Huawei

4.8

133 ratings

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Сергей К.

Level 5 Local Expert

I handed over the Huawei watch GT5 Pro under warranty. I brought it on Thursday (09.10.2025), at about 18 o'clock, they said they would call within 14 days... As they say, the day has not passed))) the call is about 12 p.m., Friday (10.10.2025) the clock is ready, you can pick it up! On the same day (18:20), I charged the watch to 100%... Well done guys, very fast, the test is 4 days after the repair- the flight is great! My next phone, anyway, will be HUAWEI! Thanks guys for the promptness!

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Тимофей Крышнёв

Level 8 Local Expert

Huawei pura 70 warranty repairs were carried out, after 6 months of use, I noticed that the back cover was coming off, and it didn't get any better, I decided to contact A1 (where I bought it), they said let's go under warranty, they announced a minimum period of 14 days, after 17 days the phone was returned to the communications store, battery replacement, after inspection it turned out that the lid still comes off, but not as it was, the detachment was under the camera unit, after further checks it turned out that the remaining battery capacity was not determined in the settings, he writes that it takes time, after 40 minutes of discussions in the salon and the phone's operation, the capacity was not determined, as a result, the phone went back to service, even if it takes time to determine the capacity, why didn't the service do everything so that the phone would arrive back to the customer in fully functional condition, where is the quality control? Work report No. 35-08 As a result, a very unhappy customer will be without a device for at least a month, for which he still pays money. The maximum repair period in the transfer acceptance certificate was 30 days, thank you for not keeping it for 30 days.

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Худоешко Сергей

Level 12 Local Expert

My favorite brand of electronics is Huawei and it's not for nothing. Of what I really wanted was the p30 pro smartphone, a wonderful three years flew by and it was really cool, but after missing a couple of new models, I bought the pura 70 pro, a super cool device like all the company's products. The headphones are now 3 free buds pro, and of course the watch is now the 3rd firmware in Titanium and sapphire). Everything pleases every single day, today I also received 3 scales on the smart scale, and once again I was very pleasantly impressed by the quality, style, algorithms, simplicity and, most importantly, the coolness of the product. It's already a breed. I am following the development of the company and the transition to a 5 nanometer process technology in chips has caused delight, I am proud of their successes. But today Huawei just pleased me by additionally inviting me to free service days. And I came to the service center at 53 Independence Street in Minsk, although the action starts tomorrow, but the employee is smart, got into the situation and got to work, cleaning the watch, phone, headphones, and then the film sticker on the watch and on the smartphone was just a gift. And I'm still happy, because the devices seem to have been updated, and it's wonderful. That's what it means to take care of your customers, and to mark the quality of both goods and services. Keep it up, raise the bar, I am a conscious Huawei owner only thanks to your efforts, they are justified. And the next thing I want is a laptop 14 Flemming in green and a fit 4 pro, that's how marketing works))) Huawei forever.

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Alex Rostfrei

Level 5 Local Expert

I don't know how they repair the equipment, because they didn't take the device for repair, citing the lack of necessary equipment, which is rather strange for a branded service. They would take money for the diagnosis (albeit small), and repairing a smartphone, consisting of replacing the fee for an amount 4 times higher than its cost, is still not an option suitable for most

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Андрей Карпович

Level 8 Local Expert

The diagnostic time for smart watches has stretched to 4 days. Without apologizing or offering to wait for the order and for them to receive the back cover, the unfriendly girl handed over the watch, saying they couldn't do it. I had to make the order myself. Well, it will be cheaper by a hundred rubles.

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Анастасия Семянникова

Level 4 Local Expert

Many thanks to the masters and the girl managers - I filled my laptop with coffee, and was left without a workplace (I am an online English teacher) - everything was fixed very quickly + the thermal paste was replaced) Thank you for saving my nerves! I'm going to drink coffee away from the laptop now)

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Евгений Дик

Level 3 Local Expert

We came to replace the films on the phone and watch, everything was done super fast and efficiently. Very nice staff. Thank you very much!

