In principle, I liked everything. The staff is pleasant and helpful. They will tell you where and what you can find near the hotel. The room is comfortable. There were no problems with the water. The rooms were cleaned. We took accommodation with breakfast. There will be enough assortment to eat. The staff at the rectory is trying their best. Everything is clean and tidy. At the same time, there were several uncomfortable moments. The air conditioner was not adjusted for heat. There are instructions. Studied it. We also looked at it on the Internet, suddenly we got it wrong). But no. We did the heat setting according to the instructions (well, at least +22 ... + 23 degrees), but it still remained + 19.. As a result, we got sick. It's hot outside. Windows are not provided for opening (they are just "deaf"). Turn off the air conditioner completely does not turn off ((. And another point - the kettle in the room was with rust inside. The hotel doesn't seem to be with 2* and can afford normal kettles. They asked to replace the staff. They're great. They changed it. But the kettles were brought with even more rusty walls and bottom (((. How to boil water. Rust is a poison. If only once, then of course it's nonsense. But you can't drink this kind of water several times a day. With these disadvantages, I liked this place. I hope when we arrive next time everything will be fixed.
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Игнат Гуменный
Level 5 Local Expert
August 30
The rooms are standard for chain hotels - small, but as functional as possible. It is clean enough, the room has a good shower cabin.
Breakfast is meager, there is not enough space, they do not have time to clean the tables, bring dishes to the buffet instead of empty ones.
In my opinion, it is inadequately expensive. For the money that you will pay for the room (about $ 110), you will be reminded in half an hour that it's time for you to leave, and if you have lost your room card, you will have to pay $ 5.
If you need documents about your stay and you said this at check-in, then you will have to be reminded again at check-out and wait until they do them, because the guys at the reception constantly forget about it, no matter how many times you stay, the same problem is always the same.
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Николай Лппоев
Level 2 Local Expert
June 27
The hotel is great! Clean, respectful, comfortable and delicious breakfasts. I always come back, even despite some shortcomings.
Of the cons:
1. I left twice before the start of breakfast, the last time on 06/26/2024. I informed the administrator about the day and asked him to prepare a lunch box. There were no lunch boxes at the check-out in the morning! This situation was repeated twice... According to the administrator, the kitchen has not prepared. Set up communication between employees and departments.
2. Strengthen the Wi-Fi in the hotel, it is impossible to have a bad connection! Even in the worst hotel, the connection is more stable and better.
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Алексей Грозных
Level 6 Local Expert
April 3
A nice cozy hotel, newly renovated, everything works, clean and comfortable, located in the city center, decorated in the corporate style of Holiday Inn. Of the cons, there is no fare with dinner, which is not convenient when you stop by in the evening (although maybe I searched poorly on their website). In general, I recommend it.
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Юрий Абдулфазылов
Level 11 Local Expert
May 26
The location of the hotel is excellent, the rooms are clean... And nothing else is good.
There are children at the reception desk who are unable, but mostly unwilling, to help solve problems.
For the first time I lived in a room without a refrigerator.
There is no toothpaste or brushes.
There is no shoe spoon. All this must be ordered, called, asked to be brought to the room.... (NONSENSE!!!)
Well, at least we were lucky, there was toilet paper...
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Тимур Салихов
Level 13 Local Expert
April 14
It was an unforgettable experience staying at this hotel! Excellent service, amazing breakfasts, and a convenient location - all this made staying at this hotel truly special. We liked it so much that we definitely want to come back here again!
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Зейнеп Ахметова
Level 10 Local Expert
April 29
+Beautiful mountain view from the lobby on the upper floors
+The room is cozy, clean
- It seemed cool, but it was spring
+Breakfast
+Staff assistance in maintenance
+Within walking distance of a shopping center, pharmacies,mini market
+Comfortable waiting room on the 1st floor
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Елена Лебедева
Level 14 Local Expert
January 14
Excellent newest hotel in the city center with excellent car and pedestrian accessibility.
Friendly staff, varied and delicious breakfasts, stunning views from the windows of the upper floors, 24-hour Parking for hotel guests.
The only drawback is that the windows do not open, the supply and exhaust system is working. Those who like coolness and drafts will feel very uncomfortable.
We liked the hotel, we will definitely come back.
