Hilton Baku
91 reviews
June 17
The location of the hotel is convenient, the rooms are not bad. It can be seen that the furniture is already a little outdated, worn in places, but everything looks clean. Beautiful view from the window (we were lucky with the view). Convenient elevator system, you don't have to wait long. The breakfasts are excellent, I liked them (you need to ask the waiters to cook an egg Benedict, very tasty). The spa is also good.
Now about the shortcomings:
1) There is a refrigerator in the room, but it
is locked with a key and you can not use it in any way, only if you want to buy something from the mini-bar. How's that? I can't buy anything on the street and cool it. A very strange system
2) I have never been able to take a shower or take a bath properly. It is impossible to adjust the water temperature and pressure - boiling water and cold water are constantly changing. The shift happens quickly, you don't even have time to lather your head
3) The spa is open until 22:30, but the cleaner starts to kick out 15 minutes before the end of work. I understand that everyone wants to go home as soon as possible, but I also came for work, I was released late and these 15 minutes were critical for me to have time to warm up
4) One evening we called the reception three times and asked to bring a shower set from the room. They promised to fulfill it every time, but still nothing. After 2.5 hours and four calls, they still brought
5) The elevator was sometimes buggy: it arrived on my floor, closed the doors and did not go anywhere. He was constantly opening and closing doors. I couldn't call another elevator either, because the system recognized that the elevator had already arrived at my place. Once it was in the morning and I was in a hurry for a work meeting. It was unpleasant, but it was resolved quickly enough
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May 1
Basically, a good hotel, but a little tired, the rooms have old worn furniture. The deluxe room is quite spacious, with a wide comfortable bed, a spacious bathroom (there is a bathtub and a shower stall). Nice view from the window. Normal but rather monotonous breakfasts, everything was delicious. The service is friendly and friendly, especially the waiter Kanan tried his best. The hotel does not accept any Russian cards, even Union Pay, but an exchange office is open on the ground floor until 20.00, after that the currency can be changed at an ATM near the reception. By the way, there is a bar with cosmic prices on the ground floor, and they just found some kind of ABB bank terminal there, which accepted Gazprombank's Union Pay card. There is a gorgeous promenade next to the hotel. You can walk along it perfectly. Immediately after the underpass there is a stop of a red tourist bus with an open top, which runs along the route. Valeh, a very intelligent and friendly private guide, caught us near him and offered us a private tour of Baku. The next day, he came to pick us up and we traveled all over Baku and all the sights in his minibus for the whole day. Such a gorgeous tour cost only $ 100. I liked the city of Baku very much, very clean, smiling, friendly people, always want to help in some way, wonderful warm weather. It seems that quite different Azerbaijanis live in Baku than in Moscow.
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3
September 10
The rooms are comfortable and spacious. I was lucky enough to check into a view room.
The service is unobtrusive, clean efficiently. The breakfasts are for 4, but the view is for 5. The hotel is conveniently located both for logistics on business and for evening walks along the embankment. It's a long way from the old town.
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November 29, 2023
A wonderful hotel where we spent a wonderful weekend with the whole family. A good restaurant on the 23rd floor, opposite the hotel is the popular Marivan restaurant, where we went for lunch, near the embankment and shopping centers, 20 minutes walk to the old town. I lowered the star for one unpleasant moment at the very beginning.
We stayed in a deluxe room. There are no complaints about the room, it is gorgeous, even the pillows are comfortable (surprisingly). When booking, we made a request for a cot for our one-year-old child. The hotel wrote, don't worry, we will provide.
An unpleasant surprise was waiting for us in the room in the form of a huge shopping basket-a trolley for transporting dirty hotel linen. At first I didn't understand why she was standing here at all, maybe they forgot when cleaning? But looking inside, I saw a homemade foam mattress on the bottom and was horrified. That is, they offered to put the child in a dirty huge bag hanging like a hammock, where sleeping accessories were carefully thrown in which you can completely drown without support under your back?! Is it worth talking about the safety of such an undertaking? I didn't have the words. Then this trolley was replaced with an ordinary adult cot-type bed without sides, we had to build them out of pillows. We wrote in advance about the crib, we could honestly answer that there are none, we would take our own for traveling.
In summary, the hotel is not for families with young children.
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February 17
A good hotel, the rooms have a beautiful view of both the city and the sea, the hotel is quite quiet, only sometimes the wind howls from the Caspian Sea! The furniture in the rooms is not new, but everything works and everything is clean, there is a hairdryer, ironing board and iron! In the bathroom, shampoos, gels, conditioners, lotions, you only need to take a toothbrush and toothpaste with you from the essentials! On the 23rd floor there is a spa and a gym, everything you need for cardio and strength training is present in the gym, the view from the treadmill is, of course, dizzying! There are breakfasts on the ground floor, everything is fresh and you can't go hungry, once there was a small queue due to the large influx of guests, but in general we were quickly planted and fed)) on the 24th floor, in my opinion, there is a spinning bar, we were there only once, it turns around the axis of the bar, it is difficult to look at the floor and drink at the same time) a good hotel, I definitely recommend it!