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Ольга Пармон

Level 4 Local Expert

I contacted the service center on January 22 with a child's watch. Before that, I contacted the store where I bought them, and Huawei representatives in other stores. No one could help. I was already thinking about handing them over, because no one could solve my problem with out-of-sync. But, the specialist girl at the service center helped me with the setup, everything worked! Many thanks to the competent, knowledgeable and customer-oriented staff of the service center, and especially to Ekaterina.

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Виолетта

Level 4 Local Expert

I gave the laptop to replace the cooler, the price is pleasant and the warranty is 4 months, everything was done perfectly and even gave a notebook for waiting for details! Although I blamed everything on the New Year's long delivery :)

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Leslie F.

Level 3 Local Expert

Excellent service! The staff is 5+. I caught myself thinking that it was even unusual)), but it was very uplifting. They solved my problem quickly and didn't even take the money. I recommend it from the bottom of my heart!

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Артем Ершов

Level 2 Local Expert

Everything was done promptly and conscientiously. It's a pleasure to deal with real professionals in their field!

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Сергей

Level 11 Local Expert

Some mixed impressions. Modern (if I may say so) renovation. And at the same time, the old, Soviet service. Now the phone (Pura) has hit and there is absolutely no desire to take it to them for repair.

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Андрей

Level 4 Local Expert

I bought Huawei headphones, one earphone was lost, I went to the center to find out the cost of one earphone, the result is that the new ones cost 180 rubles for freebuds, they gave me 190 rubles for one in the center (an employee wrote)

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DashaKoto

Level 8 Local Expert

It's impossible to get through. I was on the line for 7 minutes, after the music and "your call is very important to us", there was just silence, no beeps, nothing. Because of this, I did not receive any consultation or specialist response.

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Михаил Х.

Level 3 Local Expert

Despite the fact that Belarus is listed as a place for warranty service repairs for a laptop, the consultant said that they would not repair it because it was purchased in Russia. It's a strange policy. All that was needed was to replace the frame. Therefore, when purchasing equipment somewhere, you need to take into account that in Minsk you will not repair it in case of a breakdown.

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Яна

Level 3 Local Expert

We asked for help resetting the settings of the children's watch. We helped quickly, waited until I set up the clock and started it. Thank you for your courtesy and a quick solution to the issue!

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Дима Макаров

Level 4 Local Expert

The service is excellent. The staff is very polite and pleasant.We asked about cleaning the speaker and charging connector of the phone. We did everything instantly and efficiently. Recommend 👍👍👍

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Дмитрий Минский

Level 4 Local Expert

I contacted this salon with a problem: I lost the ear pads from the HUAWEI FreeBuds 4i headphones. An employee within a few minutes picked up the ear pads I needed for free! I express my great gratitude.

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Олег Венгура

Level 3 Local Expert

I thank Huawei, in particular Ekaterina, for her help in unlocking the phone. I would like to note the special qualities of communication with the client, the appeal, the ability to hear the client, understand what they want from him and after listening to help, which Ekaterina did.

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Арт Р.

Level 7 Local Expert

It's great that you can order original spare parts, the service is excellent, thank you.

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Александр П.

Level 5 Local Expert

The official service is tin! On Saturday, there is 1 person in place and the one who only accepts applications. The website indicates that they work on Saturday - in fact, they do not. When accepting a phone for repair (to replace the back cover), it is necessary to flash it! The answer to the question of why is: company policy.

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Дмитрий

Level 11 Local Expert

We bought a Huawei brand watch. During operation during the warranty period, it so happened that the fastening of the strap case broke off. The watch fell off his hand and rolled several meters on the asphalt. When contacting the service center, the warranty period was refused due to obvious mechanical damage to the case. Well, of course they will be if they fell off your hand and hit the asphalt. The service center refused to repair it. The repair of watches is 70% of the cost of new ones. Wild prices. Unreasonable refusal, they don't even want to talk.

