The quality of the dishes meets expectations, but the level of service leaves much to be desired. The menu was provided 20 minutes after being placed at the table, and the order was accepted with a similar delay. The total waiting time for lunch was 2 hours.

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Инкогнито 8987

Level 3 Local Expert

Hello! I want to leave a complaint specifically against the administrator, a certain Alexander! A very rude and unprofessional approach to your work! I don't know what career ladder he started from, but it definitely wouldn't hurt for him to learn how to talk to guests!!! There is a good side! The waiters are very attentive - this is not a little important! Thanks!

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М. М.

Level 10 Local Expert

I visited this place yesterday! I don't advise anyone. The hall is empty, the tables are not cleaned after the guests, they asked to clean, brought the menu and that was the end of our service! No one remembered about us and did not come up! I called the call center and then they deigned to come over. Before that, we waited 25 minutes, and we managed to sit for an hour until the dishes were ready. No apologies have been received. The receptionist is not communicative to communicate with guests! I didn't offer anything to resolve the situation!!! The evening was ruined by dinner too. Therefore, if you want to have a delicious dinner and not spoil your evening, go to the cafe opposite! I definitely do not recommend the Pizza Empire on Auezov 11

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