I really liked this hotel. Friendly and helpful staff, clean and cozy rooms, not a bedsore mattress (which is very good), bed linen and towels are all clean and fresh, Wi-Fi is excellent, there are one-time sets in the form of soap and shampoo (only a toothbrush and paste are missing). The price is very pleasant. Delicious cuisine and not expensive. I recommend you to visit) and I will definitely come here myself)
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Екатерина врач косметолог
Level 17 Local Expert
June 13
Overall, it's not bad. The staff is very helpful, friendly and pleasant. But the furniture and repairs are tired, lived-in. The bed linen, the Potenza-It was all fresh and clean. I was on the third floor. Perhaps there are already renovated rooms in this hotel. But my room was the only one available, so I didn't have to choose. The Internet connection, Wi-Fi was excellent.
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Оля Х.
Level 7 Local Expert
August 22
we liked it, for this price it is a wonderful hotel. the rooms are clean enough, the bed is comfortable, it is possible to book by phone. there is no smoking in the hotel (this is a plus for us)
there is a place to have breakfast (breakfast in the photo cost 1080. it was delicious)
but the prices of the bar, of course, disappointed - they gave 490 for 1 liter of cola and mineral water. as if it were normal for a hotel (especially when there is not a single store nearby), but when you know the real price..a little uneasy, ahaha
, we will definitely stay here next time, but we will take a higher and cooler room)
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Lucky Busta
Level 21 Local Expert
May 27
Nice hotel, large rooms, slightly tired furniture and furnishings, but clean. There are boilers everywhere in the bathrooms, a pub and a restaurant downstairs (not always open). It closes at night, but there are people on duty, but there is also a general KCH, so we do not risk it
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Екатерина С.
Level 8 Local Expert
May 25
I give a three-star rating with a very big stretch, given all the difficulties of life in the region. In the photo, the bathroom of the suite, two-room, they are more or less habitable, the rest of the rooms (there were three business trips and three different rooms) are tiny and completely empty, not even a single glass is missing. The rooms are always cold, the food is disgusting. It is far from the center, it is very difficult to get there in the evening, taxi drivers do not take orders there, and traffic jams in the afternoon. There are no other options for us due to the technical impossibility of booking and paying for other hotels, so we stay in the Initial, but there is nothing good there, alas.
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Елена Алфёрова
Level 6 Local Expert
May 9
Far from the center
Bad WiFi (in room 103 - it just wasn't there for 6 days of stay, practically neither in the morning nor in the evening)
The service is very specific. The impression that any request is like some kind of "challenge" or personal insult. For example, she asked me to call a taxi in the morning. In response, the girl at the reception rolled her eyes, as if I had asked her for 5 thousand rubles, while saying rather rudely that she was actually already leaving. And even if she calls a taxi, it won't come to me anyway.
I didn't even have the words how to react to such a "friendly service".
Plus - breakfast! This is a separate test! It must certainly be ordered the day before, because we arrived quite late - we also met with eternal refusal, they say, everything ... the "train" left. But I succeeded once!
And what a disappointment it was - the breakfast was terrible. The cost is 400 rubles. Inedible casserole, etc.…
I just had to drink tea and eat a piece of cheese. There was no more desire to chase this breakfast.
Expensive and absolutely not delicious coffee at the bar.
I threw out the whole glass, the stuff is real, not cappuccino.
Hot water is a special sadness. Strange heat distribution.
For several days in a row, the water was barely warm both in the morning and in the evening…
A three-plus number.
There is an unpleasant smell from the sewer from the bathroom
Wardrobe doors just don't move, they need to be rearranged with your hands
The beds were comfortable-perhaps that was the only consolation.
And the double room is spacious. The windows overlook the courtyard, the parking lot, but sometimes quite early in the morning people loaded into a minibus there, slamming doors loudly and talking. At 5 a.m., of course, this was not very encouraging. Especially within a few days.
In general, if you want to spend the night for one night, you can, but as I have 6 days in this place, it's not worth the money that they charge for accommodation. Alas.
Unpleasant impressions.
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Алекс п.
Level 13 Local Expert
May 25
Of course , it 's great to plunge into the atmosphere of the 80s , but still it looks more like some kind of old boarding house , with one balcony across the entire floor , with a knee - high partition ))
Although surprisingly there was warm water and you could wash normally .
The food is more or less by the way . But the service certainly wants the best.. this is probably the most unfortunate time staying at a hotel ...
but there is Wi-Fi among the advantages)
The disadvantages are small beds and there is no food unless ordered in advance , or rather a day in advance.
