A very dirty hotel, upon arrival there was a lot of hair in the drain and on the tile in the bathroom, not a single clean mirror. Used toothbrushes are taken away , but new ones are not reported , as well as other accessories . One towel for two , which is changed every two days . The bed linen was stained with blood))) the staff at the reception does not care about requests.
A constant assortment of breakfast , a working coffee machine every other time , empty plates are not replenished
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Ivan M
Level 6 Local Expert
August 6
This is a hotel where you stop by and there are not even towels. You ask to bring them and they don't bring them... Don't take rooms with sea views because the windows are so dirty that the view will not be the same as in their pictures. I have been to many hotels of this chain, this one is not customer-oriented.
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Regina
Level 6 Local Expert
October 28, 2023
Perhaps it would be a solid score of 5 for Hilton with 5*, if you don't know what the picture should really look like.
Upon arrival, there is just a soulless and not ready to help employee at the inspection, what is he needed for? It feels like it's just like a statue.
We were quickly settled, but first I chose a room on the 9th floor in the application, but in fact it was occupied.
Either you need to mark occupied rooms, or remove this function, otherwise why is it needed at all?
In fact, in the room: dirty carpet (vacuumed only in the middle, apparently) in the corners and windows were dirty. Also insanely dirty windows. Torn bed linen (I remind you again that the hotel is 5*). Dirty furniture (the sofa was stained white, I don't even want to represent the derivative of these stains)
And there were no dressing gowns at all. How can there be no dressing gowns in 5*? It's a paradox.
There are also disposable glasses in the room, this is the first time I've seen this since I've been living in hotels.
Unfortunately, I was not at breakfast personally, but my husband said everything mediocre and there is nothing like wow, breakfast is like breakfast.