Друзья, мы приглашаем вас встретить этот Новый 2025 год в «Mandarin Moscow Hotel 4*», который этой зимой превратится в настоящую волшебную с...
October 11, 14:37
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April 19, 13:45
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СЕМЕЙНЫЕ ДВУХКОМНАТНЫЕ АПАРТАМЕНТЫ
Просторный «семейный» номер с двумя комфортными кроватями — оптимальный вариант размещения для семьи с детьми или компании до 5 человек.
Вариации кроватей:
- 180х200 см и 140х200см;
- 180х200 см и 120х200см;
- 180х200 см и 90х200см.
12330 ₽
ДЕЛЮКС С КРОВАТЬЮ РАЗМЕРА "KING SIZE"
Шикарный номер категории «Делюкс» – оптимальный выбор для солидного человека, влюбленной пары, молодоженов. Просторный и комфортный.
9500 ₽
Семейный однокомнатный номер
Просторный «семейный» номер с двумя комфортными кроватями — оптимальный вариант размещения для семьи с детьми или компании до 5 человек.
Вариации кроватей:
- 180х200 см и 140х200см;
- 180х200 см и 120х200см;
- 180х200 см и 90х200см.
I recently stayed at this hotel from October 2nd to October 6th but left on October 3rd due to a series of disappointing experiences. Upon entering my room, I was immediately confronted by a heavy, unpleasant smell. When I approached the reception to cancel my booking, I was informed that I would still be charged for the first night. I reluctantly accepted a different room, only to discover that it had the same unpleasant odor. The condition of the room was unacceptable: the bathroom door and floor were broken, the lighting was poor, and the overall cleanliness was lacking. After a long flight, I hoped for a peaceful place to rest, but instead, I was awoken multiple times. The noise from housekeepers shouting in the corridor was disruptive, and then, around 7:00 PM, maintenance began drilling into the walls, which was incredibly frustrating. The next morning, I returned to the reception to inquire about a refund for the remaining four nights of my stay. To my dismay, I was told there would be no refund and that I needed to contact the 101hotels for assistance. I did reach out to them, and the operator informed me that a request had been sent to the hotel regarding my cancellation. Now I find myself wondering: what feedback am I supposed to wait for? How long should I wait? Why should I wait at all? This lack of clarity and communication is incredibly disappointing. 7 days passed but no any feedback yet. Overall, my stay was far from satisfactory. The lack of attention to room conditions, noise management, and customer service has left me extremely dissatisfied. I do not recommend this hotel or their service to anyone.
3
Show business's response
Faten Fifi
Level 2 Local Expert
August 26
a nice clean and warm hotel the employees are kind and welcoming thank you for this wonderful stay🤩
1
1
Show business's response
Ясин Хассан
Level 2 Local Expert
September 20
High quality service
Very clean and reliable Nice staff