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4
October 14
Location in the city center with panoramic views. All attractions are within walking distance. Impeccable service, impeccable views, excellent breakfast, excellent spa and gym with panoramic floor-to-ceiling windows, impeccable service. Fast, quiet panoramic elevators. Clean windows on the 16th floor (how they achieve this is not clear). Lovely wide, very comfortable beds and pillows. Of what could be improved - a cheat sheet in Russian with navigation around the hotel and spa opening hours, time and place of breakfast, additional services. Hilton is the kind of hotel where everything is always impeccable and excellent. You always meet our expectations. Many thanks to all the staff for taking care of the guests, kindness and hospitality. I want to come back here again and again. If you're talking about Hilton, it's always superlative.
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June 23
The location is gorgeous, but where else could Hilton be located. There are no questions about the reception, nor about the service - everything is clear. There was no tourist fee (May 2024). Near the embankment, the Old town. Inside the hotel there is a cool leisure - restaurants, a swimming pool
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April 2
The hotel is super!!!! Excellent breakfasts, a large spa center, with a huge swimming pool and a bunch of baths, on the 23rd floor with a gorgeous panorama!!! The location is super 👍👍👍 everything is nearby!!! Formula 1 is passing by!!! The rooms are large, clean, and cozy. 5 out of 5. The only disadvantage is that the price tag is not particularly cheap!!! But it's worth it!!!
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August 21, 2023
I stayed twice in this hotel, I was satisfied with everything. Excellent breakfasts, everything is very tasty, in the summer there is an abundance of fresh vegetables and fruits. The rooms are clean, the staff is hospitable and polite. Special thanks to the managers Emil and Orhan, they are very customer-oriented, they tried to do everything to make my stay at the hotel as comfortable as possible. I recommend the hotel! I'll come again.
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May 4, 2023
Amazing hotel, very beautiful view, rooms in good condition, the bed is amazing, you sleep like on a cloud, the bed linen is very soft, pleasant. There is also a sports club in the hotel, and a salon, the salon was visited by an amazing master Zara, a very nice and pleasant girl, I will return to her to maintain my beauty and shine. The staff does their job at the highest level, everyone is friendly, polite, always help and prompt. Very tasty breakfasts, everything is fresh. The chefs are well done from the very early morning they put all their efforts and prepare such delicious dishes. Technical staff as a special agent))) you won't see it, you won't notice, you come already everything is cleaned and clean, but still once I saw a nice woman who was cleaning the room. Tech staff Forgot the coffee couple near the door))) I took it to the reception and asked just not to scold her))) anything happens. Thank you to all the staff of the hotel for your work, kindness, everything that you do is a lot of work and believe me, not everyone says, but we are grateful to you.
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October 10
Everything is fine, the rooms are just great! Room Service is good, not very good, inattentive. The breakfast is very tasty, the SPA center is just brilliant! In general, I recommend it to everyone
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August 19, 2023
Great hotel! I've been staying here for the second year and I'm happy with everything! The breakfasts are on the level, the food is delicious, the food is varied, everyone will find what he likes! In summer, there is an abundance of fresh vegetables and fruits. The staff is polite, attentive, the rooms are clean. Special thanks to the managers Emil and Orhan, they did everything to make my stay at the hotel as comfortable as possible.
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3
April 7
Good delicious breakfasts. There were not enough red fish. There is a nice swimming pool with Jacuzzi, sauna and hammam. The staff is polite and helpful. Gym and swimming pool on the 23rd floor with a panoramic view of the city
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September 13
One of the best hotels in Baku. The location is great. The room is comfortable. The staff is wonderful. Well, there are questions for breakfast)
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February 2
The service is good. Breakfast is not very monotonous, and there is no fish. The coffee is great. The rooms (standard) are not well thought out - the closet is not comfortable, the faucet on the sink splashes and is not adjustable. Shampoos and gels are attached in the shower- you can't carry them into the bathtub. There is no bidet, there is no standard hygienic shower (the toilet is equipped with a nozzle, but it is inconvenient to use it and the water is cold). Otherwise, everything is OK, the impression is good.
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August 19
I do not recommend this hotel!
I was walking in the center, went to the hotel, charged my phone and booked a room in this hotel, as I make reservations through the Islet application. They started kicking me out with the police, as they announced and said that important guests were at the hotels, and I was bullshit and asked to leave the hotel and the police came. Terrible service and people.
