They do not pick up the phone at the specified numbers. Queues are constantly...it is better to come before 12 o'clock. Then the employees slowly begin to gather for lunch. Queues at ticket offices 6-10 are not logically arranged. At first, they only call with A numbers. As a result, rooms with bouva C are in a huge queue. It turns out that those who came later with A number are allowed to go ahead. Disrespect for visitors is absolute!!! But during lunch and after exactly 2 hours you can sit there...I go there only because I'm close to work, the only plus