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Влад Королев

Level 11 Local Expert

They can't explain anything about the shares, they explained it in support from the second time. Very expensive repairs, replacement of glass 200 rubles, my phone costs 299 rubles

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Анна Бабаева

Level 8 Local Expert

The institution is excellent, I thought that the artificial imposition of additional repair services would begin, as a result, the repair was carried out 2 times faster and at a lower cost than originally said. I'm pleasantly surprised. Thank you for your honest work

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Сергей Ч.

Level 5 Local Expert

I changed the main microphone to honor about 3 years ago. Fast, works so far (assembly part: 3.5mm jack, charging, microphone)

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Евгений Володин

Level 5 Local Expert

I gave the phone for repair to replace the battery and glue the screen. I asked to flash to the latest firmware supported by this device. Upon receiving the phone, the firmware remained the same. Instead of calling and telling the client that he already has the latest firmware installed for this device (it's obvious, but I wanted to get the global version, not the regional one), we just reset the phone to factory settings and charged 30 rubles for it. I think this is unprofessional and non-client-oriented for an official service. But 30 rubles is 30 rubles. Thank you for everything else. P.S. I applied on 09/24/2024, order No. 2631-09/2024-HS P. P. S. I didn't mind the factory reset. My complaint was that the staff, knowing that my device has the latest firmware, did not ask me if I wanted to "flash" for the same thing. It is for this reason that he assessed the actions of the employees as unprofessional

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Николай Ищенко

Level 3 Local Expert

Terrible service. They refused to repair the Huawei mate x3, which was produced for sale in Belarus, citing the fact that they do not know how. The phone is under warranty.

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Inna Incognito

Level 2 Local Expert

There were questions about setting up the tablet. The girls set everything up quickly. Thanks

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Павел

Level 5 Local Expert

It's a pity there is no rating below one ( To begin with, this is not an official service, but just a distributor with a purchased license. In my Huawei mate 50, the screen plume came off and when pressed on the screen, blue stripes flickered, later I found out that this was a rare problem with this particular smartphone (by putting a finger or any object the size of a postage stamp under the phone's camera, this bug disappears) for repairs, you just need to pour thermal paste in there and close the lid (maximum of 100 rubles) So that's the joke, when I came to this "service center" they didn't even take my phone to look at it, but they immediately said that I needed to change the matrix and it would cost 2800r... ATTENTION: A NEW PHONE COSTS 2000 🤨🤨🤨 We draw our own conclusions

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Лана Полянская

Level 3 Local Expert

Many thanks to the staff. The girls are polite, they explain everything perfectly. The repair was done quickly and efficiently. I recommend everyone to contact these specialists

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Анна Шилай

Level 3 Local Expert

A wonderful center, they helped solve the problem with smartwatches, which I struggled with for six months, and completely free of charge. Special thanks to Diana Zakrevskaya, who solved this problem in 5 minutes 😊

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Alex MagiC

Level 14 Local Expert

They work well and efficiently, but it is very often difficult to get clear explanations about the reasons for the breakdown and what has been done. The speed of repair also leaves much to be desired, the phone was under warranty until the last day according to the deadlines set by law, while they said that they were waiting for spare parts, and on the last day spare parts suddenly appeared. Replacement phones also leave much to be desired, as a rule, purely to make calls, i.e. you give away the flagship and at the time of repair you get a brick with which only to open beer and, at best, talk to someone.

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Ашук А.

Level 3 Local Expert

I handed over the Huawei smartR2021 phone on insurance, through MTS. The phone has been in repair for 3 weeks. When I came for the phone, I found out in the act that I was given a screen from honor 10x lite, because there is also no guarantee for the screen, even in the worst workshop they give a guarantee for the screen for 1 month. If the issue is not resolved, I will refuse to repair it.

