The hotel left a terrible impression. I will immediately make a reservation that we took a room with no refund. The payment for the room was transferred at the time of booking. Closer to the day of our check-in at the hotel, we learned that the airline (Aigle Azur), which we were supposed to fly to Paris, had gone bankrupt. However, despite the condition that the payment for the hotel cannot be refunded, we asked the hotel to refund at least part of the payment, hoping that the hotel would enter the position of a client who does not have the opportunity to check into the hotel through no fault of his own, but because of the bankruptcy of the airline. But the representatives of the hotels did not come to meet us, thereby showing a lack of any loyalty to their and potential customers and an individual approach, not taking into account the extreme circumstances in which we found ourselves. At the same time, since we notified the hotel in advance of the cancellation of our reservation and taking into account the high demand for hotels this season (New Year holidays), the hotel had the opportunity to check in other guests in the room we had previously booked, thus received (as we have no doubt) double payment for the same room, at the same time, he did not return anything to us.

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Hotel de Suez

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