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Наталья Деркач
Level 13 Local Expert
September 9
I was a guest at the hotel in 2023. The service was much better than this year. We had three colleagues, a business trip. Two of us had phones that didn't work, and in order to ask for water, toilet items (dental kit) had to go down. At the same time, the phone was not repaired. The check-in was from September 2 to September 6, 2024.
The heating system in the room also did not work and it was very cold. A solution was provided: an extra blanket and a heater.
You need to ask for everything: water, dental kits, slippers, a bathrobe, which is provided by default in other hotels.
A male employee came to a colleague on the day of departure, the colleague was still asleep, he wandered around the room for a purpose that no one understood. When a colleague found him, he asked: why haven't you left yet. The situation is strange, moreover, early in the morning, when the check-out is at 12-00.
There are tables and chairs in the hallway on the second floor. It doesn't say anywhere that you can't sit there. My colleagues and I sat down, a girl comes running and says that the premises are rented by Argentines and they can come and occupy it at any moment, we have to leave. The Argentines turned out to be our neighbors and allowed us to stay in this room, let me remind you, this is just a corridor. But the staff started kicking us out again. The reason is not clear, I think it is very non-guest-oriented.
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Ani
Level 9 Local Expert
March 29
In general, this hotel chain always helps out everywhere! If we go to an unfamiliar city, we always rent a room at the holiday inn express first — it will be guaranteed clean, delicious breakfasts, courteous staff, and an adequate price. In Almaty, the hotel, as always, helped us out! Everything is fine, I recommend it to everyone)
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Ольга Рыжова
Level 6 Local Expert
January 15
Nice hotel. The rooms are small, but freshly renovated. The room is clean. Cleaning every day. Delicious breakfasts, although the choice of dishes is small.
Among the disadvantages, there is no refrigerator in the room and there are no cupboards for storing things (there are niches).
There is an iron and ironing board in the room!
We had a room with a view of the courtyard, rooms on the other side with a beautiful view of the mountains.
The service is good.
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Ksenia Volkova
Level 8 Local Expert
August 6
An amazing disappointment:
I checked in at 23:20 - with an empty reception and a room paid in advance, I waited 20 minutes for an employee to sort out the problem of another guest. She asked me several times to call someone for help. Only after she had already entered the office and asked to speed up, the second young lady came out. The result is that they gave the wrong room that they booked. They didn't apologize, they didn't warn me. When I asked to check the reservation, they said there were no rooms! Seriously?!
In the morning, I had to figure out what was wrong with the number myself, and until I started asking to call the head, the number was not available. After my request, he appeared immediately. No one compensated for the night and the inconvenience of checking in the day before.
Next, the next day, I ask you to pack breakfast for tomorrow, paid for with yourself, at 19:30 - it turns out to be too late for the hotel. Zero customer focus again.
I really sympathize with the management of the hotel, on such cases you lose loyalty in two seconds.
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Константин Горожанкин
Level 26 Local Expert
April 28
He took his rightful place - often here at events. Spacious parking with convenient check-in. Consistently excellent rooms, lots of foreign guests
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Ника Горюнова
Level 12 Local Expert
April 25
The rooms are nice, new, and cozy. There are for smokers and non-smokers.
Staff on solid 3.
Breakfast on solid 3.
Of the disadvantages, there is no food in the evening, there is a bar where you can only buy nuts, the cafe / restaurant at the hotel does not work.
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Елена
Level 11 Local Expert
May 15, 2023
Новый, аккуратный, стильный, минималистичный отель. Хорош для недлительного проживания в течении нескольких дней. Завтраки достаточно хорошие. Ресторана нет, но есть небольшое кафе, где можно вкусно пообедать и поужинать, румсервиса нет. В номере нет полноценного шкафа: открытая перекладина на несколько вешалок, если гладильная доска и утюг, чайник. Окна не открываются. Но система вентиляции хорошо работает. Персонал хороший. Пребыванием довольна. Была мысль поставить 4 звезды из-за шкафа, окон, отсутствия румсервиса и ресторана. Но решила, что как экспресс отель для коротких поездок вполне заслуживает 5 звёзд.
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Алла Петрова
Level 9 Local Expert
March 26
A good hotel, the towels and bed linen are snow-white. Everything is clean and there is no broken furniture or a dead bathroom. The minus is renting a bathrobe, I meet this for the first time in 15 years of business trips, as well as the lack of slippers. The breakfasts are simple, but you will not stay hungry. You can see the mountains from the window, though not from all rooms.
