year ago. There were no complaints about the specialists. But you don't even want to contact the reception either by phone or live. Every time it felt like they were doing you a huge favor by answering your questions. Perhaps they have already changed the workers who meet the patient and should inspire hope and confidence, not dislike. If not, I recommend it
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6
January 13, 2024
Many thanks to Kostyukovich N.V. for his professionalism. It was the first time I visited a doctor of this profile. It was terribly scary, I went to the clinic almost like to the scaffold :) But the reception left extremely positive impressions. Both the doctor and the nurse are just wonderful specialists. It was very comfortable and not scary at all. The doctor explained everything in an accessible way, gave detailed recommendations. Thank you very much!
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2
January 2, 2023
I've only been here once, but with two different specialists. The staff is very polite, the doctors tell you everything in detail, and answer all questions that arise, tell you in advance what to do in possible situations, and do not say "that's when it happens, then come again, then I'll tell you" – as is sometimes done in other medical centers. Everything is clean and tidy. The only drawback is a small waiting area, not everyone has enough space to sit, they have to wait standing up.
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3
1
July 1, 2024
We applied to this medical center for medical help. The staff is responsive, professionals work. Prices are lower than other medical centers. I recommend
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1
June 20, 2024
I am absolutely dissatisfied with the work of the MC. It is impossible to make an appointment with doctors. Get through too. So they also offer time online, you express your consent, and they respond with "the time is already taken." Disgusting
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1
May 21, 2024
Not a medical center, but some kind of polyclinic. It is impossible to get through in the morning. The phones are either busy or no one is picking up the phone. I spent half an hour, but I didn't get through. They didn't even provide a line where you are in the queue and upon release, the call goes to the operator. It's just busy and that's it🤦
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1