The impressions are unpleasant. At the moment we arrived, the hotel lobby was very pleasant, clean and well maintained. That's all. The room was dirty and cold, the heating was not working and the window to the street was not closed. The administrator refused to help. In the shower, broken plumbing and a strange layout in which to open the door to the shower room is a whole quest. Hot water appeared 10 minutes after turning on the shower. There was no kettle in the room (although it is indicated on the booking), the administrator refused to do the wrong thing, said the wrong room category. As well as the second blanket, despite the wild cold. Then it's more fun, the refund was a whole quest, accompanied by excuses, then there is no money, then there is no accountant, then wait until the evening, then a week. Admin responsiveness is minus 10

See original · Русский

AlexL

Level 8 Local Expert

This time we were passing through Astana. The choice was made - we settled in the Gelsomino boutique hotel. Not the center, but the quiet location suited me - an acceptable price to the airport. We settled in at 13:00, we had to leave the next day. In a word, I liked it. A very stylish private hotel with traces of former luxury and wear. We are not pretentious people, but I did not get hot water until the morning. In the morning - a modest, but having a place to be breakfast. If anyone is interested, then you can also find a place to smoke. The staff is relaxed but sympathetic. Thanks to the hosts for the overnight stay.

See original · Русский