Infobus.by

Rating 3.6
47 ratings
Rate this place

22 reviews

Level 3 Local Expert
November 26, 2024
The site is disgusting. Choose other services better. I booked a ticket for the front seat from Minsk to Mogilev, because for health reasons I cannot ride in the back. The girl sat down in my seat and said that she would not change seats because she did not want to. The driver was terribly rude, told him he didn't give a damn who was going where, I could go even standing up, he wouldn't figure it out and in general there are officially no places here, just who sat where. BUT on this service, you can choose places, which I did. As a result, the driver did not allow him to drive next to the front vision, saying that it was impossible there, but at the nearest stop he let a woman in there!!! The operators convinced me on the phone that the problems of the passengers did not concern them!!! What I insisted on and she called the carrier, convinced that the driver would transfer me at the bus stop and in general they would not call the driver now he was driving! And the driver is chatting on the phone while driving, the whole salon is yelling a chanson about women and alcohol, super. There was a stop, no one transferred me, and the driver didn't even let anyone go to the toilet, saying: Don't get out, we're leaving here now! Bottom line: I've been lying at home for 4 days with a handkerchief because my health has deteriorated, the carrier is rude on the phone and just hangs up and throws it into the block when trying to figure out what kind of driver, etc., technical support is just one word from them. No one will give you your pre-booked seat. Disgusting!
See original · Русский
2
4
Level 2 Local Expert
January 9
Since the link to the Eurotrans carrier is still not working on the website of this ticket seller, although I wrote to them about it, I will leave my review of the trip here so that I no longer receive stupid unrequited emails from infobus.by where they all ask to rate this carrier, which is still a 404 link. Eurotrans is a disgusting carrier, we were returning from St. Petersburg - it felt like we were in a reserved seat. The whole bus stank of alcohol, our fellow travelers consumed alcohol right on the bus, and also ate some kind of stuff that stank all over the bus, the driver was not going to do anything about it at all, in response to my indignation, for some reason he began to take me off without warning, which, by the way, "without consent entails a violation of the right." inviolability," they say, why am I so indignant? Are you serious about this? Rest assured, we are an international transportation company, drive quietly among the stinking alcoholics, otherwise we have the right to drop you off? Dear international company, if your route is not St. Petersburg-Nizhnezadrypansk, then there is a concept of service other than "people need to go, there are no alternatives, people will grab everything, even our stinking bus." Why do other carriers refuse to board if a person smells of alcohol or other stench? Demand should generate supply, not the overindulgence of second-rate companies like yours, where the price of tickets is getting higher and buses are getting worse, it's a pity there were no tickets from other carriers. Add at least bus classes and the appropriate quality, not luxury, but at least business, so that, even if it was more expensive, there would be something to pay for, so that people who were high on vacation in a 4+ star hotel would not feel that using your services, they traveled for 12 hours in something between a reserved seat and a drunk tank, where it stinks of chips, dirty socks, alcohol, and you also have to prove to your collective farm companions that hanging on our chairs is just because, well, I have two whole seats on me alone, it shouldn't bother me, it's not NORMAL!!! There are two of them, because oddly enough, I paid for both of them, or I could have paid for 10, it's not forbidden, but it means that there should be no other people in these places throughout the trip. And the only reason why they have a rating of 3.8 on the infobus website, and not minus infinity, is your beautiful broken link)))
See original · Русский
3
Level 3 Local Expert
March 3
I express my deep indignation at the service provided by your staff on 02.26.2025 on the Minsk-Vilnius route. Departure at 20.40. Vehicle number KZN 266. Upon boarding, I politely warned the driver that I was carrying the declared goods. In response, he threw a tantrum, started shouting and insulting me and my relatives who were escorting me in Lithuanian. During the journey, he continued to insult me and threaten to throw me off the bus. In addition, he announced over the speakerphone to the entire bus that the passenger in the 33rd place was transporting goods subject to declaration, which WAS CONFIDENTIAL INFORMATION!!! I would like to get an explanation of where and by what law is this prohibited?! At the bus stop, he started threatening and insulting me in Lithuanian again! He was yelling that I was violating some kind of instruction known only to him! No one has introduced me to any signed instructions, nothing is specified in the ticket on this issue and is not prohibited! When I asked him to tell me his last name, he started being rude and said he didn't have to introduce himself to me! Do Eurolinis drivers have their own rules, known only to them?! According to the rules of international transportation, the interior design of bus interiors must contain technological information that is clear to passengers: – vehicle number and name of the carrier; – carrier's phone number; – last name, first name and patronymic of the driver; – the location of the first-aid kit; – passenger travel conditions; – entrance and exit, emergency exit; – the telephone number of the Transport Inspection helpline. None of this happened! In the end, he dumped me at customs at night without even warning me! I demand an elementary apology from your company, as well as a refund of the ticket price for the poor quality of services! I will also send a letter to the transport inspectorate at the time of checking the driver's license and violating the rules of international transportation. If your drivers are unable to work with people, let them engage in other activities and not disgrace their employer and their country!
See original · Русский
1
Level 4 Local Expert
March 13
