Hotel Continental
Address
Business hours
24 hours
Directions
Tverskaya
265 m
Eye hospital
80 m
1298 reviews
April 5
Fake "Intercontinental" Hotel
I booked a room advertised as part of the Intercontinental brand on a booking website, only to later discover it was falsely listed under this reputable name. Despite my reservations, I decided to proceed with the stay—a decision I deeply regret due to the following issues:
- The room was far too small to accommodate a third bed comfortably, resulting in a cramped and impractical sleeping arrangement. The "extra bed" provided was tiny and unsuitable for an adult.
- The bathroom design featured a partially transparent wall, offering zero privacy for non-couple guests. When I raised this concern, the receptionist informed me that all rooms follow the same layout, making the hotel an inappropriate choice for friends, family, or business travelers.
- Despite the already limited space, the hotel had left a chair in the room, obstructing movement and making the space feel more like a furniture storage area than a functional hotel room. While staff eventually offered to remove it (after my complaint), this did not resolve the fundamental issues with the room's size and design.
- When I requested a reasonable solution, no alternatives were available unless I paid three times the original rate. This response demonstrates a clear disregard for guest satisfaction, especially given the misleading branding and substandard conditions.
The hotel should adjust its pricing to reflect its true standards—not mislead guests into expecting a premium service and stay.
1
January 9
First of all, I felt at home. I enjoyed it and was happy with everything on my last day while I was doing the checkout. I forgot one bag which had valuable items I bought from there… I checked out at 1 pm, then came back at 5 pm asking for my items, they said we had searched but found nothing, so I insisted on going up and looking inside the room, everything was clean and housekeeping. I went down to the reception again and describe the items I left. Plastic white bag which had items…etc then after a while, they told me we found it we would bring it in 15 minutes… I was shocked by how a big name in a hotel residence accept such behavior toward its customers. One of the items arrived in a different bag, which seemed someone had taken it back home or somewhere else, and then they returned it in a different bag. I am pretty sure my other items are with them, too. I’m very disappointed knowing that I give tips to most cleaners, and they still want to steal you!!!
1
March 11
Nice place, perfectly located in Moscow downtown. Walking distance to all the main sightseeing places. The room is not that big but well organized. Contemporary and stylish interior. The breakfast is a bit costly but nice. Ask for the breakfast menu, it’s all included. Strongly recommend
2