On December 4, 2025, I visited my favorite restaurant, Edge, at the HILTON Hotel in Pattaya, Thailand, once again. The restaurant was always top-notch, boasting delicious cuisine and good service. But this time, things were really bad. We arrived at the restaurant at 8:30 PM, and the girl at the reception asked, "Are you staying at the hotel?" I said no. We came for dinner. She showed us to a table with a very dissatisfied look on her face. I asked for a bottle of water, and they brought me a glass of water. Then she said something to the waiter in Thai and kept pointing her finger at our table. (This was very unpleasant, and I felt very awkward). The sign at the entrance to the hotel said the restaurant was open until 10:30 PM. At 10:00 PM, I went to get dessert (they were still on display). The employee in the dessert department rudely waved me off and said, "We're closed." I spoke to the manager, and after some persuasion, they brought me dessert. (Thanks to the manager.) Then I went to the restaurant restroom, where the door was shut in my face and someone very aggressively said something in Thai (it was the restroom cleaner). I was shocked by the evening, and my mood was completely ruined. I left the Hilton (Pattaya) and couldn't believe this happened at Edge. I always recommended this place and was very pleased. I often visit Hiltons and their restaurants in different countries. Now I'm very disappointed. I left the restaurant and don't want to go back there again. It's a shame the staff is rude and makes you feel guilty for coming to this restaurant. It seems that neither the hotel nor the restaurant welcomes guests. Sincerely, Dmitry Kudryavtsev.

Алёна Кузьмина

Level 19 Local Expert

Well good

Sebe

Level 12 Local Expert

Nice shopping mall on ground floors

Hilton Pattaya

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