The hotel charged the amount for the stay before arrival at the hotel as a Pre-Authorization. Then I wrote off the same amount again (for the second time) as a payment.
It took 2 weeks to inform the hotel that they had charged a double payment (they required bank statements as confirmation). I.e. if I had not carefully monitored my bank accounts, they would have quietly kept the double payment for themselves.
However, the second amount has still not been refunded (17 days have passed).
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Сергей Обухов
Level 20 Local Expert
May 13, 2023
Excellent hotel! Cleanliness, order, friendly staff. The left tower is actually a hotel. The right tower is an apartment. The infrastructure is common for the hotel and apartments. The apartments are equipped with everything necessary for living. The hotel is located near the metro. There is a taxi stand nearby. A shopping center with a supermarket is a 10-minute walk away.
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2
Natalia Zubovskaia
Level 12 Local Expert
February 6
The cleaning is excellent, friendly staff, including Russian-speaking, location, breakfasts and dinners - I liked everything
The water in the shower and sink didn't drain very well
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Ирина В
Level 10 Local Expert
May 27, 2023
I have already written a review about the Grand Hyatt, which is located literally across the street from the Hyatt Regency. The differences are as follows: the reception in the first one is more friendly, there was an embarrassment when checking in (the room was not ready by 15:00, they offered to wait another 1.5 hours), the husband did not agree, the manager approached and we were eventually given another one. I really liked the cleaning of the rooms. They leave a lot of water, if you ask, they give you as much as you want. I liked the breakfasts, the cook at the egg-making station is so positive, it's nice to eat. Ordering food in the room (room service) is very fast. Taxis are served immediately! This was not the case in any other hotel. At first, of course, a guy runs up and offers a VIP taxi, but if you find yourself, the state car immediately pulls up. 2 swimming pools. There is a sauna and a sauna for free until 11 am.
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Khayrulloh L.
Level 4 Local Expert
March 9
It's spacious. Polite staff. The reception allowed for an early check-in and a late check-out. Not a comfortable bathroom.
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1
Алексей К.
Level 10 Local Expert
February 27
Хороший отель за умеренную плату! Прикольный бар на крыше.
Mirziyod I.
Level 3 Local Expert
October 10, 2023
Everything is cool, the main thing I didn't like was that you can't leave children in the pool without parents
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2
Ulzhan Shilibekova
Level 13 Local Expert
December 5, 2023
Spacious, clean apartments, good service. The location is not very close, you need to take a taxi to the Dubai Mall
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ALEXANDER SEDOV
Level 30 Local Expert
May 4
Great hotel.
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Шохида М
Level 8 Local Expert
July 6, 2022
Great place! The truth is far from interesting places in the city.