Helix
116 reviews
February 2
On a day off, around 9 a.m., the queue starts from the street, standing in winter, in the wind, under sleet, knowing that an online order worth 260 rubles has been made, is a dubious pleasure! And it's not even about the amount, even if it were an analysis for 15 rubles, the very fact of the queue outside the laboratory doors is not serious and not respectable! The city of Baranovichi is growing rapidly, there are a lot of people who want to take tests, too, a lot, and having such a small room for such a number of people is no longer respectable. Review the lease of this laboratory, or open a second point. The whole city is coming to you, and a room of 20 square meters is not serious. Remember that you are being paid for this, and not a small amount, and the conditions are getting less and less, because people are arriving and arriving!
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1
January 10
On 10.01.25, I successfully completed the analysis online, and they sent me an email about the possibility of taking the biomaterial from 7:00 to 18:00. I arrived at the point at 17:00, and an absolutely unfriendly and impolite receptionist informed me that the biomaterial was accepted until 15:00. No arguments, my indignation and links to the letter from the website had any effect on her, but only embittered her. I contacted the organization's support service - they were surprised why they didn't accept the analysis at the point and promised to figure it out. Figure it out, improve the consistency of services, and train staff to be polite, while I bring my analyses and money to others.
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September 14, 2024
This modern medical center has all the conditions for the convenience of patients. Queues are minimal, and the tests are carried out quickly and without unnecessary delays. For convenience, there is an Internet site where you can easily track the results of your tests.
After blood donation, patients receive a free ticket for a coffee machine, and meals are provided for children. The center has a wardrobe, sanitizers, a TV and a corner for children with coloring books, which makes staying here comfortable for the whole family. In addition, free shoe covers are provided, which emphasizes the care of cleanliness.
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September 11, 2024
I took tests in this laboratory, honestly, I was satisfied! The staff is very polite, they talk politely, explain carefully. At inexpensive prices! They also give you a free coffee coupon and a baby puree in addition! In general, I give 5 stars, I am satisfied, in the future, if I have to take any tests, definitely the Helix laboratory!
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1
January 17
It's a very good center. I was there once, but everything is just great. I paid for the analysis at the reception, and they gave me a coupon for coffee. There is a stylist with free shoe covers. And next to it is a bucket for used shoe covers. A closet with hangers and a huge full-length mirror. In the office there is a comfortable chair with armrests for blood collection. I'm thrilled.
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November 2, 2024
IT IS LOCATED ON THE FIRST FLOOR OF MY HOUSE, A LOT OF PEOPLE, EXPENSIVE, BUT THE PERSON WORKS VERY WELL EFFICIENTLY AND QUICKLY, THANK YOU FOR YOUR WORK.
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August 13, 2024
I left Helix in Baranovichi under a great (unfortunately negative) impression
Natalia Simakovich's complete non-personal service at the reception, inability and unwillingness to communicate with customers and unwillingness to answer questions.
A pre-made online order with a promo code was canceled, the woman could not clearly explain how and what needed to be done, she answered all questions with some kind of passive aggression, I left with a sediment and under a bad impression (the order was disbanded, the promo code for the order of 200 rubles was not applied, Natalia's boorish attitude)
After the visit, I decided to come up again to find out everything that was unclear to me
When I asked about the discount and promo code, a woman appeared at me with the words "look at the cameras"
In comparison with the communication of the administrator, the blood sampling was as comfortable as possible, there was a very pleasant and likeable woman
I'm shooting 2 stars, because I really didn't like the service at the reception, it's very unpleasant!
The reception time is 13.08 at about 11:30
It is a great request to have a conversation with this woman about her work and competence.
Judging by previous reviews, Natalia has problems communicating with clients.
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4
November 2, 2024
A wonderful private laboratory. I really liked it. the staff is polite and attentive 👍
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June 12, 2024
I came across terrible staff who discuss clients from head to toe with colleagues after the patient leaves. I came to take tests at the specified time on the site, but it turns out that specific tests are given at another time and we did not familiarize ourselves in advance on the site and are to blame for arriving at the wrong time. But they offered to pass it anyway, at their discretion, since they have no right to refuse. After all that I heard, and the tone in which they talked to me, I left disappointed. I ask you to be more attentive to the selection of staff.