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Антон Коцур

Level 4 Local Expert

I left a request for a battery replacement for Huawei P30 Pro (not a warranty repair, the warranty has already ended). Later, the staff of the service center contacted me and said that the battery is changed only with the board screen, and it will cost about 800 rubles. The battery was replaced in another service, without replacing the screen and board. There are either incompetent employees here, or just cheaters who wanted to earn extra money.

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Мария Молдовану

Level 5 Local Expert

The staff is very friendly. The manager is a very polite girl, explains everything in an accessible and understandable way. You can drink water and coffee in the salon. The spare part was replaced quickly. I recommend it ;-)

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Polina Cherckas

Level 6 Local Expert

They were persuaded to pay for a bubble-covered safety glass. after some secret and very long manipulations with my phone in the service department, I managed to stick it without bubbles, the joy of such an event clouded my eyes, and those moments that there were villi under the glass and that it was glued a little crookedly (this makes it impossible to wear a case) were noticed by me too late.

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Николай Попытаев

Level 7 Local Expert

An afterimage began to appear on the Matepad tablet on the entire screen, I contacted the service center during the warranty period. The next day, they called and told me to come pick it up, as warranty repairs were refused due to damage to the tablet. I came to the center to pick up and clarify the questions I am interested in, what kind of deformation, in what place? The most interesting thing began in the center, the girl at the reception began to tell the reasons for the refusal of warranty repairs: Question: where is the tablet damaged if it was worn in a branded case from the very beginning? Answer: There is no damage, but the tablet is deformed in one corner. Question: In what way? Answer: If you attach (a very old ruler), then a gap will be visible. It did not work out on the ruler, I turned to the komorka, what is behind the doors, for help, put the tablet on the table and began to explain that the gap is 3 mm!!!!, the ruler did not help again, asked for help behind the doors, took out a probe to measure the gaps and again began to show an alleged deformation of 3 mm. Question: how was the gap measured, on which table having a flat surface? Answer: it was measured on a perfectly flat surface. I take a dipstick and a ruler and try to clarify how thick the dipstick should be so that it is 3 mm, another appeal for the door and bingo is 0.3 mm, at least we found a consensus in something, it is in the thickness of the dipstick. Question: why did they decide that the deformation of the tablet was my fault? Answer: yes, because there can be no curve with the marriage of the tablet. There are no complaints about the girl, she was put in jail for receiving equipment. A question for those who measured the gaps, do you have a table or something else on which you measure the deformation, has it been certified? Is there a certificate that this is a perfectly flat surface? If there is, I would like to see!!! And even if the deformation is in one place, how does the afterimage remain on the entire screen, and not where the defect is!!!! For future buyers, carry a probe with you to measure the gaps)!!!! I cannot say that all warranty equipment is rejected for non-fulfillment of warranty obligations!!! We applied for repair of a warranty phone, but not a warranty case, everything is OK, there are no claims.

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Александр Е.

Level 2 Local Expert

Huawei MediaPad M3 Lite tablet. Floating malfunction. The screen shows, then it doesn't. I fell for an advertisement about a free service on Saturdays (like you only pay for a / h). A clean divorce. At first, they said that the promotion is valid only if there is a spare part in stock. Then, that you have to pay money for the diagnosis. Without looking, they said that the assembly matrix was to blame, although the tablet turned on during acceptance and showed an image. The cost was previously estimated at 250 rubles (matrix + work). To my objections that maybe it's not the matrix, but something else (maybe overheating or something on the board is faulty), they promised me that they would test on super-duper equipment, which would identify the malfunction. But really they wanted 15 rubles.. Okay, I think they should test it. Finally. Oh, a miracle! The malfunction was confirmed "by eye", however, with the clarification that this is an internal mechanical damage to the front panel unit (the tablet was not previously given for repair and even if it fell, it was always in the case and I can hardly imagine mechanical damage from the inside). As a result. After testing, they gave away a tablet that was no longer working, and finally, the price for repairs miraculously increased to 300 rubles. and the waiting period for spare parts increased to 30 days. In general, I do not advise contacting this service under any circumstances. Incompetence and divorce for money.