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Михаил
Level 10 Local Expert
February 24
A standard IHG hotel. Everything in it is so standard that it is even comfortable. The hotel team is young, they work with a smile. The breakfasts are somewhat monotonous, but delicious and fresh. If your goal is card tourism, then the hotel is very conveniently located, the offices on Al-Farabi can be reached on foot.
Take a higher floor: from the 9th, for example, there is a beautiful view of the mountains
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HANNA ALIAKSANDRAVA
Level 7 Local Expert
April 15, 2023
Чисто, вкусно кормят, удобное расположение, на высоких этажах прекрасный вид на горы. Персонал абсолютно вежливый, уборка каждый день, в номере есть все что нужно - мыло, шампунь, гель для душа, полотенца разных размеров и фен. Туалетной бумаги даже с избытком. Вешалки прикручены к шкафу, вешать на них одежду неудобно, но возможно. Отличный интернет в номере. По телевизору есть что посмотреть + смарт тв. Чайник есть, чай, сахар, сливки и растворимый кофе каждый день кладут новые. Кровати удобные, в номере тепло. Теперь если приеду в Алматы - только тут останавливаюсь.
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Эдуард Султанов
Level 7 Local Expert
August 29
Great hotel! The standard room for two is adequate in size. A delicious, not very varied, but sufficient breakfast. There are many guests from India.
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игорь панов
Level 10 Local Expert
October 31, 2023
A good hotel, most of it meets the standards of the network, the room is clean, a bathrobe and slippers can be provided on request, the staff is responsive, there is a shop and a small restaurant nearby, proximity to the main attractions. The main disadvantage is breakfast, lack of variety, one full-fledged working coffee machine during the entire stay.
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Алина Ф.
Level 5 Local Expert
May 22
Overall, a good hotel, friendly staff, good breakfast (different porridge, scrambled eggs/omelet every day)
But it was very hot in the room, the windows did not open, and the air conditioner did not work in winter
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Tim A
Level 13 Local Expert
April 20
There is a parking lot, a reception area. Coffee and water in the buffet. Everything is polite, clean and beautiful. There is a lack of free and fast WiFi :)
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Дмитрий Рыков
Level 8 Local Expert
February 29
For a few days at work, the best thing is a good location, good value for money, decent rooms, pleasant staff, almost always a bar restaurant, delicious food.
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Алекс Т
Level 12 Local Expert
July 12
A good chain hotel, the room is clean, the breakfast is good, a large set of dishes, the staff is hospitable and friendly
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Tatyana Davidenko
Level 7 Local Expert
May 2
Nice cozy hotel, very clean, friendly staff. The location of the hotel is good, there are shops and cafes nearby.
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Вячеслав Денисов
Level 13 Local Expert
August 3
Clean, cozy, without too much pathos. The hotel is an excellent example of the standards of the Holiday Inn chain. Breakfast seemed a little meager. Otherwise, there is nothing to find fault with, and why)
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Кирилл Калинин
Level 16 Local Expert
August 16
The hotel itself, the room - there are no complaints. But. I ordered a lunch box in the afternoon, flew out early and did not have time for breakfast. The order was accepted at the counter, informing that everything would be ready at 05:00 in the morning. Accordingly, I fully expect breakfast. In the morning, they were stunned at the same counter - there would be no breakfast, the restaurant refused. No one warns you.
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DS
Level 10 Local Expert
June 28
Everything is rated 5 according to the price - quality rating.
Clean room, cool shower, nice bed linen, good air conditioning, crisp breakfast!
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Валерия
Level 9 Local Expert
June 2
Very good breakfasts, very nice rooms, the atmosphere inside the hotel is comfortable. There is a point with a computer-wifi printer.
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Михаил Вязанкин
Level 8 Local Expert
February 10
A huge number of small shoals. Well, it's okay that there is no refrigerator. On the first day, the ventilation did not work at all - and there were no windows that could be opened. We went all over the hotel, looking for a normal room
The phone in the room was flashing a message the whole trip, making it difficult to sleep. They offered to call the master, but they didn't have the strength to let him in after work.
The breakfasts are good, there are no complaints about them.
But I was most annoyed when I paid for a late check-out and at 11:50 a girl calls me and reminds me of the eviction.
Then I went out for lunch, I come back - the card is blocked.
We waited 10 minutes to check out until the room was inspected, although the cleaners were in the next room, when I went out I couldn't walk with a suitcase because of their trolley.