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5
February 17
Fast and high-quality service. Relaxed atmosphere and cultured staff
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March 24, 2024
A good modern medical center, queues are small, tests are taken quickly. There is an Internet site for viewing your analyses. They give you a free ticket for the coffee machine as well as baby food after blood donation. There is a wardrobe, a bathroom, a TV, a children's corner with coloring books for children. Free shoe covers.
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1
July 15, 2023
Polite staff. A friendly attitude. Good specialists. Quickly. Competently. Everything is clean and tidy. After blood sampling, they are treated with baby puree) and coffee. The child is given a balloon.
I recommend SINEVO
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1
June 21, 2024
The attitude of the administrator at the Baranovichi point on Krasnoarmeyskaya Street to visitors is simply no, communication is "off the hook" despite the fact that there was no queue at all. But at least some minimum must be present!!! It's unpleasant! I really hope that the management will take action!!!! In Minsk, the staff is much better from all points of view, but because of all this, they just crossed out all the impressions...
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4
April 2
Queues are terrible for so many customers. And it is very strange that there is no such rule to wear shoe covers. ALL visitors without shoe covers
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1
March 1
The queues are like in a regular free clinic , only here you also pay for waiting in line for half an hour or an hour .
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July 27, 2024
The staff is always friendly. I can't say anything about the consultation, because most of the time I know which tests I need to take. The lobby is always clean, they give you a coupon for coffee, a puree after blood donation. It's nice)
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March 1
Terrible service,arrived with a broken leg, asked to get up after the woman came out after donating blood, no longer with her leg
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1
July 9, 2024
A spacious center. There was no queue, the girls were nice. The tests had to be passed to a minor brother, they were refused at another center, an application and a so-called admission were left at the office here, and everything is fine.
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1
December 15, 2023
Everything is fine, fast, clear, professional specialists in the field of healthcare and medicine, comfortable and to the point. The speed of making a decision on the application. There is almost no queue
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November 19, 2024
Everything is super, the staff is excellent, the payment is on site, it's not long to wait
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June 12, 2024
I came to the lab to get tested the first time and I won't be back. Incorrect communication between the staff and the patient, so that they no longer wanted to take anything. After that, we were discussed from head to toe, in front of the people who were there, after which they told us about it on the street.
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2
1
May 15, 2024
Thank you very much for your help and advice, incredibly beautiful and kind girls at the reception 🫂Always stay like this ❤
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April 27, 2024
A cool laboratory, our children really like it, they are not afraid to take tests. A big plus is the goodies. Polite staff!
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1
April 28, 2024
I will not say expensive or cheap, there are not many such private laboratories, I have donated blood several times, I will not say anything bad, the staff is polite, they will explain everything competently, the service is on the level, the tests come quickly!👍
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February 18, 2024
The location is good, but the prices.... The prices are just space. I understand this, since they cannot do any analysis in urban children's or adult polyclinics, then sending them to a paid laboratory, the city will pay from the budget.
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October 1, 2024
Always fast test results. Of course, there are queues in the morning, but it's all quickly regulated.
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July 27, 2024
I've been here once. Very polite staff, very quickly took blood for analysis, they did not stand in line for long. The result was sent by e-mail
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April 4, 2024
I have contacted this laboratory more than once. Everything is fast, there are no queues and the result is sent to the e-mail, which is very convenient. I came once, paid, handed it over and forgot.
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July 14, 2023
There is a separate queue for online orders, fast service, as for children, everything is super, after passing the tests, the child receives a yummy and a ball, which leaves the baby with good memories)Thank you.
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May 11, 2023
We passed the tests on 10.05, a friendly girl meets us at the entrance, who actually manages the process, which is quite convenient. They make it out for a long time, the girl at the reception is really rude, but maybe I'm being rude, but she spoiled my mood. The blood sampling itself is very comfortable and professional. The result is as promised the next day. Minus a star for the shortened working days before the holidays.