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Анна С.
Level 2 Local Expert
September 30
The friendly girl at the reception. I liked everything, the food there is also quite tasty. Quiet, calm, cozy, I liked it. The room is clean, the bed is comfortable.
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Инкогнито 7474
Level 6 Local Expert
June 16
Standard room 3600 per day. The repair is shabby, but the bed mattress and pillows are all clean, the bathroom has clean shampoo and soap.
A hearty breakfast of 400 rubles (omelet with tomato and ham, porridge with apricot, croutons, cheese, butter, tea)
The staff is friendly.
I lived in 304 rooms, there is a refrigerator, air conditioning is on, wi-fi is fast, the TV is hanging up.)))
Due to the situation (June 2024), I am personally satisfied with everything, but still the price of such a room is 2500 maximum.
Parking at the entrance.
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Николай Трифанов
Level 4 Local Expert
September 24
We rented a suite, the price is 6000 rubles, in principle it is not expensive, but the room is terrible, the carpet on the floor is dirty so much that it is scary to take off shoes, mold in the bathroom, everything is killed to the point of impossibility. There is no kettle, microwave and dishes from the word at all, not even a couple of glasses. When asked why there is no kettle at the reception, they replied that according to Russian standards, electrical appliances are prohibited, probably in the rest of Russia they have not heard about it. In general, the horror is complete, it is recommended to check in unless there are no other options.
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Юлия Тригерт
Level 5 Local Expert
October 22
The rooms are not worth the money! It is very expensive for such a "service".
The administrators are ALL very rude and always in a bad mood! The bathroom is very dirty. The towels were white for a long time, but now they are a terrible gray color and smell bad. A small cockroach was caught. If you're not staying for one night, then no one will take out the trash. Cleaning is done every four days, but they warn you about it.
There is breakfast in the restaurant. Delicious. Clear. Adequate prices. Thank you.
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Данила Петров
Level 2 Local Expert
June 10
A good hotel. True, the reservation did not come at a very good time, there were problems with electricity, but making allowances for the situation in the city - the place is just great. Separately, I would like to note the cleanliness and responsiveness of the staff.
I recommend.
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Илья П.
Level 5 Local Expert
September 20
3 stars, are you serious????The carpets caught the first mammoth hunters, the pillows are very small, since they are very old and sat down in volume, not a single towel rack, but what clean ventilation (sarcasm), the doors in the rooms are old, they do not close tightly, so your conversations and what your neighbors are talking about are the property of the people
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Юлия Чиликина
Level 10 Local Expert
June 24
It's not much of a place. The scoop is specific! The price for the room is 4000, there is no glass or kettle in the room. There is a TV, but the remote control does not work. It is dangerous to walk barefoot on the carpet. The shower in the bathroom is a separate story)))) you need to press the button so that the water flows through the watering can. In general, there is definitely NO way to check in
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funkyb88boss
Level 7 Local Expert
August 5
A rather mediocre hotel, old renovation, sometimes a problem with sockets and light bulbs. As for me, it's an inflated price tag for rooms of such quality. In general, it will do for an overnight stay.
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Евгений
Level 18 Local Expert
April 14
A decent hotel, it's good to stay on a business trip. Weekly shops. A quiet place with parking... 4 stars for the price of meals in the dining room... As for me, it's too much 2 times
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Инкогнито 6195
Level 2 Local Expert
September 9
My address is not a house or a street, my address is the Soviet Union...
Everything is very sad, the rooms stink of mold, most likely a leaking roof (footprints on the carpet) + low attendance.
I put 3 stars based on the discount for the region, in general, it will do for a swim and overnight.
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Алексей Момотов
Level 13 Local Expert
April 5
A very average guest. The linen is very worn, the interior has been battered for years. The bed is better your own, your own slippers, your own towels. There are no glasses or spoons in the rooms, they are rented only for money. The boiling water is only on the ground floor in the bar. Breakfast and dinner are very expensive, it is better to have a snack in a cafe. You need at least a boiler, a knife and a spoon with you. The rest is normal....
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ОЛЕГ Веременников
Level 3 Local Expert
September 14
A nice hotel with a pleasant and helpful staff. You can park your car in the parking lot.
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Dima Lytkin
Level 7 Local Expert
August 7
The hotel of the USSR times. There has probably been no repair since that time.
Half-dead air conditioners with a meter-thick layer of dust, dead mini-refrigerators, constant interruptions with hot water.
Against the background of everything, the price tag is TOO inflated.