In short, it's not worth it for such a price tag
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Михаил С.
Level 12 Local Expert
January 24
Nice hotel, in the traditional Holiday express style. Excellent, compact room, good breakfasts.
There was only a lack of competent staff at the reception, who does not know the basic things, for example, the nearest currency exchange office
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Валерия Соколова
Level 9 Local Expert
March 14
A great hotel with a convenient location, always friendly and courteous staff,good breakfasts, have stayed here 4 times already and everything is always perfect
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Катерина м.
Level 5 Local Expert
January 10
It was in November 2022. Cozy, clean, helpful staff, delicious breakfasts, good location. A real European level, which you always expect from a Holiday Inn
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Ольга Закатей
Level 7 Local Expert
January 6
The air conditioner in the room did not work for heat. And they couldn't "fix" it. On the fifth day, it magically turned on, but I had already irrevocably caught a cold. It was warmer in the hallway. You open the room and go into the freezer. When the air conditioner is turned off, cold air blows from it on the right. The instructions say that the room receives "clean air from the atmosphere." But when you turn on the heat, nothing happens. When he repaired himself, in addition to the cold air on the right, the warm air on the left began to blow. At the same time. Don't laugh. The night before we left, it somehow heated up. "Thanks" to the fact that instead of one bed I had two single beds for one of me (great, right?), there were 2 short narrow blankets. I put one along, the other across, and slept like that. There was at least some way to hide. The breakfasts are meager, the coffee machine did not work all the time.
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Miss
Level 8 Local Expert
April 19, 2023
Номер маленький, но довольно уютный.
Из плюсов чистота, доброжелательный персонал, обслуживание и уборка.
Минусы:
- завтраки никакие, небольшой выбор и не сильно съедобные продукты, огурцы и помидоры вообще жуть. Попросили повара сделать свежую яичницу и один раз, прям со скрипом согласились приготовить обычную глазунью, а на следующий день отказали - «нельзя так» ответили. За 15 минут до окончания завтрака просто отключили свет!
- окна в номере не открываются
- нет халатов
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Кирилл С.
Level 4 Local Expert
December 22, 2022
Очень понравилась гостиница. Вкусные завтраки, компетентный и отзывчивый персонал, и в номерах чистота и порядок: замечал, что каждый день убирают и оставляют новую питьевую воду и чай. В самих номерах уютно, видно, что свежий ремонт.
Скорее всего чаще отель снимают под корпоративные нужды различных компаний (командировки, конференции). В холле есть что-то вроде коворкинга и большой телевизор (во время ЧМ по футболу народ там собирался смотреть футбол). Я приезжал частным образом, но остался всем доволен. Спасибо сотрудникам отеля! Могу только порекомендовать данную гостиницу
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Ирина Ремизова
Level 8 Local Expert
November 30, 2022
Номера чистые , со свежим дизайнерским ремонтом, белье постельное и полотенца кипельно белые, всё с виду как новое. Матрасы очень высокие, комфортные. Портьеры блэкаут, свет полностью закрывают. Подсветка есть скрытая, есть прямой свет в номере и в ванной, что очень удобно. Номера соответствуют своему фото на сайте. Мы с детьми, поэтому брали два смежных номера. Каждый день убирают , меняют полотенца. Есть маленький чайник в номере, чай, кофе, сахар, бутылка с водой( каждый день приносят). Дали тапки. Гель, шампунь, мыло тоже дают. В номере есть сейф, утюг, гладильная доска, фен, большой телевизор. Окна не открываются, но в Алмате такой сильный смог часто стоит, что лучше их и не открывать. Пишут, что воздух в гостинице фильтруется, ну по моим ощущениям и вправду чище, чем на улице. Обогрев номера воздушный, температуру можно выставлять. Он слегка шумит, нам показалось жарковато, мы его просто выключили и больше не включали, при небольшом минусе за окном в номере было и без обогрева комфортно и тепло. Персонал очень вежливый, я лично никакой грубости или хамства не услышала, очень тактичные все, улыбаются. Завтраки порадовали разнообразием блюд, всё свежее и очень вкусное. Муж в США останавливался в этой сети гостиниц, сказал, что здесь шведский стол намного богаче. Нашим детям тоже всё понравилось. Расположение удобное, мы очень много достопримечательностей пешком обошли, рядом есть большой ТРЦ Форум с кинотеатром и т.д.