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1
June 12, 2023
I took tests urgently. I came without an appointment.
At the reception, everything was processed quickly, we carefully looked through all the items so that they would not be duplicated, since I ordered two complexes: the Thyroid gland and the Heart (some names are the same in the complexes). Quickly, politely, neatly.
In the treatment room, just acc! My veins are hiding, but they were quickly found here.
I was a little confused by the confusion at the entrance, but then everything went smoothly.
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March 23, 2024
I came for the first time and probably won't come back: I came on Saturday to hand over the biomaterial, I came up on Friday to clarify whether I need to sign up, which the administrator said was not necessary. On weekends, the biomaterial is handed over before 12, on weekdays - up to 15 hours. I came at 11 o'clock on Saturday, I thought to give up quickly and go home to eat, but I was met and surprised by the queues that started right from the street itself. It was something with something. There were 20 people standing in front of me just to get tested. And I had to pay 54 rubles for these tests. It's a terrible system. I didn't deserve the queue, turned around and left.
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1
December 12, 2024
Fast, high-quality, inexpensive
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February 25
Rude person !!! Work on the attitude towards customers!
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2
December 8, 2023
Fast, efficient and affordable! There is a separate area for children, for which I thank you very much
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February 5, 2023
Very pleasant atmosphere, polite staff. Children are not afraid at all. Clean, neat. And they will always prompt and help you decide if the purpose is not quite clear.
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1
January 25, 2024
Very quickly, it's optimal for Baranovich. Compared to the invitro, it's right on all five stars.
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November 8, 2023
Good afternoon. Good service and polite staff. We often apply, everything is always fine.
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January 10
Everything is as always at the highest level!!!
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1
August 22, 2024
Great, the only thing on weekends is a big queue at the checkout
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November 19, 2023
Polite staff, serve quickly. The tests are not taken painfully yet and delight with all sorts of goodies)) if you need to pass some analysis, I go only there)))
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March 12, 2023
The staff is very polite, everything was suggested and told. They were shown into the office. The place was clean at the time of the visit, they gave out free shoe covers. There was no queue.
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August 16, 2022
Good afternoon.
I visited the center with my daughter today.
I want to say a big thank you for the attention, sensitivity and understanding of Ms. Lapich Tatyana Vladimirovna, for the kindness of hostess Ksenia Nazarova, for the skill and pleasant communication to Ms. Chernyavskaya Olga Olegovna. Prosperity to you.
I recommend.
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1
February 13, 2023
Excellent work of the staff, in our difficult time it is very pleasing.I was pleasantly surprised by the attitude of the girls at the reception. Blood until 12:00, I came at 12:30, no one says anything in the queue , they began to occupy me, the administrator tells them that it's too late only until 12, and I ask what to do, they answer-of course we'll take it, it's nice to ....
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1
August 19, 2022
A very pleasant person! Everything is clear, fast and on the case registration takes place (a bonus is a coupon with a barcode for a coffee machine ) . At the entrance, a consultant girl meets you, also asks everything about the case, what exactly you need (to pick up the result or take tests). Everything is clean and tidy!
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1
November 27, 2021
Good service, fast and high-quality service, I use this medical center quite often, now it is located in the center of the city of Neto that used to be on Kirova, where in Soviet times there was a wine and vodka store. The prices here are slightly higher than in the Invitro, but there are few alternatives for Baranovichi, so it's not bad.
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4
1
February 5, 2022
A good laboratory, a wide range of analyses. The girls are friendly, they will tell you everything, advise you
Plus a coupon for free coffee after the tests.
The child also has a healthy snack in his hand.
The results come even earlier than stipulated in the contract.
I recommend
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4
1
May 23, 2023
It's always nice to come here. Polite reception staff, attentive medical staff
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August 20, 2023
Polite, attentive, highly qualified staff.
A very pleasant place
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3
November 16, 2023
Having visited Helix today, I was disappointed.
The employee at the reception spoke incorrectly, leaving a negative impression.
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