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Антон Карев
Level 6 Local Expert
April 24
It's just right to spend the night off the road. Room prices are average. The rooms themselves are noisy (you can hear the neighbors taking a shower.) The shower is cool, maybe in summer it's a plus, but in spring I would like it warmer. The bed is wide and comfortable to sleep in. Trom has a good and delicious breakfast for a separate price. In general, I recommend it. Clean, cozy, almost quiet.
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Сааков Рафаэль
Level 12 Local Expert
May 26
A normal hotel for the night. Very polite, friendly and hospitable staff at the reception.
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Ксюша М.
Level 5 Local Expert
October 6
We booked a room, an improved standard. There is no kettle and dishes in the room, towels are only for one person, there was no hot water. In general, the number did not meet the stated conditions.
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Анна Фадеева
Level 3 Local Expert
September 1, 2023
Напишу немного с отступлениями, но для меня это были проблемные вопросы, т.к. поездка в Луганск была первой.
В целом неплохое место. Была в конце августа 2023 года. Выйти на связь с гостиницами Луганска из Московской области лично для меня оказалось проблематично. Все телефоны гостиниц начинаются с +3... У меня дозвониться не получилось никуда! У данной гостиницы я нашла сотовый номер через страничку ВК и связалась. Оплатила бронь недели за две до приезда. Приехала на автобусе на центральный автовокзал. Мобильного интернета в городе нет, зная об этом заранее изучила карту. Приехала рано, а заселение с 14 часов. Недалеко от автовокзала есть другая гостиница Славянская. Дошла, чисто из любопытства, узнала про номера. Номеров нет, всё занято до середины октября (и это в конце августа!). По цене на 500 рублей дороже. Итак, время позволяло и я пошла пешком в Инициал. Не особо далеко, но я устала. Во-первых дорога, во-вторых рюкзак (не особо тяжёлый, но всё-таки). Такси не понадобится, доехать можно абсолютно на любой маршрутке или автобусе. Цена 20 рублей, ехать минут 7. Пришда я туда часов в 12, уставшая, и о чудо меня без проблем заселили раньше (видимо по взгляду поняли мое состояние). Спасибо Вам! Номер брала стандарт двухместный. В нем прихожая с достаточно большим шкафом, совмещённый с/у с ванной, холодильник, стол, пара стульев, две односпальные кровати (я была с мужем, мы их сдвигали), зеркало, телевизор 32", балкон с веревками для сушки белья и возможностью покурить. Утюг можно взять на этаже. Тихо, никто не беспокоит. Гостиница тоже заполнена, желающих много. Итак, цена стандарта на двоих 3000 в сутки. Нас все устроило. Но! Находится на окраине, рядом ничего кроме двух небольших магазинчиков. В самой гостинице есть бар, кафе, но для нас дорого. Завтрак 400 на человека, обед 500 и ужин 600. Но за 20 рублей можно доехать куда угодно. Просто вечерком погулять негде особо. А так всё хорошо. В файлы добавлю пару фото с контактами гостиниц, которые удалось добыть уже на месте, может кому пригодится.
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Андрей Николаев
Level 7 Local Expert
January 1
Just to spend the night. The parking lot is its own. You can eat at the cafe. But the cafe is limited in time. There are no coolers, I did not find an iron and ironing board, but there is a lot of space on the 2nd floor for charging just to sit. There is a grocery store nearby, but looking for it is still a quest. It is convenient that at the entrance
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Саенко Владимир
Level 7 Local Expert
August 12
The best hotel and the staff of this institution. Cozy, clean and comfortable.
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Илья Маркин
Level 8 Local Expert
July 17
The rooms are a little old, dirty, the mattress and pillows are terrible, I walked on the carpet without taking off my shoes.
But I recommend everyone to try pork chop for dinner)
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Наталья
Level 21 Local Expert
October 22, 2023
Администратор - супер!! Завтраки очень достойные. Но люди, пожалуйста, в номере, полулюкс - уборку можно лучше делать??? Недомытое, в налёте. Я понимаю, что времена тяжёлые, но если бы даже отсутствие на бачке кнопки могло расстроить, то грязь расстроила гораздо больше. Директор, спасибо огромное, что ночью, для нас сделали бутерброды!! Дай бог вам процветания. Надеюсь, ещё вернёмся. И будет супер чисто
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Ирина Чурикова
Level 3 Local Expert
January 5
A very bad hotel. They report for 4 stars, but it doesn't even "smell"! There is no drinking water. Garbage is cleaned 1 time in 3 days. The same cleaning mode for the rooms themselves. In the morning, on the 3rd floor, there is no light on the landing, even if you fall! The documents describing the information about the hotel are outdated. There, the mode and services indicated are those that no longer exist. They tell you one thing on the phone, but in fact it's not like that! For example, it says that the bar is open around the clock. In fact, since 7 a.m., and even then the staff is late. In the bathroom, lay out the accessories by reducing them. It was only for 2 days, but in fact I lived for 4. Breakfasts, dinners are cold, and there is no microwave nearby!
