Joinme Asia
Directions
Alatau
1.3 km
Rozybakiyeva street
191 m
10 reviews
October 8
The price for the tours is good! But if possible, take a tour in a mini-group in another company!
October 05, 2024.
Excursion - tour of Kolsai and Kayinda - beautiful sights - well-designed program.
BUT terrible transport and irresponsible attitude towards tourists.
1- there was a large group of 40+ and a big bus! The bus was very terribly uncomfortable! There is no air conditioner, there is no fan for cooling! It's +20 outside, +40 inside! The batteries are hot - you can't touch them. They asked the guide and the driver to turn on the air conditioner - a refusal, they said something with antifreeze, antifreeze, some kind of tap must be turned ... and nothing!
Look at the photo - and if you see that this bus has been served, ask for another tour!
Otherwise you will go to the sauna!
2- a foreigner was sitting next to me - he said that there were 6 people and they ordered another tour for 5 locations - as a result, there were not enough seats on the bus - and 4 of them went on 1 tour, and 2 others went on another.
There is a lot of writing about this in other reviews.
If you want to get on the tour for sure, don't be late and come early!
The guide Sanjik was attentive, told little, but competently and with humor.
Dear tourists, one more request: a large technical stop - all buses pass it in the direction of lakes and canyons! If you like dogs, please take some food for them. There are a lot of them and they are hungry. (There is even an alabai among them(((
See original · Русский
June 21
We were on a tour to the Kolsal Lakes.
The air conditioner barely works, and there is no difference whether it is there or not.
There is a program, but you will learn about many things in fact: it turns out that there is a stop at a cafe, but no one says about it when booking that you do not need to carry food for the whole day, there are enough snacks. By the way, due to the fact that the air conditioner does not work, it is hot on the bus, and the food is already dangerous to eat by the end of the trip.
The terrible organization of the tour itself - the guide does not give clear and understandable instructions, does not lead or direct the group. I had to constantly ask her about the time and what and where and how we were going, otherwise she disappears and it is unclear where to look for her - the guide leaves quietly without part of the group, does not follow who and where. The only time she brought everyone together was to take a picture against the background of the joinme logo. The rest of the time, the guide does not make any stops to check if all the people are with her. Because of this, an extremely unpleasant story came out on the tour: we and some of the other passengers spent almost an hour on the side of the bus, waiting for the guide to return, who decided to give an additional tour to those who had not yet managed to leave the lake on UAZ (one UAZ broke down). That is, those who were punctual suffered the most, so if you choose this agency, try to come on time, in case the guide comes up with a brilliant idea to forget about the schedule.
That is, if you are a responsible and punctual person, then you will be the worst of all on these excursions: we waited 50 minutes at the curb, because the guide decided that 3/4 of the bus could take a longer walk by the lake, where we were given a large restriction, it turned out that you could only spend 10 minutes there, and there the most beautiful part of the tour. We were all told exactly what time to be, and there were several places where the guide could gather us as a group: the first, where you can walk to the lake or take a taxi from the UAZ, the second, where the taxi stop is not far from the descent to the lake. The guide did not gather us all in either place. As a result, those who returned to the UAZ parking lot by the time turned out at 16:00 at the bus at the curb and waited 50 minutes for the rest of the bus, which received an additional tour. As a result, those who are late are the best of all
If the guide had been watching everyone and leading us as a group, then the problem with one of the UAZS would not have been such an inequality, then either everyone would have had more time by the lake instead of the curb. The carelessness of the guide and the inability to guide the group leads to spoiled impressions.
See original · Русский
November 22
04.10.2024 I purchased a tour from Almaty in join me
The data for the transfer was sent to me by the manager (see attachment)
As it turned out later, the manager made a mistake in spelling the recipient's name, after which my struggle with join me dragged on for more than a month, since according to the manager, the transfer was not received by the recipient
During this time, the specialists never got in touch first, did not offer a solution to the problem, and did not even apologize
I contacted Sberbank specialists who advised me: to refund funds, they need an account statement from the recipient, which will show that the transfer from me has not really been received, after which Sberbank will be able to issue a refund to me, since all this time the transfer is listed as completed by Sberbank
I have repeatedly told the managers of this company about this, to which they replied: "the employees of this bank are not competent, they do not have the right to request an extract, contact another bank and another employee" (only 10 photos can be attached to the review, but I also have confirmation of these words)
For their part, the managers did not offer anything constructive except "contact your bank", to which I replied that the only option to receive a refund was to provide an extract from the recipient, but they were not satisfied with this
They also could not get through to Sberbank on their own to verify my words, saying that they can only write to them in WhatsApp, and Sberbank does not have support in this messenger
The only thing I was offered was to come to their office and re-purchase the tour with a discount
As a result, I was left without a tour, without 19,000 tenge and without nerves
. p.s. judging by the guide's calls at 7 a.m. on the day of the proposed tour, the managers did not even bother to warn their specialist that I "did not pay" for the tour, respectively, I did not go to it
or did not bother to warn me, that, despite their mistake, I am going on a tour, with the application of the data necessary to meet with the guide
See original · Русский