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Алексей Хордиков
Level 15 Local Expert
March 29
A great hotel, on the ground floor there is a work area - tables, chairs, sockets ... and there is also a bar with coffee. I recommend the hotel
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Светлана Касьянова
Level 6 Local Expert
October 27, 2022
Отель по виду достаточно новый. Уютные чистые номера. Очень хорошие завтраки, на любой вкус можно выбрать. Есть коворкинг, бар. Интернет в номере был отличный. Только холодильника не было. А с ним было бы удобнее. На ресепшене все работники вежливые и улыбчивые, готовы помочь, если надо. Шумоизоляция номеров хорошая. А может просто повезло, и соседи были тихие. Я уже порекомендовала этот отель своим знакомым, собирающимся в командировку. Также и сама при повторном посещении города, буду останавливаться в этом отеле.
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Alessio
Level 8 Local Expert
August 27
Excellent price/quality ratio! Brand new hotel, designer rooms, snow-white linen and towels, clean and fresh bathrooms, daily high-quality cleaning.
Some of the windows overlook the mountains.
Delicious breakfasts. There is a bar.
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Александр Денисенко
Level 6 Local Expert
January 27
A luxury hotel. Maintenance at sunset. Money was accidentally left in the room. After cleaning the room, everything remained in its place.
The fresh air supply is very weak in the rooms. It's a little uncomfortable.
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Олег М.
Level 14 Local Expert
December 14, 2023
Not a bad hotel. The rooms are clean and cozy. Everything is not bad, but there is one thing: the room smelled strongly of smog in the evenings. I turned to the administrator, she informed me that she could not move me. The master on duty came, he also felt the smell, but could not eliminate it. I invited the receptionist to go up to the room , she said that she did not feel the smell . You are a good hotel, but the administrators do not go to meet the guests to resolve issues for this and 2 points!!!
A great buffet!!!
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Аня Т.
Level 8 Local Expert
January 6, 2023
Весьма неплохая гостиница, завтрак вкусный, большой выбор еды и напитков, современный ремонт и интерьер, интернет работает хорошо. В телевизоре кабельное с разноязычными каналами.
Из минусов - грязновато, в номере пыль, пятна от чая, окна грязные и тд. В целом хорошо, очень удобная кровать, особенно после суток в поезде и вид из окна оказался на горы что конечно очень радостно👍🏻
belyaev belyaev
Level 7 Local Expert
December 1, 2023
The room is very cozy, as always everything is clean and well prepared for check-in. Breakfast is a reference, especially when on a business trip. I choose Holiday, including because of its convenient location.
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Денис М.
Level 8 Local Expert
October 29, 2023
Stayed here for 5 days in October.
The breakfast is varied and delicious, you will not stay hungry.
The condition of the hotel, rooms and bathroom/toilet is excellent, as the hotel is like 2 years old.
The staff is friendly, but wanted to take a tour fee, although everything was paid.
In general, I recommend it.
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Артур Имельбаев
Level 17 Local Expert
June 10, 2023
Прекрасный отель, с просторными номерами, отличными завтраками, в номерах есть абсолютно всё необходимое, Всё чисто и уютно, есть офисная зона для работы на первом этаже, где можно распечатать документы
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Юрий Кислицын
Level 2 Local Expert
April 11
The courier is not allowed to make delivery to the door, there are no slippers, etc. consumables. There is no shoe spoon either. You need to ask for everything, but it's somehow not very begging. It's a little weak for such a price!!!
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Andrei Lawrinovich
Level 11 Local Expert
July 1
A pleasant hotel, with a good view.
Friendly staff.
Everything is arranged
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Коголь Михаил
Level 19 Local Expert
March 8
A lovely, conveniently located hotel with mountain views. The quality of services, as in the entire Holiday network, is excellent. The buffet is good.
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Эльвира Эльвира
Level 19 Local Expert
February 15, 2023
Это относительно новый отель. Номера маленькие, но уютные, хорошая уборка, завтраки скромные. Расположение - центр. У нас в семейном номере не открывалось окно, я так поняла во всех номерах стоят глухие окна, это было минусом в моем случае. Еще у нас не перевелись телефоны на местное время и мы немного опоздали на завтрак с детьми. Несмотря на то, что ресторан выставил таблички о завершении завтрака, в нем трапезничали опоздавшие мужчины, а наши дети остались голодные. Детям можно было бы предложить хотя бы чай с булочкой, но нас выпроводили.