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Юлия Крапко

Level 14 Local Expert

Good afternoon! I recommend this service center!!! I suffered for a long time with the Huawei nova 5T phone - I didn't hear anything through the speaker, I had to speak on speakerphone, which caused inconvenience to me and others. I went to this center and the girl Irina created magic in a couple of minutes, cleaned the speaker and now everything is clearly audible. THANK YOU

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Anna Romashkina

Level 5 Local Expert

Today I was dealing with a problem with installing a phone with a children's watch. I would like to express my gratitude to Margarita Kvyatkovskaya and Diana Zakrevskaya. Considerate, customer-oriented, attentive girls! They told us everything, showed us, calmed us down and sent the child and me on a good journey😀

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Алена М.

Level 4 Local Expert

Excellent service, Anastasia worked with us, an attentive and professional specialist of this service center. Excellent service center!

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Михаил Ф.

Level 3 Local Expert

The Huawei p10lite phone was slightly poured over the phone from a mug, moisture could get in, the rear window peeled off, the main speaker wheezed. We applied to clean the phone, replace the back cover and possibly replace the speaker. They said they needed to replace the board and the price tag was almost half of the current cost of the phone, cleaning, according to them, was done. As a result, I took the phone, ordered a rear window on Alik (about 4 rubles), a tube of glue (about 3 rubles). I opened the rear window myself (it was a little dirty under it, for a phone that had been cleaned), unscrewed the speaker and walked over it with a good magnet (I saw enough examples on YouTube), put it back, and oh my God, the speaker worked like in a new phone, cleaned, glued a new glass and THAT's IT. The phone is as GOOD as NEW . A total of 7 rubles and straight arms. The second month has gone, the flight is normal, the phone works amazingly))

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Vyacheslav Benko

Level 10 Local Expert

An example of the speed and quality of the service center! My and my relatives' phones have been promptly repaired many times! At the same time, only original spare parts and accuracy on their part are always used.

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Павел Б.

Level 3 Local Expert

A mistake, this is not a service center, but a complete slag, and now in more detail ... One day, more precisely, in the morning, my huawei y7 phone hung up and did not react to anything, I brought it under warranty, which on the same day they reported that water got into the phone and they have a water cleaning service but not the fact that it will help, the next day they reported that the water is on the board, the board is not repairable, the phone flies off the warranty and in general goodbye, and another photo was shown burned out like water from moisture... And now the most interesting thing is, about a week later I decided to scrap the phone, took it out of the box and it worked, of course I'm glad about it, but the masters at the service center are autistic, and this is not an insult, but a fact

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Ольга Рудинская

Level 9 Local Expert

I handed over the phone for repair (replacement of the camera glass) on insurance. My glass broke. They just took it off, cleaned it and put it back on. It took a week of time. The quality was poor and remains so. I had to leave the phone in repair again for a week. You can't listen to a complaint the first time......

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Дмитрий

Level 6 Local Expert

Can you replace the back cover (where the inscription honor) and the battery on the honor magicbook 14 laptop? Will you provide a laptop for replacement at the time of replacement?

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Myn Mallory

Level 2 Local Expert

Operational work, Anastasia, is just a great employee, the best, as I think, employee of the month, and just a beauty! Come on!

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Евгения Д.

Level 2 Local Expert

We contacted you about setting up a children's watch. The staff is polite, there is no queue. The engineer did everything quickly) I am very pleased)

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Дмитрий Воронецкий

Level 11 Local Expert

The pros work, they know their business! The attitude towards the client is at a Very High Level!

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Черняков Донат

Level 11 Local Expert

Excellent service, timely repairs

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Huawei

76 reviews