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3
October 2, 2023
I really liked this hotel, we came to relax, the conditions are excellent. Let's come back again) clean, respond quickly to all requests, located in the city center - near a large shopping center. most of all, of course, impressed by the pool and panoramic restaurant
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3
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October 19
Well, what can I say about the Hilton, everything is on the same level as usual. But this particular hotel also has a very super-cool view of Baku from the panoramic rotating bar upstairs! There's a bomb in the evening!
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July 9
I do not recommend this hotel.
The cleaner stole underwear from the room.
We came to the reception three times. Rections 0. They can only smile. That's it.
The breakfasts are monotonous and there is no variety. The only advantage of the hotel is a hammam and a swimming pool.
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October 31
Bartender Ali, special thanks, is a very sincere and good person. Thanks to the hotel for such an employee.
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October 21
I'll give you five for the view, for the comfort in the room, for the incredible size of the bed and excellent breakfasts. but! the audibility in the rooms surprised me unpleasantly. The neighbors are newlyweds, as if they were celebrating their honeymoon in your room...
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July 5
Not a bad hotel with a convenient location near the waterfront. The room stock needs to be updated. For some unknown reason, the mini-card in our room was blocked.
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October 1
Convenient, comfortable, stable in quality, I liked everything.
We had a good time.
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February 24
Good location, on the waterfront. Panoramic rotating bar. I didn't like the breakfasts very much. A repetitive assortment, no dishes from the chef. There is not enough space, the hall is always crowded.
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3
April 21
The location is perfect, everything is within walking distance! Clean rooms, delicious bars and restaurants! Super!!! Thanks
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May 1
The Hilton is as always on top, delicious breakfasts, cleanliness in the room, responsiveness of the staff, a wonderful swimming pool.Definitely 5+
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June 7
A chic hotel with a good view, but the Restaurant is just short on the 24th floor. The staff is excellent and helpful, always ready to help! I recommend it to everyone who visits Baku!!!
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November 16
Great hotel, a little far from the old town. But closer to the port
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May 12
It doesn't really look like 5 stars. No one greets you on arrival. They were carrying suitcases themselves. Disgusting and meager breakfasts. The soap in the big bottle is nailed to the countertop!!! The suite has a large bathroom... how do I get to the bidet? Should I put soap in my hands???!!! The staff has no idea what the service sector is at all. A 3-star hotel!!!
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October 3, 2023
Deluxe room, side sea view.
Very comfortable linen and pillows. However, as always at the Hilton. The breakfast is varied. Hot dishes, porridges, fruits, vegetables, snacks, desserts.
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May 23
Excellent location, good staff, everything seems to be present, which should be in the hilton, clean.But some kind of uncomfortable hotel or something…
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August 8
в туалет без проблем, на рецепшн дали пароль от вай фай. Спасибо ребятам, выручили!
1
November 19, 2023
Well, of course, Hilton, all that, but honestly, a very nice hotel. The location is perfect. Service, staff, cleanliness - everything is fine. The room is comfortable, the view from the window (10th floor) is gorgeous. Manager Emil is a separate respect.
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December 11, 2023
The cleanliness is so-so, there is no full-fledged cleaning. A delegation came by , said that the outside of the toilet was pissed on .
Breakfasts are compared to the hotel 200 meters away from the Marriott, where everything is diverse, everything here is 4 stars at most. The problem was reported at the reception. We hope for a correction of the problem
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March 11
A wonderful hotel: location, rooms, breakfasts. And it is well suited for business events
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July 31
Thank you so much for your hotel. I really liked everything. And the service and the rooms and the spa, I can't single out something separately.
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October 11, 2023
The room is clean, the staff is very friendly, the breakfast is wonderful, pleasantly surprised by the diversity!
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October 3, 2023
A wonderful hotel with wonderful rooms. Great spa upstairs! =) but the truth is the sauna did not work at least on September 13 and 14, 2023, which upset:(
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May 7
The location is great, the rooms are a little tired, sometimes there are queues at breakfast
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July 16
The deposit was not refunded! If you are asked about a refund, write to the mail. There is no reply to the mail!
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April 26
A very nice hotel. The staff is very pleasant and friendly!
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3
July 3
Nice rooms, clean. I recommend
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August 16, 2023
I liked everything. Nice room, great breakfast, great location.
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June 7, 2023
Very nice hotel. The room is clean, the pool is on the 23rd floor with a steep view, the breakfast is delicious. I recommend it!
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October 26, 2023
Everything is very cool, awesome lounge on the roof, everything is spinning, a bomb, I recommend it to everyone!
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3
November 2, 2023
Pleasant, polite and high-quality service. The standard room is fine.
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3
January 31
An excellent place with the best service and poor WiFi
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October 4, 2022
Great hotel with great service! I liked everything - service, rooms, food! I will definitely come back again!
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3
December 1, 2023
Great view from the bar on the top floor!
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3
April 24, 2023
Great hotel! Very friendly staff!
I will be happy to come again
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