Invitro
Directions
Kamiennaja Gorka
1.61 km
Brykieta
520 m
38 reviews
November 9
The terrible and low-quality organization of the maintenance process itself in this laboratory. We set up an electronic queue, which the administrator could not adhere to, we took a ticket for the delivery of UAC to a child under 5 years old without waiting in line, and instead of us, a man was served using our ticket number, and when they came up with our ticket, the administrator could not understand for a long time who should be served due to confusion in the queue. Then, in general, a complete mess began: instead of our queue, people who were registered after us began to enter the treatment room, my question was answered after 5 minutes when we would go with a small child. We sit and wait for 5 minutes, 10 minutes, 15 minutes, 20 minutes... the flow of people who are registered after us goes and goes to take tests in the treatment room, and we sit. As a result, someone was called and we finally handed over the UAC to a small child in this laboratory. There are no complaints about the staff themselves in the treatment room for the performance of their duties, the nurse who came did everything quickly and efficiently, the child was given a lot of gifts, for which special thanks (!!!), but the customer service process itself is deeply disappointing due to disorganization, long waiting and what a mess.
But the result of the UAC came to us very, very quickly ... we received the result of the analysis within 1.5 hours !!!
No laboratory has sent us the result of the UAC tests so quickly and promptly, for which we thank them again!!!
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September 15
It was necessary to give the child a general blood test from a finger. They came to the nearest branch near, said that they only take children from Vienna, called the call center, the answer is in Minsk there is only one department where they take blood from a finger for children - for briquettes. We came from the other side of the city, there are 4 people in the queue, we are 5. One receptionist, who worked the first day and very slowly, did not know anything, was constantly distracted, registered one person for 20-25 minutes, as a result, after standing in line for more than an hour with a small sick child, she did not take us, since we need the original passport of the child. I was often in the Invitro. My data is all there, I had my passport, and a photo of the child's birth certificate, the child is entered in my passport! What problems? Why didn't the operator on the phone say that the child needed a passport? I asked you! As a result, time and nerves were spent. The room is small, everyone is standing one on one, coughing, sneezing, and I was also infected!!!!!! It was 09/14.24
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1
November 16
I would like to thank the staff and note the well-coordinated work of the administrator and the nurse. Thank you for their activity, attentiveness and professionalism, as well as for their tact, charm and respectful attitude towards patients.
See original · Русский