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Инженерные коммуникации
Level 15 Local Expert
September 2
There is not such a large selection of hotels in Lugansk, this one is not bad, the breakfast is very tasty
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Александр Шамраев
Level 6 Local Expert
October 21, 2023
I give an average grade, because there is nothing to choose from in Lugansk. The rooms are small and empty, there is no sound insulation. Problems with water. It reminds me of a dorm rather than a hotel. At the same time, pleasant staff and a comfortable lobby bar area. In summer there is a barbecue area with tables. Ordering or going to eat when you want will not work...your appetite should be planned much in advance (a couple of days in advance)))). In general, we hope for the development and improvement of the comfort of this hotel facility.
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Шмелёв Дмитрий
Level 9 Local Expert
February 18
Everything in the room is working. Clear. It is located far from civilization. There is no kettle, dishes, iron, etc. in the room. There is no cooler on the floor. It's difficult with breakfast
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Level 5 Local Expert
October 4
Cons (from the main one):
Far from the city center;
Breakfast for a fee (cash only);
Dirty (stained) carpet in the corridors and rooms;
The murdered plumbing and electrics;
The garbage is taken out every three days;
Audibility;
"Soapy" water with a strong odor and temperature fluctuations.
Positive:
Parking lot;
There is a gas station nearby;
Water coolers (if they don't forget to change them);
Balcony;
Conditioner;
There is a refrigerator in the room.
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ИП Аренда Микроавтобусов
Level 13 Local Expert
September 2, 2023
Отличная гостиница формата made in СССР. Чистенько, заселиться можно круглосуточно. Вежливый персонал. Двухместный номер "стандарт" - 3 тыс руб. Нам понравилось.
Алена Хрычева
Level 20 Local Expert
November 9, 2023
Let's put it this way: in Moscow or St. Petersburg, for the same price, you can rent an order of magnitude more comfortable hotel room with friendly staff. And with breakfast too. But this is Lugansk, and here we have to be content with what we have.
That is, a deeply Soviet hotel with unfriendly staff. In principle, you can spend the night there - beds, TV, shower, even air conditioning. Smoked, apparently, since then, when it was possible to smoke for everyone and everywhere. The door to the bathroom does not close, one towel is issued for each. The windows are on the Defensive, so it's noisy even at night. There is a refrigerator, but there are not even banal water glasses. You have to take out the garbage yourself. No one offered us cleaning, and we didn't ask, fearing that they would silently give us a bucket and a mop. But at the check-in it was clean, at least.
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Иван Каруличев
Level 13 Local Expert
February 20
A hotel where there are never any rooms available. Because they shoot there for months at once. Most of the guests are active-duty officers (it's strange, like officers have to live next to subordinates). At the same time, you are answered at the reception in such a tone, as if you are asking to stay with a neighbor
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Роман Н.
Level 5 Local Expert
February 28, 2023
Много езжу по миру рабочие командировки и просто путешествую. Использую для проживания хостелы, отели, общежития и конечно гостиници, выбираю тщательно, смотрю отзывы посетителей, лислаю прайс лист сферы услуг, звоню непосредственно в учреждения опрашиваю всё так как написано на сайте заведения и только после того как ознакомлюсь останавливаю свой выбор и только тогда оплачиваю и заезжаю в номер. Приехал в гостиницу "Инициал", надящееся по адресу город Луганск, улица Оборонная, рядом остановка Острая могила, символиное совпадение, с виду приличное заведение, уютно, персонал на ресепшине улыбается, до тех пор пока вы им не заплатите, после вся мишура слетает когда вы заходите в номер, я не ревизор (Лена Летучая) и честно скажу не сильно превиредлиа, но когда я расправил постель не коврик у порога показался стирильнее, постельное белье не точто не менялось очень давно его даже не стирали ни разу. После долгового разговора с администратором, мне заменили постельное белье, но и оно не было стираным и глаженым, на простыни которую вновь застрелили на моих глазах, были кудрявые чёрные волосы, по середине, были жёлтые выпуклые пятна какбудто капли воском - что это была за свеча, думаю обьяснять не нужно. Тогда разговор перешёл в более жёсткую форму и принесли новое пастельное белье которое было похоже на чистое.
