A GREAT BANK. It is comfortable and convenient, cards can even be ordered remotely online! They are made from a week to two! The only problem with almost all banks is that they work until 17.00, which complicates the life of citizens working on a schedule!

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realrc

Level 5 Local Expert

It is the fourth week (from 04/25.23), as the bank cannot issue me an already issued regular debit card. From the very beginning, everything was bad. At first, we made mistakes in the contract. Then it turned out that the code word was incorrectly written down (this surfaced later during subsequent calls to the bank). Further, on May 04, they issued a card with an incorrectly indicated surname on it. I understand the nuances of transliteration, but it is logical that if the surname is indicated in Latin letters in the Armenian passport, then you need to indicate the holder on the card in exactly the same spelling as in the passport and in no other way, well, or at least ask the client about it when registering. Together with the staff, we decided to correct and reissue it. They said 5-7 days. On May 11, eight days later, I went to the department to find out about readiness. Getting cards is generally strangely organized. On other issues, the windows may be different, and if there is a delay somewhere, then the electronic queue distributes the waiting evenly. But for some reason, the issuance of cards in the bank is only at the reception, so there is the longest and longest queue. In addition, people constantly come to the reception just to ask without a coupon (which is logical, because there is a sign "information", not "card issuance"), and all this slows down the process even more. That day, there were two more girls at the reception, apparently to help the main one, but despite this, it was not possible to simply find out about readiness. I had to wait in line for more than an hour just to find out if the card was ready and if the bank did not consider it logical, since it was his mistake, to somehow speed up the process? No, the bank does not think so, nothing will be accelerated, wait for the SMS. Then calls to the bank on May 12, 14 and 17. In each of these calls, I was told that the card had already been issued and was on its way to the bank branch. In all three phone conversations, I tried to explain that waiting more than three weeks for a card cannot be the norm, I regard this as bullying, for me this situation is already a conflict, and I, accordingly, will write negative reviews about the bank. And I asked if the bank does not consider it logical, given that the bank is clearly not up to par, to individually resolve my question? After all, the negative that I will share on the Internet will deprive the bank of a certain number of customers in the medium term, is it really not worth it to quickly resolve the issue of one client?! In addition, I wrote all this to the support line on the bank's website. Apparently, the bank has its own opinion on this matter and there are no employees worried about the reputation of the bank, as well as there is no system in the organization of work that allows you to quickly solve such simple issues. To put it simply, no one gives a shit about the client or the review he will write. Well.. In fairness, I must say that all the employees of the bank, both at the branch and on the phone, communicated with me extremely politely, but this did not help the case in any way.

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Diana Grigoryan

Level 2 Local Expert

The best branch in Armenia.. the service is perfect, thanks for the good staff.

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IDBank Cjsc Abovyan branch

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