We were driving on 12.03.25. THE HORROR.The flight was postponed from the beginning, two hours later, having announced it an hour in advance.Then, before driving twenty kilometers, they stopped in the wrong place on the MKAD and waited 20 minutes for a passenger.In Brest, they waited for the latecomer for thirty minutes again (having missed several buses, respectively, which affected the passage of the border, increasing it by a couple of hours) And the last straw was a FIVE-MINUTE delay!!! stop in Warsaw.The driver is P.V. Trofimov.
See original · Русский
Level 2 Local Expert
December 24, 2024
I was supposed to go on the Warsaw-Minsk route on 22.12 The flight was rescheduled for the next day at the last moment She immediately demanded a refund. It was refused. It was reported that there were delays at the border. But it's not my problem either! I have encountered such situations. I got my money refunded right away But here!!! The disgusting carrier BS DND Group POLSKA Sp.Zo.o
See original · Русский
2
Level 2 Local Expert
March 7
A terrible service that cooperates with inadequate carriers!! We bought a Moscow - Minsk ticket online, but the driver did not put us on the bus with the words "you are not in charge," and the fact that he had a ticket and a payment receipt in his hands did not bother him. Support will send a request to the carrier to find out the reasons. That's it, support is over. And the man stayed at the train station at night with his suitcases.
See original · Русский
Level 3 Local Expert
February 14
Thank you for the promptness and clarity in your work. You are the best! We wish you success and prosperity, and all the best to your company!
See original · Русский
Level 4 Local Expert
December 19, 2024
The most terrible company, or as it can be described, there is not enough mate!!!!!!!!!! I just don't want to describe it!!!!!!!!! They charge money for ticket exchanges, canceling them at the same time!!!!!!! As a result, my booked ticket was gone and the one they were supposed to exchange it for was not redeemed!!!!!!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
See original · Русский
3
Level 2 Local Expert
September 4, 2024
We ordered tickets from Warsaw to Minsk. There were failures when ordering on the site, the money was withdrawn several times. The site barely worked. A call to the operator helped to book a ticket, then the money was refunded, BUT!!! When ordering, we enter citizenship! But it turned out that the carrier does not transport citizens of Ukraine and did not let the bus in! The money was not returned because it was necessary to familiarize yourself on a NON-working website! The infobus operator saw our ticket, she didn't say ANYTHING!! Why sell a ticket to citizens of Ukraine if this carrier is unlucky? Of course, they do not want to return the money! I DO NOT ADVISE cunning extortionists of money IN ANY way!!!!
See original · Русский
1
2
Level 3 Local Expert
August 1, 2024
Thank you so much, for, I'm not afraid of this word, the frostbitten pigsty and bullying of my mother by the drunken friends of the young driver, provided and covered by the driver of the Brest-Bialystok route, departing 22.30 07/31/2024. Yutong Number BA1606-5. In general, if you hire drivers, can you somehow let them through the durka? Ask the drivers for cameras from the route, you will discover a lot of interesting things about your driver performers. In general, for the order - 5, for punctuality - 5, for service - ZERO points, thank you for not beating my mother and one woman with leg health problems from the bus when you forced her to move to the back row to please the drunken friends of the driver. But people are being bullied - my respect.
See original · Русский
2
1
Level 10 Local Expert
August 27, 2024
This is not the first time I have ordered tickets through this service, it is very convenient and without problems.There is a refund , everything is fine with this too, money is returned to the account very quickly. It is very nice that there is a bonus program and you can use the accumulated bonuses to pay partially or completely for tickets.
See original · Русский
4
Level 7 Local Expert
February 21
+ booking a ticket is easy and convenient - the bus is not like in the pictures. There was an old one, and a newer one
See original · Русский
Level 3 Local Expert
June 28, 2024
I bought tickets on the infobus website.by on the Brest - Belovezhskaya Pushcha - Brest route. Carrier AP-9 Kamenets. The card payment went through without any problems. Tickets immediately appeared in your personal account. There are no questions about the trip - the bus was comfortable, the driver was polite and professional. I will recommend this company to my friends and will be happy to use its services in the future. Thank you for the great experience and quality service!
See original · Русский
4
1
Level 3 Local Expert
March 7
Returning a ticket for more than a day will cost you 20% of the cost.It's called greed! Look for another service!!!
See original · Русский
Level 3 Local Expert
May 25, 2024
We were traveling from Warsaw to Minsk. When we boarded the bus, we were told that the bus was not direct, but with additional points in Bialystok and Lida, which added 4 hours to the trip time. And the trip is not fast enough. We rode the bus without wc and wi-fi. It is logical that no one will return even a part of the money.
See original · Русский
4
2
Level 9 Local Expert
July 26, 2024
I want to thank the company for its customer orientation, I was refunded 100% of the payment for the tickets of the late bus. During the period of consideration by the carrier, they answered my questions. Well done!
See original · Русский
2
1
Level 12 Local Expert
December 6, 2024
I bought tickets more than once.Everything was fine.The carriers correspond to the reviews on the site.
See original · Русский
1
1
Level 5 Local Expert
August 18, 2023
On your website, when searching for a timetable, the Radoshkovichi railway station was removed, it shows only Crayfish when selected, because of this, you can not see the bus schedule, which is constantly changing, you could have looked earlier. I gave it a B, but if you don't fix it, I'll lower my rating
See original · Русский
1
1
Level 5 Local Expert
November 22, 2023
The bus was supposed to leave at 2.40 from Gomel, arrived at 3.20. minus 8 on the street. No one warned about anything. We waited a long time. Tired. Why did they leave a phone number if no one called or notified. We arrived in Bryansk on time.
See original · Русский
2
1
Level 4 Local Expert
June 20, 2024
buses go as they want, then they are 2 hours late, then they leave earlier, there is no question of any compensation
See original · Русский
2
Level 2 Local Expert
June 15, 2024
The flight was canceled, the money was not returned until he wrote and asked where the money was. In short, such a thing (
See original · Русский
2
April 7, 2019
Not a convenient site
See original
4