На следующий день меня ждал очередной сюрприз от супур сервиса гостиници "Инициал", за дополнительную плату можно воспользоваться услугой стирки личных вещей. В момент оформления моего заселения, я оплатил 300 рублей за стирку личных вещей которые накопил за трое суток дороги в поезде, небольшой пакет с 3 парами носков и 3 трусами. На утро обещали что все будет готово, и да утром мне на отдали тот-же пакет с аккуратно сложенными моими вещами. И только я подумал что сейчас приму душь, надену чистое белье, как тут же был не удевлен а расстроен. Как вы уже догадались, мои вещи никто не стирали, их просто сложили в пакет аккуратно, в надежде что я не замечу.
В итоге пока я скал новое место для ночлега, пришлось ещё переночевать 1 ночь в этой лачуге с ужасним сервисом за который я платил 2600 рублей в сутки.
Еду в их столовой я побоялся пробовать, хотя и пахло на первом этаже вкусно, но зная что скрывается под оберткой рисковать я не стал.
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ALEXANDR S
Level 13 Local Expert
May 21, 2023
Хочу остановиться на обслуживанием персонале, очень вежливый, понимающий приветливый! Вас всегда встретят с улыбкой! Всё расскажут и объяснят! Конечно некоторые номера требуют доработки!) Я здесь прожил четыре месяца, рекомендую!)
Дмитрий Калабишка
Level 8 Local Expert
October 21
The staff is friendly. The room was very tired, repairs had not been done for a long time, the wallpaper was gone, the furniture was shabby.
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Евгений Гоголев
Level 6 Local Expert
July 10
The Ala 80th Hotel.. stained carpet, wallpaper. There are no hygiene products (except TB), and the price tag is right THERE!!
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Александр Мазунин
Level 7 Local Expert
July 22, 2023
Хорошая гостиница для туриста и командировочного человека на не продолжительное время. Почему на не продолжительное? Да потому что перекрытия в этом строении достаточно звукопроницаемые и слышимость соседей, к сожалению присутствует; звук также проникает и из коридоре через негерметичные двери. А в общем, впечатление не плохое: персонал доброжелателен и радушен.
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Алексей Жаринов
Level 6 Local Expert
October 10
I will say this, this is the best hotel in Lugansk. But guys, make no mistake)) for Lugansk, yes, but no more.
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Андрей Соловей
Level 11 Local Expert
October 27, 2023
During the stay, the rooms are not cleaned, only the administrator and the security guard work there along the way. In the settlement documents, they mess up. On weekends, you will not answer business trips, since only the director has the seal, and he gets high on weekends along the way. The price tag is unreasonably high. I got the impression that the director saves on staff
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костя бурчак
Level 3 Local Expert
July 21
I would like, in this hotel, there is a kettle in the rooms, as well as a bar, a dining room!!!
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Денис Малахута
Level 11 Local Expert
February 19
Back in the USSR I want to sing when I get to this hotel. I understand that times are difficult now and I hope everything will get better at the hotel. On the plus side, there are many rooms.
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Дмитрий Басов
Level 5 Local Expert
November 4, 2022
Приятный персонал, особенно лобби бара, в гостинице всегда чисто и убрано, администраторы на ресепшене всегда приветливы и встречают с улыбкой, есть минус на сегодняшний день не хватает тепла, скорее всего из за замены теплотрассы
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Андрей Жук
Level 6 Local Expert
June 17, 2023
Гостиница расположена в тихом месте,далеко от торговых магазинов. Вода выключается с 23 до 4 часов. Утюг один на всю гостиницу. В гостинице многое меняется к лучшему,надеюсь к концу года там станет поуютнее.
Я
Level 19 Local Expert
October 16
Never! Do you hear, never visit this hotel. The sanitation is complete!!!
The rooms are very dirty. The rooms are very tired. I'm already silent for the bathroom.
The restaurant is a separate sad song. The food is disgusting.
If you can choose another place to stop, it's better not to come here.
See original · Русский
Стефан Г
Level 9 Local Expert
February 3, 2023
Для прифронтового города все очень прилично. Персонал радушный, завтрак съедобные. Кровати не провисают. Бар работает, даже пиво разливное. Думаю, после победы уровень сильно поднимется.
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Владимир Гладченко
Level 6 Local Expert
April 19
A pretty good place, perfectly located, quiet and peaceful